40 comments found.
Hi I have a license for this theme but it wont install in a new website i am working on. keeps saying its missing the style.css stylesheet.
Hello,
Thank you for contacting us!
Please make sure that you extract the downloaded package and upload only rosaleen.zip in Appearance-> Themes.
Please check the manual for the theme following the link: https://rosaleen.themerex.net/doc/#installation_theme_installation
In case you still have issues, please create support ticket at https://support.themerex.net/submit. Our Support Team is always ready to help you.
Thank you!
Good day, I have a problem with the mobile view There is no menu visible at the top of the header. What settings do I have to make so that the menu is visible in the mobile view? I hope you can help me
best regards
Hello,
Thank you for contacting us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
thank you for your answer, Create support ticket does not work for me, my & months support help expired after purchase. Can you send me a link to where I can buy again for 6 months support helpwithout having to buy the theme again? best regards
Could you please use option “Presales Question” at https://themerex.net/support/ ? Our team will be happy to address your request. Alternatively, you may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you!
I need to be clear before I purchase this theme. Your description says it was built with Elementor, it’s comparable with Elementor but do you offer a copy of Elementor bundled with the theme?
Hello,
Thank you for contacting us!
Absolutely! The template is built with Elementor free version that is included in the package.
Regards.
Hello, I m trying to open a ticket but there is a problem in validation server. Also the https://themerex.net/wp/purchage-code has a critical error
Updated Fixed, thanks …
Hello,
We are glad that you managed to solve the issue. Have a great day!
Regards
as a matter of fact, the problem with ticket was fixed…. You will see it in your ticketing system. 
Sure. Thank you! Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Hello,
suddenly all the backgrounds on my website are not bride enough anymore for big screens.
How can I make the full width for the whole website? Would be nice to not need to expire support for that thing.
Thank you, Julia
Hello,
Thanks for contacting us!
Were you able to figure this out? I see background images in full width on large screen size: https://monosnap.com/file/xGt78uiW4fdyTu36lQ42F6BkhvmsTQ https://monosnap.com/file/uQKbFJr3Ajsx9qVVJQbKktBv6fYLoCPlease clear the browser’s memory cache and re-check.
Thank you.Hello, I would like to know how I can remove the image of the flower that appears in the entire template.
Hello,
Thank you for contacting us!
You can remove the image with Elementor page builder – https://prnt.sc/sw1vjr, https://prnt.sc/sw1v3f.
For further support questions, please feel free to submit a ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,
Hey I’m having major issue with the theme where I am not able to edit anything.
The issue is caused by the ThemeREX Addons plugin. This plugin is incompatible with the Elementor page builder and when this plugin is active, Elementor is unable to load.
Sadly this plugin came shipped with your Rosaleen theme that is currently running its latest version. As such, the only permanent fix for the issue would be getting the updated version of the ThemeREX Addons plugin if such a version exists.
Therefore, I’m reaching out to findout whether they can provide you with a version of this plugin that is compatible with the latest version of Elementor or how I’m suppose to to edit the website?
Hello,
Thank you for contacting us!
The issue has been resolved. Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Just submitted it! Thank you!!!
My pleasure!
Can this work with currency converters?
Hello,
Thank you for contacting us!
Sure. While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Can this them work with an LMS like learndash?
Hello,
We appreciate your interest in our theme!
Sure. LMS plugins are not integrated into the theme by default. However, you may install any plugin. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
I have installed the theme and done with demo import. but with mistake i have uninstalled the theme. Now it is not accepting purchase code. Please help how can i reinstall the theme and import demo.
Hello,
Thank you for contacting us!
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
Regards.
Is it compatible with woocommerce? Does it have appointments plugin or Is it one compatible I can install?
Hello,
Thank you for your interest in our theme!
The package includes WooCommerce for a digital store – https://rosaleen.themerex.net/shop/ Feel free to use it.
By default, there are no appointment plugins implemented in the theme. But you can you Booked plugin. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Alternatively, please consider these themes:
1 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
I cannot open tickets, I am told my license key is invalid even though I just recently purchased your theme.
Hello,
Thanks for reaching out to us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. It does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
How do I remove or change the floating leaves
Hello,
Thank you for choosing our theme!
You can easily remove and edit the images using Elementor page builder. Please review the screenshots: https://prnt.sc/1ll5fsd , https://prnt.sc/sw1vjr , https://prnt.sc/sw1v3f.
For further questions, please feel free to submit the ticket at https://themerex.net/support/ to get a qualified help from our support team.
Best Regards.
Got a problem on my website with the contact form. Don’t want to expire the support only because of this little (but big) thing. The contact form is not working, it is not sending. What I can find out is that there is a problem with the admin emailadresse. When I want to change it, there comes that I should get an email to confirm it. But there is coming no email. And the other thing is that anyway to the old admin address also the contact form is not sending anything. And I cannot find any other issue and all the other supports can also not…. Not the host and not the support of the contact form 7… What to do? Thank you for helping me!
Ah sorry, now I saw the message up, that I can ask another support, I will do it now, thank you!
.
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
having issues activating theme. says my purchase code is invalid. Support link to your website is broken. Please advise
Hello,
Thanks for reaching out to us!
Please take our apologies for any inconvenience caused. The HelpDesk at https://themerex.net/support/ works properly now. Please try one more time submitting a support ticket.
Also, you may create Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
Hello, I have big problems with the template at the moment. On my website I use the elemt “blogger” to show the courses but it is not working at all anymore. All functions are right set and it must be a problem of the template at the moment. My support is finished right now and I don’t want to pay for more support when it is something that is not my fault. Please help! Thank you, Julia
Finally I found the issue and dissolved it!
Hello Julia,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello,
Are you planning on adding a portfolio to this theme?
Thanks
Hello,
Thank you for your interest in our theme!
The template contains Portfolio blog style – http://rosaleen.themerex.net/portfolio-3-columns/
Also, you can create portfolio galleries using Essential grid plugin that is included in the package. Please check http://rosaleen.themerex.net/gallery/
Regards.
Support
Themerex Portfolio
Website
Hi Christine,
Thanks for getting back to me.
I wanted to keep blog and portfolio separated (possibly looking into making the blog password protected). The gallery is nice, but it doesn’t allow you to describe a project you’ve been working on, and add more images and video…
Thank you for specifying! We have passed your suggestion to our Development Department for consideration to see if it’s possible to include Portfolio CPT in future. We appreciate your feedback!
Regards.
Support
Themerex Portfolio
Website
Perfect! I look forward to hearing if they’re willing to make it happen
I will keep you updated. Have a great day!
Support
Themerex Portfolio
Website
Still interested, any news?
Hello,
We deeply apologize for the delay. We do not work on weekends.
Portfolio CPT can be added with the help of our Custom Studio. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.
I’m afraid a customization is over my budget. I appreciate the reply though.
Please review these themes with Portfolio CPT:
1 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
2 – https://themeforest.net/item/piqes-creative-startup-agency-wordpress-theme/23842356
3 – https://themeforest.net/item/inestio-business-creative-wordpress-theme/26305292
Regards.
Hi there is a problem with elementor update 3.2.1, if i update to this version of elementor i cant edit some widget as for example title or button style (the tab appear blank with no settings to edit) Thank you
Hello,
Thank you for contacting us!
The issue with the latest version of Elementor is not replicated on our side. Let our Tech support team have a closer look at your website settings. Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require support renewal. Our team will be glad to assist you.
Regards.
Support
Themerex Portfolio
Website
hello, I have a problem with the slider. on the smartphone the slider is shifted to the left and I do not know where I can fix this.
Hello,
Thank you for getting in touch with us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Support
Themerex Portfolio
Website
Hi there, How can I update the Slider Revolution plugin for Rosaleen? Thanks very much.
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://rosaleen.themerex.net/doc/#installation_theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Support
Themerex Portfolio
Website
