stmcan

stmcan supports this item

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Some theme version info hare in conflict in Dashboard I need to upgrade the theme at the 2.5 version but info’s about version number are in conflict in the dashboard.

In the page RT Theme 15 > Themes update I get - in the left column “Version 2.5.3” installed - In the right columns “Your theme is up to date” Version 2.5.4 – April 29, 2016 In the Aspect > Theme I get - 2.5.2 version installed on the splash screen

What kind of version i have installed and ho have a clean upgrade for wordpress 4.6?

Hi

You can create a thread on our forum with a support request if you still see more then one version number after following the update instructions as explained in our forum. The latest version is 2.5.4 and how to install and update it to that version is explained here http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/

If done correctly you should only see one version number. If you do see more then that after doing so then contact us through the forum and provide wp-admin logins and ftp logins in a private reply as a second reply in your own thread about this issue.

Thank you.

Best regards,
Theme support

Updated theme to 2.5.4 with your guide. Now it is all OK The problem i think was 2 theme versions (old and new) in the theme directory. Also updated wp to 4.6 Thanks for support F.

Hi

I am glad the issue has been resolved. Thank you for the feedback as that is always highly appreciated.

Please feel free to ask if you have any further questions in a new thread in our forum http://support-rt.com.

Best regards,
Theme support

Hi! Is it possible to add into page porftolio items, I mean to instert into a page with own content ?

Hi

I am sorry but you can’t insert portfolio items by shortcode into a page. If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

I purchased this theme for Joomla and my client is now coming back saying that he needs to migrate to Version 3.0. Is there an updated version of the theme that I can move to for Joomla?

Hi

The Joomla version was not developed by us but by another developer who had a sublicense and who abandoned his theme version. We have no update for you on this.

Best regards,
Theme support

Is there anything you can do? A discount on the Wordpress Version?

Hi

I am sorry but cant do anything for you. The joomla version is not ours. We dont sell the theme. Themeforest does and they do not offer any discount because of another theme you bought that has been abandonned.

It is beyond our control.

Best regards,
Theme support

Is it possible to start with the demo layout? http://www.mediaclever.se/

Hi

You can import the demo layout that comes with the theme and which is part of the download package.You can use the wordpress tools importer to import the demo content.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Btw you link added to a website is not rttheme 15. I have no clue how that is related to the question about the demo content. I am sorry but i can not answer on that part and need more information on that to understand it.

Best regards,
Theme support

Ciao RT! I’ve alredy purchased one of your theme! perfect! just pre-sale question for this one, is it possible to change only in mobile version the menu? ...think i’ll buy it anyway!! grazie

Hi

You can change it using a plugin like https://wordpress.org/plugins/responsive-menu/ and replace the select menu with this one

But may i suggest to take a a look at rt19 it also has the vertical menu layout, more abilities and another mobile menu system.

Best regards,
Theme support

I bought the theme and I want to ask you how i can change the backgraund photo in the header ? the size ?

Hi

You can set the background image in the theme general settings. The height can not be changes. It will be 100% in width.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

galerna

galerna Purchased

Hi.

I don’t find the option to show below the title of the two entries in the home, the description / excerpt and in the documentation also does not appear.

How i could show this below the title in the home?.

And also, how I could use a homepage to configure the SEO fields and maitain the initial 4 blocks and the module of entries and testimonial. I don’t see any page to configure the homepage’s SEO.

That’s all, thanks.

Hi

You can use Yoast Seo or All in one seo to configure seo for the none static homepage in those plugin settings title settings for the homepage.

I have no idea what you mean by “I don’t find the option to show below the title of the two entries in the home, the description / excerpt and in the documentation also does not appear.”

Please open a forum account on our forum with your purchase key and post your question(s) abou that in there accompanied with a url to the problem page and some more information on the issue.

http://support-rt.com

Thank you for doing so.

Best regards, Neo Theme support

galerna

galerna Purchased

Thanks, I will expose my doubts in the forum.

Hi, How to make whole theme with content in it bigger for example by 10% ? Like page zoom by 10%. Thank you!

question 2 is this theme compatible with your other themes? (portfolio items and categories)

Hi

Thank you for posting in our forum. We answered in there.

Best regards,
Theme support

Hello, i bought the theme and i can’t understand some things. How can i change the dimensions.it is very small.? how i put the columns below the slider,? i want the column at the center to be longer than the other two.? how I put logo? thanks in advance

Hi

We replied to you in our forum in this thread bout the same question asked http://support-rt.com/forums/topic/changes-on-rttheme15/

Best regards, Theme support

sos . i bought the theme and i can’t understand some things. How can i change the dimensions.it is very small.? how i put the columns below the slider,? i want the column at the center to be longer than the other two.? how I put logo? thanks in advance

Hi

We replied to you in our forum in this thread bout the same question asked http://support-rt.com/forums/topic/changes-on-rttheme15/

Best regards,
Theme support

at this version of rttheme15 ,http://staywithushomes.com/ the dimension are different.i want to make the dimensions different .how can i do that?

Hi

We replied to you in our forum in this thread bout the same question asked http://support-rt.com/forums/topic/changes-on-rttheme15/

Best regards,
Theme support

I’ve purchased the theme and tried to sign up for support. Have not received any emails with the password for the support account. What is the next step.

Hi, We have replied your email.

Hello , i am trying to upload a photo for the logo in theme options but i can’t.why??

Hello , i am trying to upload a photo for the logo in theme options but i can’t.why??

Hello,

It works fine on our end. If you’d like us to check it for you please contact us through our profile page and provide us your website URL + login details. https://themeforest.net/user/stmcan#contact

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Best Regards

Hi,

Is it possible to limit the amount of characters in the short description field shwo in te product_loop?

Regards,

Jim Isles

Hi Jim,

You can change the line below of the product_loop.php (line:69)

<?php echo (do_shortcode($short_desc));?>            

with this

<?php echo substr(do_shortcode($short_desc),0,100)."..."; ?>        

It will limit for 100 characters, increase or decrease as you wish.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Best Regards

Hi,

That’s perfect thanks. Been searching around for ages trying to work that out.

Jim

Hi,

I’ve noticed that the page titels are H2 headings, and the pages have therefore no H1 headings, which is very bad for SEO.

A workaround is to place a H1 heading on top of the text, but it would be better is the page ttle is H1. How could I adjust this? Or can you fix it by change it in the next update?

Regards, Myra

Hello Myra,

I wouldn’t worry about it! Here is an official answer from Google https://www.youtube.com/watch?v=iR5itZlq8sk Another one http://neilpatel.com/blog/17-seo-myths-that-you-should-never-follow/ (see 16.)

But, you can still edit your page.php, post.php files and change H2’s with H1.

Best Regards, Tolga

Hi, because the homepage of your theme is not an official ‘page’ wich you can edit, how can you make specific SEO changes to this page such as discription etc?

Hi,

You are right, it is a bug! The theme will be updated in 24 hours.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Best Regards

Hi, I just wanted to let you know that the theme has been updated! Please download the latest version 2.5.5 from your account / downloads page.

Hi, how can I make a full width page?

Hi,

Unfortunately, the theme has no full-width option due to its design! If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Is this Theme still continue to be supported for years to come?

Hi

Yes as far as i know it will be supported and there is no reason why we should stop supporting it…

Best regards,
Theme support

NickvR

NickvR Purchased

Hello, I am using the RT Theme 15 for a long time now and I am still satisfied with it. But somehow I seem to have lost the slider on my homepage. Normally when I open the website there you would see the menu on the left and next to it (to the right) would be the slider with a movie in it. Then beneath it there would be 4 redirections to other pages. Those 4 redirections are still there (Stansen/Foliedruk/Stansvormen/technische specificaties). This has always worked properly, but now it doesnt. When I open the website, I only see those 4 redirections. Now I have added the movie in another box on the homepage, so u will see it underneath the directions. But it has to be on top. Can you help me there?

Thanks in advance,

Nick

Hi Nick,

The slider images can not found, the URL is empty as far as I can see from the source code. There might be a PHP error but first, make sure them they are set correctly within the widget. If you want us to take a look, please provide a WP login and FTP if possible via the contact form on this page https://themeforest.net/user/stmcan

Best Regards, Tolga

NickvR

NickvR Purchased

Hi Tolga,

Thanks for your reply. I have sent you the WP & FTP login. Hope you can fix the slider/movie.

Looking forward to hear from you.

Thanks,

Nick

Thank you, I’ve replied your email with the solution.

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