Hi there. Odd problem. I’ve just migrated the site from it’s staging host to the public platform. Everything looks perfect except…the Portfolio pages throw a 404 error.
Everything is set exactly as per the staging site. The Portfolio settings in the theme options look ok (same as the staging site). A new “test” portfolio entry also throws a 404 error. I’ve created the portfolio pages and they look ok but clicking the link either on the backened editor or via the website itself does the same thing: 404 Page Not Found.
Once I’m on the 404 page, I can do a search for the various projects and they appear as a line of links with the short intro. But click on any of them and…404!
Live website: http://avdigitech.com.au (portfolio links about halfway down on the right (Our Latest Projects).
Staging site: https://avdigitech.redsquirreldesigns.com.au (this works fine)
You can try to reset your permalink settings by simply re-saving the Settings / Permalink screen.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
That’s fixed it. How odd considering that when I migrated the site over, I saved Permalinks TWICE as per the recommendation of all-in-one-migration.
Oh well, it’s fixed! Thank you!!!
I cant update the theme, cause i don’t have backup and need to translate all again.
Hello, so far your theme is the best!, i’ve just move to another host, and migrate my site, there was some problems (not related to your theme) with the migrate process, causing my site to mess.
Slow it’s start to fix, but got anoter problem, i forget (sorry) how to edit those cubes (grid), as you see on the attachment, the photo is not loading, in which tool i can edit those?
Hi, It seems those images returns 404 not found. Could you please move this question to our support forum at https://support-rt.com and provide us more details including your live URL? Thank you.
It seems that after upgraded to 2.0.2, there is an issue with Breadcrumb & Title Position. The Breadcrumb go to new line with number list!
Please see 3 screenshots here.
I hope you can fix immediately and assist me.
Hi Author, my support license has expired. Since this is a small issue after upgraded to latest version, I hope you can help me our here. Appreciated!
Hi, Sure, please create a new ticket via our support forum at https://support-rt.com
Our support has expired and paying 70% of the purchase price for 6 months is not a wise decision. So we are asking the community if they have any expedience with the Heading Bar for SEO purposes.
The Heading bar element is a H3 tag and it seems there is no way to change it to other tags “P” or “h1”,”h2”.Wrapping it in the other tags create it within a H3 tag which has no SEO value.
Question is how to make the Heading Bar nutural and let the designer decide which header tag to use.
You can follow this topic https://support-rt.com/forums/topic/heading-bar-shows-as-h3-not-a-header-1-in-the-template-builder/#post-98816 You can still login and read with your purchase key.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com Thank you.
I use RT-THEME 18 Version 126.96.36.199 in my website. I need to add “Google Map API Key” in my Website. Actually, I add it, but not working. I guess your support website have a problem. Please explain how to fix my problem on my website.
related web page:
The current version of the theme is v 2.0.2. You are using a very old version. Please follow https://themeforest.net/comments/22225762
i know that i use the the old version, i already have explained that becouse i doesn’t change version. meanwhile unfortunately i forget your entry password and although I want to reset, it doesn’t work
Hi, Please check your spam/junk folder when you reset the password, the reset mail could be in there. Or, you can contact us via the contact form on our profile page https://themeforest.net/user/stmcan
Hello, how could i hide widgets and home_contents of just a page of a site? I tried using additional CSS with no success. This is the link: https://www.ristorantetrovatore.com/prenota-il-cenone-di-capodanno-2020-al-trovatore/?_thumbnail_id=6228.
please let me know if possible
Hi, Please create a new ticket on our support forum at http://support-rt.com to get support for the theme. Thank you.
Hello, unfortunately i can’t find the code to get suppport. There is a way to check if i have one?
Hello, You need to purchase the theme first. Then you can find the code under your Themeforest account / Downloads section.
Merhaba temanız 2.0.2 güncellendi fakat 2.0 versiyonunuzdan şimdi olan zamana kadar favicon eklediğimiz alan kayboldu, favicon ekleyemiyoruz. RT Theme 18 > Genel > Favicon Ekle bölümü yok..
If you would like to receive support, please post your questions on our forum at http://support-rt.com
You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.
I installed the theme without problems but unfortunately when I go into the theme settings you don’t see the content of the settings (even if I click on the individual items on the right menu), the gray page with the title remains but without being able to see the settings block, you see the heder the footer and the wordpress or other update messages but the settings block is missing.
ps: WordPress 5.1.1 with 5.5.38 (i cannot update php)
Hi, We recommend PHP 7+ but you can replace /plugins/rt18-extensions/rt18-extensions.php with this one https://cl.ly/95f6e06e1779/download/rt18-extensions.php to make it work older PHP versions.
Thank you now it works!
how to translate theme options in your latest update?
seems that rt18-extensions plugin doesn’t have any .po language file.
before that, i used to create a language folder in rt-framework/admin and create my own po file. but that doesn’t work any more
We’ve merged all text domains into one text domain “rt_theme”. All the front end texts has been marked for easy translation. We had to do that in order to follow WordPress coding standards.
Custom posts and tools such as Template Builder and theme options have been moved to a separate plugin called “RT-Theme 18 Extensions Plugin”. You can install the plugin via the “Appearance / Install Plugins” page upon updating the theme.
Please follow these steps to update your copy;
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually.
2- Install & Activate the new RT-Theme 18 Extensions plugin via Appearance / Install Plugins. This step is very important, you need this plugin to use Template Builder and theme options, etc.
2- Update the bundled plugins via Appearance / Install Plugins.
Please feel free to ask if you have any further questions.
Hi, I tried to update but I have this messages:
Destination folder already exists. /home/melprok1/public_html/wp-content/themes/rttheme18/
Theme installation failed.
Well guys, I believe there’s something wrong with this new 2.0 update.
1) While the extensions plugin can be installed – it can not be activated.
2) All I get in front end is:
Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘rt_archive_templates’ not found or invalid function name in /.../public_html/.../wp-includes/class-wp-hook.php on line 286
Have to revert back…
Or is there a special way that we need to follow to successfully update?
Hi, Please follow these steps in order to update your copy;
That’s what I did, uploaded theme through FTP, then installed plugin as instructed and couldn’t activate it at all + frontend wasn’t working at all.
Anyway, I see you got new version up now, will try again tomorrow.
By the way, could you explain why all the core functionality of the theme was moved to separate plugin? Like, theme is unusable without it, isn’t it?
Just to let you know, 2.0.1 got successfully updated. Thanks.
Thank you for your feedback! I’m glad to hear that the issue has been resolved.
We had to move it to a separate plugin to increase the data portability of the theme custom posts and other data.
When I open the menu on mobile, all menu items including sub-menu items are being listed which leads to cover entire screen. I want to be listed menu items only, and to be listed sub-menu items when I click any menu item. How can do it? Cause I checked other websites, their menu lists only main items, when you click any main menu item, then sub-menu items are being listed.
Can you please move this question to our support forum at https://support-rt.com and provide us your website URL? Thank you.
Merhaba, bir müşterimizin (RT-Theme 18) v188.8.131.52 kurulu ve sürekli aşağıda ki hatalar görünüyor;
/home/perssusi/public_html/wp-content/themes/rt-theme18/header-design1.php dosyasının 59 satırında E_ERROR tipinde bir hata oluştu. Hata iletisi: Uncaught Error: Class ‘RT_Menu_Class_Walker’ not found in /home/perssusi/public_html/wp-content/themes/rt-theme18/header-design1.php:59
#0 /home/perssusi/public_html/wp-includes/template.php(724): require()
#1 /home/perssusi/public_html/wp-includes/template.php(671): load_template(’/home/rt-theme18e…’, false)
#2 /home/perssusi/public_html/wp-includes/general-template.php(168): locate_template(Array, true, false)
#3 /home/perssusi/public_html/wp-content/themes/rt-theme18/header.php(123): get_template_part(‘header’, ‘design1’)
#4 /home/perssusi/public_html/wp-includes/template.php(722): require_once(’/home/rt-theme18e…’)
#5 /home/perssusi/public_html/wp-includes/template.php(671): load_template(’/home/rt-theme18e…’, true)
#6 /home/perssusi/public_html/wp-includes/general-template.php(41): locate_template(Array, true)
#7 /home/perssusi/public_html/wp-content/themes/rt-theme18/404.php(12): get_header()
güncelleme ile bu sorun düzelir mi?
It seems there is a missing theme files. Please update the theme with a fresh copy to fix it.
Simple question …
Where can I find the 404 page template?
Hi, You can use a plugin to have a custom 404 page. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
I have the latest update installed – v 184.108.40.206
but your theme (RT-Theme 18) contains outdated copies of some WooCommerce template files.
Thank you in advance for your support.
Hi, You can just ignore the notice, the theme works fine with the latest WooCommerce. There is going to be a new update in 15 days.
Thank you very much
Hi, I don’t the texts I saved in text box module from the template builder.
It is not possible to modify the texts also.
Thank you in advance for your help,
Can you please move this to our support forum at http://support-rt.com and check this thread first https://support-rt.com/forums/topic/template-builder-not-working-3/
Thank you for your reply.
I can’t contact support because the account email is no longer accessible. I have the purchase license but I can’t renew the password because I no longer have access to this mailbox. How to do this?
Thank you a lot,
Hi Aude, We can change the email for you, please contact us via the form on https://themeforest.net/user/stmcan page
Thank you for your message. I sent you an email yesterday however I didn’t receive information from you. It is important to contact support.
Thank you in advance,
Hi Aude, We’ve just replied your email.
Hi, in this theme have Essential Grid, WPBakery, Visual Composer?
Hi, No, only Revolution Slider and Layer Slider plugins has been included to the theme.
Biz sitemize sizin bu mevcut temanızı kurmak istiyoruz. Daha önce kurulumu yapan çocuk sanırım warez yapmış. Bu sorunu nasıl aşabiliriz. Siteye de bir şey olsun istemiyoruz. büyük emek var. firstname.lastname@example.org a geri dönüş yaparsanız sevinirim.
How do I link an icon to a page etc.?
You can use the icon shortcode with html link like this https://cl.ly/87e8f309828f/Image%202019-04-30%20at%203.39.11%20AM.png
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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