A-Works

A-Works supports this item

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456 comments found.

Hi Ahmad, my site is running on https but there are a lot of http-mistakes: eg. http://www.kaleidocom.at/wp-content/themes/sarraty/framework/shortcodes-ultimate/assets/css/content-shortcodes.css?ver=4.9.8.1

Can you help to fix this? Because it’s broken in some browsers and redirected to http.

A-Support

A-Support Author Team

Hi friend, hope you’re fine :)

First thank you for purchasing Sarraty, sure you’ll like it ;) Sorry to hear that, we’ll work on it, for now, you can use Wp Force SSL plugin to force all links to https :) it’s also good solution as there are plugins which may use http links that breaks https :)

Enjoy Sarraty and feel free to ask anytime, also, if you like the theme, we’ll be honored if you give Sarraty five stars at Themeforest :)

Have a great weekend!

Hi, I’m using the Visual Composer while building a page. I’ve chosen the VC Page Template but whenever I try to give the row a background or ID, it’s not showing up on the front-end.

I’ve also tried making the sections within Visual Composer full-width and that is not working either.

Any help would be appreciated. Thanks!

A-Support

A-Support Author Team

Hi friend, hope you’re fine :)

Are you making changes at General tab or Sarraty Section?

Thanks!

The Sarraty Section.

Trying to add different backgrounds to different rows throughout the Visual Composer. Seems like one background works, but all the others don’t save.

Thanks!

A-Support

A-Support Author Team

Could you please send me your login info. at support[at]ahmad.works so that I could investigate this issue for you?

Thanks :)

eeldwin

eeldwin Purchased

I just upgraded the newest sarrty theme to 4.4 and slider revolution to 5.2.5. Suddenly, the slider revolution got multiple jQuery conflicts (https://www.themepunch.com/faq/multiple-jquery-conflicts/). Any advice?

A-Support

A-Support Author Team

Thanks for your patience, one last thing, could you please send me your Wordpress login info. at support[at]ahmad.works so that I fix the issue for you? :) it will take about 15 minutes.

Thanks!

eeldwin

eeldwin Purchased

sent, can you check your email?

A-Support

A-Support Author Team

Got it, please check your inbox :)

Hello Ahmad,

I have recently bought the Sarraty theme and i am very pleased with it’s features but i have a question. Can i put side bars to BOTH sides (left- right), and if so how can i do it? It’s crucial for me to have this on my site. If we can’t find a solution i will be forced to get another theme. I am waiting for a positive response :)

A-Support

A-Support Author Team

Hi friend, hope you’re fine :)

Thank you for purchasing Sarraty, and happy that you like it! Unfortunately we’re supporting only 2 column layout (content + sidebar), sorry to disappoint you :( but you can customize it through Child theme, here’s a nice article about how to create a child theme https://www.elegantthemes.com/blog/resources/wordpress-child-theme-tutorial and another one about how to add a sidebar location http://www.wpbeginner.com/wp-themes/how-to-add-dynamic-widget-ready-sidebars-in-wordpress/ :)

Also, we’re providing custom services at AhmadWorks :) you can contact us for more details if you like :)

Hope I could help you, please feel free to ask anytime and enjoy Sarraty :)

Have a great day!

shuyi82

shuyi82 Purchased

Hi, I just purchased Sarranty but fail to install the theme after I uploaded it, as it stated “The theme could not be installed. The theme is missing the style.css stylesheet.” Could you please help fix this problem for me? Thanks!

A-Support

A-Support Author Team

Hi friend, hope you’re fine :)

Thank you for purchasing Sarraty, hope you’ll like it :) Don’t worry, this issue is common :) just the theme wasn’t uploaded correctly, Themeforest has already provided an easy fix for it :)

Enjoy Sarraty and feel free to ask anytime :) also if you like the theme, we’ll be very grateful if you give us five stars at Themeforest :)

Have a great day!

shuyi82

shuyi82 Purchased

Hi Admad, Wondering if it is possible to upload just the selected homepage from the demo content instead of the whole demo content package? I want just this homepage without other pages: https://ahmad.works/sarraty/

A-Support

A-Support Author Team

Hi friend, hope you’re fine :)

I’ll send you at email the content of home page :) as a page builder template and visual composer template :) please check your inbox :)

Enjoy Sarraty and feel free to ask anytime :) Have a great day!

bet768

bet768 Purchased

Hello I need to change this text PROJECT OVERVIEW in the project page into something else. How can I do this? Thank you very much :)

A-Support

A-Support Author Team

Thank you for the example :) I’ll check it now, please stay tuned!

A-Support

A-Support Author Team

Hi friend :)

Got the issue, you’ll need to write [su_spacer size="40"] instead of [spacer size="40"] Better use Insert Sarraty Shortcode button for such shortcodes to be sure that you’re using the right shortcode name :)

Enjoy Sarraty and feel free to ask anytime! Have a great day :)

bet768

bet768 Purchased

thank you again! have a great day :)

bet768

bet768 Purchased

Hello how can I update my purchased theme to the latest release? thanks

Hi, thanks for using Sarraty, to update the theme you need to install Envato Toolkit plugin and use your purchase code to check for new update then you can auto apply it, if you still need any help please let me know, have a nice day :)

where do i put the purchase code? I just purchased the theme, do i need to activate it? or is the purchase code only for Envato Toolkit?

Thanks for purchasing Sarraty, the code is only for Envato Tool kit to get automatic updates, you are welcome, best wishes :)

Hi, when I insert a picture as “Custom page title background URL” within a page it is static. How can I change it to responsive?

A-Support

A-Support Author Team

Hi friend, hope you’re fine :)

Unfortunately I can’t support you as there’s no indication that you’ve bought the theme, please comment with the account you bought the theme with :)

Thanks!

Did it already on your theme support page

A-Support

A-Support Author Team

Oh, never mind, got it now :) will reply you right now at the support forum :)

Regarding the Blog Post List: 1. How can I edit/translate “Red More…” and “posted on…”? 2. How can I delete the “posted on…” row? 3. How can I edit the length of the post preview?

Did it already on your theme support page

A-Support

A-Support Author Team

Sorry, I didn’t understand, how you did it? :)

A-Support

A-Support Author Team

Oh, never mind, got it now :) will reply you right now at the support forum :)

bet768

bet768 Purchased

Hello :) I have a problem with google maps visualization, there’s always a blue stripe on left that I can’t remove…you can see the problem here> http://demo.pentasrl.net/contactme/contatti/ sorry but can’t understand why. Thanks!

A-Support

A-Support Author Team

Hi friend, hope you’re fine :)

Thank you for choosing Sarraty, hope you’ll like it! I’ve checked your website and the map isn’t appearing, have you made any changes?

Thanks!

A-Support

A-Support Author Team

Hi friend :)

Actually the map don’t appear to me at all, however, I’ll investigate the issue for you :) don’t worry.

Thank you for your patience :)

bet768

bet768 Purchased

Hello :) sorry but noticed that sarraty shortcodes do not work, what is missing? Thank you very much

A-Support

A-Support Author Team

Hi friend, hope you’re fine :)

Sorry for the delay, waiting for your login info. as I requested at the previous comment, I’ll need it too to investigate this issue :)

Thanks!

bet768

bet768 Purchased

Hello :) A few questions: is there a way to make the sidebar widget Sarraty-Project smaller (thumbnail lower in pixel) working on the code? Another question: is there a way to work and modify the appearence of the Projects thumbnails in the page?for example I would like the text background to be darker, and the description you see in the thumbnail shorter. – for example here in this page> http://demo.pentasrl.net/rivestimenti/ I’m referring to the description you find under each of the three images…. Thanks!

A-Support

A-Support Author Team

You’re welcome anytime friend :) thank you for your patience!

Have a great day ;)

bet768

bet768 Purchased

Hello sorry again ;) is there a way -always talking about this portfolio projects thumbnails -on code to show just 2 lines of description? Thanks!!

A-Support

A-Support Author Team

There’s a Sarraty update coming up within the two next days, which includes option to limit description of the projects :)

Please stay tuned and we’ll notify you ;) Have a great day!

skehoe

skehoe Purchased

Hi I have purchased and installed this theme however I keep getting an error message: cURL error 56: Failure when receiving data from the peer when trying to install the required plugins. Is there a way around this? Also I can’t find the demo importer to install demo content? I tried to access the support forum but everytime I enter the purchase code I get a message saying something went wrong?

A-Support

A-Support Author Team

Hi friend :)

Ok, try again from (Install Plugins) one last time, if it didn’t work, then you’ll find the plugins in the theme files at directory (sarraty/framework/tgm/plugins) :)

Thanks!

skehoe

skehoe Purchased

ok great thankyou.

A-Support

A-Support Author Team

You’re welcome anytime friend :)

Enjoy Sarraty and have a great day! and if you like the theme, we’ll be very grateful if you give us five stars at Themeforest :)

Have a great day!

Hello! is there a way to add a sidebar to a project page in full width? Thanks :)

Hi friend :) hope you’re fine!

Unfortunately, your support period is expired and according to Themeforest rules I can’t provide you support :( sorry for that! Also, sidebar isn’t available at project pages unfortunately :)

Enjoy Sarraty and have a great day!

Hello, i can’t fine source plugin evolutionslider.zip and also i can’t see backup files

Hi, thanks for purchasing Sarraty, actually you don’t need the source file of the plugin to install it, you can just select “Install Required Plugins” from your WordPress dashboard, and install all included plugins with the theme, and if you mean the demo content files, you also don’t need them to import demo content, you just want to go to > appearance > theme options > backup options then click on import demo content, this will do everything for you and you will get your website exactly like the demo site, and if you still need any help please let me know, we are here anytime for your help, you are welcome, have a nice day :)

Thanks,

Is everything working with now? please feel free to contact us anytime if you need any help with theme.

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