Tfingi

Tfingi supports this item

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298 comments found.

inpq

inpq Purchased

When i set my Tablet on vertical position, the menu is not responsive, and i want it responsive. Where can i change the witdth to be responsive the menu?

Please submit a support ticket for assistance – https://tfingi.ticksy.com

I have a valid purchase code but your support will not accept it. I have multiple licenses for the Salbii theme and wanted to know if it will run under WP 2.6.

No my purchase code is very valid thank you ‘Purchase Date: 2016-03-07 15:03:08 UTC’

Your support system is not allowing me to use my purchase code that is valid for another couple of week. Are you honoring your support or not? Simple question: Will your theme run under WP 4.6?

Yes

av615

av615 Purchased

Hi,

Have always had issues with the way visual composer is integrated to your Salbii theme.

I’m getting this visual composer error after updating theme via FTP:

Fatal error: Call to undefined function vc_set_shortcodes_templates_dir() in themes/salbii/inc/plugins-integration/visualcomposer/visualcomposer.php on line 22

It is also impossible to update/upgrade the theme from WP dashboard. Why is the theme so files so heavy?

Please submit a support ticket for support – https://tfingi.ticksy.com

av615

av615 Purchased

Hi,

Have always had issues with the way visual composer is integrated to your Salbii theme.

I’m getting this error after updating via FTP:

Fatal error: Call to undefined function vc_set_shortcodes_templates_dir() in themes/salbii/inc/plugins-integration/visualcomposer/visualcomposer.php on line 22

It is also impossible to update/upgrade the theme from WP dashboard. Why is the theme so files so heavy?

av615

av615 Purchased

Additionally, the visual composer integrated into salbii theme is outdated.

Current VC version is 4.12

Can you pls update the theme to keep the plugin updated?

We are working on it!

av615

av615 Purchased

Ok great, thanks!

With updates to Wordpress, the Visual Composer for the theme has stopped working and is giving errors. I downloaded the latest version of Visual Composer (at my cost), but that has completely broken the site. What can be done to resolve this?

Please submit a support ticket at https://tfingi.ticksy.com

I have just purchased another license for Salbii and need support, but my purchase code is not recognised by your ticketing system, is the key not active straight away?

Message me from https://themeforest.net/user/tfingi – please do not post codes on here.

Ok, Thanks. Done.

Try now please.

Hi, is it save to update Salbii from v. 2.4 to the newest v. 2.9? Is there something to consider? Using WP v. 4.1.13 but want to update too to the newes version, is Salbii ready for 4.6?

Thanks a lot

???

Hello, it is safe; however, it depends on your setup and customisation you have put in place. It is always advisable to do so in a staging environment.

Hi there, I’ve bought Salbii and installed on a web site, later I needed to change web site so I moved everything to a new one, as company changed name​, but I have a problem Visual Composer is not working, how can I fix it?

I’ve tried to ask the question in https://tfingi.ticksy.com/, but answer is Sorry, that purchase code doesn’t seem to be valid. And copied and pasted the code from the email that was sent for download.

Please message us with your purchase code to check why it is failing (not public but via our profile page).

Check now please, it should work!

iffk4

iffk4 Purchased

When are you planning next update of the theme (with working Visual Composer)?

we are working on a new release in the next few days

glyphs/icons not working ater latest update. Is it a know issue? Someone else has this error?

we are working on a new release in the next few days

i have Ultimate Addons for Visual Composer Version 3.16.2 . Latest version is 3.16.7 will that help?

we are working on a new release in the next few days

any ideea?

we are working on a new release in the next few days

Hi Salbii-Team, does Salbii work with woocommerce? A read a comment from 2 years ago, would love to know the current status before buying another license. Thanks.

Hello Petra, sorry no WooCommerce for this theme!

any news on the problem with the glyphs/icons?

Resolved!

Tx, done, working. Good Job

aam1182

aam1182 Purchased

Hello, visual composer suddenly stopped working, so I took advice and updated it to your new theme files. When I did that the site completely broke – see the attached error message.Cannot view site or login.

Please fix as soon as possible!

Error: Fatal error: Call to undefined function vc_set_shortcodes_templates_dir() in /home/content/p3pnexwpnas03_data02/66/2455566/html/wp-content/themes/salbii/inc/plugins-integration/visualcomposer/visualcomposer.php on line 22​

Theme updated – resolved!

I tried your ticket system with login to envato, however, it says I have no support rights (kinda weird when I have purchased it 2 months ago). So I will ask my question here.

When I enable the language selector in the top bar (theme settings) it places the flags vertical instead of horizontal. How can I fix this?

I cannot do that, because it says my email address already exist and that I have to login. When I login it says: No Products Purchased!

But as you can see next to my name, I have purchased it and I have the right for support. Just drop the answer here or email it, it is not that difficult.

There is no answer to your question without logging in and trying to figure out what exactly is happening in your environment – Hence we need to handle this matter with our support team via a private ticket.

Are you using the latest version of the theme?

Is the support board rejecting/not recognising your theme purchase code?

It is solved!

Hello – my site is uneditable due to your theme

I am unable to update visual composer on this theme without breaking. Please help with update so that I can edit the site. Thank you

My email is aam1182@gmail.com

when I do this via support, it says I have expired – but again, the only reason I need help is that your theme that I purchased is now broken. ​

How would you like us to assist you without investigating your setup?

Hi, login is:

insistemediamarketing.com/wp-admin user: admin password: 123goat!123

OMG! Are you aware that the whole world can gain access to your Wordpress on here?

Fortunately, the link does not work.

How do I remove the default Google fonts from loading. We are using Typekit and don’t need the Google fonts to load. Thank you.

Hello, your best option is to add a function in the child theme functions.php to block/remove our ‘lbmn_webfonts_css’ function.

Thank you I tried it three different ways and none seemed to work 1. Since the theme uses if ( ! function_exists( ‘lbmn_webfonts_css’ ) ) I added the function in the child theme like this function lbmn_webfonts_css () { // do nothing } No luck. 2. This didn’t work either: function remove_salbii_theme_font_style() { remove_action(‘wp_head’, ‘lbmn_webfonts_css’); } add_action( ‘after_setup_theme’, ‘remove_salbii_theme_font_style’ ); 3. Neither did this: function unload_fonts() { wp_dequeue_style( ‘bwg_googlefonts_0-css’); wp_dequeue_style( ‘bwg_googlefonts_150-css’); wp_dequeue_style( ‘bwg_googlefonts_300-css’); wp_dequeue_style( ‘bwg_googlefonts_450-css’); wp_dequeue_style( ‘bwg_googlefonts_600-css’); } add_action(‘wp_enqueue_scripts’, ‘unload_fonts’, 999);

Can you tell me what will work? Thank you!

I did a search for the bwg_ prefix on those google fonts and I discovered the google fonts are coming from a plugin, not the theme. So, it is solved, thank you!

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