24 comments found.
Hi,
Thanks for nice and very elegant theme. But I have Woocommerce post checkout 503 ajax error when trying to make order. Under the log file it problem with Sante core plugin (it works when i disable it). :cry:
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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already, but they said that everything works for them
Hi again,
Please provide your request ID so we can check.
Support
Select Portfolio part of
Qode Interactive
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95253
Hi again,
We found your request and we see that our agent replied, but you never replied back. If your issue still persists, please write in and our agents will investigate further.
Support
Select Portfolio part of
Qode Interactive
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Agent replied for my message with error log than it’s ok for him
Hi again,
We located your new request, it will be answered as soon as possible.
Support
Select Portfolio part of
Qode Interactive
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Problem was solved, thank you
We’re glad to hear this!
If there’s anything else, don’t hesitate to write in.
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Select Portfolio part of
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Hello I have a problem with the checkout of my theme, could you help me to solve it? I could not get a response from support
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hello I have already sent my ticket since yesterday very early and I have not received a response, I hope you can help me to solve it, notice in your comment thread that someone else has already had the same thing, I hope you can share that solution with me, thank you
The number of my ticket is # 97642
DO NOT BUY THIS THEME IF YOU WANT TO MAKE A STORE !!!!
Guys, I don’t know what game are you playing, but every hour that passes is money and clients lost.
YOUR TEMPLATE IS A STORE, AND EVERYTHING ITS OK, EXEPT FOR THE FACT THAT THE STORE DOESNT WORK, you can not make payments and there is no way to fix it other than destroying the template by disabling the “sante core plug in”
We have spent days personalizing the store, design and photos and now we will have to make all the work again because it doesn’t work, the main function on a store is not working.
We havent even have a response or message from you…
Please if you can not solve this we need a refund.
Hi there,
We do apologies for a bit delayed answer as we had holidays recently. Thanks for reporting this and no need for such a language. Our team has fixed this and it will be released in a theme update today. Also we do see that your request has been handled and that our support agent has helped you so please if you need any further assistance continue the conversation with our support team. This fix will be included in the theme update as well.
Thank you for your patience.
Support
Select Portfolio part of
Qode Interactive
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update case!
support team answered and problem has been solved thanks for the theme update released.
love you guys
Hi there,
Glad to hear this has been resolved!
Support
Select Portfolio part of
Qode Interactive
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Hi There, I just love the theme! I need a new theme and I’m interested in purchasing this one. But before I do, I do have some pre purchase questions:
1. After a customer selected a product or products, I want him/ her to be able to select a free postcard with that purchase. This free postcard is available in several options, which I want him/her to be able to choose from (max 1). Do you have options for that in the theme? What are these? 2. I assume the order of sidebar contents be edited? 3. In the demo, on this page: https://sante.qodeinteractive.com/shop/ when you want to use the price filter and if you already have an item in the basket, the basket opens over the price filter. Which is annoying as the mouse is then not even close to the basket icon. Can that be fixed? 4. There are related and featured product possibilities, but do you also have a recently viewed option in the theme that can be used? 5. Is it possible, in the checkout, to add a second order notes box? I need people to be able to add order notes but I also need an open text box for something else. Also, is there a max. Characters to this open text box or is that adjustable?
Thank you in advance!
Hi there,
Thanks for taking an interest!
1. The theme uses WooCommerce for its shop functionality, and such an option is not included but could possibly be achieved with some of the WooCommerce official extension.
2. Yes, you can add your sidebar content and rearrange the order of it for sure.
3. The cart is open if you hover over it, if it is not hovered over it will stay closed. If we somehow misunderstood you on this please let us know.
4. Unfortunately we do not have such a feature within the theme, however this could be achieved with some third party plugin or WooCommerce official extension. Do note that we have not tested any third party plugins with our theme and cannot guaranty theme compatibility but you are always opt to test this on your end.
5. You can read more about order notes here
We hope this helped and let us know if we somehow misunderstood you or if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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Thanks for the quick response. What I mean with my third question: What happens is that the basket also opens, when I hoover over the price filter (when there is an item in the basket). And that is quite annoying, as you want the basket to open when you only hoover over the basket. But now it already opens when the pointer is way below the basket icon. I can’t share a screenshot, but maybe if you replicate it you will see what I mean. If a customer has an item in the basket and searches for something else, by using the price filter, now the basket opens over the price filter. Hope I explained it better now 
All other answers are clear, thanks!
Hi there,
We will check this with our dev team for possible improvements. Thanks for sharing this with us.
If you need any further explanation you are more than welcome to send us a mail to our help center for further correspondance.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi Good day, I am interested to purchase and build my website based on Tea Shop theme, may I know is it possible to have Quickview function for variable product on the Tea Shop homepage? I saw other demo do have Quickview function on the homepage but not tea shop demo, is it possible?
2. On shop page, is it possible to have add to cart button with quantity and variable option directly, without needing to go into the product page?
Thank you!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi, I have submitted ticket but it has been a day+, may I know how soon will the team response?
Hi there,
Thanks, we do see that an agent has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Select Portfolio part of
Qode Interactive
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