Hi Freshface does your theme support php5.5?
Yes, it should work fine on PHP 5.5
Thanks and cheers! —FRESHFACEIf you like the item and want to support us, please consider rating it in “My Account -> Downloads”.SUPPORT TOOLS
The reason from my URGENT questions was that I moved my site to a new server – there was an issue the issue is as follows – this is direct from my support providers
Thank you for your patience. I have gone through files from old and new server and everything is same except php version. As per below error
[23-Aug-2015 23:00:24 UTC] PHP Warning: require(/home/xxxxxxxxxx/xxxxxx/xxxxxx/.php): failed to open stream: No such file or directory in /home/xxxxxxxxxx/xxxxxx/xxxxxx/templater.php on line 86
xx.php is looking for home/xxxxxxxxxx/xxxxxx/xxxxxx/.php file but .php is not a file in header folder. Its just an extension. It should search for script like header1.php or header2.php which available in that "header " folder. I would suggest you to contact them again and let them know the above error. Some code need to be changes in order to work with PHP 5.5.
If they suggested you any configuration changes in php. Then please let us know we will do it for you.
If you want the root folders information please let me know
Many thanks in advance
Please post this qeustion to our support forum and include your WP and FTP logins. Damn I though that the template is different one, not Rockwell. Anyway I’ll do my best to make it work asap
Hi Freshface maybe im being really simple here – how do I start a topic in the support forums???
Hi Freshface maybe i’m being really simple here – how do I start a topic in the support forums???
There is no purchase of this product associated with your account. Please add license key.You cannot create new topics.
However I have put this key in
Product Name: RockWell - Portfolio & Blog WordPress Theme
License Key: axxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxa
Buy i am having issues
We just created topic for you at our support center: Your topic
Dont worry, you simply 1-click log with your Envato account (click Login at top right corner) and everything is set up for you!
Please log-in there and send me your WP and FTP logins, trough the tools located in my signature, I’ll do my best to make it work ASAP
You are welcome
Hi Freshface – I need help my slider is not working and I CANNOT create a topic to discuss please could I get some assistance, many thanks in advance
On a similar note:
I really find it hard to use your support from envato – the last time you created a topic form me – I really hate coming to your support and feel that I have not had the luxury of the 5 month of support because it is so hard to even get a tropic started
Instead of giving a 6 month support maybe you should change it to x amount of times you will help so that people like me don’t feel pressured by the time frame especially since I have only asked for your help about 4 times if not less
Can you please help me set up another ticket as I really need to get this slider working many thanks in advance
Firstly let me thank you for your purchase, I just created ticked for you Your topic.
About the support times, this is completely managed by Envato / Themeforest, and we cannot make any other changes, THAN:
A.) Support Item for 6 months
B.) Do not support item at all.
Hi Freshface I sent you all my details but when I’ve gone back our discussion is closed and the problem of the slider is still there
The last time you set up the topic for me – still don’t know how to start my own topic :(-
How do I get this slider to work – very frustration – look forward to hearing from you
Discussion gets closed after 3 days without response. Anyway, there, at the bottom of the page, is form which allows you to create new topic.
URGENT Slider is still not working please please help I have only one month of support left and this issue is still giving me problems
Please can you help I do not know why my slider isn’t working – I keep installing the site – it works for a little while and then it just stops I really need to fix this if now can you tell me how to use the home page with a different slider
HI Freshface URGENT need your assistance
I have received an email on AUgust 29th that there’s an update available. However when I click the link and am redirected to the Envato market I don’t see the update. Only the initial installation download.
I have installed Envato toolkit on my website and that also does not show me an update. How do I proceed and where can I find the update?
Secondly what is new in this update?
Thanks for your help.
Firstly let me thank you for your purchase and apologize for any inconveniences.
This happens due to bad envato backend. We were just changing the template title and description, and forgot to uncheck the “notify buyers via email” about this. But we did not upload any updated version. But envato cant check this and sends you email anyway
Please accept my apologies, we will do our best to not make it happen again.
Understood. Mistakes happen. Thanks for your quick feedback.
Hi Freshface, I installed the theme fully including the full demo. Now I have the menus on top with home. blog and so on. Underneath this there are small writings in grey. For HOME that’s “start here”, BLOG has “daily news”. How can I change this text? SO I want to change start here into something else.
Firstly let me thank you for your purchase! Do this please:
1.) Go to WP Admin -> Appearance -> Meu
2.) Click “Screen Options” (Top Right corner)
3.) Enable all the checkboxes here
4.) change the “Description” field in your menu
Thank you. That helped.
Following question is:
I’m sure this is easy to do but I need some help. Thanks in advance. When I post new posts can I somehow have all the posts gathered on one page that I have made a page. For example. The website is about writing reviews on products and I want all of those to be shown on one page and not just in the “From the Blog” part (by the way how do I change the name to this “From the Blog” part?). And for this one page I will create a menu button on the home page.
Thank you very much.
Easiest way would be to add all post to category called for example “All” and let just show this category.
Well, how do I do that?
Simply create category called “All Poists”, and make this category as a parent for all your categories.
OK so I made a category called “All Posts” and then made a menu button on the homepage so that it directs to this. How do I get to show the post in this All Posts category? I have publiced the post and used the category “All Postst” in the post, but it still doesn’t show. It gives me 404 NOTHING FOUND
I apologize if this is very basic stuff, but yeah…
Please post a ticket about this to our support forum and include your WP login. I’ll take a look and do my best to solve this situation asap
I feel like a complete tool, I apologize for this. But can’t find where to post a ticket.
I’ve posted the info THanks a lot!
A few pre-purchase questions. I would like to use Rockwell for a magazine site with many different blog post authors.
1. is there an option in the admin to add an author bio at the bottom of each blog post?
2. If the answer to #1 is yes: Does the admin allow me to upload a photo of each author to be included in the author bio? I do not want to use a Gravatar.
3. Can the author bio include links to the author’s social media with the social media icons?
Thanks for any info you can provide.
1.) No, but it should be possible with 3rd party plugin
Now I used 1.8.6 versions, I need to change the order of gallery’s thumbnails in every post page – example 1 – 50 to 50 – 1. Where is function of theme to find out and do its?...
Thanks for your help…
I think that the function is called “get_post_gallery”. Please look at functions.php
I look at functions.php, can’t find “get_post_gallery” and It has only “ff_get_post_gallery”. and can’t changed order of thumbnails too. Please told me the way to do, How I can do?
Please find line 229 in functions.php:
$attachments = get_posts($attachment_args);
and change the order here. You can use one of many PHP array sorting functions, which could be found here: http://php.net/manual/en/array.sorting.php
Or you can foreach the array and alter it by yourself.
i think it’s not call that function
1. i change order of image by change argument
by add ‘order’=>’ASC’,
2. and un-remark
but nothing change in the out put
Thank you for your question! I think you are looking for DESC order. Anyway this is the only function which allows you to order the gallery in the theme.
As a fixed theme, how does this appear on mobiles and tablets and how does it relate to googles push to prioritise responsive themes. I bought this theme a while ago but am now loath to use it because of perceived SEO and mobile issues can you reassure me.
Firstly let me thank you for your purchase! My personal opinion is, that its completely OK in terms of google. From developers points of view, there is no way how could google identify responsive website from not responsive. And also the fact, that your website will look on laptop same as on phone, could be good. For example big group of users (and I’m part of it), prefers to have the exact same look on mobile phone than you have on desktop. So I would feel completely safe and ok in terms of SEO and google positions.
What version of Jquery does Rockwell use? Currently a previous webmaster installed a copy on our site but then quit and didn’t leave us a way to update it. I’ve had to use the jquery updater to get some jquery scripts I wrote to work correctly. After the recent wordpress update other things are beginning to break as well. I mostly like the version I have but I’m wondering about updates since v 2.7
Version 2.8 has updated prettyPhoto which is recommended to use due to security issues with later version. If you need to manually update only the files that have changed between v2.7 and v2.8 you can follow our changelog here:
The jQuery version is the one used by the WordPress core and on our demo it is 1.7.1. It is a common practice to not include your own jQuery but rather dynamically load the WordPress jQuery. Here is the jQuery file from our demo, notice it is located in the WP core files:
Thanks and cheers!
Hello, when i go into the widget page, all the widgets are frozen and I cannot move them around at all. When i switch to other themes, widget page works as it should. Can you please help?
Also, the google ads don’t show up in every category page. They only show up in some categories, not all. Hope you can help.
Please post your WP login there, we will take a look.
Hi, Does the blog portion of this site come as a part of the template or is it an external plug in?
Thank you for your interest! All layouts from our demo here: http://prev.freshface.net/file/rw/wp/ , including the blog, are included.
i installed the theme and activate and this is appears.
Help me please!!!
Warning: require(/public/sites/www.noroots.nl/wp-content/themes/rockwell/templates/header/.php): failed to open stream: No such file or directory in /public/sites/www.noroots.nl/wp-content/themes/rockwell/framework/theme_init/templater.php on line 86 Fatal error: require(): Failed opening required ’/public/sites/www.noroots.nl/wp-content/themes/rockwell/templates/header/.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /public/sites/www.noroots.nl/wp-content/themes/rockwell/framework/theme_init/templater.php on line 86 – See more at: http://www.noroots.nl/#sthash.Ss0H2lCs.dpuf
Fatal error: Class ‘fSLiderManagerSliderfreshcubesObject’ not found in /public/sites/www.noroots.nl/wp-content/themes/rockwell/framework/backend/slidermanager/data-view.php on line 91
Please send me your WP login and we will take a look.
my problem now: the slider shows the same image for every slide!
It works the last 1-2 weeks without problems, I added an image url for every slide, because the upload/insert showed me a white blank page when I clicked insert..
So I added an image url…works perfectly…I had/have 7 different slides with different images…but today I loaded my site and the same image for every slide?
The titles are correct
what happens and why ? Can you give me a tip pls?
I uploaded them here: domain.com/images which made problems, now I uploaded them in a different folder and the slider works again…so own created folders are not the way to go ?
The images need to be uploaded on the same domain and server as your website, otherwise it will not work for security reasons.
Hi! I have a couple pre-purchase questions. Does this theme come with a child theme? Also, is there a page builder included? Thank you!
1.) Child theme – no, its not included
2.) Builder – no, there is no page builder :
Thanks and cheers! :">- FRESHFACEIf you like the item and want to support us, please consider rating it in “My Account -> Downloads”.SUPPORT TOOLS
Thanks and cheers! :">
Hello, I just purchased this item, really cool!
I’m having problems with drag and drop the widgets (appearence/widgets/) I click on them but there’s no way to drag and drop them. Can’t really do anything on that page.
I tried to disable all the plugins and nothing happened, then I tried to switch to one of the default themes and it worked….back to Rockwell theme and it doesn’t work.
What should I do?
Firstly let me thank you for your purchase and apologize for any inconveniences. Could you please shoot us email trough our profile page, including your FTP and WP credentials? We will check it and do our best to make it work asap.
I just upgraded Wordpress to version 4.5.1 and my website has stopped working.
The following error appears:
Fatal error: Can not redeclare get_post_gallery () (previously declared in /home/storage/e/00/e1/inquilinos/public_html/darkside/wp-includes/media.php:3655) in / home / storage / and / 00 / e1 /inquilinos/public_html/darkside/wp-content/themes/darkside/functions.php on line 374
What should I do?
Client is receiving this error on landing page and cannot get into backend…
Warning: mysql_query(): Access denied for user ’’@’localhost’ (using password: NO) in /home/profitexhaustsco/public_html/wp-content/themes/rockwell_v1.7.1/templates/slider/slider-2.php on line 10
Can you assist please… www.pro-fitexhausts.co.za
Could you please try to use the 1.8 version? It should work out of the box.
Hi guys… Thank you so much for the response… I updated the files, not the folder name, however I am still getting the following error…
Warning: mysql_query(): Access denied for user ’’@’localhost’ (using password: NO) in /home/profitexhaustsco/public_html/wp-content/themes/rockwell_v1.7.1/freshwork/functions/freshoptions.php on line 33
Warning: mysql_query(): A link to the server could not be established in /home/profitexhaustsco/public_html/wp-content/themes/rockwell_v1.7.1/freshwork/functions/freshoptions.php on line 33
Warning: mysql_fetch_array() expects parameter 1 to be resource, boolean given in /home/profitexhaustsco/public_html/wp-content/themes/rockwell_v1.7.1/freshwork/functions/freshoptions.php on line 34
Warning: Cannot modify header information – headers already sent by (output started at /home/profitexhaustsco/public_html/wp-content/themes/rockwell_v1.7.1/freshwork/functions/freshoptions.php:33) in /home/profitexhaustsco/public_html/wp-includes/pluggable.php on line 1224
trying to get my website to look like this
its very confusing after purchasing your theme I want it to look exactly like that do you have any instructions to help?
Firstly let me thank you for your purchase. We provide theme documentation within themes. I’ll recommend you to check it – you simply set up the home slider there and the home blog category feed, that should be it.
If I send you my wp admin password & login would you be able to change it around to look like www.nakedsushi.xxx I’ve been trying to change it for hours and cant figure out how to do it. I can even find where the header is to switch the photos or how to change that rockwell image?
There is a documentation in the package you have downloaded from ThemeForest, did you read it already?
I’ve purchased this theme a long time ago, and will be using it again soon. However, I like to know whether your latest release is compatible with WordPress 4.6+ and WooCommerce 2.6.4. Please advise soon. Thank you.
Firstly let me thank you for your purchase! I’m afraid, that compatibility with WooCommerce is not included. It should be compatible with WP4.6, as we did not got any notice about it.
I tried everything but no picture is showing up when I add a new blogpost. What am i doing wrong. When i use an old image, no problem what so ever. I have no problems with uploading. It just isn’t visible. Check: http://www.jorritwoudt.nl/category/albums/
Please post this question trough the account which has been used for purchasing our theme.
o my, i’ll give it a try
I can see most of the images. What I would recommend you is to delete folder wp-content/uploads/freshizer this might help.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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