46 comments found.
I’ve had a support ticket open for 4 days with absolutely no response. What a joke. Please refund my money, I’m moving on. UNBELIEVABLE!
https://templatepath.ticksy.com/ticket/3063833/Hi, sorry for late reply. You will get reply wiht in short time. Thanks.
Theme is not at all functioning, raised ticket 2 days ago and found no respone.
3061176, ticket number in case you need as a proof
Hi, you will get reply soon. Thanks.
I found the problem that your theme is not compatible with elementor, every time I use elementor there will be a delay (can not edit in real time), and it often fails when updata, is there any solution, I tried, it is not elementor problem because i updated from the old version to the new version and i also bought the elementor pro on purpose
Hi, please send us a support ticket. Our team will help you. Thanks.
Dear Sir or Madam
Does the theme support RTL languages? Does the theme have landing pages? Does the theme support WPML plugin for Multilingual content?
Yours sincerely, Omid
This theme does not support RTL but support WPML.
Hello. Thanks for your answer, Does the theme have Landing Page?
i have existing theme, is there any easy way to switch to your theme
You will need to add content according our theme.
Since Wordpress’ latest update the theme is malfunctioning. It is caused by the plugin “theme support”
The errors are the following: Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; WPAlchemy_MetaBox1 has a deprecated constructor in /wp-content/plugins/theme_support_saasweb/includes/vp_new/classes/MetaBox.php on line 38
Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; WPAlchemy_MetaBox has a deprecated constructor in /wp-content/plugins/theme_support_saasweb/includes/vafpress/includes/wpalchemy/MetaBox.php on line 38
Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; WPAlchemy_Taxonomy has a deprecated constructor in /wp-content/plugins/theme_support_saasweb/includes/vp_new/classes/taxonomy.php on line 11
What can be done? Is the theme not compatible with newer WP versions?
Hi, Please send us a support ticket. Our team will help you. Thanks.
I couldn’t send a ticket because my support expired.
Hi, Please select any html category. Thanks.
I don’t know what you are referring to, when I followed the support link on your page it took me to a website “templatepath” which prevents me for submitting a ticket due to my expired support. If there is an other way to do it please tell me. Thank you.
Hi we purchased this theme are we are needing to update woocommerce template files. this is the error:
Your theme (Saasland) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
How can we get updated theme files?
Hi, Please send us a support ticket. Our team will hlep you. Thanks.
hehe menu doesn;t work on mobile. hopefully didn’t bought yet.
Please send us a support ticket, our team will help you.
is the theme not compatible with AMP plugin or what exactly ?
Please send us a support ticket. Our team will help you.
Does it Alternative to Product Comparison Template to create comparison page between own site and competitors site?
Please check all demo pages. You will get same as the live demo.
Nobody is answering my ticket regarding my request for a refund and it’s been a MONTH since the first request for a refund.
DON’T BUY THIS TEMPLATE.
Please send details via our support center. Our team will help you.
Ad says $29 but price is $49 when adding to cart. If it’s an error please let me know and if the promotion is over then please remove the ad – it’s confusing and frustrating.
We have reset the price to $29 for you. Please purchase it.
Hi, I’m having problems with the theme. First of all I had problems getting the template data to load. Which was fixed by updating the theme but now I’m having problems changing the theme setting. I was wondering if there is anything you can do?
Hi, Please send us a support ticket. Our team will help you.
Hello
I would like to purchase this theme but before please let me know If I’m not able to update this theme on my website VDSSHINE.com then you help me for that
Hi, Please send us a support ticket if you can’t upload the demo.
Hi there!
Theme options isn’t working. I updated my wordpress to 5.5 and theme options’ menu no longer works. Any fixes?
Best Regards
- The documentation is very outdated as well. How can I change the logo in the header and how can I add text and link to the empty button in the header? There seems to be no option for the logo or the button in the menu.
Hi.support RTL?
No. But we have plan for it.
When uploading – “The link you followed has expired”
Please send us a support ticket. Our team will help you.
Sent a support ticket, they asked access to website, no reply for 48 hours. Not recommended.
Hi, Please give the ticket ID.
Requested a refund already.
Hi, This is not a vaild cause for getting a refund. We asked you to give the ticket ID.
theme demo did not install correctly, cant locate theme on support center to create a ticket.,
Hi,Mention your Support Ticket. We Will fix
We face the below issues, 1. Demo data not import correctly 2. Lot of images missing in the theme image folder. 3. 3rd part links involved in the site banner/slider(Its very basic issue)
Also, we submitted the ticket in your support. please check the ticket link. and help & support. Looking forward for your reply.
https://templatepath.ticksy.com/ticket/2404060You will get the reply.
Not a good Theme at all. Import data wont work. The Theme does not give you any customization. I cannot even change the color of the button with out going into CSS
Whats the return policy?
Please send us a support ticket with details issues. If the issue is valid and our team can’t fix it. You will get the refund.