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Hello, WordPress 4.5.2 running RocketApp Version 2.2 using Visual Composer Version 4.7.3. Problem is, VC is not loading – so I can not edit my pages, it stays on load. Please let me know what to do. Thanks.
Please mail us wp admin details at firstname.lastname@example.org
mail sent, thanks
Your VC is updated now
Hello, nice theme!!! I just want to know if it’s possible to use a diferente layout for the blog with content at left and widget sidebar at right?
Yes this os possible but it comes under customizations and you will be charge for these changes for further details you can mail us at email@example.com
I have installed the Theme and imported the XML file but for some reason de demo content won’t appear properly.
Your issue is in queue.
We’ve just bought the template and installed it.. so far so good! But we do run into a few problem.
1. When I want to edit a page in visual composer back-end editor it keeps loading and I dont get to see the rows and columns that I usually see when I work with VC.
2. I bought a new license and It wont take my username, API key an License in settings.. It keeps saying that its default information.
3. Is it possible to make the sticky menu that comes down white and the text of the menu gray or black (*the menu that pops up while scrolling down).
Can you please help?
Please mail us your issue with wp admin details at firstname.lastname@example.org
I need to have the ability to add a comparison chart between the features of our app and a competitor. Does this theme support some sort of a comparison grid functionality in it to make this happen?
Something as simple as this would be great:
Just a grid with a feature list and two columns to show our app versus the competition.
Please mails us at email@example.com
I cannot get the visual editor to work. I have tried uninstalling the plugin, and even the entire theme. I’ve tried Chrome, Safari and Firefox.
When I click on an element on the backend editor, nothing happens. When I try the front-end editor, it will let me fill in the blanks, but never populates the page.
Am I missing something?
Please mail us your wp admin details at firstname.lastname@example.org we will fix it for you
Good morning. I have a problem of moving website on the other server. It looks like a character encoding scheme is ruined and I get only unreadable characters. Do you have any suggestions how I can solve this issue?
Please mail us your issue with wp admin details.
I have purchased your theme. I see that the VISUAL COMPOSER was not letting me change items. It then read ACTIVATE LICENSE FOR VISUAL COMPOSER. I thought when I purchased the theme the plugin came with it.
NOnetheless, I went and purchased the VISUAL COMPOSER PLUGIN and have activated the plugin, but the plugin in not working. Please advise
Please mail us wp admin details and VC activation key we will fix it for you.
hola buenas el archivo xml para importar los datos de ejemplo no me funciona quiero ayuda porfavor
Please send details at email@example.com we will set up a demo for you .
Hey, i have purchased this item but i need to update my visual composer but i dont have the licence key. I thought this came with everything i needed
Your issue is in queue and will be resolve soon.
I’ve recently bought your theme RocketApp.
I’ve tried to set up the demo page in order to edit it with my app info, and I cannot find the demo-content.xml that you mention in your help documentation.
It seems that the demo is not included in the downloaded package.
Could you send me the files needed to setup the demo?
Thanks in advance.
Your issue is queue
I sent over an email 5 hours ago – please be in touch. thank you
hi – any update for me? the visual composer does not work either. this is pretty frustrating.
Your issue have been resolved
Hi… I’m currently working to test the theme on a local server. I’m unable to import the demo data.
Could you let me know what to edit in your XML file so that I can do the necessary?
Please go through documentation properly
Sometimes images does not load with XML import file you have to upload them manually.
Hello, I got the template. The template is very good, congratulations!
I would like to make just a small adjustment. I need to include custom icons in the FEATURES App Presentation and APP OVERVIEW. Can you help me?
I need some help with the visual composer on my site installation. Please help.
Hi there ,
Please send these details at “firstname.lastname@example.org”, we will setup a demo for you !
3 months ago someone wrotes you that your VC is not compatible with new WP version, now I’m trying to run it on WP 4.6 and it’s not working at all!!!
Please mail us your issue with wp admin at email@example.com
no sorry I won’t, I don’t have time for this. I work with WP for almost 10 years, I see that this theme is 1.5 year outdated. I will ask envato to give me back my money as this theme is not WP 4.5+ compatible..
Hi biosdesign ,
We are extremely sorry if you find any issues with the theme working with wordpress , but we make sure to give updates of our themes every now then to make sure the compatibility with the platform it is built for , neither of our clients faced such issue nor we noticed any but on your complaint we are going to check it completely and submitting an update addressing your issues. Please be patient for a while until envato approves our submitted update.
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