Hi…I recently moved a website using RT17…but all featured images on products disappeared…any ideas how to fix? thanks!
Please check the image paths and the template builder modules because category id’s might be changed while the import/export process.
Please feel free to ask if you have any further questions. Thank you for interesting in my themes.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Hi will the theme make the woocommerce shop show in RTL on RTL Wordpress ?
Theme supports rtl but we didn’t test it for woocommerce plugin. I don’t think that you’ll have major problems with it.
The theme support dynamic menu sidebar?
I mean if I go to specific page can the sidebar menu display the pages under this page ?
You can create a new widget area by using the Sidebar Creator inside the theme options for the page and place it a menu by using the WordPress’s custom menu widget.
Is it possible to produce variety of nice looking and colorful pages such as U-Design and some other multipurpose themes ? or RT-17 is limited to the look and feel in the demo (the light blue) I like RT-17 because it fully support RTL for my Arabic language website.
Yes it is possible. Please visit the demo site http://rttheme17.demo-rt.com/ and check the sample page under the home link.
I have a problem with the “template builder” when I want to record, it does not work …
Hi, Please read this tutorial to solve the issue http://support-rt.com/discussion/6607/solved-template-builder-saving-problem
When I move the website to new domain host,all RT-THEME 17 Featured Images disapper, how can I solve this problem? thanks
Please check the image paths. Also this tutorial may helps http://support-rt.com/discussion/2379/tutorial-how-to-move-your-demo-test-wordpress-site-to-another-domain
is there any update for wp 3.7.1? there are many problem with old version wp. we’re waiting your updates for rt theme 17.
tolga eger turkce destek vermeyeceksen soyle de bilelim. bazen ingilizce aciklanamayan seyler oluyor zorluk cikiyor. ve wp 3.7.1 icin guncelleme bekliyoruz. temanin cok eksigi mevcut. wpml ile de cok iyi anlastigi soylenemez. neyse yazacak cok seyim var ama turkce destek sifir.
Theme is compatible with WordPress 3.7 and 3.7.1 There won’t be any update for the those versions, theme is stable!
Merhaba, Maalesef destek personelim Turkce bilmedigi icin, Turkce destek veremiyoruz. Ben normalde destek vermiyorum, bunun icin bir ekibim var onlar da sadece http://support-rt.com uzerinden hizmet veriyorlar. WPML ile ilgili, WPML ekibi tarafindan yapilan test sonucu sadece onemsiz bir duzeltme haricinde hicbir sorun bulunamadi. Eger baska sorunlar yasiyorsaniz, lutfen destek sitesini kullanarak bildirimde bulunun, en kisa zamanda size geri donus yapilacaktir.
do you have mo. files for chinese?
Hi, We have only these languages http://support-rt.com/discussion/4439/share-your-translations-with-other-users that provided by our users. There is no Chinese, yet.
I have one problem on my website http://www.cet.lt/google-reklama/reklama-google-adwords/ on the Right sidebar.
I use Contact form shortcode, but when I click “Send” it goes to page # and shows the 404 error. I have this problem only with sidebar, moreover on contact page there is the same form and it’s working just fine.
Please update your /js/script.js with this one http://pastebin.com/2RT6ser3 this fix addresses the issue on tabs which also your issue.
Please note this fix will be included to the next version of the theme.
Hi, Please ignore my previous answer!
You added jQuery UI your page by adding manual code or by a plugin. I am not sure which but the code is not compatible with the theme’s tabs. Do not use theme’s tab & products or remove that code because tabs of jQuery tools and jQquery UI are can’t work at the same time.
For further helps you’re welcome to start a thread on our support forum at http://support-rt.com
I have bigger problem, if someone fill contact form, i didint get emails !
Something wrong …
Could you please try to reset your blog password and make sure you receiving the emails. If not, you need to contact with your hosting provider. Please share us the test result by opening a support request on our support forum at http://support-rt.com
Does this template support the WPML plugin?
Can we use this template to build a multilingual Wordpress site?
Yes, WPML supported and you can use separate templates with the page’s all translations.
I have a problem.
In Add New Product the button Add Media in Free Tabs dont work
How fix this?!
This buttons -> http://22.214.171.124/~gramp385/wp-content/uploads/2013/11/Captura-de-Tela-2013-11-26-às-10.43.23.jpg
It works ok at my end. Please make sure that you are using latest version of the theme and WordPress. It also might be a plugin conflict.
qtranslate plugin is the cause of conflict
Is it possible fix this??
I’m not familiar with the plugin. Due to its specific needs you should look theme that support the plugin like WPML. You can use WPML plugin to run multi-language website with RT-17.
I have recently updated my RT17 them and am having a bit of trouble inserting any image or embedding a youtube video in any of my pages.. it shows that there is an image when i refresh the page and it disappears again as soon as the page is refreshed, that’s in any home page or even normal page, also can you please advice me on which pages should i use seopressor in to optimize my website as you know i have to create a home page template for any page that i create, and if i use seopressor in both of them will that affect my ranking or google will pinaltylize me for that, and what if i use all in one seo at the same time?? your help will be much appreciated,
Could you please provide us your website url by opening a support request on our support forum at http://support-rt.com
Looking at buying a license.
Your Youtube embed video is not however responsive.
Can this be implemented http://avexdesigns.com/responsive-youtube-embed/
Thanks for the heads up, it is going to be included with the next update.
Hi stmcan, i just wana know if i were to purchase this theme, will i be able to edit the layout ?
I wana use it for real estate purposes…
do you only reply to people that purchased your themes?
I’m really sorry about the delay! Yes you’ll able to edit the layout by using the template builder. You can take a look at this video tutorial to have an idea about the template builder https://www.youtube.com/watch?v=hUx328cWF64&feature=c4-overview&list=UUUgp3_72vj9w3M-8Luxxyjw
rt-17 is really good, i have already built my first website, and i hope to set an another one, hope i can have rt-18 real soon. i really have to say about the support of them, it is really splendid, more than what they should give, especially neo, he is really a nice guy! hope work with them again!
I’m glad to hear that you’re happy with your purchase and support service. Thank you so much choosing our themes.
as im a noob and new to all these yet need to build up a website, so really want to make sure before i purchase this nice theme…
Usage of the theme is easy enough for a noob. We have step by step documentations, screencast movies to follow and a support forum to help you whenever you need us.
appreciate the reply…
Will it be good for real estate ?
and will your rt – 18 be out real soon?
Yes, we’re working very hard on RT-18 to release it as soon as possible. So stay tuned Thanks.
Hello, this template is fantastic, I’m glad I haved buy this
I have a little problem in admin product view, in column of “meta description” , “title” etc. print id in all columns.
Title > 111ThisTitle Description meta > 111This description
Title > 112ThisTitle Description meta > 111This description
how can I fix it?
I didn’t understand what do you mean, exactly. Could you please give us more details by opening a support request on our support forum at http://support-rt.com
Ok thank you
Hi stmcan, I have created a screenshot for my problem here: http://www.gd83.altervista.org/2.jpg
Unfortunately, It needs custom coding. You may want to hire a developer for that.
I have resolved the problem, I deleted the line 243 in rt-framework -> functions -> custom_post.php
Hello, Glad to hear you have managed to solve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com
I haven’t purchased this theme yet. This theme seems to cover all of what I am looking for except for one important thing. It doesn’t seem to have social media share buttons with each product listing. Can that be added through your next update or a plug-in? Would make all the difference for me! Thanks!!
Also, is there a limit to how many products can be listed?
- You can use a plugin to add a social share button set with a shortcode into the products page.
- No there is no limit.
I seem to have issues with wordpress 3.8 and the slider, and menu drop down. Just FYI incase you are looking to update to RT 18
According my tests there is no issue with WordPress 3.8. Could you please share your website url so i can analyze the issue. Please contact us by opening a support request on our support forum at http://support-rt.com
I apologize, I think I may have an out of date theme, but I am afraid I will loose hours and hours of hard work. I am new at doing theme updates and don’t know how to go back to the old one incase I need to “revert” to the old theme. Thanks for any help!
oh and let me know if you see where the drop down is not there, and sometimes the highlight is stuck on blog when I am in another category, and my slider is no longer in home page where it says in the home theme and code box that the slider is active and has content. It worked prior to the 3.8 update
AHH ok. Ok. Don’t hate me for posting three times I can’t seem to figure out how to edit. SO I updated to your latest theme 2.6… and I have wordpress 3.8.. I also had installed jQuery updater installed before my whole site became different… could that be why slider and such is not working?
Yes, one of the plugins loads a different (newer) version of jQuery to your page and that version is not compatible with some of theme js codes. To be compatible with themes and other plugins, plugin developers must use the jQuery that comes with WordPress. Please disable your plugins one by one until to find the incompatible plugin.
Jquery updater was the culprit THANK YOU SO MUCH YOU ARE MY LIFE SAVER !!!!!!!!
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