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Hello, no one is answering my questions on the help desk you sent me to! This template is not working correctly, there are tons of bugs. I am going to bring this matter up with theme forest if nothing is done to fix this TODAY!!!!
Please provide me the ticket number. Usually we reply in max 24hrs so you have to wait. thanks
I got an answer, thank you. I am still having trouble with this theme, the pages are not looking right and it is frustrating.
Sorry to say but the german translation added to v1.5 is somewhat “rough” unfortunately.
Mostly grammar, some typos, some just not precise, so far one layout problem.
I’m sorry an user send me the language and we added it in the theme package, we can’t check the translation files. If you will improve the language and you can send us the files, we will add you in the thanks list
I did translate the front (user) end but have neither the need nor the time to do it for the back (admin) end. Sorry.
Hello Sara, Can you tell me the dimensions of the images for the revolution slider?
You can set the size of the images you want when you create the slider, customize the width and the height. We use images with a 1920pixel width
I’m having difficulty changing the navigation font color. I tried doing it via the theme options but for some reason it wasn’t working.
Am I simply missing something? Thank you!
Figured it out! Sorry!
Hi, I have everything looking good… but one thing I cannot find… Where can I edit the theme for the testimonial section? Right now the Name for the testimonial is linking to the full testimonial… and this [...] does not…not many people will know to click the name at the bottom… so if you tell me where this code is
I will go edit it myself to replace [...] with a clickable link to read more..
And then in the “Get support” page open a ticket and explain what do you need.
I have posted a request ticket on the site with no response… Request #26922
I can’t get the zoom plugin to work, it is installed and enable.
Wordpress 3.7.1 italian.
I am in local on MAMP, does’ it work in local or just in remote.
Salve non riesco a far funzionare il plugin zoom sui prodotti
Wordpress 3.7.1 versione italiana.
Sto lavorando in locale con MAMP, puo’ essere questo il problema?
Non saprei. Ti consiglio di aprire un ticket nella nostra area di supporto e chiedere ai nostri sviluppatori.. purtroppo non ho le competenze tecniche per risponderti
Nella pagina “get support” puoi aprire un ticket (in italiano)
hi, im try to add new products
and when i added a product
the image area is displayed twice
is it some setting that i missed or a mistake i made while setting up the image?
And then in the “Get support” page open a ticket and explain your issues.
On the products page, can the sidebar be changed to display product categories rather than, or in addition to, the filter, color, size and compare options? Also, I noticed that in page “Home X” the slider panels don’t link to anything. I assume that this is just not setup in the demo version and that these can be set to link to any page. Is that correct? Thanks for your help.
Yes, you can add a link in the slider.
You can use everything in the products page, but you will have the same sidebar on each product page, is not possible to have a different sidebar on each page
Hi. Please I would like to know if your theme supports php version 5.4. I am having issues with my website after my hosting provider upgraded my account to php 5.4.
Yes, the theme works with this php version.
Hi, would like to find out if the section where the slideshow is, can it be reduced in size accordingly? Right now, there is the huge slideshow, before the products are being shown. Was wondering if the theme allows the size to be reduced or removed so that the products show up straight?
Sure, you can set the width and the height of the slider in the theme options panel
Hi i need your help, i’m working on an Arabic website with Room09, now i need a lot of stuff from left to right like the most important thing the menu and logo the logo needs to be on the right and the menu to the left…
Please i need your help
Email me on email@example.com
I’m sorry but we not provide support on this. We can’t help you to change all the CSS to make the theme right-to-left. I suggest you to hire a wordpress developer for this… hope you can understand, we have to provide support to a lot of users and we can’t spend time to customize Room for each customer
Can you at least tell me how to remove the share-buttons on the blogs
On Room09 > Theme options > Shop > Products page > Show share icons
The only i asked you if you can help me with at least the header to switch it, please i paid for this and i want help. I know it’s a small css adjustment … waiting for your reply
Hi again ive come so far:
i only need on the top the menu to the left and the logo to the right … please help
Try to add this rule:
in the custom style textarea (Theme options > custom code > custom style). Hope this can work for you.
Thank you very much …
still have two questions…
Need to have my widgets from Right to left, especially the latest news with the headline…
I also need to have my posts from Right to left and also the headline
Thank you again for the great support
I’m sorry but i can’t help you. I already said you that i can’t provide you all the css rules to edit all the theme, and you replied “i only need on the top the menu to the left and logo to the right”, so i helped you. Now you need to change the widgets order, and also the order of the page content. This is not easy, you need to work on the theme structure.
I suggest you to hire a wordpress developer that can helps you for this.
Why not, i paid for this template and i need help, now i’m stucked because of your principals. I ask you again … please help me
When someone ask me if the theme is RTL compatible i reply “you have to create yourself the css files for this because we can’t provide support to change the theme structure”.
We can’t provide support for this, we provide support for bug or theme issues. As i already said, make the theme RTL require a lot of time and work. I’m sorry.
where could I download Revolution Slider Plugin?
I would like to upload it by Filezilla, but there’s no external link suggested in theme documentation.
Could you please help me?
Thanks in advance,
Ciao, lo slider revolution è già inserito nel tema, non devi fare niente Nel menu a sinistra del pannello di amministrazione trovi “revolution slider”, qui puoi creare e configurare gli slider.
Ciao Sara, grazie per la risposta. Il plugin non sembra installato perchè esce un avviso in alto con scritto “This theme requires the following plugin: Revolution Slider”.
Grazie in anticipo,
Is there a way to get the cart to not show a shipping value until someone has entered their details into the shipping calculator?
It seems this is not possible, i’m sorry.
I have posted a request ticket on the site with no response… Request #26922
Hi, is there a plugin I need to use to get the breadcrumbs working? I cannot get them to show on site for some reason. Thanks!
You don’t need plugins, maybe you have some issues..
Hi there, is there any way I can offer catalogue mode on a per-product basis. For instance I have a select number of products which I do not want to sell online but want them listed on the website and also have the ability to put an enquiry form on these items.
Thanks in advance
You can hide the add to cart button on ALL products, not only on some products
When i look at the site from older versions of IE it appears the css is not correct! Do you have any idea why this could be happening?
Hi, Sorry to say this but the german translation is horrible. You should take it out … not only that there are many grammatical and syntactical errors, many words make no sense … it must be an google translation or something.
We added the translation because an user sent us it… we can’t check each translation if you translate the theme in german and if you want to send us a better translation, we will be happy thanks
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