Modifying my review from 2 stars to 1 star because more than 2 weeks since I created my ticket, I still have not received a solution.
I had to go fix the problem myself using 3rd party tools. If I insert the sante blog widget it is still broken and does not show images.
0/10 solution 0/10 support. I bought a theme for 80$ only for it to have a bug and then spend the next 2 weeks waiting for a solution then finally getting frustrated and using third party solution.
I had to purchase elementor pro to come up with a solution to avoid the bug your theme had. The bug which still exists by the way.
Honestly, I would never purchase any qode themes for any of my clients in the future based on my experience.
Author response
Hello,
We are sorry to hear about this bad impression you've got.
Have you tried to install the Disable Lazy Load plugin? The lazy loading feature for images was added in WordPress 5.5 version and can sometimes interfere with loading of images, especially ones with some kind of appearing animations.
Please understand that sometimes additional troubleshooting is needed in order to find the cause of the unexpected behavior. Please continue the conversation with our support team at the Help Center and they will gladly help you.
Best,
Select
Theme is beautiful, but there's no support for this theme. Theme author does not reply to messages. I can not install demo content, have been going back and forth with my hosting support trying to install Demo without any success. They make it look easy on the documentation but if you run through any problems, they won't support or reply to any messages.
Author response
Hello,
At the moment we couldn't locate any ticket with your purchase code or Envato username at our Help Center. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article - Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It's recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Best,
Select
Thank you for your quick,
accurate support and warm and kind attitude.
Take Care
Yotvat Albas
by aashaf 1 year ago
Sadly you can only choose one main reasong why this theme is really good.
One of the best customer support I saw and I bought over 20 themes and also a very nice design.
Very happy wit the theme. Will buy it defently again :)
The design of the theme is fresh and minimalist.
Customer support is amazing, very helpful, knowledgeable, and responsive.
