31 comments found.
Hi, I use WP 6.0.2 and installed everything as per the instructions, the plugins are active. When creating a new page, the section module is not displayed, with an option to select a section for the page. When I edit the “Default Half Home Page” I have the same problem. What is the reason and how to remove it?
Hello Jack;
Could you send us an email with your WordPress access at themeatelierbd@gmail.com ? So we can check the issue.
Thanks.
Also, I can see the preview for the sections, but I have no idea how to modify the contents. Please, could you add that to the documentation or send me the procedure to modify the sections?
Thanks in advance
Hello kabitik; Sorry for your inconvenience. Please follow the screenshot instruction to add or modify content.
step 1: http://prntscr.com/o60sv7 step 2: http://prntscr.com/o60tqf step 3: http://prntscr.com/o60utm step 4: http://prntscr.com/o60ufj step 5: http://prntscr.com/o60vah
Thanks.
I am sorry but this screenshots are already in the documentation, but are not enough as I can not understand how to modify the content. I guessed it was from there but I can’t see the field from where the information to be modified. Please let me know how to follow
Hello Kabitik;
Sorry for your inconvenience. Please watch this video i think it will be helpful for you.
https://www.youtube.com/watch?v=JBzGCO8b0vk&list=PL_Vf9qsWW4650JF-XRldyQ7mog1vC4hZ5&index=2Thanks.
Thank you, is there a way to introduce html code in order to have information structured by an accordion?
Please, I need someone to explain how to set a slider with 6 slides. There is nowhere in documentation where I can find.
I am also having problems to change the content of the sections. I detect them, I can go where they are, but how can I for example put two columns in the contact section where on the right I can put emails, web, telephone numbers etc, and on the right the contact form?
Thank you in advance,
Hello kabitik; Sorry for your inconvenience. Please follow the screenshot instruction to add or modify slider.
Step 1: http://prntscr.com/o60yx8 step 2: http://prntscr.com/o6101h step 3: http://prntscr.com/o616nn step 4: http://prntscr.com/o617gw
Thanks.
Hello, This does not help to have more than one slide in the slider. Please see the following website: http://www.ortodoncianereagabirondo.com
I need to do that, I need one page where 6 slides will be continuously changing, showing one ofter another.
Thanks.
Hi,
I’d like to know if the backend composer is Visual Composer or not, as my final customer is used to work with that.
On the other hand, the slider plugin, is it Revolution Slider?
If this information is explained anywhere in this site (themeforest) please let me know the url.
Thank you in advance,
Mikel
Hi;
Thanks for your message. Sorry to say SANDY does not come with visual composer plugin. The section builds with our own created drag and drops element for each page.
Also there we don’t use the Revolution slider. The sliders we used also own created custom slider.
Let us know if you need to know anything else.
Thanks.
Is there anywhere I can see how does your composer and slider plugin look like? I’d like to make sure it’s easy to use for my customer is not specially an IT woman 
Thanks
Sorry. for late replay. You may already purchased our theme. Let us know if you need any kind of support, we are here always to help you.
Thank you.
a
Hi; Do you have any question?
Hi there, I just purchased your theme and I love it. I have two questions:
1. How do I remove specific sections on the home page? I only want to keep three of them and remove the others. 2. When the front slide text ends in an ”?” it adds extra space underneath it and I don’t want that.
How can I fix this? Thank you, I look forward to your response.
Hello;
Thanks for using our theme. For removing any section just follow the screenshots: http://prntscr.com/n782q1 http://prntscr.com/n782i6I am not clear what do you mean if text end ’?’ then you are getting extra space. Could u provide us your site link so we can check that. If you don’t want to share your site publicly then send that to themeatelierbd@gmail.com
Thank you.
Will this theme be compatible with WooCommerce? I read the comment where you answered a similar question stating that it is built with WordPress standards, but what I mean is, will a WooCommerce page work with its standard layout without a problem with this theme? i.e will there be overlapping CSS, or JS issues etc. Will my account page be displayed correctly etc. Thanks
By default in our theme we don’t have of support of WooCommerce but you may use WooCommerce that will not effect any CSS or JS issue with current theme but you may need to be some customization in WooCommerce to look perfect with the theme as we don’t have that support with our theme.
Hope it’s helps. Let us know if you have any other query.
Best Regards; ThemeAtelier.
Hi,
demo content is imported and I want to change some of the One Page menu items in the structure, but it doesn’t seem to work.
Example: I tried to add a newly created Video Promo Section to the menu. In the URL field I added #videopromo, but the page doesn’t scroll to Video Promo Section when the new menu tab is clicked.
I’d appreciate a quick reply and also a more detailed documentation. Thanks
Hi, since I haven’t received your reply I licensed another theme and sent my refund request to Themeforest support.
Did you add videopromo on section ID? Could u send us your WordPress access to themeatelierbd@gmail.com ? So we could check it.
Is it possible install text editor to format text in the Section Creator Feature Descriptions field, pls?
I can add , ahrdcoding, but an editor would be beneficial indeed.
Thanks
Hi, I can not add free fontawesome fonts. Tried fa-atlas and some others but it did not display at all. Can you pls help me? Thanks
my purchase code: 9466bd4b-b7e3-4a75-b41a-6b00f12d6ea4
Hi Theme Atelier,
how can I localise the shortcodes for the onepage scrolling site, pls?
The demo menu uses #screenshots, #about, #contact and so on, but I need these in Hungarian;#képernyőmentések, #rólunk, #kapcsolat
I tried to change these in the Section Creator, but can not. Pls advise. Thanks, Tamas
purchase code: 9466bd4b-b7e3-4a75-b41a-6b00f12d6ea4
Hello panograph;
We are really sorry for late reply. When you will create a section you have to put the ID here: https://prnt.sc/mev6fa and You have to create menus with same name/ID as link on menu as like this: https://prnt.sc/mev6vj
So when you will click on the menu you will go your requested section on-scroll. Hope it’s clear to you. Let us know if you need anything else.
Regards; ThemeAtelier.
Hi. I am unable to remove sections. Nothing happens when I click Remove. I’ve tried different browsers. How can I fix this? See screenshot: https://i.imgur.com/BzAYbyZ.png
Hi;
Thanks for choosing our theme. Could u send us your site link and WordPress access to themeatelierbd@gmail.com . So we could investigate the issue you’re facing.
Thanks.
Hi,
I have recently purchased Sandy mobile app WordPress template. i have installed in on this website http://precheck.com.au/. In the template the title on the home page is animated. it’s got “type writer” animation effect. however, as soon as i replace my title with the original template title, the animation stopped working. (where it reads “preCheck is best for…”) i was wondering how i can fix it.
Also, i realised i can add as many as title i want in that section, i added some, but it didn’t show them. it just showing the first tile. Here is the user name and password for the word press:
user: admin pass: HGyjdji%$#hsj
Looking forward to hearing from you. Regards
Farah
Note: Please do not share your site access here anytime. You should change your site access because this is a public section.
About your issue: http://prntscr.com/ky6878 You used a symbol there. Symbol is not workable on this animated text. but you are free to use entity codes instead of symbol. Like if you see your site now we’ve fixed it with entity code. Now it should work fine.
Let us know if you still need any help. Thanks for choosing our theme. You may review us about our theme by clicking this link: https://themeforest.net/downloads . We will be happy to see your feedback about our theme.
Thank you.
Hi thanks for your reply and the note. i didn’t know my question will be shared in a public forum. i have used support before with other themes and it was mainly communicating with emails i have changed the password for now. but how can i sent messages confidential next time if sharing user and pass was necessary to solve the problem. cheers
Thanks. 
You may send us direct message through our profile contact form: https://themeforest.net/user/themeatelier#contact or directly on themeatelierbd@gmail.com
Thank you.
Thank you
You are always welcome.
You may review us about our theme by clicking this link: https://themeforest.net/downloads . We will be happy to see your feedback about our theme.
Thank you.
Hello,
The next/previous button for the portfolio page has a different style as shown in the demo, Is there a setting where the same can be applied?
Thanks
You mean about screenshot section??
No, the inside page of a project. The button to go to the next or previous project
Could u send an screenshot?
Does this theme has header video support?
Hello,
Thanks for your comment. The theme supported with a section called “immersive video” for hero section. Here you may check how that section is work with video: http://themeatelier.net/wordpress/sandy/home-immersive-video/
Let us know if you have any other query.
Hello, not working this theme
http://company-test.ru/wp-content/uploads/2018/05/Screen-Shot-2018-05-30-at-7.18.26-PM.png
Not working section creator
We are coming soon with a new version with in today. We will confirm you.
We just updated the theme. Please use updated version for avoiding this kind of issue. Let us know if you need anything in future. We will be happy to provide you best support. Thanks,
Could you provide us WordPress access on our email: themeatelierbd@gmail.com ?
done. please check.
Hello;
Sorry. That link not working. http://prntscr.com/jo3gaf
Could u create an user access with password and send on our email please?
hi, please try again.
We are checking on. We’ll confirm you when we’ll done. Thanks
We’ve updated our theme and installed on your site. Everything is working fine. Let us know if you need anything in future. We will be happy to provide you best support. Thank you.
hi there, i have created a brand new installation of the sandy theme, but wen i edit the demo content. i’m not able to edit the sections. whats going on?
Could you provide us WordPress access on our email: themeatelierbd@gmail.com ?
hi there, my website went down and i am installing wordpress on a different domain. i installed the latest and it still says style.css missing. i ll add you as a user again, can you please see what the issue is?
Hi;
Seems you already installed it. Is not it? Let me know if need to do anything else.
Thanks.
It is a beatifully designed app showcase template and I am interested in licensing, but not with the one page version. Can it be customized/changed so that pages are associated with menu points and the URL doesn’t contain these ”#”, please?
Hello;
Thanks for your appreciation and happy to know you are interested to buy our item. Yes, You can add link/page instead of # of section. It’s ready to use the way you are looking for.
Thank you.
Many thanks for your quick reply. We will carefull check all of the features and decide soon.
Of-course. Take your time. If you have any other query don’t hesitate to ask here. Thanks.
Two more questions:
A) is the hero-mockup.png available in a higher resolution PSD/TIFF file, pls?
If we keep the one page scrolling landing page style with sections can we add submenus to the main menu points, pls?
Thanks. As you requested we’ve added all mockups in PSD version in downloadable file.
The sub menu option is already there. You can add sub menus.
excellent, thank you
You are always welcome.
Hello, I purchased and installed Sandy on a staging server and it works fine.
Q1: Do you have a dedicated support site wher I can submit tickets or you accept questions via email only. If the latter, pls let me know your email and I’ll send the purchase code to verify myself.
Q2: the HiRes source of this image was not included in the download package: http://themeatelier.net/wordpress/sandy/wp-content/uploads/2017/09/iphone-mock.png How can I get it, pls?
Thanks
Sorry. We don’t have any dedicated support site yet. We are working on that. You may send us a direct email on themeatelierbd@gmail.com if you need any further support instead of commenting here.
Thank you very much!
Many thanks for your quick reply and for the link. I sent my purchase code to you via email.
Hi
Does this work OK with woo commerce?
Greetings!
Sandy totally focused on the landing page so we don’t give support it in our deme but if you wish you may use WooCommerce plugin with this theme. The theme made by following all WordPress standards.
Let us know if you have any query.
Thank you.