This is the best looking theme I've ever seen. I especially love how the blocks look and how it handles videos, you can play them with one click or tap and it can act like the featured image. It's a very fast theme and it's a pleasure to use, I love it. Thank you!
Documentation really needs some work. In the documentation you show steps to follow so that you can build your website to resemble a specific demo. However, the specific settings your asking them to find isn't present in the customise tabs.
You are the only user to have this problem so I would suggest this is not a theme issue but a user or installation issue. If you would like to contact me or leave a comment in the comments section I will be happy to help you find the problem. Perhaps you should have used the support that is included with your purchase to solve the issue before leaving a poor rating?