80 comments found.
the Customer Reviews option is not showing in the shopify store? what will be the reason?
Hello. Sorry for late reply, You need to install the review app first: https://apps.shopify.com/product-reviews
After installing and still not showing, please contact the support team via the support tab so they can check the problem for you.
Thank you
thanks, how can i change or add the filters, i can’t find the option for that either.
Hello. Please submit your request via support tab, our support team will help you. Thank you
None of the filters work on this theme. What am i missing? I”m using Salehup-index-5
Hello. We have seen a ticket requesting your support, please respond to the ticket soon to get prompt support from the support team. Thank you
Dear all.
We’ve seen some of our customers contacting support via the support tab. However, after we responded to these requests, we did not see any response from you. Then there are many customers complaining that we are not responding. Please check out some of the issues below:
1 – Check the email you used to sign up for a themeforest account. Some customers use secondary email to sign up for themeforest account and they forget that they have this email and never check the inbox of this email.
2 – Some customers use email server (eg example@yourdomain.com ) But your server is down, or domain expired, so you don’t receive our email
3 – Some other reasons due to our response Email being classified as Spam by Gmail (Very rare in this case) or Promotion Email and not appearing in the main mailbox. Please double check these sections.
Thank you
Nova Creative Team
I would like to share a problem that I just discovered. In the Collections section, when I select my products from old to new, decreasing or increasing price, there is no change in any way. When I checked your demo sites, they don’t work either. I am using demo 5. how do i solve this problem
Hello. I have asked the support team to check this issue on the demo and will contact you to fix it. If it is an error, we will fix it completely free of charge and do not ask you to extend the support period.
We will respond to you soon in this comment after finding out the problem.
Thank you
Dear sir. Our technical team responded that the currency class is missing in the “Store Currency” setting. Actually this is not a bug but due to our lack of documentation we did not provide instructions for this functionality. Please submit a support request via support tab, we will fix it for you. Sorry for the inconvenience. Thank you
I sent a support email 4 days ago, still have no answer.
Hello. We responded to you almost immediately. However, your email seems to be corrupted. The gmail system returns our email with the following message: Your message wasn’t delivered to joaquinr@equaliverse.com because the address couldn’t be found or is unable to receive email.
Address not foundPlease check your email again or change your account registration email to another email. If my above comment accidentally leaked your email and you need to delete the above comment, please let me know so I can delete it. Sorry for the inconvenience. Thank you
No worries, i don’t have that email anymore but i have changed it and sent you a new request
Can you reply again or do i have to sent the request again?
Hello. If you have changed your email, please create a new support ticket. Thank you
I installed theme 5. But when the background color in the header is white, other icons and texts do not turn black. I messed with the theme settings but the result is the same. What should I do?
Hello. Please submit your request via support tab, our technical team will check this issue and help you. Thank you.
Please note :
Support Entitlement: Support ends 27/01/2023 It seems that you need to extend the time to get support after this date.
Best Regards
Hi. I brought your theme. it is amazing. I need to change Slideshow split scale on Desktop mode. Can some one assist me? Thank You
Hello. Sorry for the late reply, We do not work on Sunday. Please submit your request via support tab, our support team will help you. Thank you
Hi, facing some issue on drop down menu. Please help us. it should be some css issue. check insiasohail.com drop down. and let me know the css need to add
PLease help us urgently there are too many paid campagns are running
Hello. Please submit your request via suppory tab, our support team wil help you tomorrow ( Our time zone is GMT+7 ) . We are now 12 midnight. Thanks for your patience
there are too many problems with your theme no one is responding please help so that it can be fixed
Hello.
Please check your email, We have responded to you, but you have not responded to us. In the previous email we also responded to you. Please see screenshot :
https://prnt.sc/Z8Q_CDZvCK-2 https://prnt.sc/Q5k-r5QgM8GMThank you
I facing daily new issue with your theme shopify also checks and directs me to you to get the issue resolved. please email on this address so we can communicate muzammil.cybeinc@gmail.com. This is active email
Hi Team, How to add Product Type, Size, Color variants on filter section in collection page
Hello. We checked the ticket email and got back to you. If you have any request for help please send it via support tab. Thank you
Hi Team, How to change or remove the pre-loading icon?
Regards
Hello. Sorry for the late reply. Please submit your request via support tab, our support team will help you remove this icon or change icon. Thank you
Sorry I have a problem in the template that does not let me register user, how can I solve it in the template.
Hello. Please submit your request via support tab, we will check this issue. Thank you
hello i need help to implement a section from one home to another home in the case of the VINOVA LOOKBOOK section.
Hello. Please submit your request via support tab https://prnt.sc/1mWhwmbFyvZ6 , our team will help you. Thank you
Is there a dropdown menu option for variants? We have a lot of variants on our store and prefer not to have them listed as buttons.
Hello. Please follow the steps : https://prnt.sc/bOfNArxl-LFD
If there is any problem, please submit your request via support tab, we will assist you quickly. Thank you
Once I click save the dropdown box disappears
I recommended this theme to someone else and they told me weird things like this is happening to them too
Hello. Please submit your request via support tab, our support team will check this issue. Thank you
Invite sent! Please check.
I am unable to add more than three products to Related section. Please help!
Hello. https://prnt.sc/HQq-8zNLDo6J It seems that all the emails we send you are not received. Could you please check the emails to which we have responded. If there is any request for help please submit a request via email. We will support you by email. Thank you
Hello, I’m having trouble changing the footer text color… Is it is stuck black, the only issue is that our background is black and well and does not match. Please check here fknrich.com can someone please help!
Thanks! Love the theme BTW.
Hello. Thanks for loving our theme. Please submit your request via support tab, our team will help you. Best Regards!
Support tab : https://prnt.sc/QaLBLlL2Qf4X
I have downloaded the theme but Shopify only supports to 50MB. The file is 168MB.
Hi
Please unzip the theme package you download from themeforest. The installation file is located in the Install theme folder
Thank you
Theme is not working properly anymore.
Hello. Can you please describe your problem specifically? We have a lot of customers who have used the theme and all of their stores are working fine so far. Thank you
Hello
We are currently checking that your support period has expired. Please extend for support : https://prnt.sc/Mh6PInzK5pD7Thank you Best regards
Hi , I don’t wanna leave a bad review. I’ve downloaded the theme and i got lag / slow loading of a page of a colection (i’ve tryed with an empty collection and the problem is the same) . I’ve texted the support team , they asked for acces, i gave them and after that nothing happend) . I need to solve this problem ASAP . Can you give me an advice or smt ? Thanks
Hello. We are now at 10pm. We will assist you tomorrow. We will check your problem, please rest assured. we have more than 400 customers using the theme and no one has had the same problem as you. Our timezone is GMT+7 . Thank you
Hello, no problem , i will wait . Thanks .
Sorry for the inconvenience caused by the time zone difference. Thank you for your understanding
I have sent you today a message because i need some support and i found some wrong things, can we answer my mail and solve the problem tomorrow ?
Hi . There was a friend in the support team who informed me that they supported you last night. Thank you
Emails sent after 4pm – 5pm will usually be answered and supported the next morning. Our working hours are from 8:00 am to 5:30 pm ( Our timezone is GMT+7 ) Our allowed response time registered with Themeforest is 24 hours and no later. Rest assured we never reply late to any email. Thank you
You haven´t made an update since 11 june 2021, will there be any more features, or have you moved on to other projects?
Hello. We plan to release Salehub version for Shopify 2.0 next week. Thank you
it already says software version shopify 2.0?
Right. We are updating the theme to be compatible with the new functions of Shopify 2.0 (In which the most changed is the Filter Product function in the Collection page)
Is this drag and drop builder theme? Does it support drag and drop builder on all pages?
How can we show three products in a row upload load of collection page instead of four?
Hello. Sorry for late reply, please submit your request via support tab, our team will help you. Thank you
Hello, I can’t install the theme. css error i need urgent help
Hello. Please submit your request via tab support, our support team will check this issue. Thank you
I wrote
