563 comments found.
Hi,
I have problems with the theme update, because WPBakery Page Builder couldn’t be updated to v6.9.0 (now with Sarraty 4.77 it is v6.7.0). Is there an update for that?
Thanks a lot in advance and best wishes
Joska
Guys, good afternoon! I need help!!!!
My page has a structure error after an update. https://www.agrofoster.com.br/Note that on the side of the slider there is an error, it appears to be a title, but I don’t know how to remove it.
Please help me!! If needed, I can pass my admin password.
Hello Friend!
I can insert PDF download links in the lines: PROJECT DETAILS Date : July 13, 2013 Customer : Customer Name Tags : PDF links Home ” Projects “Project Three
Thank you
Hello guys! I was enchanted by the theme and I already know exactly what to put (I made a drawing of the structure). I have a domain and a hosting but I don’t understand anything about wordpress settings.. If I make the purchase, will you install it for me? What amount do you charge? Thanks a lot guys.. I’ll be waiting.
Hi friend 
hope you are fine,
Thank you for your interest in Sarraty, I’m sure you will like it!
Please contact me in a private message via my profile to discuss the service
Thanks!
sent.. I’m waiting guys…. tkssss
Guys, I sent emails and comments but I didn’t get a response to the previous request.. do you think you could help me with the installation and configuration? Big hug and thanks.
Hi, I tryed update the Sarraty theme in worpress but it shows the following issue:
Installing theme from uploaded file: sarraty-core-1-6.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi friend hope you are fine,
Sorry for the delay and thank you for your patience.
Don’t worry it’s common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Please try and let me know your feedback!
I updated Sarraty and now I get error messages when trying to update widgets, I cannot use the theme options as it won’t let me select anything trying to add sidebars I hit add new and nothing happens, cannot update logo etc… please help
Hi friend hope you are fine,
Please make sure to update Sarraty Core plugin from (Appearance > Install Plugins). if it’s updated already, please send me login info in a private message via my profile so that I can investigate the issue and fix it for you
Thank you for your patience.
Thanks for keeping this theme updated! It’s still a great theme!
You are welcome anytime buddy We are preparing for many improvements soon, please stay tuned!
Hi,
I am getting the following errors when trying to add Sarraty to WordPress.
Fatal error: Array and string offset access syntax with curly braces is no longer supported in C:\xampp\htdocs\test\wp-content\themes\sarraty\functions.php on line 1167
Warning: Trying to access array offset on value of type bool in…............
I am wondering how to fix this. Thanks!
Hi friend hope you are fine,
Can you please let me know which version of Sarraty are you using?
Thank you for your patience
Hi,
I am not sure how to find it. But it was purchased on 2020-10-26. Does that help?
Thanks!
Please update to the latest version using Envato Market plugin and let me know the feedback
Hi again,
I tried using the Envato plugin. The problem is my university bought this. So I do not have access to the account that purchased the theme. Is there any way I can update the theme without the login? Will it work if I configure my WordPress to an older PHP?
Thanks!
Hi friend
Ok, please send me the purchase code to support[at]ahmad.works and I will send you the update and how to update
Thanks!
Thanks a lot for your support!!!
Using the latest theme and php 7.3.28. Cannot make any changes to the Theme menu and the save button does not work. Cannot update copyright text due to this also.
What could be the issue?
travelnstay.com
Hi friend hope you are fine,
Can you please send me login info to support[at]ahmad.works so that I can check the issue and fix it for you?
Thanks!
Hi, we purchased the theme and are trying to translate some of the strings but there is no way to do it. I tried to translate the included .po files with Poedit and they do not include all the strings, I installed loco translate as suggested in other posts here, but they only show what is included on the .po files. Could you please point me to a way to correctrly translate the strings? Thanks a lot.
Hi friend hope you are fine,
Thank you for purchasing Sarraty, I’m sure you will like it! Can you please identify the strings that you want to translate so that I can help you better?
Thanks!
Thanks, the first one is Home that shows under the breadcrumbs, Posted on, that shows on the date of the published posts, Comments are closed, under the actual posts, Search the blog on the search box, as well as Go on the same box. Those are the ones I have seen so far. Thanks.
Hi friend hope you are fine,
These texts should be available for translate indeed, can you please send me login info to support[at]ahmad.works so that I can investigate the issue better?
Thanks!
Hi friend hope your weekend is going fine,
Thank you for reporting, we have checked and the demo is working fine, can you please recheck and let me know the feedback?
Hello.
Everything is working fine.
Regards George.
Great Please feel free to ask anything, we are here to help!
Hello, I have purchased your theme, thank you. I have a question, how can I remove the icon that displays behind the image on the elements on the front page. Please see https://beta.autopo.st/ and specifically the Roku TV image, if you hover over it, an icon appears (smiley face). I have found where to change the icon, but if I select ‘No Icon’ then the whole image disappears, I just want no animation, so on hover, nothing happens. Is this possible? Thank you.
Hi friend hope your weekend is going fine,
You can do this by adding this custom css code to (Appearance > Theme Options > Custom CSS) and let me know the feedback
.service_row_bordered:hover .ch-info { -webkit-transform: none !important; -moz-transform: none !important; -o-transform: none !important; -ms-transform: none !important; transform: none !important; }
Thank you for your patience!
That worked, thank you
You are welcome anytime buddy Please feel free to ask anything, we are always here to help!
Sarraty 4.75
Hi,
I’ve got a message about a technical problem with a part of Sarraty:
Error details
An error from type E_COMPILE_ERROR was found caused by the file /var/www/vhosts/web19.jabserv.de/httpdocs/wp-content/plugins/sarraty-core/shortcodes-ultimate/inc/core/tools.php in line 125. Error message: Array and string offset access syntax with curly braces is no longer supported
An – there is version 6.6 of WPBakery Page Builder but the plugin isn’t updated. Will you provide an update of Sarraty?
Thanks a lot in advance.
Best wishes,
Joska
Hi Joska hope you are fine,
Thank you for reporting, we will release a new update on Saturday, please stay tuned!
Hi,
I downloaded the theme from themeforest but the newest files are from 2020, December. Can you say, when I can try it again?
Best wishes,
Joska
Hi,
anybody out there? 9 days ago you said, that the update will be released on Saturday. What went wrong? Can you tell me when the update will be downloadable?
Thanks in advance and best wishes,
Joska
Hi friend, hope your weekend is going fine,
Sorry for the delay, the update will be up in 24 hours Please stay tuned and thank you for your patience and understanding.
Please can you only announce the update when you are totally shure that you can keep the appointment. Can you please give us a binding date?
Hi, please give me an answer. Could you please integrate an update function in this theme so I don’t have to ask again and again every several months? That would be great.
Hi,
am I the only one that needs this update so that you do not feel like providing the update? What is the problem. A short answer would be nice, thanks.
Hi friend hope your weekend is going fine,
We are sorry for the delay, we got stuck with pile of updates and support. The update will be up within 3-4 hours, please stay tuned and thank you for your patience and understanding
We are sorry for the delay, countered some issues while preparing the update to make Sarraty compatible with php 8 so it would be delayed to 3PM GMT timezone at most. Please stay tuned and thank you for your patience and understanding.
Hi, OK. Got the update and all works as expected. Thank you.
Great, thank you for your patience and understanding. Sarraty will be updated regularly from now on
Enjoy Sarraty and have a great day!
Hi, same procedure as every time – I got problems with the theme update, because WPBakery Page Builder couln’t be updated to v6.7 (now with Sarraty 4.76 it is v6.6). Please update the theme.
Thanks a lot in advance and best wishes
Joska
Hi, please reply when we can expect to receive the update.
Hi friend hope you are fine,
The update will be up on 21 Wednesday Please stay tuned and thank you for your patience and understanding.
OK, nothing. Next appointment?
I don’t want to be rude, but so far it has never worked out on the first announced dates 
Please make appointments that you can keep. It’s always frustrating that way.
Best wishes
Joska
Sorry for the delay the update is approved and up now Thank you for your patience and understanding, we are working on improving our deadlines and support.
Enjoy Sarraty and have a great day!
Hi,
thanks a lot. I already updated the theme. No problems as usual thumbsup.
Best wishes
Joska
You are welcome anytime buddy We are preparing for many improvements soon, please stay tuned!
Hello… We would like to know if we could create a slider of headings like a marquee inside already created slide of a slider in revolution slider plugin.
Hi friend hope you are fine,
Thank you for purchasing Sarraty, I’m sure you will like it!
Can you please list an example so that I can help you better?
Thanks!
We are looking to create full width row layout using WPBakery Page Builder V(6.5). But we are not able to achieve the full width row layout and we are not sure what is the reason behind it. Could you please help us in creating the full width row layout using WPBakery Page Builder V(6.5). Please get back to us as soon as possible.Thankyou.
Hi friend hope you are fine,
Can you please send me login info to support[at]ahmad.works so that I can investigate the issue and fix it for you?
Thanks!
Good morning:
Excuse me, ¿How could we update your theme?. There is a big problem between your theme and SLL certificated from my host. Maybe if I update the theme, it would be solved.
Sorry for my English. Thank you so much.
Hi friend hope you are fine,
You can update the theme easily using Envato Market plugin Please try and let me know the feedback!
Hi There! I’m still running into two issues with the theme. 1. The bottom ‘save settings’ button doesn’t work, and when the settings are saved slashes and special characters are stripped out of the settings. Specifically the html I entered into the ‘footer’ field and the ’\’ entered in the custom css on the header page. 2. When adding a blog post there is no area anymore to add a title for the post. How do we get that to appear again? Thanks!
Hi There, any update on the blog page title area and the special characters problem? I emailed all our pertinent login info a couple days ago as well. thanks!
I found the no title area to be a conflict with another plugin. So the remaining issue is the special characters being stripped when entering the ‘Theme options’ area.
Hi friend hope you are fine,
Sorry for the delay, Please make sure that you have the latest version of Sarraty. You can update easily from Envato Market plugin. if the issue persists. please let me know so that I can check the issue for you
For some reason I don’t get an option to update from the Evato Market plugin, however I did manually update from downloading the new 4.75 version from the downloads area. The ’\’ and html are still being stripped from the settings when you first go into the ‘theme options’ area. Once you redo and save it is fine, but if you ever visit the area again the html content in the footer input field and the custom css gets special characters stripped out again.
Also the bottom Save All Changes button still doesn’t work.
Hi friend hope your weekend was great,
I have replied to your email, please check and let me know the feedback
Thank you for your patience.
hi May i know how do i cange these email and phone number : email@address.com : +1-23-456789 ?
Hi friend hope you are fine,
Thank you for purchasing Sarraty, I’m sure you will like it!
You can change phone number and email from (Appearance > Theme Options > Header Settings > Header Phone Number & Header Email Address)
Please feel free to ask anything, we are here to help!
sorry , i got
Hi friend hope you are fine,
Please feel free to ask anything, we are here to help hope everything is going fine!
Hi There! I just purchased the theme and am running into the same problem I ran into when setting up this theme for a different client. The Revolution Slider doesn’t scale correctly or show up responsive at all. Please look at http://box5434.temp.domains/~mbgcobiz/?page_id=123 as an example. I just imported the sample data and haven’t changed many settings yet at all.
Hi friend hope you are fine,
Thank you for your patience, please send login to support[at]ahmad.works so that I can investigate and fix this issue for you
thanks! I sent in the info yesterday
Hi! I’m working on customizing the Sarraty theme. I was wondering if there is a certain plugin or browser that needs to be used to make the logo upload button work on the theme options? Also, is there some documentation on how to make the theme look like the sample? Right now it defaults to looking like a blog page instead of a homepage and I can’t find where to change that. I already changed it to start with a static homepage in settings -> reading but it doesn’t seem to make a difference. thanks! Jen =)
I re-loaded the plugins and that got the upload button to work, however, I still can’t get it to be on any format other than blog for any of the pages. I also can’t find where to edit colors such as the rollover link colors.
Hi friend hop you are fine,
https://monosnap.com/file/tmuhYXmITqm0p4VLdm1kQSuIa7NY4p
And to set colors, please go to (Appearance > Theme Options > Color Settings) and for the texts colors go to (Typography Settings)
Please try and let me know the feedback, thank you for your patience
Hi There! I don’t know what my problem is but I can’t seem to get things to function as intended. Is there a place where we can find a code to register the slider revolution plugin? I can’t seem to get the slideshow to be responsive no matter what settings I change, and I wonder if it is an issue with an outdated plugin? https://www.lsfhealthsystems.org/NEW/
Hi friend hope your weekend is going fine,
Can you please make sure that you have the latest version of Sarraty using Envato Market plugin and then update all plugins from (Appearance > Install Plugins) and let me know if the problem persists?
Thanks
The theme is already up to date with version 4.75 and all plugins are updated except Revolution Slider which won’t let me update because we don’t have the pro version. Is there a way to update it?
Hi friend hope your weekend was great,
Thank you for your patience, we are releasing a new update with the latest version of Sarraty within a few hours, please stay tuned
thank you! If you can, is there a way to escape the backslashes when saving settings? I have custom html in the copyright line and some font awesome icons in the custom css section. Every few time I save the backslashes get stripped out and my html disappears and the icons appear as just their code.
just to follow up on the stripping back slashes thing… it happens when you first open the settings, it loads the settings in stripped. So if I add the slash back and keep making changes while I’m in the settings area it works great, but as soon as I navigate to another area of the wp-admin and then go back into the theme options it happens.
Hi friend hope you are fine,
Can you please send me login info to support[at]ahmad.works so that I can check the issue and fix it for you?
Thank you for your patience.
