first of all , I do not want to sell the products on my website so , is it possible to eliminate somethings for me on the theme.For instance, The money, the logo of shopping car(basket), discount page. ?
could you please answer me as soon as possible?
I’m sorry for the very late answer, we’ve missed this one to reply. The answer is yes without shopping cart functionality – if you still interested.
Can you advise how to check, which version we have and when the latest version was released. Also if it now includes Instagram logo ?
- You can check the installed version via Appearance -> Themes. Click on the theme name.
- You can check the theme changelog on the theme detail page https://themeforest.net/item/rttheme-15-premium-wordpress-theme/781397#item-description__updates
- Unfortunately, the instagram icon is not available
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Hi. Acquiring this themes with a friend, I have installed version 1.2 on the site www.radiodelsurviedma.com.ar now I need to update it but we no longer have the mail box at that time. I think the purchase was made by the user head, if you could verify please and see if we can download the update. The problem is that we can not access themefores with that user because we do not remember the password and the mail does not exist anymore. How can you do? thank you very much !!
Yes, you need to update, the current version of the theme is v22.214.171.124
You need to contact with Envato support about the account / download / payment issues https://help.market.envato.com/hc/en-us/requests/new
Please feel free to ask if you have any further questions.
Hi may I know all the extension / plugin shown in the demo page is included in this template package? Do I still need to buy any extension, such as Product, woocommerce or anything to support the template? I just want a package like a demo page.
There is no additional plugin used for the demo. All features are coming with the theme as default. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Thank you so much for your reply !!
Hey,theme looks really nice. Though, at first glance I noticed some glitches when clicking on the “our portfolio”, “company blog” and “our products” menu items. It opens the submenu at first and then the whole page flickers. “Theme features” works fine, though. Have you guys noticed that, is it mendable or is it something locally going south at my pc? Regards.
When you use a custom link like this https://cl.ly/3o2Q0S3s470z/Image%202018-07-26%20at%2012.45.12%20AM.png it will just open the sub-menu which is the recommended way to use a parent menu link with the theme.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
I am going to buy this theme, just want to make sure if it support Yoast SEO? If no, can I set Meta keywords, Meta description for each page (including product page) easily with your system?
And can I add a short text description column for each category page? This does good for SEO. And can I set product display number each page? Now only display 6 products each page which I think it’s too less.
Yes, it supports Yoast and you can use the category descriptions. Yes, you can also change the number of product per page.
Thanks for the work!
When to wait for the update theme?
Hi, The theme works fine with WordPress 5.0, you can update.
Can I update to Wordpress 5?
Hello, i bought the theme for a friend and i work on it… can you please tell me how i create a slider?
Sorry, i found it in documentation, is ok, thanks
Hi, Glad to hear that! If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Hello, after an update to wordpress 5.1 and RT Theme version 126.96.36.199 the display of the product categories does not work anymore. Why is that? What’s wrong? Could you please help me?
No matter which product category I click, I get a 404 error. Everything went smoothly before the update.
Hi, It sounds like you are having a permalink issue. You can reset permalink rules by just re-saving the settings. ( WP-Admin / Settings / Permalinks )
Hello, thank you for the message. Unfortunately it did not help. I can not select a product category as a menu item in Menu Manager. Maybe that’s the problem ?! Thank you.
Hi, Did you try the “Plain” option of “Permalink” settings? Then, click to the view link under a product post https://cl.ly/d1e1a39aac48/Image%202019-03-04%20at%202.48.29%20PM.png If it works, the issue is related to the permalink settings or the htacess file. Please provide us with a WordPress login by opening a support request on our support forum at http://support-rt.com if you would like us to check it for you.
I was able to see a single article – but no product loop. I guess I have to buy the theme again – can not find it in my portfolio. Only then may I enter the support forum …
We have answered your ticket on the support forum https://support-rt.com/forums/topic/products-loop-not-working-404/
amazing theme!!! Please do not kill this one and update it as soon as possible.
Hi, I’m glad you like it. Yes, we are planning a big update for the theme!
Hello I’m trying to reach you I first bought the HTML version made some tweaks and I bought the Wordpress Version and need to apply some sort of the same tweaks if it’s doable and not broke anything I need you thinking on the matter. Where I can reach you. I try by your website and contact form, support website too and never get a replied so… I ask for a working contact
We couldn’t locate your ticket on our support website at http://support-rt.com Would you please open a new ticket? Thank you.
Done ! Can you please reply I ask 2 things and it’s very important I have a reply fast I’m in the urgency – if you can’t tell me so I move on – the most important things is to me to take a decision from what you said to me. I can’t wait ! I tried too many time to reach you and failed. ticket is open on your support website at http://support-rt.com (williamwild)
Hi we have a website built with this theme, after updating wordpress stopped working, I can access the dashboard however the visible site is missing. Any idea why: www.redece.org
please ignore the comment, problem sorted!
Glad to hear you have managed to solve it. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
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