46 comments found.
Hi. It is a very nice theme. But How can i change the color to green ? In your demo, there is a selection to change the color of the buttons. Thank you
I found it. Thanks!!
Hello I can’t upload demo content
Error: error (500)
Please check your server configuration all is ok. If still face issue open ticket in our support system
Hi, can we please get an update for the WP SEO Structured Data Schema Pro
How do I edit the header and footer?
Hi – we are trying to activate the licence but the them is not allowing us to do this – please help – I have submitted a ticket
Are you using latest version. Please login using same account from where you purchase theme . Theme activation need to activate using same account. Secondly try after few minute and do not try several times within few seconds
Latest version of what?
Yes we sed same Envato account
could you please check – I have sent you admin details in ticket
Ok, our team will check at the morning. Right now our support is offline. Thank you
Ok – please do needful as soon as possible – thank you.
Hi – we purchased the theme but the file was only 1mb? There was no Wordpress file to install? Please let me know
Hi
Themeforest theme files doesn’t include the WordPress file you have download the WordPress files separately from wordpress.org
Thank you, SmartDataSoft Team
so how do we upload the theme to Wordpress – thanks for replying quickly
I am confused – whenever we purchase a theme we always get all the files we need in one folder. What do I need to do please? Thanks
Hi
Please follow our documentation and you will be able to install the theme in your site https://smartdatasoft.com/docs/sanitizex-sanitizing-services-wordpress-theme/
Thank you, SmartDataSoft Team
had to request a refund. give up with this theme.
Hi
I checked your site. You changed the editor of the page from elementor to classic editor and that broke the site also for the header you selected a “elementor template” option for the header but didn’t select any valid template for the header. I have fixed all of them for you and now the site is ok again. Please check your site now.
Thank you, SmartDataSoft Team
Hello,
I would like to know if this theme is Stripe compatible
Thanks
Hi
As the shop is created with woocommerce and woocommerce supports the Stipe then the theme support Stripe.
Thank you, SmartDataSoft Team
i updated my theme still sties seems broke and not supporting PHP new version showing error —-— null to parameter #1 ($string) of type string is deprecated in /home/m0ibyf9j45xt/public_html/aimpests.com/wp-includes/formatting.php on line 2772
Hello, this error is WordPress core file error. Which not compatible your php version. Which version of php you are using. Please update your wp aswell
My site currently have php 8.1 version and WP 6.0 but still the same error – i have two sites on same cpanel so i cannot downgrade php version and i also dont want to loose this them as it my fvt theme.
Hi
This is a very unknown issue as we never faced this issue before.
So please disable the 3rd party plugins one by one and see which plugin is causing the issue. And please use the PHP version 7.4 .
Thank you, SmartDataSoft Team
php downgraded to advised version 7.4 now slides banner stop work showing “Loading”
When uploading the demo content I received the warning below about some items not importing. How do I fix this? Site seems to be working ok.
[WARNING] Failed to import “uploads”: Invalid post type mgmlp_media_folder [WARNING] Failed to import “2020”: Invalid post type mgmlp_media_folder [WARNING] Failed to import “08”: Invalid post type mgmlp_media_folder
Hi
You can ignore these errors. They are just a garbage error from our server we will clean it up in our future demo installer plugin update.
Thank you for mentioning it to us., SmartDataSoft Team
OK Thanks for getting back so quickly.
Hello, im interested in purchasing this theme, due to inactive developers int he past i always post a response time comment on themes i shortlist for a project.
03:37AM UTC +3
Looking forward to your reply.
Sorry not understand your message
Hi, is there a changelog for the update?
Hi,
We just made the theme compatible with PHP version 8.
You can check the change log in this link.
Click Here To check the theme change log
Thank you, Asif Mahmud, SmartDataSoft Support Team
I can’t update sanitizex core and I can’t translate Footer Widget properly ginestasolutions.com
Hi,
I think you are facing the PCL_ZIP type error while updating the theme.
Please follow this link for that issue.
And for the translation problem, please create a support ticket using the link below and please tell us in details about the issue there, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft suport system
Thank you, SmartDataSoft Team
Hi,
The first issue solved thank you very much!
For the second issue of translation, I can’t create support ticket, I don’t have more support time, so I decided to try to solve in other way myself. It’s a pity the footer section doesn’t change the same widget with the switch of languages.
Regards
Hi,
Sorry, that we were away on account of the weekend day off.
Could you please let us know which plugin are you using for the transalation?
Because, differnet plugin has different way to translate the footer on our theme.
Please let us know, we will assist and guide you in details.
Thank you, SmartDataSoft Team
HI, is there any way of adding support for forminator instead of contact forms? Also the elementor addons for the contact page, can it be disconnected from the form as well?
Can you please email me details from my profile page. So that we can understand it clearly. Thank you
This website have only one type of menu in left? Dont have a menu in right for computer version?
We have one menu like demo
thank you for this nice theme! I would be happy if you add an element for a listing of files to the theme. So as shortcode prefabricated design or elementor item. In my case it is about a download page with pdf files and some pdf files in the content area, which I cannot attach as buttons.
Demo import Error 404 Not found need help.
Sorry to know, but this must not happen. Please check our documentation ,may be their some kind of mistake. Open ticket in our support system for help
https://support.smartdatasoft.comThank you
Definitely, this should not happen. I sent a ticket and I dont see any response yet. It shoulnt bee complicated like this, i reead the documentation as well. Still gettging error not found 404
Right now our support is offline, you may be view in our support system our team will reply in our support time Please disable all plugins which did ‘t come with our theme, specially if one click demo importer other plugin is installed
Thank you
its been 13 hours since I requested for support with the error code 404 not found message on the demo import. I already deleted my wp and reinstalled a new one and issue still appears. in all the time I install demos I never have this issue. I need this issue resolved today if not I will just have to request a refund, its a waste of my time and money….
Hi, I am working on your demo setup right now. I will let you know in your ticket after I finish it. Thank you, SmartDataSoft Team
Footer widgets are not able to edit from saved templates (there are links in the blog home etc are linked to sanitize tony temlets can anyone help me pls
Please open ticket in our support system for technical help thank you
Would be nice if Support answers their support-tickets, waiting for 2 days now..
Hi, I already replied you and I think you also got the reply and tested it in your site. Thank you
Purchased theme and happy with it but having issues with a functions. Do you provide support and is there an option to hire as a consultant to fix or help with the few items?
Please open ticket in our support system. We will discuss their for customer work. Our support team will help you for any issue Thank you
