15 comments found.
Hello, Purchased this theme a few months ago. Now I’m having a issue with your theme. like theme itself effected with the malware. Respond as soon as possible
Hi,
You purchased 1 year ago. Make sure to use all plugins latest versions and use the security plugin.
It may affect from hosting or for admin/ FTP week password. Envato theme check by Envato team all code apply necessary security. Please check https://www.radiustheme.com/wordpress-security-guide/
Thanks
I’m having an issue with woo commerce the checkout page is not formatted. Can you please help
Hi,
I purchases this theme a few months ago and having issues.
I have emailed you twice last week and no-one has responded back to me.
Hello,
I just replied in your 2 domains I don’t see the theme is installed. Mail delivery is server related. But I want to check the form mail settings.
Note: Your support is expired please re-new
Thanks
I got this message when i’m trying to active “Salion Care plugin”
500 – Internal server error. There is a problem with the resource you are looking for, so it is not possible to display it.
“Salion Core Pre-Packaged”
Hello,
Can you please check your server PHP version?
Please create ticket I will check https://www.radiustheme.com/ticket-support/
Thanks
Hi, is it possible to have mp4 video as slider background?
Hello,
We use Revolution slider yes you can use background video.
Thanks
Hi,
when I try to install it says the following:
“The package could not be installed. The theme is missing the style.css style template. The installation of the theme failed.”
Thank for your help
I got the answer! :-))
Hello,
You are trying full zip package please unzip and see the uploads folder contain only salion.zip this is the theme installer file.
Thanks
purchased the theme and elementor is not fully functional editing and replacing the dummy content is not working for all sections. very frustrating, please update elementor or check to see why it won’t allow to fully edit
Can you please create ticket with screenshot which section can not edit? Some data coming from post type https://www.radiustheme.com/ticket-support/
the problem is still here after 2 months, I uninstalled and re-installed the theme your support link isn’t working properly either when i try to fill my info the tabs show the text in white so you can’t even see what you are typing. what is going on? I haven’t been able to use this theme, what a waste of money! please fix elementor editing in dummy content
Hello,
Please create ticket with screenshots we will check and fix I still don’t get any ticket from you.
Thanks
Nevermind I figure it out! It was my mistake, nothing is wrong with the theme. The theme is great and really well put together!
ok sir Thanks
Just purchase the theme, I get a fatal error when I try to activate Salion Core plugin. Can you please help me
I just this error.. Fatal error: Declaration of RTCustomizer::get_option() must be compatible with RTOptionFramework::get_option(string $id) in /home1/colorgg/public_html/wp-content/plugins/salion-core/lib/optimizer/RTCustomizer.class.php on line 5
Hello,
Can you please check your server PHP version make sure it is 7.4.x ?
Create a ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Hi I just purchased this theme and installed the Wordpress files only and I do not see theme options anywhere or any of the pages that were shown on theme forest such as services and pricing?
There is no page except the sample page. Can you please assist.
If this theme does not come with any pages like it was shown I would like a refund.
Hello,
Have you imported demo data? Please check our doc https://www.radiustheme.com/demo/wordpress/themes/salion/docs/
If still issue create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Congratulations! Nice Work, GLWS 
Thanks
Nice work, GLWS
Congratulations! GLWS
Great Work, Congratulations GLWS
Thanks
Awesome design love it… best of luck with more n more sales..
Thanks
Congratulation, best of luck with sales
Thanks
