452 comments found.
Hi Ahmad, my site is running on https but there are a lot of http-mistakes: eg. http://www.kaleidocom.at/wp-content/themes/sarraty/framework/shortcodes-ultimate/assets/css/content-shortcodes.css?ver=4.9.8.1
Can you help to fix this? Because it’s broken in some browsers and redirected to http.
Hi friend, hope you’re fine 
First thank you for purchasing Sarraty, sure you’ll like it 
Sorry to hear that, we’ll work on it, for now, you can use Wp Force SSL plugin to force all links to https it’s also good solution as there are plugins which may use http links that breaks https
Enjoy Sarraty and feel free to ask anytime, also, if you like the theme, we’ll be honored if you give Sarraty five stars at Themeforest
Have a great weekend!
Hi, I’m using the Visual Composer while building a page. I’ve chosen the VC Page Template but whenever I try to give the row a background or ID, it’s not showing up on the front-end.
I’ve also tried making the sections within Visual Composer full-width and that is not working either.
Any help would be appreciated. Thanks!
Hi friend, hope you’re fine
First, thank you for purchasing Sarraty, sure you’ll like it
The latest version of Sarraty (4.23) includes many improvements for Visual Composer, you can update using Envato Toolkit plugin
You’ll need to assign background through tab (Sarraty Section), not (General)
Also, for full container width, you’ll need to assign page template to (Page Builder)
Enjoy Sarraty and feel free to ask anytime!
Have a great day
Heba.
Thank you!
I was able to set the row as full width, but there is no option to keep the text from expanding out to the edges. I’m wanting a full width background color with the text set within a container. Is this possible?
Also, I’m still not able to set a background color to the Visual Composer row. Can you confirm that you can set a background color to a row using Visual Composer with the Page Builder template?
Thanks!
Also, I’m using Sarraty Version 4.3
Disregard my comments. Seems like I got it working now.
Thanks for the help!
Hi friend, hope you’re fine
Sorry for the delay, glad that you got it working and would be pleased by your feedback about Sarraty as we’re working on updating and improving it
Have a great weekend! Heba.
Actually I’m still having a few bugs when using the Visual Composer.
When I try to use different background images/colors on different rows throughout the page, they are not appearing. It seems like it resets every time I save.
Is there a way you could test the Visual Composer plugin with a variety of background images/colors on the same page and see if you get the same result?
Hi friend, hope you’re fine
Are you making changes at General tab or Sarraty Section?
Thanks!
The Sarraty Section.
Trying to add different backgrounds to different rows throughout the Visual Composer. Seems like one background works, but all the others don’t save.
Thanks!
Could you please send me your login info. at support[at]ahmad.works so that I could investigate this issue for you?
Thanks
I just upgraded the newest sarrty theme to 4.4 and slider revolution to 5.2.5. Suddenly, the slider revolution got multiple jQuery conflicts (https://www.themepunch.com/faq/multiple-jquery-conflicts/). Any advice?
Hi friend, hope you’re fine
could you please submit your website url so I could investigate the issue better? also, are you using a plugin which combines JS files?
Thanks!
my website is http://rectmedia.com/ (currently i disable the revolution slider). I don’t use any plugin to combines JS files
It would help if you enable Revolution Slider for just ten minutes for quick test also, what was Revolution Slider version before upgrade?
Thanks
I’ve enabled the revolution slider. I used rev slider version provided by sarrty themes on 4.3
Thanks for your patience, one last thing, could you please send me your Wordpress login info. at support[at]ahmad.works so that I fix the issue for you? it will take about 15 minutes.
Thanks!
sent, can you check your email?
Got it, please check your inbox
Hello Ahmad,
I have recently bought the Sarraty theme and i am very pleased with it’s features but i have a question.
Can i put side bars to BOTH sides (left- right), and if so how can i do it?
It’s crucial for me to have this on my site. If we can’t find a solution i will be forced to get another theme.
I am waiting for a positive response
Hi friend, hope you’re fine
Thank you for purchasing Sarraty, and happy that you like it!
Unfortunately we’re supporting only 2 column layout (content + sidebar), sorry to disappoint you 
but you can customize it through Child theme, here’s a nice article about how to create a child theme https://www.elegantthemes.com/blog/resources/wordpress-child-theme-tutorial and another one about how to add a sidebar location http://www.wpbeginner.com/wp-themes/how-to-add-dynamic-widget-ready-sidebars-in-wordpress/
Also, we’re providing custom services at AhmadWorks you can contact us for more details if you like
Hope I could help you, please feel free to ask anytime and enjoy Sarraty
Have a great day!
Hi, I just purchased Sarranty but fail to install the theme after I uploaded it, as it stated “The theme could not be installed. The theme is missing the style.css stylesheet.” Could you please help fix this problem for me? Thanks!
Hi friend, hope you’re fine
Thank you for purchasing Sarraty, hope you’ll like it
Don’t worry, this issue is common just the theme wasn’t uploaded correctly, Themeforest has already provided an easy fix for it
Enjoy Sarraty and feel free to ask anytime also if you like the theme, we’ll be very grateful if you give us five stars at Themeforest
Have a great day!
Hi Admad, Wondering if it is possible to upload just the selected homepage from the demo content instead of the whole demo content package? I want just this homepage without other pages: https://ahmad.works/sarraty/
Hi friend, hope you’re fine
I’ll send you at email the content of home page as a page builder template and visual composer template please check your inbox
Enjoy Sarraty and feel free to ask anytime
Have a great day!
Hello I need to change this text PROJECT OVERVIEW in the project page into something else. How can I do this? Thank you very much
Hi friend, hope you’re fine
Thank you for purchasing Sarraty, hope you’ll like it
We’ll add this option at the very next Sarraty update, which will be released within 36 hours, please stay tuned and we’ll notify you
Have a great day!
Great news, thanks!
hello, is it the update available? Thanks!
Hi friend, hope you’re fine
Sorry for the delay, the update is released already including the option you asked for
Waiting for your feedback!
Have a great weekend
Hello again sorry but can’t find the option above, I’ve the latest release 4.3 . Many thanks!
Hi friend
You’ll find the option at (Appearance > Theme Options > Projects settings > Project Overview Pharse)
Enjoy Sarraty and feel free to ask anytime!
Have a great day
thanks for the quick reply, sorry but there isn’t this option in my panel…
Hi friend
Sorry for the delay, that’s weird, could you please send me your login info. at support[at]ahmad.works so that I could figure out the issue better?
Thanks!
Hello, thanks for the great support. i’va added you among the users, you should have received the email right now. Thank you again
Hi friend, hope you’re fine
Thank you, I’ll check it now and be back to you, please stay tuned!
Have a great day!
Hi, sorry but the user given to me don’t have sufficient role to check the theme, please change user role to administrator
Thanks!
done it, thanks!
Hi friend
Thank you! I’ve noticed that you’re using version 4.3, and our latest version of Sarraty is 4.43, if you don’t mind, I’ll update it for you
yes please!!!
Done please check and give me your feedback!
Thank you for the rating, I really appreciate it and hope you always satisfied with Sarraty
Have a great day!
Found it, thank you very much for this great support! Cool!! regarding shortcodes not working in pages/portfolio pages, is there any other plugin I need to add? thank you
Please try again, I’ve have updated VC right now
if not working, please send me a specific page where you’re using shortcodes
Thank!
Yes for example here > http://demo.pentasrl.net/project/lana-di-roccia-rockwool/ you can see the spacing shortcodes not works. thanks again!!
Thank you for the example I’ll check it now, please stay tuned!
Hi friend
Got the issue, you’ll need to write [su_spacer size="40"] instead of [spacer size="40"]
Better use Insert Sarraty Shortcode button for such shortcodes to be sure that you’re using the right shortcode name
Enjoy Sarraty and feel free to ask anytime!
Have a great day
thank you again! have a great day
Hello how can I update my purchased theme to the latest release? thanks
Hi, thanks for using Sarraty, to update the theme you need to install Envato Toolkit plugin and use your purchase code to check for new update then you can auto apply it, if you still need any help please let me know, have a nice day
where do i put the purchase code? I just purchased the theme, do i need to activate it? or is the purchase code only for Envato Toolkit?
Thanks for purchasing Sarraty, the code is only for Envato Tool kit to get automatic updates, you are welcome, best wishes
Hi, when I insert a picture as “Custom page title background URL” within a page it is static. How can I change it to responsive?
Hi friend, hope you’re fine
Unfortunately I can’t support you as there’s no indication that you’ve bought the theme, please comment with the account you bought the theme with
Thanks!
Did it already on your theme support page
Oh, never mind, got it now will reply you right now at the support forum
Regarding the Blog Post List: 1. How can I edit/translate “Red More…” and “posted on…”? 2. How can I delete the “posted on…” row? 3. How can I edit the length of the post preview?
Hi friend, hope you’re fine
Unfortunately I can’t support you as there’s no indication that you’ve bought the theme, please comment with the account you bought the theme with
Thanks!
Did it already on your theme support page
Sorry, I didn’t understand, how you did it?
Oh, never mind, got it now will reply you right now at the support forum
Hello I have a problem with google maps visualization, there’s always a blue stripe on left that I can’t remove…you can see the problem here> http://demo.pentasrl.net/contactme/contatti/ sorry but can’t understand why. Thanks!
Hi friend, hope you’re fine
Thank you for choosing Sarraty, hope you’ll like it! I’ve checked your website and the map isn’t appearing, have you made any changes?
Thanks!
Hi friend
Actually the map don’t appear to me at all, however, I’ll investigate the issue for you don’t worry.
Thank you for your patience
Hello sorry but noticed that sarraty shortcodes do not work, what is missing? Thank you very much
Hi friend, hope you’re fine
Sorry for the delay, waiting for your login info. as I requested at the previous comment, I’ll need it too to investigate this issue
Thanks!
