by fid2 5 days ago
documentation is very low.
customization possibility are limited: for example uppercase in the header cannot be changed, to reduce font size you need to use an extra CSS to be injected
the category pages cannot be changed from the template, and lot of other problems.
Nice if you use at it is, but if you want to customize...a nightmare.
ah, ive tried to switch to another theme...the site does not work anymore. Nice...will go for a refund
Author response
We are much concerned that you faced difficulties with theme customization. In the ticket https://support.themerex.net/ticket/87295 our support agent provided you with instructions on styles customization. You can reply back to the tech to get further assistance. You may also use the following link to submit a refund request: https://themeforest.net/refund_requests/new. The manager in charge will get back to you. Hoping for your cooperation!
Excellent customer support !
Author response
Hello Frederic,
That is amazing to read, thank you so much! Enjoy your theme and good luck with your website :)
I guess every WP theme is a kind of blank or dummy. To bring it into production quality one needs a lot of effort. Creator's support is a must. AncoraThemes provides such support and got highly professional team doing this.
Author response
Dear Alexander,
Thank you so much for the kind words! We're thrilled to know you are enjoying your time with our Support team :)
Best of luck with your website!
Cheers
I found this pretty easy to set up for what I wanted and have been very impressed with the detailed documentation for installation and their swift customer support. They have walked me through some issues I encountered and I have been so grateful for their help! I would def get another theme from them - I am not using all of the functions of this theme yet, but I intend to grow this site and implement them and trust they will guide me in the right direction.
Author response
Thanks a ton! Happy to read your review :)
SIMPLY AMAZING!!!!
We renew every year!
Author response
You are welcome!
Great theme and support! thanks!
Author response
That is amazing to read, thank you so much!
Everything works as I expect it to. And it's got great flexibilty. And the Plugins Updater makes that process "one click easy" for the included plugins. So appreciated.
Author response
Thank you very much for rating our theme. It inspires and motivates us. We will try our best to provide a top-notch service to our customers.
Top quality template - easy to install. Good documentation. Super speedy contact / answers / solutions everytime I had to contact the support
Author response
Thank you very much for your feedback. It inspires and motivates us.
Couldn't give one reason why I loved this theme so much as it is brilliant. One of the best I have worked with in 10+ years. Even when I came up against an issue, support was there to help within hours! Unfortunately, the client was difficult - first ever for me. But I'd prefer not to work with rude people anyway. In all my years of purchasing and developing Themeforest themes, this was by far the best. I hope all your themes are as good as I will be purchasing from you regularly! Thank you. Until next time <3
Author response
Thank you very much for your feedback. It inspires and motivates us. We will do our best to provide for our Customers a top-notch service.
Best regards.
Looks great! Needs a few more additional plugins
Author response
Thank you for taking the time to give us your feedback. We really appreciate this!
Tell us what you think!
We'd like to ask you a few questions to help improve ThemeForest.