273 comments found.
Hi, I purchased the theme on 9th Feb 2023 but was unable to Install it because of the License issue; hence I had submitted a ticket through your support forum on 16th Feb 2023 (# 214834), but I haven’t received any response yet. It’s a bit disappointing experience so far. However, need you to kindly resolve the issue urgently. Thanks.
Hi there,
We have deregistered your purchase code, so you can activate it again. Also, we’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Elated Portfolio part of
Qode Interactive
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after woocommerce update, in mobile version i can’t add products to cart, can you help me
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi! The woocommerce templates appears to be outdated? This is causing the product pages not to display correctly and the fonts have become comic sans somehow. Will there be an update?
sahel/woocommerce/global/quantity-input.php versjon 4.0.0 er utdatert. Kjerneversjonen er 7.2.0
sahel/woocommerce/product-searchform.php versjon 3.3.0 er utdatert. Kjerneversjonen er 7.0.1
Hello,
We are constantly working on updating all our themes. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest and the changes will be listed in the change log.
Please check this article – What To Do If You Get The Outdated Files WooCommerce Message. This shouldn’t affect fonts in any way.
Support
Elated Portfolio part of
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what version of php is supported?
Hello,
The compatibility with PHP 8 was improved in latest theme update, please see change log.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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hi, after the installation, i receive the massage which says that CSS file is not found.
Hello,
Thank you for reaching us!
This usually means that the wrong file is being uploaded. Check to make sure that you’re uploading the correct ZIP file. Here is Envato Article where this error is explained.
To install the theme please follow instructions from this article – How To Install A Theme Via WordPress.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Hi, Does the SAHEL theme work because my website keeps getting into fatal error because of it? I’ve reached out before regarding this issue and sent an email but still waiting for a response. help please.
Hi there,
Thanks for writing in! Once we test the theme on our testing installation it works without any issues.
Anyway, we also do see that your request has been responded so please continue the conversation with our support team so they can investigate this on your end directly.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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My logo is all bunched up in the mobile view and there is nowhere to change the mobile header container space . There is no support documentation on this so I am asking here. Can you please help me.
Hello,
Thank you for reaching us!
Have you tried adding mobile logo in Sahel Options > Logo with “Logo Image – Mobile” option?
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I am loving using this theme!
I have recently changed over to the Bayuda landing page and the portfolio items are not showing up. I checked the code and all looks like it is right there, but are there any further things I need to do maybe with permalinks or something similar?
Thank you
Hi there,
Could you please provide us with your website URL so we can check this?
Thanks
Support
Elated Portfolio part of
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Hi, it is https://rosessquared.com . Thank you!
Also, really dumb question probably but how do I get my social links to appear sideways down the rhs of the page? Thank you
Hi there,
For your posts this article might help you here and when it comes to the Social Links you should on your page, when you click on Edit navigate to the bottom > Elated Content Side Area, set the right side to Yes, and choose the widget area which will be displayed.
For this we used the Content Side Right Area widget, so navigate to Appearance > Widgets and check if you have the Sahel Social icons added to that widget Area.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
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Neither of those worked sadly, and I cannot put in a support request as my support has run out and it won’t let me. For the side area, I do not have the Content Side Right Area widget appearing in my widget area. I tried putting it into side area the widget area but no luck. Re the categories I had thought of that and that is not the issue as it is set to all categories. Any help is appreciated.
Hi, please ignore the above, I’ve gone with a different theme. Thank you for your help, it really is a beautiful and elegant theme.
Hi there,
Sorry to hear this, if you change your mind feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
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Hi There! Loving the theme so far, very aesthetic. I’d just like to change the name “PROJECTS” to something else – ie. when viewing a single portfolio and you have on the left side ‘previous project’ and the right side ‘next project’ – and below the ‘related projects’ - I’d like to change the word ‘project’ and ‘projects’ to something custom.
Oh and also the slug “websitename.com/portfolio-item/portfolioname” – I’d like to change ‘portfolio-item’ to something custom as well.
Hello,
To translate/change any label inside the theme or bundled plugins please follow instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Sahel Core plugin or other bundled plugins and search for labels there.
To change slug for portfolio single posts please navigate to Sahel Options > Portfolio and here you can enter new slug (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Thank you – that worked perfectly.
Support
Elated Portfolio part of
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Hello,
After updating the theme to version 2.1, I got a critical error on my site and had to restore back to 2.0. I’m using:
WordPress version 6.0.2 Active theme: Sahel Child (version 1.0.0) PHP version 7.4.30
I have 7 lines of error code, is it possible to email them to you?
Thank you!
Hello,
Thank you for reaching us!
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Elated Portfolio part of
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Hi, it’s the same result 
I just emailed, thank you.
Hi there,
Thank you our support team will check this on your end.
Support
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When will can we expect a new update? (working with new wordpress versions and php 8.1?)
Hello,
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
The theme is compatible with PHP 8.0, however, we haven’t tested the theme with PHP 8.1 yet.
Support
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Hi, thanks for the update! it works (if you update but ALSO the core plugin. Otherwise it wont work ; ) ).
Hi there,
Yes, you always need to update the plugins that comes within the theme.
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Hello, how can i edit the content of the side area opener? I can’t find where are those pages, and where i can change the type of content.
Hi there,
You can change the content for that area under Appearance – >Widgets. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello – I just received the following message from Wordpress – Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Sahel Core.
Is there something wrong with Sahel. This is the website right now – www.ValerieJeannis.com
Hi there,
Since we cannot access your website, could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
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Hello! I have just installed the theme, plugins etc, and import all the content, but the pages doesn’t show anything, and when I go to elementor it says “Preview Could Not Be Loaded”. Hope you can help me.
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center and one of our support agents will check this and assist you further. Thank you.
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Hello, I have registered my theme, but it doesn’t appear in my Qode Help Center Profile, so I can’t submit a ticket. Why doesn’t the theme appear?
Hi there,
To submit a ticket please follow instructions from this article. If you are still having issues, contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello, I already have an account in Qode Help Center, the problem is that it doesn’t show Sahel Theme as a supported item, so I can’t submit a ticket. I have just written you an email with all the info. Hope you can help me.
Hi there,
You need to add the theme to the supported items by filling all the fields like theme name, purchase code, and profile (Elated in this case). Just follow the steps from this article. We couldn’t locate any request from this user, so please just contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
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Hi my website is displaying 2 menus in a certain size, I tried to install https://wordpress.org/plugins/enable-jquery-migrate-helper/ bit it doesn’t change anything can you help me to fix this bug ? thanks
Hello,
This usually occurs if menu is wider than space allocated for it on certain screen sizes. Please try the suggestion from this article – How To Fix Overlapping Of The Menu Items.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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It works thanks
Support
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Dear Elated Team, Unfortunately my support of this items has expired. However, I do have a very small question. I have added my own logo everywhere except for the pre-loading ‘Sahel’-title (the very first things to appear upon loading the page). I’ve been looking everywhere but can not find any option of changing ‘Sahel’ to my own brand name. Thankful for any help and advice!
Hello,
Thank you for reaching us!
You can change the text of the preloading animation in Sahel Options > General. First set “Enable Preloading Animation” to “Yes” and “Loader Style” to “Loading Title”. After that you can enter text you need (please see screenshot).
If you don’t want to set this globally for all pages, then you can set “Enable Preloading Animation” to “Yes” and “Loader Style” to “Loading Title” in Elated General options on the individual pages where you want to showcase preloader.
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I have done exactly that, but it’s not working. I have added my own logo name to the field, exactly as in your screenshot, then save the changes. I can see my brand name is saved there but on the mainpage, before loading anything, I still get the ‘Sahel’ logo.
Hi,
It could be that different preloader options are set on that page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
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Elated Portfolio part of
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This worked for exactly one page, which was the home page. Most of the other pages do not have that option under their local ‘general Elated’ settings. Is this different for every page? I am a bit irritated at the moment, to be honest.
Hi there,
Pages have their settings and if disable that option in Global options, then you need to set that options on every page you want.
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Qode Interactive
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Hello, I would like to buy Sahel Theme but I don’t like the mobile’s header. The Logo is always very small in the mobile version. Is it possible to have the logo in the middle of the header in the mobile version ?
Hi there,
Thank you for taking interest in our theme!
Unfortunately there is no option within the theme to place logo in the middle of the header on mobile, however there is an option to set logo height for mobile (please see screenshot).
Do let us know if you have any additional questions.
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I initially planned on using the Sahel template on a site and then decided to use it on another website but now Im getting an error messages indicating that the purchase code is registered to another domain. please help. i wasn’t able to submit a ticket on your support sit.
Hello,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
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Hello,
I noticed that the widget area of the theme were empty after the Wordpress update (I also had to download Widget Classic because I had a critical error) When I want to import the options of the template (to put them back as before) I have a critical error too.
Is it possible to restore the originals widgets areas via “backup options”? And if yes, where to find the code to import the original widgets of the theme? Thanks
Hello,
Thank you for reaching us!
We would kindly ask you to send us a mail providing your purchase code in it and our team will investigate this further.
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Hello, I have been using Sahel theme for close to a year now. I would like to extend the customer support from Elated-Theme, could you tell me how to do?
Moreover, I would like to display the cart icon button on my header but I have an error message. Do you have any recommendation?
Thank you in advance, Clément
Hi there,
Please read more about extending support here, and since it is not clear what error you refer to please provide us a bit more information so we can be sure.
Thank you.
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