Sara_p

Sara_p supports this item

Supported

This author's response time can be up to 1 business day.

1540 comments found.

chauvir

chauvir Purchased

How do I remove the WooCommerce menu at the top of the pages?

Hi chauvir,

you should remove the custom menu widget in the top bar left sidebar on the “Appereance / Widgets” page.

chauvir

chauvir Purchased

My WooCommerce add to cart button is missing. How do I get it back?

Hi chauvir,

have you set catalog option in the Theme Options ?

I also get the error Warning: array_unique() expects parameter 1 to be array, null given in xxxxxxx\wp-content\plugins\woocommerce\includes\class-wc-query.php on line 395. This error is after updating to woocommerce 2.6, and yes I have installed the latest version of the theme. When will this problem be fixed in an update?

HI Michel,

you should write a ticket on our Support Desk as we check directly what’ s wrong with your installation.

Problem is I cannot submit a request, I Purchased the theme 1,5 year ago. Does this mean I have to pay €19,50 to solve this problem?

we are sorry Michel for your experience, but for this kind of error, the only way to solve is investigating on your installation.

Dear Sara, great theme as with all your themes. Especailly the new Nielsen theme and now I’m wondering which one purchase? I have just spent hours going through the different templates.

I love this theme, but i need your dropdown customer filter searches which you’re themes don’t seem to have. I need some custom filters to make it easier for customers to find the right product. As you seem to have experience in creating themes and custom codes, do you have any suggestions?You can see what we are looking at with https://www.internet-ink.com

It has to be able to be responsive on mobiles and tablets. Which is why i’m leaning towards your new one.

thank you and keep up the awesome work.

Hi rushie,

you may have that search feature using our plugin YITH WooCommerce Ajax Search, take a look https://yithemes.com/themes/plugins/yith-woocommerce-ajax-search

Hi Sara,

after last update the theme lost a part of translated lines. I did not understand the probblem, because in PO file every needable string still in hungarian language. But unfortunately at the shop a few translated words are missing. I checked the woocommerce translation too, but the missing translation comes out of Room09.

Thanks!

Hi Andrea, how can I write a ticket to your Support desk? I see a YITH login screen, but with my login name and password I can’t to enter.

Sorry, I just realised how to make it.

hbit

hbit Purchased

Hi,

Is the latest version of Room09 compatible with Woocommerce 2.6.7?

hbit

hbit Purchased

Just tried it, cleared cache, but same result.

Would be nice to get a response.

Hi, any news?

I have some problems with the YIT admin panel. Specifically, I can’t activate/deactivate the on/off checkboxes. Neither i can’t change the typography with another google font.

[Error] The XSS Auditor refused to execute a script in ‘http://www.opticadavidgarcia.es/wp-admin/admin.php?page=yit_panel' because its source code was found within the request. The auditor was enabled because the server did not send an ‘X-XSS-Protection’ header. (admin.php, line 11047)

or a ',' following an array element.
   (función anónima) (admin.php:11046)

[Error] ReferenceError: Can’t find variable: thickboxL10n Código global (load-scripts.php:382)

[Error] TypeError: null is not an object (evaluating ‘a.items’) _init (jquery.yit_panel_typography.js:2:207) yit_panel_typography (jquery.yit_panel_typography.js:1:82) (función anónima) (jquery.yit_panel_typography.js:10:139) each (load-scripts.php:2:2886) each (load-scripts.php:2:851) yit_panel_typography (jquery.yit_panel_typography.js:10) (función anónima) (types.js:76) i (load-scripts.php:2:27455) fireWith (load-scripts.php:2:28215) ready (load-scripts.php:2:30018) K (load-scripts.php:2:30374)

Hi agenciavisual,

just write a ticket on our Support Desk.

Done ;-)

hbit

hbit Purchased

The latest Wishlist version with Room09 is not working. When I click add to wishlist and go to the wishlist page I have the message there are no products added to wishlist. This Always worked before (please check http://www.vintagechick.nl).

the caching plugin is not the problem. Also when i disable the plugin the wishlist plugin is only working when logged in.

Would be nice to get a response.

Hi hbit,

sorry for the late response, anyway we could only help you looking into your installation, you can try to write in this page https://wordpress.org/support/plugin/yith-woocommerce-wishlist or in the end send an email to support@yithemes.com

Hi. Can I ask, what is the latest version of Room09 please? We purchased it well over a year ago, so how can we get the latest version to ensure it has all of the security updates. Thanks.

Hi swivelsupport,

the last version is 2.2.1.

I found a pretty major issue. The productimages on mobile are not sharp. Also on your demo Room09 site this occurs on mobile. We see more and more mobile visitors, so I hope this can be fixed soon.

It is the same on different catalog image settings. I tried different sizes (also pretty large ones), but for every setting the same result. besides this it also happens on your own demo site.

Hi, Any news?

Hi hbit,

I’ m sorry but if you dont’ solve changing the image size, the only way is to contact our Support Desk, from here we can give just answer to pre-sale question and give little fix.

Are you planing an update? If yes when? Thanks.

Hi urguterzi,

yes soon we send an update for the premium plugins and WordPress 4.7

It sounds perfect. We need that already :) thanks for the quick reply

Any updates?

Are there any updates regarding the version? Thanks.

yith-andrea

yith-andrea Author Team

Hi ugurterzi,

sorry part of our team was in holiday and was not possible to respond to all messages. We wish to send an update of all themes entire next 1-2 weeks.

thank you for your reply.

Chris46

Chris46 Purchased

Hi, is the theme (and included plugins) “SSL-ready” or would there be any issues when using an ssl certificate ?

yith-andrea

yith-andrea Author Team

Hi Chris,

sorry for the late response, yes the theme work with ssl without problem.

Shorty05

Shorty05 Purchased

Hello is the theme wp 4.7 ready ?

yith-andrea

yith-andrea Author Team

Like I told in previously messages, we wish to send an update of all themes entire next 1-2 weeks.

tsjemo

tsjemo Purchased

Hello, is the theme compatible with

  • WordPress 4.7
  • PHP7
  • HTTPS
  • caching plugins like WP Super Cache
yith-andrea

yith-andrea Author Team

Hi tsjemo,

yes is compatible with all things of the list.

hbit

hbit Purchased

Hmm, what’s wrong with response of Yith last time? No response to questions or theme updates.

yith-andrea

yith-andrea Author Team

HI bit.

we apologize for this, in the passed weeks was not possible to answer to all messages.

We’re waiting for an update.. Are there any news? thanks

yith-andrea

yith-andrea Author Team

look at your previous message ;)

thank you for your reply.

Hi how can I install the demo?

yith-andrea

yith-andrea Author Team

Hi Antonio,

take a look at this guide https://yithemes.com/docs/room09/02-pre-customization.html

yith-andrea

yith-andrea Author Team

This comment is currently being reviewed.

When is there an update coming of this theme? the latest update is june 2016?

About a month ago is told: “yes soon we send an update for the premium plugins and WordPress 4.7”

But when will it arrive?

samsdm

samsdm Purchased

Help me please! Within the thema panel, it is not possible to switch options that are with on / off button. They are not working.

by
by
by
by
by
by