88 comments found.
Is there a way to prevent a individual page featured image from showing on the front end? I still want it as it shows on Google search results. I’ve tried CSS but it removes other post featured images on that page. Thanks.
Also, mobile/cell phone shows two headers. Everything is up to date
Hello,
Thank you for contacting us!
If you mean the featured image for the single post page, you can easily disable it under Theme options> Blog & Single > Single page – https://prnt.sc/JkFgqgyxyLGz
As for the mobile header, to investigate your issue additional information is required. Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Whats going on with ThemeREX Utilities 3.1.9 not updating?
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Please provide your website details in your ticket at https://support.themerex.net/ticket/78296 Our Tech Support team will assist you with the issue.
Thank you!
Hi is there a results page/template included on this theme for keeping a record of race results?
Hello,
Thank you for your interest in our theme!
Feel free to use the Table sortcode TRX_TABLE for keeping a record of race results – http://runcrew.ancorathemes.com/typography/
Regards.
Hello, updated theme and now two mobile/cell header and navigation appear
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi Does it works with any membership plugins?
Hello,
Thank you for your interest in our theme!
We cannot guarantee full theme compatibility with any membership plugin since it is a third-party software, and we have not tested it with the template. However, you may try using any plugin with the theme. In case some additional stylesheets are needed for its full theme compliance, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hi, Thank you for the information. Does it support WooCommerce and latest WordPress version also specially Elementor? All three of the things are not mentioned here.
Hello,
The theme has been recently updated and it fully supports the latest version of WordPress and WooCommerce.
This theme is built with WPBakery. Unfortunately, this design is not available with Elementor Page Builder. Please feel free to contact our Customization Studio on theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
You may also consider these WP templates with Elementor support:
1- https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844 Fitness skin – https://fitness.kicker.axiomthemes.com/
2- https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687 Fitness skin – https://fitness.qwery.ancorathemes.com/
3- https://themeforest.net/item/corredo-bike-race-sports-events-wordpress-theme/23270232?s_rank=4
4- https://themeforest.net/item/redy-marathon-sports-wordpress-theme/22024867?s_rank=5
Regards.
Is this V 1.3.6 compatible with WP 5.8.1 Your Info Doesn’t say it IS? And PHP 7.3 also
Hello,
Thank you for contacting us!
The new theme version is compatible with PHP 7.3 and WP 5.8.1.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi,
We have, a few times, unsuccessfully tried to upgrade our website to a more recent version of PHP but the site shows a few broken features when we do so because of the RunCrew theme which does not seem to be compatible with the latest PHP.
Can you please help?
Thanks
Hello,
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Team will check it and provide futher assistance.
Regards.
Where to get WPBakery licences
Hello,
Thank you for choosing our theme!
Please note that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get.
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://runcrew.ancorathemes.com/doc/#theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I can’t edit the countdown. When edit the date countdown disappear. Check the pic. https://ibb.co/Y38PM4D
Hello,
Thank you for choosing our theme!
Let our Tech Support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ We will assist you with the issue as soon as possible.
Thank you!
Hi – is it possible to use this theme to create a virtual event, where users submit their own time and distance?
If yes, could users also submit multiple times for the same event if it was a long (1 month) challenge covering a longer distance, like 100 miles?
thanks
Hello,
Thank you for your interest in our theme!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
I’ve been using this theme for awhile and started having all kinds of code issues pop up. I tried installing the latest theme update and I keep getting the error “something went wrong – the link you are following has expired”. ???
Hello,
Issue is caused by server settings.
There are two ways to solve this problem:
1) Contact your web hosting service provider to increase your upload_max_filesize to 32M.
2) Upload the extracted theme package via an FTP client to wp-content/themes directory.
Best regardsso, I got the theme reinstalled, but having massive problems everywhere. I had to reimport the site and nothing, like nothing is working. 1st, WP bakery isn’t activated so no functionality there. And not paying for it since honestly this should be part of the theme as you advertise it. The rev slider is trying to call up an old slider, even after I renamed a new slide with the same name. Probably going to have to rebuild the site from scratch. SO FRUSTRATING.
Hello,
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team look into the issue.
This doesn’t require support renewal.
Thank you in advance.Hi,
How do I set up the email collector? I can’t seem to find the setting as supposed to changing the confirmation email etc?
Thanks
Hello,
Please submit a ticket at https://themerex.net/support/ – our Support team look assist you with that.
Thank you in advance.hello, no update from october 2019 ?
Hello,
Theme is compatible with latest WP.
If you have any issues or need plugins update before new updated is released – our Support team is ready to assist you.
Just submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team will be happy to help.
This doesn’t require support renewal.
Thank you in advance.
Best regardsHi there – great theme. A couple of pre-purchase enquiries. Is is possible to add attachments to forum profiles – namely show images of marathons that have been run etc. Does the forum allow private messaging and send email alerts to members? You say you offer results functionality? I can’t see this in action on live demo – can you clarify? Finally – any known issues with Memberpress or BBpress forum plugin (if you don’t offer PMs or profile attachments I will need to implement). Many thanks!
PS. I think Coaching should be changed to Training for the purposes of running training
Hello,
Thank you for your interest in our theme!
You may only change profile photo and cover photo for member: https://prnt.sc/qvmlwq
Forum allows public messages only. Yes, emails alerts to forum members are available. Also forum participants can elect to subscribe to a forum or topic. They will be notified when a new topic is created in a subscribed forum or a new reply is posted to a subscribed topic.
You may use Skills or Progressive bar shortcodes to display results for team or team member: http://runcrew.ancorathemes.com/shortcodes/
We haven’t tested theme with Memberpress plugin, so can’t guarantee compatibility.
If there is a need, we may create a test installation for you, so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/
Thank you in advance.How can we remove the .content_wrap class from header to make it a full width header
Hi, could you point me to the file that has the viewport meta tag, please? It’s not in the usual header.php. Keep having this pop up so I would like to amend, thank you. [user-scalable=”no”] is used in the <meta name=”viewport”> element or the [maximum-scale] attribute is less than 5.
I can’t access Theme Options.
Fatal error: Class 'Tribe__Events__Main' not found in /home/storage/3/33/70/floriparoadrunners/public_html/wp-content/plugins/trx_utils/shortcodes/core.shortcodes.php on line 460
And when I try to install Install Demo Data by TRX Importer, it will show the result:
<strong>undefined</strong> Error load data from the file 'http://demofiles.ancorathemes.com/runcrew/default/posts.txt'. Please, try again! Error load data from the file 'http://demofiles.ancorathemes.com/runcrew/default/theme_mods.txt'. Please, try again! Error load data from the file 'http://demofiles.ancorathemes.com/runcrew/default/theme_options.txt'. Please, try again! Error load data from the file 'http://demofiles.ancorathemes.com/runcrew/default/widgets.txt'. Please, try again! Error load data from the file 'http://demofiles.ancorathemes.com/runcrew/default/uploads.txt'. Please, try again!
Hello,
Sorry for delayed reply – we don’t work on weekends.
This error with demo data means that allow_url_fopen function is disabled on your server and it doesn’t allow to import dummy data from our server.
Please contact your hosting provider asking to enable allow_url_fopen function on your server.
As for Theme options error, please submit a ticket at https://ancorathemes.ticksy.com/ and provide us with your website details – our Support team look into the issue and fix it.
Thank you in advance.
Perfect! It’s working now.
You’re welcome 
Have a nice one!
It would be nice to have this in a HTML.
Do you have in in HTML?
Hello,
We appreciate your interest in our theme!
The theme does not include HTML files. If there is a need, our Customization studio can create the HTML version of the theme. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”.
Thank you in advance.
Hi, theme update broke site throwing out a bunch of errors. Have reverted to previous version for now and is working again.
Hello,
Please make sure that you have updated ThemeREX Utilities plugin when new theme version is uploaded.
Please follow step-by-step instruction: http://runcrew.ancorathemes.com/doc/#theme_updateIf you still have any issues after updating theme and plugins, please submit a ticket at https://ancorathemes.ticksy.com/ under “PreSales” category, providing your website details.
We’ll take a look. This doesn’t require support renewal.
Thank you.
Geeft in combinatie met WP 5.2 een fatal error. Thema 1.3.1. teruggezet toen oke.
Hello,
Please submit a ticket at https://ancorathemes.ticksy.com/ under “PreSales” category, providing your website details.
We’ll take a look. This doesn’t require support renewal.
Thank you.
