88 comments found.
hi….how to remove or change sanat_project or sanat_service in the domain line? example www.yourdomain.com/sanat_service/job
Hi dear,
From admin panel go to the (appearance > theme options) here in tab(permalinks) you have found the field from where you can change the permalinks.
After that open (settings > permalinks) here you have found all formats of permalinks you need to change the permalink format one time later you can choose old format but one time changing required.
Hope you understand.
If still face issue then share your site admin panel info on below email id or create a ticket on our forum both email id and forum link given below.
Email id: support@expert-themes.com Forum Link: https://expert-themes.com/support
Regards
done….thank you
Hello. I would like to buy this template, but I have two questions: 1.- Does the theme use Elementor as an editor? 2.- Regarding the Logo, can its measurements be adjusted? I need to upload a circular logo, a little bigger than the one in the mobile version. Thank you so much
Sorry, in the second question I was referring to if I can adjust the measurements of the logo, since I need to use a slightly larger logo than the demo version. Thank you
Hi, can I edit header and footer through Elementor plugin
Hi dear,
Sorry for now we have our own created headers and footers so you can only change the content from theme options.
Regards
okay thank you for your reply
Hi,
I have bought this theme version 1.6. I was on version 1.3 before. But after installing version 1.6 my website is not working anymore. It’s because version 1.3 has plugin Theme Support Sanat. But version 1.6 doesn’t have.
Also where I can add my license key to register theme.
Thanks.
Hi dear,
When you activate theme (version 1.6) then notification comes install plugins just click on it and install plugins theme support plugin automatically download no need to worry.
If still face issue then either create ticket on our forum or send us mail on below email id along with your site admin panel and issues, Our support team fix those issues on your site. Don’t share admin panel info here.
Forum Link: https://expert-themes.com/support Email id: support@expert-themes.com
Regards
Already installed theme support plugin for version 1.6 But still my website is broke. It’s showing shortcodes directly on my home page. None of the shortcode is working.
pre sales Question , Does it supports AMP pages??
Hi, wordpress version 6.0 can use this theme?
Hi dear,
Yes theme is fully compatible with latest version of WordPress 6.0.
Regards
Please, the featured image panel dissapeared! I have 1.4 version of the theme! What I did wrong?
Hi dear,
You need to create ticket on our forum along with issues list and site admin panel info, our support team fix those issues in your site. Forum link given below.
Forum link: https://expert-themes.com/support
Regards
How do you create tabs and accordions given at the end in services page like – Agriculture Engineering? I am not able to edit them nor able to create new one.
Hi dear,
If you face issue then share issues list along with your site admin panel info on our portal or send us mail on our email id.
Both Email id and Forum Link given below
Email ID: support@expert-themes.com Forum Link: https://expert-themes.com/support
Regards
Hi, I sent the mail to support@expert-themes.com with website url and admin login details on 19th and still waiting for the response. Kindly revert.
Hi dear,
You need to chrckout again your mailbox also spam folder because our support team reply your mail after few hours.
Regards
I have made a support ticket 2 days ago with no reply while your support states up to 1 business day!
Hi dear,
Checkout forum again, our support team replied on your ticket.
Regards
I am trying to disable the sidebar for all “pages”. Your documentation says there is a menu option in Appearance > Sanat Options > Page Settings Panel. However, “Sanat Options” looks like it is replaced with “Theme Options” and there is no option for “Page Settings” there. I only see “Blog Page Settings” for blog posts and “Product Page ..” and “Product Details Settings”. Where can I find the general page settings to disable the sidebar on “Pages”?
hi, you advertise version 1.4 in your ads but when we download, everything is marked version 1.3
I bought this theme 3 weeks ago. I have some problems with it.
First, I can’t seem to be able to change the designation of a Team member.
https://strides.cloudnaija.net/sanat_team/moritz-abazie/Why is this so? How can I achieve it?
Secondly, I can’t edit the picture on a service page
https://strides.cloudnaija.net/sanat_service/corrosion-control/Why is this so? How can I achieve this?
A prompt response will be greatly appreciated.
Thank you, Joshua Otuonye
Hi dear,
You just need to click edit team member link and drag page down you have found a field with designation.
Or
When you open admin panel on left hand side you have found a menu with name(team) click on it here you have all team members you just need to edit each member and change content when you scroll page down then designation and fields found.
If you does not found then you need to create ticket on our forum or send us mail on our email id along with issues list and your site admin panel info, our support team member fix those issues.
Forum link: https://expert-themes.com/support
Email id: support@expert-themes.com
Regards
It doesn’t work. Did the theme come with a specific plugin for team members?
Hi dear,
Please visit your site our support team fix these issues in your site.
Regards
Hello I want to know how to put a background image in the template or where I can find support to make that change
Hi dear,
We share our support forum link kindly click on below link and create ticket, our support team guide you properly.
You just need to share issues if possible with screenshots also share your site admin panel info, our support team fix that issue in your site or guide you properly.
Forum Link: https://expert-themes.com/support
Regards
Hello does this theme works with WordPress 5.8.1 ?
Hi dear,
Thanks, for showing interest in our theme. Yes, Theme is fully compatible with latest version of WordPress.
Regards
please i’m not understanding why my website did some funny thing lately.. it was a fully displayed with no sidebar but now when checking my website now i realised there has been a glitch and i can’t work using elementor plugin anymore to make edits. I didn’t edit or do anything why is this ?
I’m thinking elementor is the main problem
Hi dear,
If you don’t know the working of elementor page builder then contact us through our support team through below email id, they share another version of this theme in which we have used king composer may be that version you can easily understand.
support@expert-themes.comRegards
Nobody answers here
Hi dear,
We are working on forum may be it takes time. For now if you face any issue then contact us on below email id along with your site admin panel info. Our support team fix those issues in your site.
support@expert-themes.comRegards
where do i find the index.htm for this sanat theme?
Hi dear,
You buy WordPress theme not HTML Template. In HTML template you found index.html file on template root directory but in WordPress theme you found .php files.
Regards
but i cannot modify the images from the projects. how do i do that?
why is your website not working?
Hello,
When you go to the website www.unitedthermalservices.com from a cell phone or a mobile device, the menu is not working. I can’t get the solutions nor the content inside it to open smoothly. Any help with that? Please contact me at contact@palmettodesignfirm.com Thank you!
I emailed support@expert-themes.com with no response 
Hi dear,
Our support team share a video with you in which we show menus works perfectly in your site. We checkout on more then 3 to 4 cell phones and found no issue.
Kindly checkout carefully mobile browser setting may be javascript disable in your browser. You can checkout on any other mobile menus and content works perfectly.
If you want we again share video with you. If you need again video then send us mail again we share a video with you which we create from your site.
If you have any other issue then either share screenshots or videos of those issues and send then on our email id because when we checkout on our mobile devices menus and other content works. hope you understand.
More then 450 users use this theme and none of them face this issue i think it’’s your browser javascript issue.
Regards
Hello expert-Themes! Thank you for your response. I have an Iphone X and my customer has the newest IPhone. Both phones have Javascript enabled.
I have NOT gotten an email at contact@palmettodesignfirm.com, could you kindly reach me there? I wouldn’t mind giving you access to the website and allowing you to have a look, the menu’s won’t open. We got 6 months and $$$’s on this project, please help!
“Our support team share a video with you in which we show menus works perfectly in your site.” Exactly, where did you share that video with me? Thank you for support.
Hi dear,
We share link of video in this email id (contact@palmettodesignfirm.com) if you does not receive email from our side then we share link below you just need to click on this link and download video after that watch video. We checkout in 3 -4 different mobile devices and menus works perfectly on all devices.
You can checkout item sale more then 450+ clients use this theme and none of them face this issue because menus works perfectly on all devices.
https://mega.nz/file/hKpyFSAS#-mG7M5zLyFx9Nwdqhoql47oY6Peh5Rc6mRVZC9w3zLkRegards
Hello, you opened the second level, you did not open the third one? Could you send a video opening the third one so I may send it to my client? Thank you for the response!
hi i sent you an email. ( login in the ticket area didn’t work, i have a problem with theme options page)
HI dear,
If you face any issue then send us mail on below email ID along with your site admin panel info, our support team fix those issues in your site.
Email id: support@expert-themes.com
Regards
Hi , i have problem with theme plugin “theme support” when i activate it i face There has been a critical error on this website. when deactivate it my site works fine https://stayromax.com/
HI dear,
If you face any issue then create ticket on our forum or send us mail on below email ID along with your site admin panel and FTP info, our support team fix those issues in your site.
Forum link: https://expert-themes.com/support
Email id: support@expert-themes.com
Regards
