stmcan

stmcan supports this item

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992 comments found.

Some theme version info hare in conflict in Dashboard I need to upgrade the theme at the 2.5 version but info’s about version number are in conflict in the dashboard.

In the page RT Theme 15 > Themes update I get - in the left column “Version 2.5.3” installed - In the right columns “Your theme is up to date” Version 2.5.4 – April 29, 2016 In the Aspect > Theme I get - 2.5.2 version installed on the splash screen

What kind of version i have installed and ho have a clean upgrade for wordpress 4.6?

Hi

You can create a thread on our forum with a support request if you still see more then one version number after following the update instructions as explained in our forum. The latest version is 2.5.4 and how to install and update it to that version is explained here http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/

If done correctly you should only see one version number. If you do see more then that after doing so then contact us through the forum and provide wp-admin logins and ftp logins in a private reply as a second reply in your own thread about this issue.

Thank you.

Best regards,
Theme support

Updated theme to 2.5.4 with your guide. Now it is all OK The problem i think was 2 theme versions (old and new) in the theme directory. Also updated wp to 4.6 Thanks for support F.

Hi

I am glad the issue has been resolved. Thank you for the feedback as that is always highly appreciated.

Please feel free to ask if you have any further questions in a new thread in our forum http://support-rt.com.

Best regards,
Theme support

Hi! Is it possible to add into page porftolio items, I mean to instert into a page with own content ?

Hi

I am sorry but you can’t insert portfolio items by shortcode into a page. If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

I purchased this theme for Joomla and my client is now coming back saying that he needs to migrate to Version 3.0. Is there an updated version of the theme that I can move to for Joomla?

Hi

The Joomla version was not developed by us but by another developer who had a sublicense and who abandoned his theme version. We have no update for you on this.

Best regards,
Theme support

Is there anything you can do? A discount on the Wordpress Version?

Hi

I am sorry but cant do anything for you. The joomla version is not ours. We dont sell the theme. Themeforest does and they do not offer any discount because of another theme you bought that has been abandonned.

It is beyond our control.

Best regards,
Theme support

Is it possible to start with the demo layout? http://www.mediaclever.se/

Hi

You can import the demo layout that comes with the theme and which is part of the download package.You can use the wordpress tools importer to import the demo content.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Btw you link added to a website is not rttheme 15. I have no clue how that is related to the question about the demo content. I am sorry but i can not answer on that part and need more information on that to understand it.

Best regards,
Theme support

Ciao RT! I’ve alredy purchased one of your theme! perfect! just pre-sale question for this one, is it possible to change only in mobile version the menu? ...think i’ll buy it anyway!! grazie

Hi

You can change it using a plugin like https://wordpress.org/plugins/responsive-menu/ and replace the select menu with this one

But may i suggest to take a a look at rt19 it also has the vertical menu layout, more abilities and another mobile menu system.

Best regards,
Theme support

I bought the theme and I want to ask you how i can change the backgraund photo in the header ? the size ?

Hi

You can set the background image in the theme general settings. The height can not be changes. It will be 100% in width.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

Hi.

I don’t find the option to show below the title of the two entries in the home, the description / excerpt and in the documentation also does not appear.

How i could show this below the title in the home?.

And also, how I could use a homepage to configure the SEO fields and maitain the initial 4 blocks and the module of entries and testimonial. I don’t see any page to configure the homepage’s SEO.

That’s all, thanks.

Hi

You can use Yoast Seo or All in one seo to configure seo for the none static homepage in those plugin settings title settings for the homepage.

I have no idea what you mean by “I don’t find the option to show below the title of the two entries in the home, the description / excerpt and in the documentation also does not appear.”

Please open a forum account on our forum with your purchase key and post your question(s) abou that in there accompanied with a url to the problem page and some more information on the issue.

http://support-rt.com

Thank you for doing so.

Best regards, Neo Theme support

Thanks, I will expose my doubts in the forum.

Hi, How to make whole theme with content in it bigger for example by 10% ? Like page zoom by 10%. Thank you!

question 2 is this theme compatible with your other themes? (portfolio items and categories)

Hi

Thank you for posting in our forum. We answered in there.

Best regards,
Theme support

Hello, i bought the theme and i can’t understand some things. How can i change the dimensions.it is very small.? how i put the columns below the slider,? i want the column at the center to be longer than the other two.? how I put logo? thanks in advance

Hi

We replied to you in our forum in this thread bout the same question asked http://support-rt.com/forums/topic/changes-on-rttheme15/

Best regards, Theme support

sos . i bought the theme and i can’t understand some things. How can i change the dimensions.it is very small.? how i put the columns below the slider,? i want the column at the center to be longer than the other two.? how I put logo? thanks in advance

Hi

We replied to you in our forum in this thread bout the same question asked http://support-rt.com/forums/topic/changes-on-rttheme15/

Best regards,
Theme support

at this version of rttheme15 ,http://staywithushomes.com/ the dimension are different.i want to make the dimensions different .how can i do that?

Hi

We replied to you in our forum in this thread bout the same question asked http://support-rt.com/forums/topic/changes-on-rttheme15/

Best regards,
Theme support

Jimhahn2

Jimhahn2 Purchased

I’ve purchased the theme and tried to sign up for support. Have not received any emails with the password for the support account. What is the next step.

Hi, We have replied your email.

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