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I use Envato elements so I assume you can’t offer support but thought you should know that your theme is having compatibility issues with Redux since their update yesterday “Warning: Cannot assign an empty string to a string offset in /home4/waldjs0agqco/public_html/wp-includes/class.wp-scripts.php on line 492”
Thank you for reporting with us the issue, our team will take a look and resolve the issue soon
After update the page is showing like this : https://liveita.com/
It looks like the support time of your license is already expired. Can you please renew the support time, then send us the WP admin so that we can take a look and help you fix the issue?
Hi, I am experiencing problems with the WordPress standards, as the theme is hiding the items I need in WordPress, tell me how I can fix this
Thank you for using our theme. Could you please tell me more details of your problem so that I can easy to understand?
Unfortunately, if the issue is caused by your plugin, then we can’t provide support to resolve it. I’m sorry for the inconvenience
Thank you for your reply. If the plugin owner said that, can you tell him to help insert the code to the function.php file to enable the webhook? I think he can help to do this easily, and if there is any issue with your site, he can help to resolve it then
Hello, I installed the theme with the demo content on my website https://crackedgaming.com/ and i want the homepage same as this website https://www.dexerto.com/ (they are also using rubik theme). Can you please let me know which sections they are using on the homepage so i will use same sections from the theme layout.
Thank you for using our theme.
I’ve checked and seen that this website https://www.dexerto.com/ is not using our theme. Could you please check carefully again?
I checked it again and here is the source code view-source:https://www.dexerto.com/. You can see the theme name from there. and I want the same feature which is on https://www.dexerto.com/. How can I do them? Kindly help me to achieve my goal.
Thank you for your question. But I think that you should try to ask that website owner for more information. If you want us to make the theme like that for you. It will cost a lot money.
what is the list of modified files in last update to page builder issue ?
Thank you for your question, unfortunately we don’t provide the list of modified files. But if you want you can use a compare software to check between 2 versions
Hello, after updating the theme, I found that “Scroll top button” and “Stick Sidebar” lost their functions. What went wrong?
Thank you for using our theme. I saw that your support time has been expired, can you please renew it then send us the WP admin? Our support team will take a look at the issue and help to resolve it soon
In addition, in the font section, the message “Your Google fonts have expired. In order to update them, you must register with Redux to enable updates. Register to enable font updates.”
Please just click to the “Register …” link to update the font
I have just bought & installed demo 5, but the result of the imported demo isn’t what I expected. Two points:
Point A: The Images didn’t came a long, and the video’s? (See: https://prnt.sc/w0o1uv and https://prnt.sc/w0o295)
Point B: The Google Page Speed insight (which was before 100 for mobile and pc, dropped till 52 and 80. (See: https://prnt.sc/w0o18q)
Regarding point A is this supposed be like this?
Regarding point B, what is causing the website so dramatically slower?
Thanks in advance!
Lead programmer of Adam Technology.
Point C: This smal section comes down together when I scroll down: https://prnt.sc/w0qqrh how to stop it?
Point D: I finally managed to find the reason of the error of the video (in point A), it was due to API Key, I have filled this in, now it works partly.
As seen in: https://prnt.sc/w0v25q
The video’s on the right side if I click them it works and plays good!
But without selecting a video (loading the page) shows a gray container haha.
And how to add and remove video’s from this?
The documentation (can be my fauly) but to my opinion is not complete, there was nothing about API nor how to add video in this section. Or is there any content about that? Thanks!
Point E: Is it also possible to enable everyone making an account and writing post (news article) which will be a concept, untill one of the admins approve? Such that everyone in the world can write news articles (posts) and with the permissions of the admins these articles will be published.
And is it possible to get a anouncement when someone post a concept article?
Addition to point E: A close example of what I want is Like the functionality in Wikipedia, that everyone can post a News, and we (admins) need to approve it in order to publish it.
Oh btw the website is live watchable at https://muslimnieuws.nl such that you can see the bugs live, (in shaa Allah).
I solved Point E, thanks to God. By allowing registration with default contributor rank, also I have added Ultimate Member for captcha registration and Login. If you have any feedback I would be happy to hear.:
Addition point F: How is this template made? Do I need to download Elementor to edit the page structure? The thing I want is to two buttons right in the corner, one Donation button, and one.
Hey I saw that you have answered Point A and Point B through email, thanks for the quick response!
Unfortunately point B isn’t solved, even with the plugin you did recommended. I have also one of the best caching possible (Server-Side, NGINX php-fpm). It is even lowered more after installing plugin Ultimate Member & AAM it got reduced to 25 and 46 (Daramatically, this is not because you, your theme is 52 and 80, but these two plugins do even the half of that.) Any adviceeee? Because for the HomePage, these two plugins should not have influence I dont know why it takes time…
Is there any way where I can look in the code to make some things faster (same question as point F, how did you make this template, in what page builder? WP Bakery?)
Such that I am still looking forward for an answer to the points:
B (if B is not possible just say, appreciated) & C & D & F.
Thank you for your questions
For Point B: I wonder that have you run the “Regenerate Thumbnail” and check the speed again? Which tool you are using for testing speed? I recommended to use GTMetrix Tool to have the exact result
Point C: I’ve checked your site and didn’t see the issue, can you please disable all 3rd plugins, clear completely cache and check carefully again?
Point D: Can you also check this after doing disable all 3rd plugins, clear completely cache?
For Point E: The theme doesn’t support this feature, however, if you have found a great plugin to use, that would be great
Point F: The theme doesn’t support Elementor plugin at this moment, it has its own pagebuilder, you should install all plugins that come with the theme first, and when you create a page, please select the “page builder” template to access the pagebuilder panel
Point B: I did use Google Page Speed Insights, and I have indeed pressed on the button to run the plugin, but it didn’t change anything unfortunatelly.
Point F: Where is the pagebuilder panel located, any screenshot? That would help me a lot.
I found the solution of C, I need to remove this class https://prnt.sc/w3mwcj called ‘stick’ how can I remove this? When I remove it in f12 (element inspection) it works good.
Two more things:
Point G: Adding video’s through this functionality doesn’t work https://prnt.sc/w47vdz , since it uses a HTTP connection while my website is in HTTPS.
Poing H: Where can I edit the playlist URL which is loaded in the Homepage of the website?
For point B:
As we know that some people from the programming community say that Google PageSpeed Insights is not as accurate when it comes to analyzing and assessing website performance. So can you please try to use GTMerix or another tool for testing the performance?
Point C: Can you please disable all 3rd plugins, and send us the WP admin so that we can make a test? If you want to remove the sticky sidebar, it’s easy to disable it via Theme Option panel -> Page Settings
Point F: Can you please take a look at this video for your reference?
Point G: Could you please send us the WP admin + SFTP so that we can help to check and fix this soon?
Point H: It’s in the pagebuilder panel, please go to Edit Page link and find the Youtube Playlist module, then you can replace the playlist link by yours
I have commented this online without username and password. And I have also send these questions through email with username and password.
Regarding the previous questions:
B Partly done, I installed the plugin called “Asset op cleanup” since I noticed with the website Gmetrix that Ultimate Member plugin is uselessy loaded in the homepage (I dont use it on the homepage). So it is a bit faster, but still very slow. I think I have now disabled all 3rd party plugins through asset cleanup: https://gtmetrix.com/reports/muslimnieuws.nl/8Ro7tMDE/ but it is still not that fast haha. I have added some detailed information and gmetrix results in the bottom of this comment.
C Done, indeed you were right. It was Smush Lazyload functionality..
D Greybox fixed, but the only thing remaining is changing the playlist URL in order to change the videos on the homepage shown.. I saw the video (which is now offline) but I don’t have that fancy options to change, so I have sent you the login data with a temporary admin account in order to log in and fix that please.
F Now I have seen your video about the editor panel of the website I feel assured, but I don’t this panel in my wordpress unfortunately as mentioned here in point D ^.
G Done, indeed you were right. It was Smush Lazyload functionality..
H Not done, like mentioned in D.
More (new) questions:
I: I would like to add is a small box here telling people that they can be an author for free and submit articles haha: https://prnt.sc/wft9yy with a button in it redirecting to register page. Is that possible? So yes, how do I do that?
J: When I put this article in WhatsApp I don’t get any image on the left: https://muslimnieuws.nl/1920 but this one works: https://muslimnieuws.nl/1757/ I don’t know why one article thumbnail shows in WhatsApp and other one doesn’t.
K: I want to change the font of the articles (so the text inside the article) to: Helvetiva 13.5 but in Theme Options > General Typography, I don’t see this option it has a dropdownlist with limited font sizes. How to do that? (I want like NOS.nl they have Helvetiva 13.5)
L: I want to Hide the author everywhere, since it isn’t relevant to the website. I managed to hide the author information it inside the article (through theme options > Single Page > disabled author box) but I want it to remove from everywhere so for example also here: https://prnt.sc/wftqyt how to do that?
M: Is it obligatory to use the classic editor? Because the new version of WordPress making articles I like more and have experience with, it looks also more beautiful. If I would disable classic editor and use the new one of WordPress is that possible without breaking something and still having same full functionality?
N: The article thumbnail isn’t the featured image of the article, but insteas in news.google.com it uses the video, any idea why? It uses the video thumbnail lol. (https://news.google.com/publications/CAAqBwgKMKTfoAswvOm4Aw?hl=nl&gl=NL&ceid=NL%3Anl)
O: And Finally. Do you have any idea how to get in Google News through Google. Since I have managed to get in it through news.google.com (see https://news.google.com/publications/CAAqBwgKMKTfoAswvOm4Aw?hl=nl&gl=NL&ceid=NL%3Anl) but through Google itself I am not listed yet , any idea?
Thanks in advance!
Thanks in advance ahaha
Hello, I still got no answer
I’m sorry for the late reply due the the big holiday, our team will reply your ticket within next 24 hours. I’m sorry for the inconvenience
Thank you for your waiting. Here is our answers
B. Can you please install this plugin then run it?
I think it will help a lot
D. Could you please show me the problem more clearly by a short video?
F. As explained, the theme doesn’t support Elementor plugin. Can’t you use the pagebuilder that support by the theme? Is there any problem with it? If so, please send us the WP admin, we can help to check.
I. The theme doesn’t support this. But if you want we can offer a customize service to do that
J. You can install this plugin to resolve this issue
K. You can try to change the text font In Theme Options -> Typography Settings, the theme doesn’t allow to change the font size of elements, but if you want, we can offer you our customize service to change any element you want, you just need to tell us exactly which one by some screenshot
L. This can be done by CSS code, you can send us the WP admin then we can help
M. It’s not obligatory, but you should use it because the theme doesn’t support for Gutenberg editor. I think you can try to disable this plugin to use and if there is any problem, you can change back
N. Point J will resolve this, I think. But this will need to wait because of the cache from Google
O. Unfortunately, we don’t have experience in this matter. I’m sorry for this.
Hello I had send the login information through email so you can see the points which are unclear yourself livetime haha. If you need anything please tell me. (I had sent it on the same date as I sent it here).
Could you please resend the email again since seem like I have not received it
Our support email is email@example.com
I tried again to send, is it now received haha?
“Your license key for Meta Box is invalid. Please update your license key or get a new one to enable automatic updates.”
We are getting this issue because of which we are unable to edit the layout of homepage.
Thank you for using our theme. We have purchased the Metabox License Key and it’s allow all users who’s using our theme to use them. So you can ignore the message because it will not cause you any problem.
I see the support time of your license is already expired, can you please renew it then our team can help to check and fix the issue soon?
Good afternoon the version of this theme supports php 7.3 i bought the license but i didn’t see it to upgrade thanks
Thank you for using our theme. Can you please tell me is there any issue with PHP 7.3 that you are using so that we can help?
I want to install this theme on my site? Can you check my site? https://ilanekle.net
Thank you for your interest in our theme. We can offer you our installation service to install the theme to your website if you want
Google webmaster is throwing a warning of itemtype=”http://data-vocabulary.org/Breadcrumb” is depricated. Can you please guide us how to update it to Schema.org/breadcrumbList
Thank you for using our theme, could you please send us the WP admin so that we can help?
Can you please guide me how to fix it. I couldnt find below function to customize it. I hope, this issue will be address in latest version.
Is this theme still on sale for 30$ ?
Unfortunately, the promotion has just over. There is no promotion campaign for this theme at this moment
Oh what a shame, I was just about to buy it yesterday, will there be soon another promotion ?
After a promotion, the market disable the promotion of the item 30 days. After this period, we will consider for another promotion campaign
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