49 comments found.
Hi, Do you support WooCommerce Features like, Shop, My Account, Cart, Checkout etc ? Like professional way? like a Store. Can we list our product on this Theme?
Hi there, the basic WooCOmmerce functionality works but this is not WooCommerce theme. Check out our shop themes – vamtam.com. Regards: VamTam
Dermatology Demo is broken.
Thank you for reporting it. It is OK now.
Hey, I have one problem: Anchor points jump too far. Is there a fix? Thank you.
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I bought the theme in October 2022 and it’s asking me to buy Elementor Pro to proceed with the installation. Do I need to make this purchase or is it already included in the current package of my purchase?
Hi there, all themes built by VamTam based on Elementor require Elementor Pro. We’ve tested numerous Elementor extensions, but none comes close to Elementor Pro in terms of functionality, stability, support, and speed. Note that Elementor Pro is a premium plugin, and currently, they don’t offer a license that allows the Theme Author to bundle the plugin with the theme. You can also use one of the many Elementor Pro GPL Free versions. We have tested our themes with one of the most popular ones – https://proelements.org/, and the theme is 100% compatible with it. Regards: VamTam
Very nice. Thanks!!!!
Hi! Will you ever add more medical homepages by any chance? I like the OBGYN one but its not suitable for my client.
Hi there, we added recently one but in the next 6 month we don’t plan a new one. Regards: VamTam
I have finished one website with this theme but very often it did not completely load the CSS and looked damadged. I replaced to another theme with a lot of effort.
Now 8 months later I have a new project and a different server. Again the site does not always load completely. What can be the reason? 8/10 it works 100% but 2/10 it looks like some css is not loaded.
Hi there, thank you for reporting this. We had the same issue on some of the Live site. It was due to Elementor Experiences functionality. Each Elementor update brings some new experiments. By default they are active and you need to flash the Elementor cache. Other possible reason could be CDN or Caching plugins. They also need be flashed on each WordPress, theme or plugins updates. All in all to control the process you may disable the automatic updates and do it manually in order to flash the cache and test the site.
i have worked on several themes that i bought from envato, first time i have got worst experience from support team.
Hi there, I am sorry for your experience. What is your ticket number? Regards: VamTam
The plugin PRO Elements is causing a fatal error on my website but when I deactivate the plugin I loose some features of my website. How do I activate it without it causing an error?
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
hello, the theme has failed to load with no explanation whatsoever and its forcing the front end to say ” a critical error has occurred on the site, the backend says the theme has failed to load, is there a way to downgrade its current version back to the one that didnt have issues
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
So, i went n re-downloaded the theme from the history and re-uploaded it and the issue went away, but if it happens again, i will definitely come back
Make sure you keep up to date WordPress, theme and plugins and you have solved 95% of the possible problems 
Hello there, I have some questions before purchasing please:
1. Can I combine elements from multiple Demos? 2. Is everything fully customizable? (Colors, Elements, Fonts) 3. Can I upload my own fonts as well as embed Adobe fonts?
Thank you! Best, Elisa
Thank you for your interest in our themes. 1. Sure you can do that, the theme is built with a Visual Builder – Elementor. 2. Yes it is. 3. Yes you can, Regards: VamTam
Hello!! I updated wpbakery and now some shortcodes are not processed anymore.. 
quite sad. Example is this one: bsf-info-box
Hi there, you must update the theme, plugins and WordPress otherwise you end up with incompatible versions.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi, Suddenly my site crashed and the colors/fonts/etc changed by themselves. See how the site is broken: https://acolhesaude.com.br Is this related to Elementor? What should be done to fix it?
Thanks
Hi there, this may happen if you have updated WordPress without updating plugins and theme.
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Why are the widgets disabled in your theme ? How can I enable them ? I mean under Appearance \ Widgets
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Could you please develop a nutritionist homepage for this theme? I really like it, but I need it for a Nutritionist site. I have looked all over the internet for a nice one but it seems all fo them are horrible.
Thank you for your kind words and for the suggestion. Nutritionist have different requirements/styles, so this theme is not the perfect candidate. Regards: VamTam
Sir which one is better salute or Health medical centre
Hi there, it is a matter if design and preferences, Both are OK. salute is built with Elementor. Regards: VamTam
Hi, pre-sale question, can you help me change icons for another medical specialty?
Thank you for your interest in our themes. You can change any asset including the icons from the builder. Regards: VamTam
Can you customize images and text with wordpress?
Thank you for your interest in our theme! Sure you can. You have control over all your content with WrdPress. Regards: VamTam
I would like to turn off the sticky menu on mobile panoramic, or for all devices. How to do that please? Thanks.
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
While it is good on most devices it takes up almost 50% height of the screen in panoramic.
Some Lists are invisible on iphone.. I wonder how that is possible..
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
- When I use strong in a paragraph the whole paragraph is invisible.
- When I use lists they take up space but are invisible.
I tried to change the color, but it did not help.
Hi, is it compatible with a multi language site?
Thank you for your interest in our themes! We support both WPML and TranslatePress. Regards: VamTam
