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I purchased this theme but I am having problems installing it. I am trying to contact your support portal but you are asking for the purchase code that I can’t find in my Theme Forest account. Where do I find the purchase code?
Thank you for getting in contact with us. On the side of support ticket login system. There will be a demo that how you can get the purchase code. Please follow that.
I tried to open a support ticket on your site but it won’t allow me to, saying I already have one open, which I don’t.
I can’t even add new posts with this theme, the formatting gets all screwed up. No spacing, paragraphs above pictures that I’ve actually posted below. Forget trying to use heading 1 etc. or add links, all my on page SEO is no good any more because posts won’t display anything properly. Pages seem to be fine, but simple posts even without any HTML get all messed up.
I have screen shots of what it looks like when i enter text, and what it actually looks like when i preview/publish but I can’t open a ticket.
Here’s my website
Thankyou for getting in contact with us on themeforest. Your comment on our dashboard is not showing that you have already purchased our theme. I will suggest you to either use your id from which you have purchased the theme or else use the support ticket system and try to add your purchase code. Another solution is to use the themeforest message system.
I just realized that i posted this on the wrong template, I do have the Rockit Now theme but the Wordpress version. I’ve tried the ticket system but it didn’t work. To prove I own the theme I can post this on the Wordpress template discussion if you’d like
Hello I am looking to find out do I need to convert the mp3 files to an ogg file and add it to the player.js file or will the player work with just the mp3 file? If I need to convert what software are you using? I am familiar with Logic Pro, Ableton and Sound Forge. thanks
Thank you for getting in contact with us on themeforest. You can add both formats ogg or mp3 for your jquery player. However you can also use only mp3 format audio file for your jquery plugin you don’t need to convert it in ogg format.
If you need any further help then please do not hesitate to contact us back on www.chimpstudio.co.uk/support . It is our customer support ticket system through which we provide support to our clients.
I just downloaded th theme and I get a javascrip error on index.html.
I tried with browsers FireFox 22 and Chrome.
TypeError: document.getElementById(...) is null
on file tabs.js (line 43)
Thank you for getting in contact with us on themeforest. Maybe this is your download error (as i have never heard about it before). Try to download it again. If that doesn’t help then please inform me or add your message on our customer support ticket system www.chimpstudio.co.uk/support/ and mention your query. Our customer support representative will help you out in resolving it.
I purchased this template (HTML version) last night to find it not up to snuff with what I expect from Theme Forest. Please know that the “Twitter Widget” that is displayed on the demo does not work. It is not a Twitter feed at all; instead it is just hard coded text to make you believe it is a functioning feed. Also, the “Now Playing” section of the music player is hard coded as well. It does not change as new musical tracks are selected, there is no automation other than playing the track (and displaying the incorrect name).
I used Chimp Studio’s support ticket system to ask them about the Twitter feed issue. They responded with the following:
Please note that it is a custom work and currently we are not providing customization. Please click on given link it can help you. Thank you
I do understand their stance on this but I feel they mislead me pre purchase. If nothing else I have learned to slow down when purchasing a template from Theme Forest and to make sure I am getting what I expect. The template if beautiful, but it’s functionality I was expecting is lacking. This is a basic “buyer be ware” warning for others before they click “purchase.”
You need to add the proper track paths in player.js file and it will be work fine. If you need some further help then please do not hesitate to get in contact with us. we have a support ticket system. You can take our help through it www.chimpstudio.co.uk/support/. You need to create your ticket and our customer support representative will help you out in resolving it.
Hi. I am having some problems with this theme. I bought a few months ago and every details has been working ok until a few days. Now the theme is not responding… even in the preview of themeforest the theme is not working…
Could you check this issue. ? Why is happening this ?
I see in the WP version that you have a lot of troubles too. In my case i builded a custom cms so, this is a big problem to me if i have to replace all the html files…
Could you give me some clues about what was happening with the theme … ?
Thanks..! I will be waiting your response
You have bought the template not theme. The functionality was added by yourself in the template as its an HTML template and we don’t provide any functionality in it.
I already fixed it. The issue was by the changes made by Twitter just a few days ago; and because of that the code had some PHP errors.
I dont know why at the moment that i check the preview of your theme in TF this one it was not charging in the browser.
Thanks a lot for reply.!
Our theme is not charging in the browser? I didn’t got you?
Sorry about the last comment that i did it. I realize that the problem was by a bad behavior in a script that i was included in the theme and then stop working for another reasons.
I don´t know why when i click in the preview theme this one not load.
This is a great theme. Thanks. !
Anybody had any luck with the count down on front page?
I know it is line 780 of the .js file, but when I put
getFullYear() + 1, 1 – 8, 28);
Supposedly 28th of August 2013 I get a countdown of 10 days 10 hours instead of 71 days???
In order to look into your issue we need to check your backend. We have a special customer support ticket system www.chimpstudio.co.uk/support/ . Please get in contact with us there and mention your query. Our customer support representative will help you out in resolving it.
I just tried to create a new ticket in chimpstudio and was told ther ewas already an open ticket for this and to check open ticket? ? ?
That means you have created a ticket against your purchase code. Please send me your email id on email@example.com and i will find out your ticket id so that you can communicate easily with customer support.
how to i change the event on the big calender
Calendar contains event entries which can be managed from admin panel > manage events section. You need to change the event start date in order to change its position in calendar.
If you need any further help then please do not hesitate to get in contact with us on our customer support ticket system www.chimpstudio.co.uk/support/ and mention your further query.
Thank you, tried the ticket system.. could not start a ticket, and now I have a reply from you that does not even address the question (I am asking about count down, not calendar) AND your mention of ADMIN indicates you think I have a WORDPRESS Template which I don’t.. I hope the email function works when I get to that as I cannot afford to bungle through the help system, that’s not working, to try and solve that riddle.. Not impressed sorry…
Hi, I purchased your Rockit Now music band theme. In the template there is a shopping cart icon at the top, and a sign in. Is there a shopping cart that you would recommend that would complement this template? I would like to set up a page where people can sign in and buy a single mp3, or a whole album. Something that will keep the theme of this template. Thanks for your direction.
How do you get the facebook like box to work where it is??
hi @aqtos, LikeBox located in Widget area, Where you can drag into sidebars..
Hi this is a pre-sales question. Can I change the gray banner (e.g. menu background) to a different color? Also can I add more pages?
How can I play vimeo videos instead of youtube?
I recently buy your theme and its awsome. I have a problem with nivo-slider. It always take only first banner caption. Can you help me with that?
Hi, I have bookmarked you theme. But after a long test, I found several things that I would like it to improve, before I decided to buy. For example, on the mobile version, the navigation should be more compatible. Also the styleswitcher, on mobile, get behind other elements, making it unable for the user to choose the style he wants. I could have done it my self, but am more to the backend development. Please fix that and I will buy this theme.
Hello, I’d like to buy this template for integration with a CMS but I’m uncertain how the Calendar and Map features work.
I really need to know how easy it is going to be to populate the Calendar or add the map pins on the fly according to the content in the CMS.
Do these features have APIs?
Yes, there is JQuery plugin for the map and calender, you can use them in CMS. But, we do not offer any customization, you have to do it your own.
I bought this theme about a year ago, but I still can’t figure out how to get to externally link to a certain tab. (like http://myurl.com#tab1)
Can you please help me?
I am unable to open the link. And also please elaborate which page you want to link and where?
in the standard template : http://themeforest.net/item/rockit-now-music-band-template/full_screen_preview/2755348
I want to have an external link (via # in the url) to automatically open the News or gallery tab
We use js funtionality for tabing which not using #url. Please refer to this method for desired function.
Great theme! Just downloaded it and have started customization. I am a noob when it comes to coding, I’m mainly a designer here. My question is, how do I add and remove dates on the calendar? I’m using Dreamweaver for HTML not Wordpress.
Please see the file “full-calender.js” and do all your required changes there.
I do not have a file named “full-calendar.js” the file in my JS folder is named “fullcalendar.min.js” Would this be the file you are speaking of?
No, it is not that one. I have gone through the package once again. File name is gcal.js file.
Thank you! I found the file and am currently learning how to edit. I am finding it a little difficult on how to determine where to edit the day of the month the event needs to start on? I’ll figure it out. Thanks!
Ok, figured out how to change the date, but when I put in “2” in the month section, nothing shows up in the month of february on the calendar? Can you help?
Use this format to add
title: ‘All Day Event’,
start: new Date(y, m, 1)
It will work for sure
Ok, figured it out! I have to change the “m” to be a “1” for the next month. I thought it had to be a “2” for February since Feb is the 2nd month in the year. When I placed a “1” in the “m”, it placed an event in FEb. THANKS!!!
One more thing, I noticed there wasn’t a PHP file in the template. Normally with contact forms there are PHP files. Is there a file that works with the contact form on sending the emails that is something diff than PHP?
This template does not have php files for contact form.
Ok, can you explain where I edit what email receives the message from the contact form? Or do I need to build a PHP file myself? I do not know how to do that. Every template I’ve purchased in the past has included a PHP file. I don’t know where to go from here?
Let me check if my developer can fetch it for you. OR I will guide you the easiest way to build the contact form. The chances for fetching PHP files for you are more likely to happen.
Ok, thank you! It is greatly appreciated! Like I said, I’m a designer and I do little to no coding. I’ve taught myself what I know, and I do not know how to build a PHP file. I don’t even know where to begin. I do have a friend that may be able to help if you are unsuccessful in finding the PHP file. Thanks!
Please create a ticket at http://chimpstudio.co.uk/support OR use contact us form where support team will guide you how you can do this, also they will give you the necessary file if possible.
Ok, I created a support ticket.
Thank you. It will be responded in first available minute.
Hi there, I created a support ticket and got a response, but the response was quite rude in my mind. They are not going to get me a PHP file and have not guided me on what to do…
please write your ticket number here, I will have a look into the matter at first instant and will get you what you need. Please do not be upset, they must have explanation for this.
The support ticket number is #472300
You have been given two replies. Consider the last one.
Hi, I got a response on the 29th that they would be getting me a PHP file. I have not heard back from them since then and I have sent an email asking when it will be ready but no response. I am under a deadline with this website, so if you can please let me know when we can have the PHP file that would be great. We need it asap please. Thanks!
You will get it soon, hopefully within next 24 hours. Please write here your ticket number, I will get on it personally.
Hi, I believe my ticket number is #472300
It will be responded today with contact form. Please bear with us till then.
Hi, I never received the contact form that was supposed to be provided 6 days ago. Can you please send that very soon?
Hi, I received the PHP file, but realized I added a drop down menu to the contact form in the contact-us.html file. We needed 4 options on the subject line for the contact form. I sent an email back to the person that created the PHP file asking how to modify this portion on the PHP file. No response yet.
I have rechecked the ticket number 472300. But there is no message once you received the contact form PHP file. Please respond to the ticket and write it there, you will get the way how to deal with issue.
I did, I replied to the email from the person that sent me the PHP file. I will start a new email with the ticket number in the subject line.
That will serve the purpose I am sure.
Hi, I am sorry to be a pain in the a** but I still haven’t gotten a response on the new email sent. This was 2 days ago. I am in a hurry for this site to go live. Please help!
You have been sent a message on emily@--------patrickdesigns.com. Please reply to that message and explain what you require.
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