90 comments found.
Hi, we’ve installed a demo for our magazine site, but the burger menu doesn’t display anything. How can I get in touch with you to help us? Thank you for your help. NB: We still have the 6-month support period.
Hi
Thank you for using our theme, Could you please email us your purchase code and the WP admin so that we can help?
Thank you
What to do if Ajax does not work on pages, and menu items are not displayed in offcanvas
Dear sir , i wanted to buy this them , and i need some custom job in it, can you provied it as a paid job, as i woul need some changes , please let me know
Hi
Thank you for your interest in our theme
Yes, we are happy to offer you our custom service, you can send us the description file then we will offer you the price soon
Please send it to our email bkninja.team@gmail.com
Looking forward to seeing your email
Thank you
Kindly please check your email , i have sent multipal mails
Hello. Your theme looks really good, but before we make a decision, can you tell us if your theme supports PHP 8?
Hi
Thank you for your interest in our theme. Yes the theme support PHP 8, you can feel free to use the theme with this PHP version
Thanks
Hi,
Would you please tell me how to remove Plus sign from social area and put 3 main social icons with names to be visible completely all those 3 ? Also, how to move from slider(carusel grid) author name on home page ?
Could you please send us the WP admin? We will help you to remove it soon
I’m sorry for the late reply due to the Weekend
Thank you
Thank you,
I’ve send email.
Thank you
I have a licence of Envato elements, so I downloaded your theme from there, and I am unable to get YouTube set up as it says cannot fetch URL. How I can get help and support from you on the same?
Hi
Thank you for using our theme. The license of Envato Element doesn’t have our support service. So could you please purchase a license from Themeforest Marketplace then we can help?
Thank you
I have been trying to figure out what to do since the time you replied, I am paying a big amount to Envato elements every year, and I downloaded the theme from there, which means I have not downloaded it for free. If you have placed your theme on that platform then it should come with all the features you show, but there are so many issues, like integrating YouTube is a big issue.
Moreover, my developer told me that now if you pay them and buy this theme then they will give you a separate version, and we need to make everything from scratch, and he is going to charge me double the amount to make changes.
I am really frustrated as the everyday new problem comes. Can you please help me as what I am interested in is the solution to this issue?
Hi
As I have explained. We just provide support for the user who purchased a license from Envato Themeforest Marketplace.
A download from Envato Element, we just got about $0.001 and we can’t provide support by this pricing
Thank you
Can I remove top related post?
Hi
Thank you for using our theme. Yes, you can remove it via THeme Options -> Single Page Settings
Thanks
For remove/disable top related post—> Single Heading Related Posts Entries input: number—> 0 or ? (how much is filled)
For remove/disable top related post—> Single Heading Related Posts Entries input: number—> 0 or ? (how much is filled) ???
Hi
To disable this section, in the post setting, you should setup the single heading related post to be from theme option, then in theme option, you can disable this section.
Or if you want, we can disable it by CSS code, you can add this code to Appearance -> Customize -> Additional CSS field
.rubik-heading-related-posts {display: none !important;}
Thanks
Oke, Thanks
My meta’s date is not showing on mobile, Why?? Can you help me??
Hi
Because we see it’s not necessary to show meta date in mobile, so we disable it for design purpose. If you want, we can help to show it for you. You can send us the WP admin account then we can help soon
Thanks
I want to do it myself, Can you help me?? Thanks
It’s ok, but could you send us the link? Then we can send you a correct CSS code?
what links?
URL to the article that the date has been disabled in mobile. We will base on that to send you the correct CSS code
Please open the file resonsive.css in css folder, then the line 2084, and delete this snippet code
.meta .post-date {
display: none !important;
}
Thanks
I’ve deleted it, but it doesn’t work yet.. Why?? Can You Help me??
Can you please clear the browser cache and check? I see it’s working here
Oke,,Thanks,,
Image on the box slider is not proportional on mobile,,Can it be fixed??
Can you please send me a screenshot of the problem?
Hi
Thank you for the image, the size of slider image has been fixed and cropped to the properly size so that they can work with any of image sizes. This is not an issue. Do you mean you want to show the original size? If so, I don’t recommend this way because the original image size will be heavy and it will cause slow your website a lot
I don’t want to be cropped, Can you help me?
Hi
The image from mobile is using the same image of Desktop, all of images are showing on Homepage must be cropped for the design purpose to fit the design, imagine if you use the different image sizes, then they will break the layout of home page. If you don’t crop the image. Crop image also helps to reduce the image size then help the website run faster. Because of that, there is no option that help to show the original image. This is the way that all WordPress themes do.
Hope that you understand for the situation.
Thanks
It just a thumbnail, not the original image, it should work
Yes, it’s a thumbnail, and a thumbnail image was cropped from the original image. Is there any problem in this case?
In my opinion it shouldn’t need to be cropped, Thanks..
I think that you have not understand my explanation above, so let me explain again.
If we don’t crop the image, then the original image should be applied. And the reason why we can’t use the original image I have posted above. So we should use a thumbnail size for each case, there are some different thumbnail size for the theme and we used them base on a particular case so that it will be the best choice for a place.
And at the current version of the theme, we don’t have an option that allow to show the original image instead of the thumbnail size.
Base on the design of the theme, we have used the properly thumbnail size to fit the layout and they are already the best one that we used.
Hope that my explanation was clear for you
Thank you
Yes, I am understand, but image on mobile not proportional,,Thanks
Can you please explain more about the issue? What is the proportional that you meant?
the thumbnail is cropped and the thumbnail extends to the top
Can you please clarify more by an image screenshot to make your idea more clear?
The thumbnail image was cropped on mobile view,,, here my screenshot : https://bisnisdaninvest.com/box-slider.jpg
Thanks..
Hi
I have an explanation in my image here: https://tinyurl.com/yc6pser6
And moreover, the theme doesn’t support an option to change this. If you would like to have a change, then we must touch the core of the theme, it’s not just a pure CSS code can be done, so it’s quite complex and may also break the layout
Thanks
Oke,,Thanks…
Thank you for your understand, if you have any question, please feel free to contact us at anytime, we are happy to help
Hi.Does this theme support Arabic? When this https://www.dmbrom.com/ site is suitable
Hi
Thank you for your interest in our theme, unfortunately, the theme doesn’t support for RTL website. But if you want, we can offer you our custom service
Thank you
How edit speed of fullwidth Slider.
Hi
Thank you for using our theme, could you please send us the purchase code for verification?
Thanks
Pre-Sale Question: Love the theme! I really want to be able to sell product on the site, I just want to confirm that it works well with Woocommerce?
Hi
Thank you for your question. The theme at this moment doesn’t optimize for Woocommerce, but this plugin is built to use for every websites, so you can use all its features in the default style of this plugin
Thanks
Hi, after updating my theme, my side bar widgets disappeared, they are showing in the (Appearance/widget ) in admin dashboard, but when i check the website, they don’t appear. How can i fix this?
Hi
The new version of WordPress are using the new standard widget page, but you can get back the classic widget style by install this plugin
https://wordpress.org/plugins/classic-widgets/Thanks
Sir i need a custom work on this Theme where should i contact
Hi
Thank you for your message. You can send us your requirements to our email bkninja.team@gmail.com, we will check and answer you soon
Thank you
Sir i have sent mail on this address but i didnt get reply yet.
Hi
Could you tell me what is your email so that I can check?
Thanks
Sir i have send u the doc file of all tasks in email can u plz reply.
Hi
Thank you, we have already seen it. We will reply you soon
Hello,
I purchased the Rubik theme (for WordPress) through Envato. Installed, configured and customized to my liking. However, the pages are taking a long time to load. Almost 1 minute to load any page on my site. My hosting is at Hostgator, and apparently meets all the required requirements. What could be happening? Is there anything I can do to improve performance?
Here is the address of my website: https://www.autonewstv.com.br
Thank you very much in advance.
Paulo Cruz.
Hi
Could you please send us the purchase code for verification?
Thanks
Would this license?
LICENSE CERTIFICATE: Envato Elements Item
This license certificate documents a license to use the item listed below on a non-exclusive, commercial, worldwide and revokable basis, for one Single Use for this Registered Project.
Item Title: Rubik Item URL: https://elements.envato.com/rubik-4N6JE5A Item ID: 4N6JE5A Author Username: bkninja Licensee: Paulo Henrique Cruz Registered Project Name: AutoNews License Date: October 6th, 2021 Item License Code: D89LFXQWP5
The license you hold for this item is only valid if you complete your End Product while your subscription is active. Then the license continues for the life of the End Product (even if your subscription ends).
For any queries related to this document or license please contact Envato Support via https://help.elements.envato.com/hc/en-us/requests/new
Envato Elements Pty Ltd (ABN 87 613 824 258) PO Box 16122, Collins St West, VIC 8007, Australia ==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
Hi
The license from envato element doesn’t have our support service, so you should purchase 1 license from Themeforest to have it.
For the speed of the website, I think you should try to install the regenerate thumbnail plugin, then run it and try again
Thanks
Hi, How do i disable developer mode. I accidentally activated developer mode and i want to change this. my website is acting funny the fonts have changed.
Hi
Thank you for using our theme, can you please send us some screenshot of the problem so that we can help to check?
Website builder on our website is not loading. I am unable to make changes on the home page / inner pages. My website has all latest themes and plugins and latest WP. Hope to hear from you soon! I’ve sent a private support message as well here on Themeforest.
Could you please send us the WP admin so that we can take a look?
Thank you
Okay. I’ve sent wp-admin login information via a private message here on Themeforest. Let me know when you get it and able to solve this error. Thanks!
Builder is not loading after updating the website with the latest WP. Please help. I can’t update anything on the home page.
Hi
Could you please purchase a license here then send us the WP admin so that we can help to check and resolve your issue?
Hello, I’ve been using your theme for a while now, I’m very satisfied with it. But I’d like to know if you were going to update it anytime soon?
Hi
Thank you for your question. If you have any problem with the theme, or any suggestion to improve the theme, please share with us then we will update to the theme soon
Thanks
Is this theme still on sale for 30$ ?
Hi
Unfortunately, the promotion has just over. There is no promotion campaign for this theme at this moment
Thank you
Oh what a shame, I was just about to buy it yesterday, will there be soon another promotion ?
Hi
After a promotion, the market disable the promotion of the item 30 days. After this period, we will consider for another promotion campaign
Thanks
Google webmaster is throwing a warning of itemtype=”http://data-vocabulary.org/Breadcrumb” is depricated. Can you please guide us how to update it to Schema.org/breadcrumbList
Hi
Thank you for using our theme, could you please send us the WP admin so that we can help?
Thanks
Hello BKninja,
Can you please guide me how to fix it. I couldnt find below function to customize it. I hope, this issue will be address in latest version.
rubik_breadcrumbs()
Hi
We will update the theme to address this issue soon
I’m sorry for my late reply due to the Weekend
I want to install this theme on my site? Can you check my site? https://ilanekle.net
Hi
Thank you for your interest in our theme. We can offer you our installation service to install the theme to your website if you want
Thanks
