110 comments found.
Hi,
I am using this theme for more than a year now and its more than amazing. I just have a question I am thinking of adding reward style to my website.
Is the theme compatible with LTK Plugin for WordPress
Hello,
Thank you for reaching us!
Please understand that there are a lot of plugins available and it is not possible to test our theme with all of them. Our main focus is to help with built-in theme functionalities and supported plugins. Unfortunately, we haven’t tested the theme with LTK Plugin for WordPress so we cannot guarantee it’s compatibility.
Support
Elated Portfolio part of
Qode Interactive
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Hi
I just wanted to check if you guys were considering updating this them, as of now the theme no longer seems to be compatible with PHP 8 and the latest version fo wordpress. Rosyln news seems to break any pages where it’s blocks are being used. According to WPengine thee are the errors generated /wp-content/plugins/roslyn-news/modules/widgets/lib/widget-class.php’ /wp-content/plugins/roslyn-news/load.php:20\nStack trace:\n#0 /wp-content/plugins/roslyn-news/main.php(9): /wp-content/plugins/roslyn-news/load.php
PHP Fatal error: Uncaught Error: Failed opening required 'If you are happy to fix this I would be happy to renew support in order for you to do so.
Thanks in advance
Hello,
Thank you for reaching us!
At the moment we don’t have any ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets. Also, if you’ve experienced some issues on PHP8 please try using PHP 7.4 until the update is released.
In case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Hi unfortunately this plugin or PHP 7.4 did not fix the issue. I have send an email as you suggested.
What version of wordpress can I downgrade to in order to fix this issue?
Hi,
You can try downgrading to WordPress 5.7.x. Your email should now be updated with response so please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
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Hello, I’m interested in buying back your Roslyn theme for the fourth time because I love it and I love it !!! But I would like to ask you if I can do some configuration in the header I would like to attach an image to you. I would like to create a double menu, add elements to the right to the left of the logo and put the search not only as a lens but with a larger field centered on the page I await your feedback to create a new project
Thanks in advance
Hi there,
Thanks for taking an interest and thank you for your kind words. We are glad you like it 
Feel free to send us a mail with a screenshot so we can check this.
Thanks.
Support
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Greetings, this template is very interesting and I would like to acquire it but first I would like to know if it is compatible with Blogger.com ie if it brings the compatible files are: (.xml), Thanks
Hello,
Thank you for taking interest in our theme!
We are focused on creating WordPress themes and the Roslyn theme can only be used on WordPress platform.
Do let us know if you have any additional questions.
Support
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3 Major issues – 1. how do you change the desktop Roslyn logo, it is not in the rosolyn options section of the theme. 2. How do you change the background header image on pages and posts – it is not located in the Roslyn option theme. 3. Will you continue to support this theme because I get fatal errors with the widgets page. I cant use the old version of wordpress forever.
Hi there,
1. Please check the Page Options > Elated Logo, since those options override the global ones.
2. Also, check under Page Options > Elated Title > Background image.
3. Please note that we didn’t include compatibility for the latest WordPress version yet and we are working hard on adding it. You can try using Classic Widgets plugin as a temporary solution for those Widget errors you have.
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Hey! Where do you go to edit the logo on the top left of the website? We changed all of the logos and can’t see where to change the logo. Thanks!
Hello,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Has the latest version of WordPress caused problems with this theme?
If we try to go to the Widgets page we just get a blank page. If we activate a default WP theme then the Widgets page shows.
Hello,
Thank you for reaching us!
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi I can’t find the purchase code for my theme to submit a ticket I need help with custom post type you can check that I’ve bought the theme and 1 year support but when downloading the files I can’t find the purchase code
Hi there,
You can take a look at the following article in order to find your purchase code.
Where Is My Purchase Code?
Support
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Hello I can’t find any fees related to the support while buying the theme, is this for free or no support available for the theme?
Hi there,
Thank you for reaching us!
Once you purchase any of our themes you will get a 6 months free support period and you can reach our support team at our Help Center. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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I just find it in my email with the purchase files thanks a lot
Hi there,
You’re welcome.
We are glad you manage to find it.
Support
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Hi, this theme didn’t worked.. please help..
Hi there,
Thank you for reaching us!
Please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Does a theme update if we just download the new one and upload to to replace the old version?
Hi there,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available update should be located in Appearance > Install plugins.
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I am non technical. Please update the theme for me. I’m not paying to follow documentation…that comes already with the theme.
Someone said they would from your ticket.. But please accelerate this for me.. asap.
appreciate it. all the ftp details are sent already.
Leface
Hi there,
We’ve checked and we see that our support agent updated the theme for you. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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Ok thanks… I see the 1.5 update. But still cant edit the sidebar and make posts etc. Lots of weird errors.
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please continue the conversation with our support team at Help Center and they will gladly help you. Thank you.
Support
Elated Portfolio part of
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Please update site for me asap… as it’s causing major issue. That JQuery is useless.
request ID: #140279
request ID: #140279
request ID: #140279
I need someone to do the update for me.
Hi,
Please understand that our average response time is around 24 hours on weekdays.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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You guys havent responded to my ticket for leface. You respond to these comments faster than to actual tickets
Hi there,
Could you please provide us with your request ID so we can check, as e could not locate any open request from your Envato username.
Thank you.
Support
Elated Portfolio part of
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request ID: #140279
This request shouldn’t be closed. I need you guys to update the theme for me. Something is causing issues with editing the widget area, making new posts, and sometimes using the slider.
I suspect because it’s not updated to version 1.5 as someone from your team said. I’m not technical..there’s no way i can do that.
I need site fix today..as tomorrow theres an important launch.
Can someone please update my website to the latest version for me. So many things seem broken.. adding posts, widgets etc…
I just paid for another 6 months of help… I am non technical and i’m not asking for a custom redesign. Just need someone to update my them for me so it can work seamlessly…...
I had a deadline Saturday and now i’m here still waiting.
Hi,
Please understand that our average response time is around 24 hours on weekdays.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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I renewed my support for 6 months and when i enter the purchase code on qode interactive it’s telling me my support has expired?
Does the support take a while to be updated?
I need help ASAP
Hi there,
Thanks for writing in! Possible you purchase was not processed at that time so please try it out once again to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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How do i remove the option to add “likes” off my post pages? I was able to remove comments, but i still see the option to like a post.
thanks for your help?
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thank you.
Support
Elated Portfolio part of
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Why i cannot reinstall this theme ? I am not using this for previous domain but I cannot able to use this for new domain.?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
If you’ve used out themes before, you’ll be aware that we already had a feature that required theme registration. You can learn more about the differences in this article and how to deregister your purchase code from our help center.
If you still need assistance with this we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
Support
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Hello I can’t import the demo… does work… can you help me please?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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how do I find the name of fonts used?
Hi there,
Thanks for writing in! Headings use the font Vidaloka and menu items and paragraph text is Montserrat.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Where do i go to edit the main menu area that says “Follow” and when you hover over it you get social media icons and a subscribe field. Where in the backend can i find that area? time sensitive… thanks
Hello there,
Please navigate to Appearance -> Widgets and in the “Header Home Lagerfeld” widget area there is a “Custom HTML” widget where “Follow” dropdown is located ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
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Where do i go to edit the main menu area that says “Follow” and when you hover over it you get social media icons and a subscribe field. Where in the backend can i find that area? time sensitive… thanks
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
