Sara_p

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1518 comments found.

Hi, how can I translate VAT everywhere in the template also in PDF invoice. I have create the fr_FR.po files also in plugins. It works in certain places but not all over… Thanks.

Hi there,

for this kind of things please write a ticket on our Support Desk as we help you directly with your issue.

Hi, on my site www.seats4you.be is the grid view mixed up.. what is the problem and how can i solve this? it wasnt always like this

Hi there,

have you update WooCommerce to 2.6 version ? If yes just wait the update we will send entire today, if not write a ticket on our Support Desk as we help you directly with your issue.

Yes i have updated it to 2.6, is that the problem, so i just have to wait for update from you guys?

Yes, should be better you reinstall WooCommerce 2.5 untill you update the theme.

Hi, I have been using this item for very long now. But today after I have applied the most recent update update, it seems my child theme customization on woo-commerce product pages are not working any more. It was fine till today’s update. Now, when I enter into the support system, it tells: my license has been expired. Why should I need to buy additional support extension for these types of issues. Can anyone help here please??

Hi there,

we don’ t know what kind of customization you did it. Is a css customization or you edit woocommerce templates ?

I edited SKU to PID and added an image after the add to cart button and these used to work perfectly before yesterday’s update.

Understood, anyway we can’ t say if this is caused by us or woocommerce update, so that’ s why you should write a ticket on our Support Desk as we help directly with your customization code.

The recent Woocommerce update as well as your Room09 theme update, has caused my site to display the following error messages Notice: Trying to get property of non-object in /home/XXXX/public_html/wp-content/themes/room09/core/yit/CPT_Unlimited.php on line 1438

Notice: Trying to get property of non-object in /home/XXXX/public_html/wp-content/themes/room09/core/yit/Font.php on line 65

Although my subscription has expired in March 2016, I think this is a general problem that affects all who currently use the Room09 theme. Thus a fix should be made available by the Author. I currently run theme version 2.2.1 and woocommerce version 2.6.1. What can i do to fix this error message? Thank you for your help

ok thanks a lot .

can you please clarify the paths to both files above as its a bit unclear to me. did you mean 1) room09/theme/woocommerce.php 2) room09/woocommerce/content-product.php I will recopy the above files and see the outcome

Yes they are

madous

madous Purchased

Hello,

I recently updated my theme to its latest version and theme options stopped working. I have disabled all plugins but still same problem. Please Assist. Keep in mind that my support has expired.

Best regards

Hi madous,

we are sorry for your experience, anyway we are not able to recreate your issue, be sure you upload all theme files correctly and see if there are some javascript error on the page, if the issue persist you should write a ticket on our support desk as we help you directly with your issue.

madous

madous Purchased

Hello Andrea, thank you for your prompt response, problem is solved after i re-uploaded again the theme as you suggested.

you’ re welcome ;)

hbit

hbit Purchased

Is the theme compatible with Woocommerce 2.6.1?

Hi hbit,

yes the last version is compatibile with WooCommerce 2.6

Contact form sends to Gmail but not getting anything via Yahoo… ideas?

Hi qforgues,

could be a server issue, write a ticket on our Support Desk as we can investigate about this or try to talk with your hosting about could cause this issue.

Hello, I just purchased your beautiful theme. I am trying to install the required plugins and this is what I get when trying to install the woocommerce plugins:

“Fatal error: Call to undefined function nerwork_admin_url() in /home1/iamoyab/public_html/wp-content/themes/room09/core/lib/vendors/tgm-plugin-activation/class-tgm-plugin-activation.php on line 460”

So I went and installed woocommerce separately, however I’m getting that same error for the other three:

YITH Essential Kit for WooCommerce #1 YITH WooCommerce PDF Invoice and Shipping List YITH WooCommerce Social Login

How can I easily resolve this?

It’ s strange “nerwork_admin_url” is a WordPress function, just write a ticket on our Support Desk as we can investigate directly on your installtion about your issue.

Okay I’ll do this.

Hi – I just installed the theme & now I’m trying to install the Revolution Slider. I keep getting this error. Can you please help?

Call to undefined function nerwork_admin_url() in /home/content/a2pnexwpnas04_data02/81/3523681/html/wp-content/themes/room09/core/lib/vendors/tgm-plugin-activation/class-tgm-plugin-activation.php on line 460

Thanks!

Hi there,

you should write a ticket on our Support Desk, anyway I will turn this feddback to the developers.

I figured it out. Thx

Hi Sara, my website is 7aothuat.net i have problem with my web, video can not responsive on Ipad. video can responsive on the theme normal. Please help me! Thanks !

Hi 7aothuat,

sorry I missed this message, just write a ticket on our Support Desk as we check dfirectly what’ s wroing with your installation.

The Documentation from when I purchased this theme is not working. Please advise, thanks.

Hi larissa,

take a look here http://docs.yithemes.com/room09/

I’m not sure if this is happening to anyone else, but I’ve already uploaded media and when I need to go to add media to certain sections, for instance in a slider, and I click add slides, it gives me the option of course to add new media or from the gallery. So I go into the gallery, but once I pick the photo I want to add, it won’t let me add it b/c the “Insert into Post” button is missing. This happens throughout the entire site! I then have to go and add that same pic all over again!!!!!! Is this a bug or is there an easy fix?

:cry: :cry:

Hi streetpoetz,

please write a ticket on our Support Desk as we could check directly on your installation.

After last theme update On – Off input options stopped to work in theme options.

yith-andrea

yith-andrea Author Team

Hi there,

please be sure you update the theme to the last version and all of our plugins that you have installed.

i overwrote the theme files again. now it works. ty

After updating WooCommerce and the Child Theme last week my store will only display products in rows of 3 instead of the designated 6 I have set. Is there a commonly known fix for this? I can’t find it, and I do not have any current support for the theme.

yith-andrea

yith-andrea Author Team

Hi jimbo,

be sure your running the last version of the parent theme

We just upgraded to Woo 2.6 and now get the following error on Room 09 Warning: call_user_func_array() expects parameter 1 to be a valid callback, class ‘WC_Query’ does not have a method ‘price_filter’ in /home/content/38/10304938/html/suttonsgreenville.com/wp-includes/plugin.php on line 235

Warning: array_unique() expects parameter 1 to be array, null given in /home/content/38/10304938/html/suttonsgreenville.com/wp-content/plugins/woocommerce/includes/class-wc-query.php on line 395

yith-andrea

yith-andrea Author Team

Hi mleidlen,

just update the theme too to the last version too and the issue should be fixed.

hbit

hbit Purchased

hi,

Is it save to update Wordpress to 4.6.1 with the latest version of the theme?

yith-andrea

yith-andrea Author Team

Hi hbit,

yes you can update WordPress without problems.

Hello Mr. After last woocommerce update, inside email orders, variables completely disappeared. http://s10.postimg.org/6vvmckgnt/a20160921160153.jpg

yith-andrea

yith-andrea Author Team

Hi there,

Room09 doesn’ t overwrite woocommerce email template, check if the issue persist disabling all plugin except WooCommerce.

got it. thank you.

yith-andrea

yith-andrea Author Team

you’ re welcome ;)

Hello! I have a problem with CPU usage? theme version is 2.2.1, WP version is 4.5.1. All plugins disabled. Need help, guys!

yith-andrea

yith-andrea Author Team

Hi Vladislav,

we suggest you to use a good plugin cache like W3 Total Cache or WP Super Cache.

yith-andrea, thanks for your advice. I’ve already tried these plugins – no effect. Also I’ve tried old WP versions (4.5.x, 4.x) – no effect. With another theme everything works without problem! What can I try else?

yith-andrea

yith-andrea Author Team

So we should investigate on your installation and for this you have to write a ticket on our Support Desk.

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