Discussion on Sanabel - Corporate Theme

Discussion on Sanabel - Corporate Theme

By
Cart 876 sales
Well Documented

A-Works supports this item

Supported

This author's response time can be up to 1 business day.

308 comments found.

Hi, We are experiencing a “There has been a critical error on this website”. Our minimum server level is PHP 8 in which your theme is currently not compatible, please advise when you will be releasing an update? Many Thanks

SiteMeUp Purchased

Please respond?

Hi, I’ve just updated support today. I’m getting an error on my website and can’t open dashboard. Can you let me know of any updates or a cure for this error.

An error of type E_COMPILE_ERROR was caused in line 124 of the file /home/espresso/public_html/wp-content/plugins/sanabel-core/shortcodes/inc/tools.php. Error message: Array and string offset access syntax with curly braces is no longer supported

Thanks in advance,

Matt

gravink

gravink Purchased

PLEASE RESPOND

Hi, I have an issue regarding your theme on my website. kooplangkahmaju2u.com.my

1) How do I globally remove the sidebars from all pages without removing the sidebar from the homepage?

2) Why does the “Insert Sanabel Shortcode” button in Edit Pages do not work?

(btw, I have asked TWO other questions prior to this one, and you NEVER respond to either of them. As a customer, honestly I am disappointed. So please, respond ASAP. Thanks.)

gravink

gravink Purchased

why does “Insert Sanabel Shortcode” button in edit page not work??

gravink

gravink Purchased

Dear A-Works, after importing demo data for Sanaboat, i am left with a certain area of the “Shop” page template where I am not able to edit/remove from the page.

for context, it is the section between the rev slider and the products grid where there is two images of boots.

Image 1: https://ahmad.works/sanabel/10/?product=crazy-casual Image 2: https://ahmad.works/sanabel/10/?product=crazy-casual

Our website: https://kojaksa184.com.my/

It is really urgent and I need your help. Please assist me on this matter, thank you.

Hello – will you be distributing a theme update soon? We implemented PHP 8.1 and the site broke with a critical error. The error message eminates from the Sanabel Core plugin with the following error – “An error of type E_COMPILE_ERROR was caused in line 124 of the file /XXXXX/XXXXX/public_html/XXXXXX/wp-content/plugins/sanabel-core/shortcodes/inc/tools.php. Error message: Array and string offset access syntax with curly braces is no longer supported”

I am disappointed that no feedback has been offered on the timing of the update to address the critical error in the Sanabel Core plugin with an up to date version of PHP. You stated the update would be available 2 weeks ago…please advise!

A-Works, are you going to respond with at least an update?

I guess this means you have no intention of fixing the issue and I have to go and convert to a new Theme. Poor customer service and no commitment to your work product demonstrated here!

Hi there,

No working “Theme options” in v2.57 with WordPress 5.7.2.

Which version of WordPress is working with this theme actually? I need to change the logo and others options!

Thanks.

Hi friend :) hope you are fine,

Sorry for the delay, please update to the latest Version 2.67 using Envato Market plugin :)

Feel free to ask anything, we are here to help!

I own the Sanabel theme. Where do I toggle a button to go from dark theme to light theme?

Thank you, David Patrick Farmer

Hello, I hate to abandon this premium theme but I have to unless you are going to update it as you said you were going to four days ago ( “Sorry for the delay, the update will be up today” from four days ago ). Did I just spend $40+ dollars for support / no support? It is a button.

Found out the auto update wasn’t working. Updated and it works fine now. That info would have been helpful 26 days ago.

Hi friend :) hope you are fine,

Thank you for your patience, we are working currently on a new update to be released ASAP. Sorry for the misunderstanding, we will improve support so that such issues won’t happen again. Enjoy Sanabel and have a great day.

Hi Ahmad,

I have been trying to remove the picture of the landing page and replace it with another one. I’ve been trying every option available for 3 days in the page editor and haven’t been able to do the landing page?. How does this theme work? what should I do?

Hi friend :) hope you are fine,

Thank you for purchasing Sanabel, I’m sure you will like it! Can you please send me login info to support[at]ahmad.works so that I can investigate the issue and fix it for you?

Thank you for your patience.

Hi Ahmad… thanks for your reply..I found where it is now. Slider Revolution

Hi friend :) hope your weekend is going fine,

That’s great to know, please feel free to ask anything, we are here to help!

Hi, purchased this theme a week ago and wrote you for support. Still didn’t hear from you.. Could you please check. Thnx Willem

Hi friend :) hope you are fine,

Thank you for purchasing Sanabel, I’m sure you will like it! I’m checking your email right now, please stay tuned and thank you for your patience :)

Still waiting…

Thank you for your patience :) Please check your inbox.

Hello, I must update a website with the Sanabel theme version 2.50, I need to update to version 2.67. Can you give me any recommendations? what would be the best procedure? Your advice? Thanks a lot!

Hi friend :) hope you are fine,

Can you please send the purchase code via email to support[at]ahmad.works so that I can provide you support? :)

Thanks!

Hi, my theme options are not saving. I see others have had this problem, could you advise how to fix it please?

Thanks

Hi friend :) hope you are fine,

We are releasing a new update now with the fix, please stay tuned :)

The update is up and ready now, please update using Envato Market plugin and let me know the feedback :)

Thank you for your patience.

Hello, I am facing bug on updating..

Hi friend :) hope you are fine,

Can you please let me know what’s the bug that appears to you when you try to update?

Hi there. I have just purchased and installed this theme, and I had to disable Gutenberg/Classic editor to be able to edit pages with WPBakery – that’s fine as I only want to use WPBakery, but all content (imported from demo) is added as HTML so I’m not able to do any changes in the content, and revolution slider (the banner on front page) disappeared. When I try to add the shortcode from revolution slider, the other demo-content and layout gets broken.

Hi, I have sent you several follow-up emails regarding my request, but I’ve not heard back from you. Please reply ASAP!

Hello???

Hi friend :) hope you are fine,

Thank you for your patience and I’m really sorry for the delay, I will check the issue right now. Please stay tuned!

I was building my website in june this year and paused for a few months. yesterday I worked on my ebsite again (after updating Wordpress to te lastest version) and the theme options do not seems to work anymore. I donot see any values in some of the fields and when I change a value and save it, it does not work, I cannot see the expected change on the website.

Any update?

Hello, can you please explain me why you sell your product with support, but do not give any support at all. I am already waiting two weeks for your reply and meanwhile my support has expired. That;s not very fair. Above that, Isaw no use in paying for extending support if you did not deliver any support so far…..

Hi friend :) hope your weekeind is going fine,

Sorry for the delay, I’m checking your website for the custom sidebar issue now :)

hi I boughtthe Sanabel theme v2.65 In section Appereance/Theme Options, is not possible to change nor to save the changes in the theme options. Some appear to be blocked other, yes possible to change a setting but in any case, the theme options are not possible to save. Please help!

Hi friend :) hope your weekend was great,

Thank you for the login info, the issue was detected and fixed now, please check and let me know the feedback :)

Thank you for your patience.

Hello, yesterday have purchased that theme. when have installed and import demo on WordPress every thing is working perfect but am not able to do work on theme options. can you help please?

can you fix now, i want to deliver. this project to my client he is already in rush

otherwise, i will need to buy new theme, have no time to delay more!

Hi friend :)

Ok, can you please send me login info to support[at]ahmad.works so that I can check the issue and fix it for you right now?

Thank you for your patience and understanding :)

hi I just upgraded the theme to Sanabel v2.65 In section Appereance/Theme Options, is not possible to change nor to save the changes in the theme options. Some appear to be blocked other, yes possible to change a setting but in any case, the theme options are not possible to save. Please help!

Hi friend :) hope you are fine,

Can you please send me login info to support[at]ahmad.works so that I can fix this issue for you?

Thank you for your patience.

Hi there, i send in an inquiry that i want to return the theme because i do not need it anymore due to the pandemic and the project cancellation and still did not get an answer. Please contact me about my request. Thank you. Kind regards, Yelena.

Hi friend :) hope you are fine,

Sorry you had this experience, I will check the refund request, please stay tuned :)

Hey Can I have the latest version of this theme? Been having some bug speed issues on my site.

Hi friend :) hope you are fine,

We are preparing a new update to be released within a few days, if you are in a hurry, please send me more details about the issues to support[at]ahmad.works :)

Thanks!

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey