73 comments found.
You guys also mentioned that after buying theme, customer will get EComposer paid license but i didn’t get with my theme.
you guys have mentioned slider available in your theme but i didn’t find it. I have installed travel agency 2 template.
When I install the template, there isn’t fully installed because demo data isn’t imported. why it is ?
Hey Zemez Team, please lemme know can we add videos in the top slider rather than images?
I need the theme to offer full compatibility with shopify cli and therefore can easily edit styles directly working the local, let me know if it is possible, thanks
You can install Shopify cli and use themes built on Online Store 2.0 with it. If you have any questions, please, contact us through https://zemez.ticksy.com/submit/#100016610 – we will gladly answer all your questions! Best regards, Zemez Team
I need to change the format of the product grid in my template, but I did not find the option. I read your documents, but the option did not appear in my template, how can I fix that? Because I have and specific art for pictures that customer need to see.
Hello, Jonathan! We contacted you in the ticket you created – https://zemez.ticksy.com/ticket/3215629. Kindly check our reply. Best Regards, Zemez Team
Can anyone tell from where i can download these roxxe theme https://theme621-plumbing-store.myshopify.com/?_ab=0&_fd=0&_sc=1
Hello! The links to theme skins, including the Home services skin, are included in the MULTISTORE_SKINS_download_here.txt file in the template package. Should you have any questions, please, contact us through https://zemez.ticksy.com/submit/#100016610 – we will gladly answer all your questions! Best regards, Zemez Team
I can not change the menu at the header is so annoy
Hello! You can setup the menu through the Theme Customizer by pressing on the arrow near the Header to unfold menu items as specified in the theme documentation. If you have any questions, feel free to contact us at https://zemez.ticksy.com/submit/#100016610 – we will be glad to help you. Best regards, Zemez Team
Could you please help me why the contact form not working? I also created the ticket but no response so far.
Hello! We contacted you in ticket https://zemez.ticksy.com/ticket/3186378 regarding the form work. Kindly check our reply. Best Regards
i need a help. 2 tickets are already posted on 4 days ago, no response yet.
Hello! Thank you for contacting us! We regret that you’ve encountered such issues and apologize for any inconvenience caused by this delay. Your request is still under processing right now and our technicians are working on your issue. If you have additional questions or comments, do not hesitate to contact us over the ticket system. Your ticket ID is 3161503. Thanks a lot for your cooperation and patience, it is much appreciated!
are you guys going to answer my question or NOT? its been already 2 days that i have sent a support request and did not hear anything from you guys. is this the way your support system works? im mad as a hell. i cant believe it. i have purchased a theme and encountered some issue. i need immediate help and cant move ahead without your help. please refund me and take your theme back.
Dear Customer, thank you for getting back to us! On behalf of Zemez, I have to extend my sincerest apologies for this delay. We’ve received a complete list of difficulties you are currently facing. Our senior technicians are working on your request at the moment. Feel free to check our reply in the following ticket: https://zemez.ticksy.com/ticket/3161503. We would appreciate granting access to your site, so that our specialists could have a closer look and render further assistance. Our company is a team of professionals in the sphere of creating websites – you can rely on us!
Hi, why do I get this error message when I wanted to upload the theme .zip file to my shopify store? Shopify doesn’t allow me to install the theme. Here’s the error message: zip does not contain a valid theme: missing template “layout/theme.liquid”
Hi! You should unzip the template package first as specified in the template Support tab. We also sent you instructions in the ticket. Feel free to reply to it if you have any questions, we will be glad to help you. Best Regards
Hi there, where can I change the truck icon in the top panel?
Hi! Please, contact us at https://zemez.ticksy.com/submit/#100016610 specifying the theme skin you are using. We will be glad to provide you with proper instructions. Best regards
Hi, how can I buy just one theme (jewelry) and not the whole package with all different themes? thanks!
Hi! We provide a pack of all themes only for a reasonable fee. You can use any theme you need from it for your store. If you have any questions, feel free to contact us at https://zemez.ticksy.com/submit/#100016610. Best Regards
Hi there! Does this theme have good retina support? A lot of Shopify themes only support retina in limited ways – I need to be able to limit widths of images manually
Hi! Happy New Year! 
Retina is used for the logo. The size of different sections can be set per your needs, the location depends on the area you want to edit. We are always ready to assist. Feel free to create a ticket if you have any questions – https://zemez.ticksy.com/submit/#100016610. Best regards, Zemez Support Team
Looking for a shopify theme that allows customers to add comments on every product they order for customization of those products; so, a Text Box is needed for every product so they can type in their info. Also, want the customization info to show up in the cart when they check out. Can this theme do any or all of that? Or do you have any other themes to do that? thx.
Hello! Shopify themes do not have such a feature by default. An application or online code solutions can be used for this purpose. If you have any questions, please, contact us at https://zemez.ticksy.com/submit/#100016610, we will gladly answer all your questions. Best Regards
Hello, I submitted a support ticket and have not heard back regarding my latest message on the ticket. How long should I expect to wait for a response?
Kindly provide us with your ticket id, we would be glad to speed up it for you.
Are you on holiday now? It has been two or three days since I submitted the ticket issue, and there is no reply yet
Hello! Accept our apologies for the delay. We checked the issues and replied in ticket 2818179. Best Regards
Hello, I would like to ask why the customer showed that the store was invalid when he placed an order at my store and settled the account? Payment failure?
Hello! Please, refer to the official Shopify documentation to make sure all checkout settings are configured, orders is part of the Shopify engine functionality. Should you have more questions, please, contact us at https://zemez.ticksy.com/submit/#100016610, we will be glad to help you. Best Regards
Hello, I would like to know where to set the contact email of my store? How does the shopping cart jump to the checkout page? I don’t see any of that on the store template.
Hello! The contact email is set in Settings > General, this information is not theme based. Please, contact us at https://zemez.ticksy.com/submit/#100016610 if you are interested in the default checkout work customization. Best Regards
Hello, I mean there is a page in the template where customers can send emails to contact me, but this page cannot be redirected to my mailbox, so I can’t receive any emails sent by customers. I think this should be the reason of the template.
Hello! The contact form on the contact page uses the email set in Settings > General. Should you have more questions, please, submit a ticket at https://zemez.ticksy.com/submit/#100016610, we will be glad to help you. Best Regards
