Wow
18 Reviews
The quality of the code, set up, design etc. is impeccable. My only downfall is having to learn Wordpress - it's been a slow process. However, their customer support was amazing and got back to me super quick. I was so impressed and it makes me feel a lot more comfortable customising the theme. This theme makes me feel so confident launching my new blog.
I LOVE the look of this theme and used it for over a year. My speed has always been atrocious with this theme though (despite doing best practices with caching, hosting, images etc). A site audit confirmed that this theme is very clunky and not well coded.
On the most recent update of this theme (which was the first one in a year), the desktop view was being transformed into a tablet view. It took support at least 5 days in between our MANY responses. They never fixed it, claiming they couldn't access the FTP with the login and gave me a blog post on how to do it myself.
It's a beautiful theme with so many pretty layouts, but it is very heavy and support is really only helpful for the little tweaks (which you will need because there are a lot of weird bugs in it as a whole).
Author response
Hi there,
Sorry to hear this, however once we check we do see that your request has been answered to within our usual response time which is within 24h. Our team is handling a lot of requests and they really do their best to answer all of them. Having difficulties accessing your website does not make it easier so we do hope that you will continue the conversation with our team so they can help you as soon as possible.
We do hope that once this has been resolved that you will reconsider your rating.
Best,
Elated
I was unsure how to install this theme and I paid the $50 and immediately someone from Envato was able to install and it looks amazing :) Thank you !!!
The best Theme i have seen here.
The contact support is also perfect.
Thanks Joey
Good one!
Such a beautiful theme! easy to costumize :)
Poor customer support. Barely any response.
Author response
Hello,
We managed to find one ticket from you on our support forum and as we could see our agent provided you with instructions and solution for any doubt you've had. Ticket has been closed several months ago. We are sorry to hear about this bad experience you've had, but we are not quite sure what it's about. Feel free to open a new ticket and include your site URL with wp-admin access so our professionally trained support team could check this closer and try to assist you there. Having pleased users is our highest priority. Really hope it will be helpful, so you'll change this bad impression you've got and you'll finally be satisfied using our theme. If you gave up using our theme, since we are not able to find related url where our theme is activated, you are able to submit refund request and it will be checked.
Looking forward to hearing from you again.
Elated
Excellent Support! Fast reply, very helpful, easy understanding
The theme is well put together and has amazing customisation but the support from Elated Themes is amazing! Definitely worth the purchase!
I'm sorry I can not give the theme any better grades. But now I have 3 times to get it running on a clean system. It causes a high database load during editing. Without caching plugin, the page is too slow. The individual content posts work directly with css Information (! Important), which a normal editor does not even understand. the widgets are flawed. Comments can not be hidden (whether via the theme, on the post / article, or via the WP settings.) Uploaded images are not displayed in the page The navigation settings only access bottoms, but not on the Home page Page widgets can be added but have no function.?!
Unfortunately, I have spent 2 days now the adjustments and now looking for a new theme. Sorry but that is not mature. The design is really perfect, so i can give you 2 stars, but unfortunately it does not work if you do not get it up and running.
Author response
Hello,
We couldn't find any ticket history in our support forum https://elated.ticksy.com so we would very much like to look into your issues more. It seems like you misunderstood theme options and their adjustments. We guarantee that all of these issues are related to incorrect set-up or wrong understanding of how our theme works. Some time is needed to get familiar with all theme options and their flexibility.
Additionally, if you're not satisfied with your purchase and don't wish to use our theme anymore, you can always submit a refund https://themeforest.net/refund_requests/new and we'll provide you with one. All the best.
Elated
Sensational look. Many design options, difficult to configure. Unfortunately not completely responsive (not even the demo pages). There are problems with categories, sliders and long headings on mobile devices.
Author response
Hello,
We couldn't find any history of your tickets on our support forum https://elated.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before leaving this bad review.
Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you.
Some time is needed for getting familiar with our theme and to explore all options and possibilities.
Additionally, here is our Official Manual http://roslyn.elated-themes.com/documentation/ where we explained our elements and options, so it should be helpful for getting started.
Looking forward to hearing from you on ticksy, where our agents will assist you with any doubt you have.
Elated
