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Which demo of your theme is used on the website below?
Thank you for your interest but site that you provided does not use Royal theme.
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I am using Yoast SEO Plugin, I setup Primary category for each product, but some times the same product also linked to another main category.
On the main category loop it show the categories above the product title, but i want to show only the Primary Category.
Primary category is the category that appears in the breadcrumbs and probably you need to customize breadcumbs according to Yoast plugin docs http://prntscr.com/ti0sc8 https://yoast.com/help/how-to-select-a-primary-category/
To set the primary category on the shop page for the product card (above the product title) you also need additional customization because there is no such option in the Royal theme. You can submit additional customization request here.
Product are showing twice? When I try another theme they shows once?
Contact us via form on this page – https://themeforest.net/user/8theme , describe the situation in more detail with links and screenshots.
Hi there, I have been using your theme for a while but recently the ‘related products and up sells’ do not display on a single product page under the products. It just shows ‘our offers’ and ‘related products’ but no products. I have checked that the related products are filled in under product data and I have also checked the ‘display related products’ is turned on in the royal themes sections. Does anyone know why it would stop working?
We did not face such issue. Unfortunately, we can’t find the reason of the issue by your description only. Could you, please, submit topic on the support forum https://www.8theme.com/forums/royal-wordpress-support-forum/ ? Our specialists will do their best to help you.
Thanks for the reply. It happened after the last update. I have a warning that a template is out of date: “royal/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0”. Do you know when you will update the Royal templates?
Contact us on the support forum or using author contact form, please. We’ll take a look at your issue in more detail and help you. Comments area is not suitable place to solve the problems because it’s very limited. We hope for your understanding.
I can’t see to get through to anyone, the response here is much better.
Use the author contact form at the right sidebar https://themeforest.net/user/8theme We get all the emails and we’ll answer you. Don’t worry about this. It will be much better because then we’ll be able to discuss private things such as ass access to your site to check and help you.
We can’t do this here because comments area is public place and you should not share private information here.
Hi I can´t install demo data in setup wizard. When I try to do this the process never end.
When I try to upload the demo data it keeps loading and never ends. I left it for 2 hours and the process never finished, I only see a message that is uploading and does not finish.
Some style like the Price Table and social media icons is not show same like the demo theme
Please, contact our support here https://www.8theme.com/forums/royal-wordpress-support-forum/ and we’ll do our best to help you.
Hi, will the Ultimate Addons for WPBakery Page Builder v3.19.6 available soon on your download page? I need the update available notification but haven’t seen it updated on your download page yet. Let me know. Thanks.
Updated. Check now.
You are welcome.
Hi.. what to do if getting this warning “Sorry, you are not allowed to access this page.”
This happend when i click on Theme option.
Make sure that all required plugins are installed and activated – https://8theme.com/demo/docs/royal/Plugins/Included_Plugins
Hi.. thanks for very super fast respond… another question, is there anyway to limit the product tags.. its seem go down and not equivalent with other widget boxex..
Contact us via form on this page https://themeforest.net/user/8theme and provide URL, so we can take a closer look.
Hello, I bought your theme a few years ago, I installed it on my website and left it forgotten … Now I need to update the theme but it tells me that the purchase code is already active … Before it did not ask me for the purchase code, but now when updating yes. Could you tell me what to do? Can you unlock the purchase code? Thanks greetings.
Nothing anymore, I solved my mistake. You simply had to install all the required active plugins.
Glad to hear that you sorted out. If you need any other help feel free to contact us using author contact form.
Hi, new WPBakery Page Builder v6.4.1 download available soon? Thanks
It’s already available.
I can’t install the theme, as system shown: You have activated your purchase code more than 20 times. please help to fix.
We have checked your code. It should be ok. Try again, please.
Thank you very much.
You have reached activation number limit. Re-Installing from one server to another. Kindly help
I am getting this message (You have reached activation number limit.) I sent two messages couple of days ago through the contact form on your website to reset the number of activations. I had to do a lot testing and different server types and modules to make my final decision. So please check the messages and reset the license activation numbers so i can start staging and production.
We have checked your license. It’s ok. Try now.
Thanks it works
have a question, can we use the same license for multisite. So instead of having a dev and staging before production i use multisite subfolders for staging then the main domain for production. So pretty much i wanted to know if we can use same license for multisite subfolder / subdomains
If you develop new projects (no matter if you use the multisite subfolder, or subdomain, or real domain) you need to use the new license. You can’t use 1 license to activate theme for different projects. 1 license can be used for the 1 project https://themeforest.net/licenses/standard
okay understood, so since i know that by details, can you tell me if i deactivate the license from the main domain, will it work once i activate it on the proper production multisite subfolder of that same domain? so i can use it on the right place. Or is the deactivation button there for no use. Cause my last issue when i deactivated the license from the staging site and wanted to use on the different domain production the deactivation process was not helpfull. Sorry about all thses questions but i wasnt sure in the begining where i would use the royal theme since a lot of changes happened in my project
If license is blocked because of number of activation deactivate button won’t unlock it. You need to contact us using author contact form https://themeforest.net/user/8theme
Hey guys, I purchased this theme a couple of years ago and I need to update it. I am trying to find where to download it from but it isn’t in my account. However ont he page it says my support has expired, which means I have purchased it.
How do I have access to my download?
You submitted the refund request on 1 October 2018. Theme was refunded. You don’t have right to use Royal on your site if it was refunded. That’s why you don’t have access to Royal theme in your downloads area.
To be able to use theme you need to buy license.
Import theme settings doesn’t work. I exported settings for fix some bugs, after trying to import… nothing changing.
Please, submit topic on the support forum https://www.8theme.com/forums/royal-wordpress-support-forum/ and our staff will try to help you to fix the issues you fced.
already done. Waiting)
Thank you. We’ll try to help you ASAP.
For some reason now, all items that have variables now does not go to cart now. The loading bar just stays
Maybe you have some JS error or installed the third-party plugin that causes this issue. Submit topic on the support forum https://www.8theme.com/forums/royal-wordpress-support-forum/ and provide WP Dashboard and FTP access to your site and our support team will help you.
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