94 comments found.
how can i rename and add content in the second tab? https://snipboard.io/q39dcz.jpg
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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at which areas https://sante.qodeinteractive.com/product/coco-green/ of the product page where the tabs added to show up?
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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did this show in checkout https://snipboard.io/2IC0wx.jpg by checking a woocommerce setting or though a plugin setting ? https://snipboard.io/DbrYMt.jpg
Hi,
We haven’t tested this plugins with the theme.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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why does this open at every page in the website? https://snipboard.io/hQmODE.jpg it should only open in the first page and when someone subscribes it should not show it to him again !! this pop up shows at any page i click on the website and even if i have subscribed! this is insane
Hello,
Please navigate to Sante Core Options > Subscribe Popup and set the “Enable Subscribe Popup Prevent” option to “Yes” (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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this activates the prevent https://snipboard.io/GQ4Yb0.jpg so if someone does not click prevent he will see the popup at every page even if he subscribes? i want when he click “x” to the top right to not see the popup again until the next time he visits the website
also from where does the theme draw the quentin font for this title https://snipboard.io/Kdb2HD.jpg
i have not defined in somewhere in sante core/ i have added verdana everywhere
the popup also have the quentin pu i cannot find where is it defined
Hi,
Unfortunately this is not a feature of a subscribe popup element. It will be prevented once the “Prevent This Pop-up” is clicked. If you wish to change the functionality of this feature you would need to edit theme template files.
You can set font-family for H3 heading in Sante Core Options > Typography > H3 Typography (please see screenshot).
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i did not understand / the settings i chose https://snipboard.io/rv3e2o.jpg will show the popup once? and when someone clicks on the “x” on the top left the popup closes and when does it show again??
also i have selected verdana but the popup shows quentin https://snipboard.io/yHIQMC.jpg
Hi,
Once the “Prevent This Pop-up” is checked and the pop-up is closed it will stop showing on other pages.
You can also use custom css below to change font-family:
.qodef-sp-holder .qodef-sp-subtitle{
font-family: Verdana;
}
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i add info in here https://snipboard.io/aLF8l3.jpg that does not display in the front end why?? https://snipboard.io/78sOCA.jpg
also i added the code and still it shows quentin https://snipboard.io/p1PKuX.jpg
so like here https://sante.qodeinteractive.com/product/honey-green-tea/ how do i do this section https://snipboard.io/UV32vC.jpg and how do i do these tabs https://snipboard.io/UdZvz7.jpg / where do i edit them?
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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Hello, beautiful theme! btw I would need to completely translate the theme to Italian, but even with a Loco plugin I cannot find a way to translate the login/register/recovery password customized popup. How to do it? thanks a lot
Hello,
Thank you for reaching us!
Please try adding translation for “Sante Membership plugin” and try searching for labels there.
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thank you very much, and how about the mini cart and cart page, the text saying “Your cart is empty”. Thanks a lot
You’re welcome.
If you cannot locate some label inside the theme please try adding translation for Sante Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi! Is the theme compatible with Events Calendar or similar plugins?
Hi,
We haven’t tested the theme with Events Calendar plugin so we cannot guarantee this. You can check some of our themes with events calendar in this link.
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Similar question to other people on this thread about when you are going to update your theme. One of our sites has had multiple affected WooCommerce template warnings for a good few months now. Its great to hear an update is being worked on though do you have a rough eta of when it will be released so we can keep our customers updated?
Are we talking days, weeks or months?
Hello,
At the moment we don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Regarding WooCommerce please check the article here – What To Do If You Get The Outdated Files WooCommerce Message.
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Ignoring or downgrading if there is an issue is not viable solution. I’m sure you have a rough ETA too, we wont be holding you to an exact date and i’m sure you have a rough idea if you are days, weeks or months away?
Hi,
Unfortunately we don’t have ETA at the moment. Once the theme is updated you will be notified via email when the new update is online on ThemeForest and the changes will be listed in the change log.
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hi, i just bought your theme but i would like to know if you are going to update it otherwise i will ask for a refund.
Hi there,
Thanks for writing in! You should know that our team is working on updating all our themes and Sante will for sure be updated as soon as possible, and if you need assistance with any theme related questions you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi,
1. Are you still supporting this theme?
Asking you as it was last updated on “26 October 2021” and in the meantime everything got updated from Wordpress to Elementor.
2. Would you provide Elementor pro licence version also with the theme ?
Hi there,
Thanks for writing in! You should know that our team is working on updating all our themes and Sante will for sure be updated as soon as possible.
The theme will work well with the latest version of WP nevertheless.
When it comes to Elementor Pro, you should know that the theme comes with the regular version of Elementor and it is more than enough to achieve anything you do see on our theme demo.
Thanks
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Hi I had a pre-sale questions
Is a strike out price setting available? For example if I put a product on sale, I want the sale price to display next to the original price with a strike through it. Is that doable?
Hi there,
You can see our single product presented on our demo here this one is on sale and the strike through will be active once you insert your sale price.
Also it can be visible on our shop page here.
We hope this helped and let us know if you have any additional questions.
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Hey, when trying to update elementor database I am getting an crucial error mistake. could you helpe me out?
Hi there,
Thanks for writing in! This is a known issue with Elementor itself. You could contact them for further information on it, however, I have found the following as a proposed solution. You can navigate to Elementor -> Tools -> Versions -> and do a rollback to a previous version (maybe try with 3.2.4 version). This should allow the Elementor Data updater to go through quickly then you will be able to update to the later version.
We hope this helped!
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Hi there! If I enable the register option in “My accout” page, I’m eable to only put a valid mail and after that I’m registered, Is posible to require other fields (mail, username, pass) as the login/register popup works? I need that the clients have to create real accounts to be able to navigate the site.
thanksss
Hello,
Please make sure to leave “When creating an account, automatically generate an account username for the customer based on their name, surname or email” and “When creating an account, automatically generate an account password” options unchecked (please see screenshot). After that registration form should be displayed like in the screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Do you guys have a Shopify version of this store or can you convert this theme to a Shopify theme?
Hi there,
Thanks for taking an interest! Our themes rely on the WooCommerce plugin for WordPress software when it comes to shop functionalities.
There are however certain ways of integrating Shopify with WordPress through some 3rd party plugins, and if you are interested in this, you can read more about it on Shopify.
Do let us know if you have any additional questions.
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Hello, although it is a responsive theme, the shopping cart of my website is not displayed adapted/responsive on smartphone.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Is it compatible with wordpress version 6? The template was last updated in October 2021, is a new version expected?
Hi there,
Thanks for taking an interest! Last compatibility for WP is 5.8.1 however since there have not been any significant changes from WP 5.8 to WP 6.0 you can update your WordPress version without any issue. The compatibilities will be added in changelog within next theme update.
Thanks for understanding and let us know if you have any additional questions.
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hello you have RTL VERSION?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Feel free to reach us if you have any additional questions.
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Hi, Install the plugin Custom Product Tabs for WooCommerce and the content that I put is not seen .. it is only seen Lorem ipsum dolor sit amet, ad duo ubique dicunt, et. between by Elementor but it only shows me the description content but not the others tabs created
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hi, For theme Sant Organic Shop.
Can I use this theme for product showcase, as I don’t want to go for Shop right now and would convert to shop later, is this possible.
Request you, to please reply, as I will be purchasing the theme.
Hi there,
Shop functionality is achieved with the WooCommerce plugin, and catalog mode isn’t available as a standard option. For it, you will need a WooCommerce extension.
Also, you could consider using some CSS code if you want just to hide prices on products and other shop elements.
Do let us know if you have more questions!
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Thanks for replying, I just want to use the theme for product information and not for e commerce, will this be working fine for me.
Hi, please reply me, so that I can get more clarity of it.
Hi there,
Yes, you can use it only to display your products as catalog, without shop funcionality.
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Hello, can you help me unlink the license linked to a domain that is no longer used by the Santé theme? The thing is, I need to use that license on a new domain.
Hello there,
Thanks for writing in!
You can deregister your purchase code through our Help Center. In case you don’t manage you can contact us per this email and provide us with your purchase code, so we can deregister it for you.
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How do I have the products in the mega menu, when I switched the product category name that section in the menu broke. and I cant Hover over the “Shop” menu item and click the blue Mega Menu button. Set the “Sub Menu Display Mode” to “Mega Menu – Grid Layout”. because that is not there. Its not in the documentation either. Your help would be appreciated.
I even tried to go to your support. I sign up, says “Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.” but havent gotten an email to create an account. Currently having issues with the “Shop dd Widget” it will not load
I also am having this issue On the product page, the Description overides the description I write on there, if I delete it is blank, then when I put my description Lorem ipsum text
Hi there,
Could you please give us the email adress so we can verify it manually? In the meantime, please check the spam mails, maybe there you will find the verification email.
Also, please take a look at the following article.
In order to be able to edit description text in single product pages you would need to edit them with Elementor. In order to enable usage of Elementor in Single Product pages go to Elementor -> Settings -> General -> Post Types -> check Products.
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