93 comments found.
Dear Support,
We have purchased this theme for a new website and we typically first create our sites using a staging instance (REF: https://5zv.f31.myftpupload.com).
We continue to use our staging website (Password protected) after we launch t live site so that we can test new implementations or changes requested first before moving to the live website.
Will the theme license support or can be used on such a staging site? We use Godaddy’s staging which is not a sub-domain or directory of the main domain.
Thanks,
Rolland L.
Thanks for the message! A license is only for a domain or subdomain, but you can transfer a license from one domain to another.
We appreciate reading Envato’s policies from the below link-
[https://themeforest.net/licenses/standard](https://themeforest.net/licenses/standard)
Please submit a ticket on the HiBootstrap Support System if you have any other queries, so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello, Loved the live preview of the theme and it was exactly what my client was looking for on the website . Now when i click on the option to import the demo content everything is blank. Like there is no content at all . Please is there something that im doing wrong about it or so
Thank you
Thanks for the message! Please follow the item doc to get the demo data importing process.
Here is the doc link https://docs.hibootstrap.com/docs/rola-theme-documentation/installation/demo-installation/
If the issue doesn’t resolve let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello,
I need to deactivate the theme since I am going to delete the website and this will allow me to activate it on another site, but it doesn’t let me do it. I click on it and it doesn’t work. Could you help me with this?
Thank you.
Thanks for your message! Please submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
I purchased the theme and linking it to our website and in license verification it says invalid license.
Thanks for the message! Please open a ticket on the HiBootstrap Support System so that our support team can look into it.
Support System for HiBootstrap: https://support.hibootstrap.com/
Best wishes
Hello,
How can I change the menu layout of ‘single-doctor’ page. It seems that it’s bugged and the master setting does not apply for this single page. I use header ‘style one’ but for that particular single page it shows me header ‘style two’.
I know that my support has expired but unfortunately due to my client’s business the project got delayed. Hope you understand. Thank you!
Thanks for your message! Please submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
FYI, please renew your support if necessary.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello! I can’t find the documentation in the downloads. Also the One-Click Demo Import feature is not working, I registered the theme but it is still not working. Thanks,
Thanks for the message! Please find the attached doc link below.
Here is the link https://docs.hibootstrap.com/docs/rola-theme-documentation/installation/
If the issue still exists let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello, I bought this theme on april 2022 and it was working perfectly till 2 days ago. Now i cant acces my site anymore and it shows a criticall error problem. Can you please tell me how can i fix it? Is this problem related with the new update? If so can you suggest me what to do? I need my page back asap. Looking forword your response.
Thanks for the message! If you have made the update based on our recent update then please ensure you have updated the Rola Toolkit plugin also, it might help you to resolve this.
Please follow the item doc to get the updating process https://docs.hibootstrap.com/docs/rola-theme-documentation/theme-update/#not-displaying-new-features
If the issue doesn’t resolve let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hi there, it looks like that the demo data is missing for this item. I also can`t click on the one click importer of the purchase code view.
Thanks for the message! Please follow the item doc to get the demo data importing process.
Here is the doc link https://docs.hibootstrap.com/docs/rola-theme-documentation/installation/demo-installation/
If the issue doesn’t resolve let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
The service page sidebar on mobile displays above the content on mobile. Is there a way to change this so it displays underneath the content on mobile? – https://rese.healthpracticedigital.com.au/service/dental-implants/
Thanks for your message! Please submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello,
I have few query related to theme. I need to resolved asap.
Thanks for your message! Please submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
My purchase code was working fine. I switched to the child theme now it tells me the code is invalid. If I switch back to the main theme the code doesn’t work there anymore either.
Thanks for the message! Please double try it might help you to resolve this.
If the issue doesn’t resolve let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
also, i want to add a video in the above the fold section on the home page but banner one only allows you to add image. can you help me with that?
Thanks! We are checking your submitted ticket for any further query reply to our ticketing system.
Best
i need help to edit the services listed in popular services. how do i do that?
Thanks for the message! It’s coming from your page title/name.
Please submit a ticket on the HiBootstrap Support System if you have any other queries so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
hello i have a probleme with rola theme thisis now times the website bug canyou see whatshappend?
Good day! Please submit a ticket on the HiBootstrap Support System with more details so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hi there,
Your theme is wonderful and easy to work.
I just need your help with for our website. How do we enable Google Map or direction page.
Thanks for the message! Please choose your desired page and open “Edit with Elementor” then follow the attached screenshot to add the map.
Here is the screenshot https://prnt.sc/KhDZonNaGIfw
Let’s submit a ticket to our support system for further queries.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hi there. Please check this and update me. How do you enable mobile click and location click https://prnt.sc/fvFWPHQ_30YM
Thanks! We only provide support through our support system.
Best
Sorry I don’t understand. We only provide support through our support system.
Hello. How to fix the problem. Is there a bug in your theme.
Here is the HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello, How I can edit the top menu template?
Thanks for the message! Please go to Theme Options>Top Header to get the edit options.
Let’s submit a ticket to our support system if you have any other queries.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
after installing demo data it wiped my purchase code. when i tried re-adding it it now says invalid.
Good day! Please submit a support ticket with logins by visiting https://support.hibootstrap.com.
Best regards
Never mind
It does not work and there are no templates, so please return this product because it is invalid
Please follow the theme documentation carefully for the installation and setup. For any issues, our support team can assist. Here is the support site link – https://support.hibootstrap.com/.
Best Regards
