stmcan

stmcan supports this item

Supported

1211 comments found.

Hi Support,

How to run a “shortcode” in Banner Box ? Thank you

Hi

The banner box does not support shortcodes as it will break the design and working of it. It is not supported on purpose. You can try a codebox or a textbox in a column.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

What is the code to add the phone number to the header next to the social media. I have a dark background, so i need white text… Went on forum to look, but not easy to search. Thanks

Hi,

I am sorry, but it is not available by the developers design. I will bring this thread to the developers attention and if he decides to implement the suggestion you will see in one of the next updates.

However if you see no further information on this here or in a future update release overview of what has been added. adjusted or fixed, then he has decided against.

You can checkout our demo there is no such option .http://rttheme17.demo-rt.com/

Are you sure you are using rt17?

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

Hi,

Some of templates are outdated, can you please let me know how to resolve this issue. I thought the new release of RT17, it should fix the issue, but it didn’t. please advise.

archive-product.php, content-product.php version 2.4.0 is out of date. The core version is 2.6.1, content-product_cat.php version 2.4.0 is out of date. The core version is 2.6.1, woocommerce/emails/customer-processing-order.php version 1.6.4 is out of date. The core version is 2.5.0

Hello,

You are right! We have missed to update the version numbers of the templates but rest of their codes are up to date and compatible with WooCommere 2.6.1 You can ignore the message of WooCommerce or manually change the versions numbers. We’ll correct them with another update soon. Sorry for the inconvenience.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

How I update to new version ( 25 June 16) ?

I have “Version 2.9.2” and I want update to “Version 2.9.6 – June 25, 2016”

You can download the most recent version of the theme from your ThemeForest Account / Downloads page and refer this tutorials http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/ to learn how to update the theme.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hello,

I am Interested in buying this theme do you have inbuilt catalog mode enabled in it ?

Thanks

Hello,

We have built-in product catalog http://rttheme17.demo-rt.com/our-products/ and also support WooCommerce http://rttheme17.demo-rt.com/shop/ Those are different parts of the theme.

Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards

Can we haw ‘Read More’ or ‘View Product’ button with quick product enquiry form on product page ?

Hi

To have read more we would have to provide some code to be added to the products loop listing php file as we dont have this ability out of the box.

Best regards, Theme support

After installing the theme, The setup assistent doesn’t work. None of the links in the setup assistent work when clicking on it. Could you please help me?

Hi,

It is probably a plugin conflict, try again once disabled the plugins. For further help you’re welcome to start a thread on our support forum at http://support-rt.com

I de-activated the plugins. Still the import option doesn’t work.

Hi,

What is the error you get?

Can you register on our forum and start a thread in the rttheme 17 section of our forum on this?

In the in our forum by you created thread add a second private reply with the wp-admin logins and url to your website.

Thank you.

http://support-rt.com

Best regards, Neo Theme support

Hi,

Been using the theme for a few years now, and recently came across an issue with your theme and the WPML Plugin…

This was sent to me by WPML support staff as we tried to trouble shoot some translation issues.

If you switch to other themes, the correct post ID is shown, but with your theme, it remains the same. (this is the case with the most recent update of June 2016 for this theme)

=====================

The issue with your theme seems to be that the post_ID is always the same for all the page translations.

You can check this by adding the following code just before the code for the subtitle in page_content.php

<?php echo the_ID(); ?>

Hi

We answered the question in our forum and provided the fix.

Best regards, Neo Theme support

Looking to purchase. When viewed on a mobile if the menu on a site has a lot of items in it then you have a long long menu to view which can get quite annoying. Is there a way to fix this ie for mobiles you can use a different menu?

Example site:

http://tinahelyfarm.ie/

Cheers

Hi

You can maybe use the Ubermenu plugin if you want a different menu layout and mobile menu. But i must admit i have not tested this with rt17.

Or another plugin that replaces the mobile menu only.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

Or maybe this? https://wordpress.org/plugins/responsive-menu/

There is also a way to hide menu items on mobile so the mobile menu is smaller.

Ok i got a problem with the tamplate, its this javascript Code:

//100% background jQuery(window).load(function() { jQuery(”#background”).fullBg(); }); Its the scripts.js file in the Template js folder No Background Image appears more because – .fullBg(); is not a function says the Error console, i can not make an Backgroundimage from the RT_Options more it wont apply, so i got a new serius problem with the whole site, because i run the Ubermenu and it wont load any more for Mobile devices. Ok i comment out this code above and now the whole site and menu works angain on mobile devices. So maybe its only a Error for me, but maybe its something here for an update.

Hi

Can you please create a user account on our forum with your purchase key and post your question(s) / issue(s) in there?

http://support-rt.com/

We need a link to the website and wp-admin logins in order to see the issue.

You can add these details in our forum by adding a second (private) reply.

To reply in private mode checkout this image. It will explain howto do so.

http://i.imgur.com/wkcmO2H.jpg

Thank you.

Best regards, Theme support

The issue was caused by a plugin !

pblasio

pblasio Purchased

Hi – we have a client running your theme and we’re not seeing retina support – am I missing something? does these theme support retina devices and if so, how do we get the theme to recognize retina versions of imagery/graphics. Thanks.

Hello,

Is it possible to use these images in 2x bigger. Can you provide me a sample URL so we may find a solution for them. You can use our support forum at http://support-rt.com

Best Regards,
RT-Themes

pblasio

pblasio Purchased

go2systech.com

Hi

You can use 2 x bigger sized images in the revolution slider and use 2 x bigger images on the thumb images in your homepage.

You can upload a 2 x bigger image for the logo and then adjust the logo by css.

.logo-background img { max-width: 100%; height: auto; }

.logo-background { max-width: 232px; max-height: 100px; }

You have opened a forum thread. If you need any further assistance on this can you please reply in the forum thread with urls and or wp-admin logins in case we need to login? Thank you

Best regards,
Theme support

can we use this theme with our ms sql server database. If yes how ?

Hi

if wordpress runs on your server then the theme should also run on it. We dont call sql directly. Please ask your hoster or microsoft ‘guru’ how this works and how to set it up. I cant advice you on this.

Best regards,
Theme support

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