92 comments found.
Hi,
Last update was a year ago, is this theme still actively supported?
Thanks!
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. Anyhow, the latest version of the theme should work correctly with the latest WordPress version.
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Qode Interactive
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Hi i have problem in Blog. When i set up category in posts. When refresh blog page it is always different category showing. Check video : https://www.dropbox.com/s/72a8xkku3q7f6j1/Z%C3%A1znam%20obrazovky%202023-03-16%20o%2013.31.44.mov?dl=0
Hi there,
I have noticed that you are not using the latest version of our theme and required plugins, so please update the theme and plugins by following the steps from this article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi! I had problems with the demo import. I opened a support ticket, but no one answered. Thanks!
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Yes, your colleagues replied and fixed the issue. Thank you for your support!
Support
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Hi, can you please help me with the max execution time required to run this theme and install its demos and other system requirements?
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content, by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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How to install the pre made demo pages?
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. At the moment we recommend importing via XML import.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi Guys.. urgently please your Sagen Core needs updating the layout on the blog changes drastically when you click on a single blog and even the nav is affected… please update asap… thanks!
Hello,
As we do not have enough information about what it is that you find troublesome, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi… it does not let me send a ticket… but this is to do with your core plugin so others should be experiencing same problem and it needs updating…
I have sent you an emial explaining the problem…
Hi,
The theme is working correctly on our local installation.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Hi… please have a look at the email I have sent you… there is something wrong with you blog layout and when I disable Sagen Core the layout works in the blog….
I am update to date with the 1.2 version.. however Wordpress has updated alot since you last update in April… plus we are on PHP 8.0 which has changed things too…
Hi,
Please navigate to Appearance > Install Plugins and check if you’ve also updated Sagen Core plugin to the latest version.
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
Also, compatibility with PHP8 was added in the latest update.
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HI… the updates came through for all three plugins thanks!
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Hi,
Already posted at the help center but got no response: #198082
Can you help me please 
Best Regards
B
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hi, I can’t set the menu widget (Side Area) for all internal pages. Is it possible to set it from settings without changing it page by page?
Greetings
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hey, i have this ticket opened # 188538. Can you please respond? Thank you
Hi there,
Thanks for writing in! We do see that your request is responded so if you need any further assistance with this please continue the conversation with our support team.
Thank you for your patience.
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Hello I submitted a support ticket ”#186204 – How to Disable Row on Mobile”, please respond, thank you.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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Hello I have opened a ticket #183922 to see how we can change the text on the “Make an Enquiry” and change the spelling. Please respond.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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is it possible to trial this theme?
Hello,
Unfortunately, testing environment or trial periods are not available as options. For more detailed overview of theme’s options please check the documentation in this link and if you have any additional questions feel free to ask.
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Hello I have purchased the theme and opened a ticket #183332 and still have not gotten a response. Please review and respond, thank you.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
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For how many websites I can use this theme? I need to use it for several clients so do I need to buy it again and again for each client?
Hi there,
Please note that the regular license for theme copies only allows their use for a single end product, meaning, one installation on one domain.
Do let us know if you have any additionalan questions.
Support
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Hello, whrere can be find documentation about the slider revolution dot’s setup?
Hello,
If you perhaps imported demo content and the sliders are missing, please note that they need to be imported separately. See one-click import → Bonus tips.
When it comes to Slider Revolution documentation we recommend checking this article – Where To Find The Slider Revolution Documentation.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi, We couldnt find out how to ad more dots and link den to text boxes in slider revolution. Can you please show us the way they are linked. Thanks in advance.
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hello, I am curious about the Left Menu Home. I built this out long ago (out of support) but it’s not working properly in one of the break points. I just your theme and it looks fine, is there a way of controlling the break points, or centering it properly? Thank you! https://instagrouprealty.com/
Hello,
Could you please let us know for which breakpoint vertical menu is not showing correctly so we can check and assist you? Thank you!
Support
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What’s the best way to determine the break points?
Hi,
You can also let us know on which device (smaller laptops, horizontal/vertical tablet…) and we will check.
Support
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Sure thing, it tends to be small laptop screens. Tablet and mobile are fine once the menu drops into the mobile menu. It’s the small non-mobile screens that have the issues, thank you!
Hi,
You can try adding custom css below to Appearance -> Customize -> Additional CSS to adjust spacing in vertical header to suit screen size on smaller laptops.
@media screen and (max-width: 1500px) and (min-width: 1100px) {
.qodef-vertical-menu-area {
padding: 20px 40px 20px !important;
}
.qodef-vertical-menu-area-inner .qodef-logo-wrapper {
height: 54px;
}
.qodef-vertical-menu-area .qodef-icon-widget-holder {
margin-bottom: 10px !important;
}
.qodef-vertical-area-widget-holder .qodef-social-icons-group-widget .qodef-social-icon-widget-holder {
font-size: 19px !important;
margin: 5px 20px 20px 20px !important;
}
}
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That is amazing, I really appreciate it!
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Hi, when I try to modify the name of a category or a tag on the home page, “Sorry, no posts matched your criteria” appears instead of the information of the properties, could you tell me how I can solve it?
Hi there,
Thank you for reaching us!
Please try the suggestion form this article – How To Solve The Sorry, No Posts Matched Your Criteria Error.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello,
I have problem with your template on production website, it works perfect locally. But when I’m on my production website, admin pages are getting error when i try to enter them. The slider Revolution plugin gettings errors too, I tried to reinstall plugins and nothing change.
Can you contact me via email jan@webiz.cz please?
Thanks
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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For the project Villas, Houses, Appartments & Studios for SALE & RENT in Cyprus we are looking for a template or plugin for booking holiday homes, flats and studios. It is important that you can book a property. The payment is done by the provider. Can your template realise this? Many greetings.
Hi there,
Thanks for taking an interest! Our Sagen theme does serve as a showcase for properties, and does not have any booking functionality within the theme, it does have a regular contact form where you can request a showing. You can always try to implement some booking feature with a third party plugin, however have in mind that we have not tested this with our theme nor can we guaranty theme compatibility.
Do let us know if you have any additional questions.
Support
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Is there any documentation on how to use the image map gallery I couldn’t find any I have submitted a ticket on support it’s been more 36h no response that’s frustrating.
Hi there,
We can see that your ticket has been updated with an answer, please check the ticket status and continue the conversation at our Help Center. Thank you.
Support
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I still Have issue can’t wait 24h for every replay
Hi,
Please understand that our average response time is around 24 hours and that our support agents are trying their best to answer all of our users in this timeframe. You can also check the theme’s documentation or check the knowledge base where you can find many helpful articles which cover most frequently asked questions.
Support
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