I have grown to expect rubbish support when I buy a template. In fact I am so paranoid now that I wrote and asked a question before I purchased it - just to see how long it would take for support to write back to me. I am in Australia and I got an answer straight away. Suitably impressed - I purchased the theme.
I love, love, love the template, but I have to select Customer Support as my main reason for 5 stars.
The documentation is well written and thorough. It had everything I needed to customise my theme the way I wanted it. I didn't have to guess or figure out anything.
I had no problems at all installing it - everything worked as it should - right from the word go.
I did have a question about some custom work and oh my goodness. AMAZING SUPPORT!!
Never - ever - for any purchase that I have made here - have I received such amazing support and service.
I cannot recommend this seller enough. If you don't like this theme then I would seek out their other work to find one that suites. You'll be so glad you did.
Congratulations on a job well done.
All the best.