76 comments found.
guys you really need to update this to work with elementor properly. elementor pro needs to be configured as well in order to use header and footer builder. If anyone is looking to use this with elementor in 2023, they will have a lot of problems.
Hello,
Can you please mail me which issue did you face with Elementor if bug we will fix that. https://www.radiustheme.com/ticket-support/
Thanks
i dont want my website old content to be disturbed, after installing the theme , i am not able to fix the header, unfortunately support is not responding
Hello,
Sorry sir for time difference support not available now. We will check it our morning office hour.
Thanks
I am trying to change my theme colors to Black, Blue, and White but I CAN NOT get rid of the red colors throughout the site. You also can not make customize these elements theme from Elementor. There are ZERO options to customize a lot of the content from inside of Elementor.
Please update on how to customize my own colors and not the red. Thank you
Hello,
Primary color you can change from Customize see https://www.radiustheme.com/demo/wordpress/themes/roofix/docs/#section-6
If still issue please create a new ticket with access I will check https://www.radiustheme.com/ticket-support/
Thanks
Does not work. I can not fully change or customize colors or elements
Primary color coming from Theme Option also other color can Elementor.
Thanks
how do I change the icon hover color on Demo page #5. When i hover over the icon, the color of the drop show is red and there is no where to change it in Elementor. https://imgur.com/a/1VdNonx
Please create ticket our main support channel is ticket system.
Thanks
I just purchased this theme and after entering my purchase code the first time, I was logged out and asked to enter my code again. This time, I got an error message that states my code is already being used by another domain. Please upate
Hello,
Please create ticket here https://www.radiustheme.com/ticket-support/
We will reset the key.
Thanks
I did that already. That’s how I submitted the previous ticket.
Ticket ID# 54855.
Replied please check email.
Thanks
Thank you
For the service pages, is it possible to have different services sidebars? Meaning, can I have a roofing repair main service, and then the sidebar be unique to that pages instead of showing all of the services?
Hello,
Your support expired please re-new support then create ticket we will check.
Thanks
I’m sorry but this is not a support ticket, I’m looking to buy a new license and have presales questions.
Hello,
I don’t see anything break can you please send me screenshot?
No problem, here is the image I’m talking about: https://ibb.co/hRRZP4J You will notice how the blog post titles are on different lines? Again, before I buy more licenses, I want to see if this is a broken theme?
Hello,
It is not error, it is WordPress word break related Envato support it. If you don’t want it by CSS can fix it. Write this CSS in Appearance => Customize => Additional CSS
.entry-title {
word-break: break-word !important;
}
Hello, I noticed on your homepage demo #1 that when you scroll down to the blog, I noticed that the titles are broken where a title will stop mid word and then start back up on the next line. Is this a glitch or that’s how they will look?
I’m sorry but this is a pre-sales question. Look at your homepage demo and see the blogs where the titles are broken, before I buy another license I’m wondering if this has been fixed?
Hello,
I don’t see anything break can you please send me screnshot?
How can i translate this: https://prnt.sc/10kh4ld
Remove red color throughout site. When is this going to be fixed or can we just simply control it with regular CSS? Where is the CSS file with the colors? The support seems a bit sketchy.
Hello,
Sorry we were in annual tour. We have color control in customize. You can change your own color from customize.
Thanks
I can’t import the demo content! You referred me to the host, but it’s on your end in the code. I NEED TO INSTALL THIS ASAP. Normally, this is an easy process.
FROM THE HOST:
Right because I am seeing quite a lot of php errors for /rt-demo-importer plugin 11941 PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported in /nas/content/live/jakesroofinstg/wp-content/plugins/rt-demo-importer/unyson/framework/includes/option-types/wp-editor/includes/class-fw-wp-editor-settings.php on line 192, referer: https://jakesroofinstg.wpengine.com/wp-admin/tools.php?page=fw-backups-demo-content
Hello,
After demo import demo disable Demo import plugin. I just disable demo import plugin.
but I can not create a new page with Eleemntor see error https://prnt.sc/m_5AN1MjkdVu
It is hosting related.
Thanks
Bonjour, Question pré-vente : est-ce que, suite aux problèmes relatif au SEO évoqués dans les commentaires des utilisateurs (différents problèmes d’indexation, titres,etc) avez-vous retravaillé sur le thème de manière à ce qu’il soit véritablement SEO Friendly ? Merci
Hello,
Yes we already fixed the SEO issue.
Thanks
Where i can change the logo and the button appointment in the mobile header ?
Hello,
Both are coming from theme option. For mobile, we have a different settings https://prnt.sc/xR7Owb3C5vIS
Thanks
How do you expect to change the url of “Appointment” button from there?
See Customize => Main Header https://prnt.sc/HdfJPuH5C_m7
It was very clear, thank you!
Thanks too!!
Hi, in the home page 3 you have 4 titles h1 (that’s so bad in seo recommandation) how i can change h1 of each tab section please ?
Hello,
I see it is only in slider noted with change it in next version. You can change it from slider.
Thanks
can you show me how because it’s impossible to change h1 there is no slider only elementor (am talking about home 3 theme)
We will update theme soon.
The demo is not importing into website. I’ve emailed and requested Support. Still n o response? 45d93b29-f3c9-4443-9891-4814f5072e4c – 16 Mar 2022 REGULAR LICENSE
Hello,
In your hosting PHP zip module is not install please ask hosting to install it.
Check our reply.
Note: Don’t share purchase code here in public.
Thanks
How can I add cart icon on the header?
Thanks, please treat this as urgent.
Hello,
We don’t have this feature right now we will add it next week.
Thanks
I am still waiting for the update/ feature.
Greetings, Any update on the feature update?
Already added this feature in last update please update latest version.
Thanks
Hi there,
Pre-Sale question : Nice looking theme, does the import demo include the images?
Thanks
Hello,
Yes all images included.
Thanks
I am using Yoast, only the Roofix teams, projects and testimonials are being indexed by Google.
My website is online since 3 month and my page and post aren’t indexed by Google.
The code of the Header section is really bad. There are many problem with the mobile version. Googlebot for smartphone can’t read the site.
Hello,
Have you submit sitemap? Please send me your site url. If Page Title, Meta info is readable then SEO should work I check my demo title and meta info is ok.
Cache plugin added some extra code in header but is not issue for SEO.
Thanks
Hello, I’ve purchased this theme and have submitted a support ticket on 2/8 and another one on 2/6…have yet to hear back. When should I expect to get an answer?
Hi,
Sorry, sir for being late. Replied please check ticket reply.
Thanks
I’ve received zero answers to my questions and it’s almost been one week since I submitted my ticket. Also, I am unable to login to the support back end to check my ticket status. I have requested a password reset to robwhumphreys@gmail.com but have not received any emails to be able to change my password.
https://www.radiustheme.com/ticket-support/Lsst email I received stated “Our other team member replied to you through another mail, please check and let me know”.
I don’t even know what the above means (I’ve received no other email and I have not used any other email for this need).
Please HELP!
Hello,
Sir, we use freshdesk ticket system it is just email reply from email just reply it will come our ticket system.
You first create ticket with an email we already replied that point wise then you create another 2 tickets using same email for same issue.
It is confusing for same issue multiple tickets from different email see https://prnt.sc/26u6ep3
Please use 1 ticket just reply from email
Thanks
Is this an Elementor theme or it can be edited using other editors such as WPBakery etc. I am asking this question because I am running away from Elementor for now. It is important for me to know the editors available before placing my order. I honestly like the theme and will wait for your reply until tomorrow
Hello,
Thanks for your interest. This theme is based on Elementor Page Builder.
Thanks
Thanks, and happy to have asked. Cheers, I have to bolt it, lol
why the purchase code envato doesn’t work
Please create ticket with access we will check https://www.radiustheme.com/ticket-support/
