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I can’t upload my logo into header. The link Remove upload doesn’t react. How can I solve this problem?
This is very strange as it should work smoothly.
Please submit a private support ticket with temporary login details to your WordPress and I’ll check it out for you.
I’ve responded to your ticket!
Presale Question. Do you support sticky menus. When you scroll the menu will stick to the top of the page? I like what I see. Thanking you in advance.
We have a floating menu style that shows on scrolling – it is not active in the demo though.
Hello! Great theme!! And I love how you have the ready made templates for the pages!
How do I change the links for the social icons in the top bar as I can not find that in your theme options?
Also, I noticed when I made the main pages – the main pages with sub pages on the site are not clickable. Can this be changed?
Glad you like Salbii!
The social icon list can be edited at Appearance > Menus and select social icon list from the dropdown.
More information about editing it can be found in the documentation.
I am not clear on your second question… could you please elaborate or submit a support ticket.
OK, so if you go to this website, http://smartformarketing.com/ and click on the word services in the top menu you will find it is not clickable. It’s a page in the menu and it has subpages that are clickable, but the actual “Services” page is not. Why is that?
It might be an issue that happens in a specific browser? Please let me know via a support ticket if possible.
I will go and submit a ticket on this but I wanted you to know I am using chrome version 34.0.1847.116 m
it’s also exhibiting the same error in Firefox
Responded to your ticket!
Can I see the theme options panel before I buy? Id like to demo the backend before purchasing.
Sure you can, please submit a pre-sale ticket and I will give you a tour
Just purchased the theme, made a fresh wp installation, intalled the theme, plugins but can get the message “All done. Have fun!” after doing the XML import from the demo content. Trying to select the homepage on the reading setting but it seems that the xml file did not load correctly as i don’t see any homepage option from the static page drop down menu.
Thanks in advance
The import usually fails when you have a low upload limit on your hosting server.
Please submit a support ticket with your WordPress + server details and Salbii team will sort it out for you.
There is an update for the drag & drop builder, how can i update it?
If you have the latest version of the theme, it should have the latest update as part of it.
There is a very recent update of the Page Builder which we are releasing later on this week though.
oh ok great, thank you!
Salbii 1.7 has just been submitted to ThemeForest for approval – keep an eye on it!
Pre-Sale Question: Great theme! You mentioned the floating menu/sticky menu in a previous comment. Is it available in the current version?
Sure it is, please drop me a pre-sale ticket and I can demo it for you.
I am trying to install the demo data and I am getting errors:
I have tried on localhost, increase upload size, timeout, wp-config (upload limit) but I am still getting errors.
Failed to import Media “biz-women-green-w252”
Failed to import Media “man-in-blue-w252”
Failed to import Media “women-under-rain-w252”
Failed to import Media “image_high”
Failed to import Media “portfolio-2”
Failed to import Media “portfolio-3”
Failed to import Media “portfolio-4”
Failed to import Media “sea”
Failed to import Media “portfolio-5”
Failed to import Media “portfolio-6”
Failed to import Media “shutterstock_150149918”
Failed to import Media “studio-guys”..................
Please submit a support ticket with your WordPress and server details so we can assist you.
Is it possible to place my company logo in the middle of the top menu for the endless colors design?
Yes, you may have your logo in the center for any of the designs.
Thank you for the quick response. Another question: I heard that drag and drop templates are not SEO optimized. Is Yoast a plugin that would work with Salbii, and do I have to use the drag and drop builder, or could my web designer set my website up and make it more SEO friendly than using the drag and drop feature?
The Page Builder does not affect your site SEO in any way as search engines crawl your site content rather than the design.
Yoast is a great tool but I have never tested it on Salbii… you could give it a try and share your experience with us.
What’s the best way to setup a slide for layer wp slider to show up in full-width? Like the full-width slider you have in the Salbii homepage.
You may find the method to do this here in the documentation.
If you require any further guidance please create a support ticket and our support team will guide you through it.
After I updated the wordpress and WPBakery Visual Composer, I have some problem in the Text Box element, I unable to write content and the toolbar also not showing. Beside that, I unable to view the icon under the Edit Info Box or whatever others box. May I know how should I do with this?
Hello, could you please submit a support ticket outlining the issues above with a link your site so we can see the problems.
When will the theme be updated with visual composer 4.05?
On its way…
FYI – with the Wordpress 3.9 update it changed something in how the header is formatted.
Could you please elaborate? Thank you!
i have updated to the latest version and is seeing this message on the theme option page..
Settings have changed, you should save them!
error(s) were found!
warning(s) were found!”
Also, is the layout of the theme option different from before? all my colours are left with hexcodes and no previews. Is this suppose to be the way or i did something wrong while installing the updated version?
also, i can’t seem to add urls for any of the Ultimate VC Addons. nothing happen when i click on the ‘select url’ button
Please submit a support ticket with link to your site so I can have a closer look at it – please note that response time might be slow as it is Easter holidays.
First off, I absolutely love this theme! It’s the best theme I’ve used in 40 or 50 WordPress site builds.
Can you give me some detailed instructions on adding twitter to the Social Icons list?
Tfingi AUTHOR 1 minute ago Flag Edit
Glad you are enjoying Salbii.
Please check the Social Icon list under Setup: http://docs.salbii.com/#setup
Perfect, very simple. Thanks again!
You’re welcome, anytime!
WPComposer 18.104.22.168 isn’t updating and can’t see my content as I update it in the editor. It all appears to be defaulting to the background color.
Any idea when this will be fixed?
Please submit a support ticket with your site details so I can look into this for you.
Certainly, but the “yes or no” question of the update is one I am sure everyone would like to know.
Salbii is running VC version 4.1 – the most recent version 4.1.1 will be released in the next few days.
Hello Salbii users!
Salbii 1.8 will resolve any bugs you might have with WordPress 3.9 and Visual Composer.
Please update to the latest release if you are running into any odd issues and feel free to ask for assistance if needed.
hello, beautiful theme
I have a problem: the category pages (“mysite/category /category_name”) show ALL the posts, and not just those in the selected category. Can you help me?
the same goes for the tag pages and author page! always shows ALL the posts! Help me, please!
Are you using the latest theme release version 1.8?
Please submit a support ticket with temporary access to your site for a more efficient/faster support.
Hi. I’m having troubles. A contributor is trying to add an image to a new post and is getting an error: “An error occurred in the upload. Please try again later.”. I’ve done searching around and all of the ideas didn’t work. The only thing others have said was the theme. Is this a possibility? I just loaded the latest and greatest 1.8 yesterday. Please help
Please submit a support ticket with your site URL and login credentials so I have a look at it as it is not a known issue with the theme.
Please note it is already late in the UK – you might not get a reply till Monday morning, sorry!
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