I posted a support ticket and got a response within 5 minutes. Really great service
51 Reviews
I've given this product only one star for several reasons. Firstly, the theme of the product is extremely outdated. In a world where technology and information change rapidly, a product that doesn't keep up with the current trends is no longer relevant.
Secondly, the tutorials included are also outdated. Learning isn't easy when the materials provided aren't relevant or up-to-date. This was a huge disappointment for me, as I expected modern, up-to-date educational resources.
The most disappointing aspect, however, was the lack of a live chat option for assistance. Instead of this essential feature, the only way to communicate with the team was through an impersonal and slow ticketing system. In an era where real-time support is the norm, this was a notable and frustrating omission.
I sincerely regret spending 70 USD on this product. I now realize it would have been better to purchase from a more serious and customer-aware provider. I hope my feedback leads to necessary improvements. At this moment, I cannot recommend this product to others.
Author response
Thank you for feedback, pls check your ticket. if you don't like it, pls create a ticket refund i will approve for you. Thank you
awesome customer support!
Support is great. They quickly responded to my enquiry and made the changes i requested.
great efficiency for solving speed error on the website.
Thanks a lot, have a nice day.
fantastic support. Got an issue addressed and fixed in super quickly on Sunday. Thank you team,
The Theme is easy to set up even we don't have code knowledge. Customer support replies fast and can help to solve setting problems quickly. NICE JOB.
Very very good ! PERFECT :)
Great theme, great customer support!
great customer support and kind. very helpful.
Excellent theme and great customer support, has surpassed all expectations! Would definitely recommend
Excellent support. Timely. Efficient.
Seems a bit limited for certain use cases and incorrectly labeled/named components; some of the css styling is not very intuitive such as having a primary and secondary color, there is css for color-primary but color-secondary does not exist?
Author response
Hi,
if you need to help. pls create a ticket at here: https://velatheme.ticksy.com/
If you are not happy with our theme. pls create a ticket refund. we will approve for you
Thanks
by spinr 2 years ago
Fast response from customer service.
Helpful and have a soloution to issues I have had.
Great Support.
amazing support