Hi, something’s broken with the grid: after clicking on an image in portfolio, lightbox will open but not showing anything: https://wp.thememountain.com/thememountain-sartre/photography-one-page/
Please fix it, this is very important to me. Thanks.
Thank you very much for letting us know. I will let the team know right now. David
David, any news?
Can you open a ticket so that I can send you fixed version? My colleague has not been responding to my request either, so that is the only way I can send you the fix.
Support has expired, I can’t open a ticket anymore, just tried that. But I’m not willing to renew support since it’s not my fault. The portfolio section is not running properly anymore, so I expect the authors to fix that and provide an update. Thanks.
I will check up with my colleague tomorrow.
the update has been prepared. I think that it will be available by tomorrow. Please keep an eye on any email from envato for the Sartre wp theme update.
That’s good news, David! Thank you.
Thank you for waiting, we are now submitting the update to themeforest.
Last week i buyed the Sartre Wordpress theme. I’m really happy with this theme. But i have a question. On every page i see the page title. How can i disable this including the whole (black) block? I’m looking around the options but i can’t find a way to switch it off.
See also the screenshot in the attachment.
For your information; i try to setup a website with the home page as a one-page-lay-out and some single pages with portfolio item details.
Hope you can help me.
Hi, that is called “masthead” and you can hide it with “Page Option” in page editor. https://imgur.com/a/06oAn6J
Thanks a lot! It works.
Hi, i removed the woocom plugin, yet “CART” and a blue dot still appear on my overlay menu. How can i remove it? Do you have a custom css i could add or point me to where i can edit this out?
Hi. Why is not WPBakery Page Builder updated in your update yet?
Hello, it has been updated. Please download from the dashboard
I’m trying to use the theme but the templates doesn’t work. It never happened before. What’s going on?
Can you tell me more about your it does not work problem?
Well, I installed again the Wordpress and the Sartre theme. However, the theme isn’t working properly. The templates doesn’t show up and get that error as you can see on the screenshot.
Is thememountain plugin (tm-plugin) active?
and please use any other image upload service, I cannot see the screenshot
Yes, the plugin is active!
See if you can now
sorry but what error do you see?
The template is not working anymore. Before, we could see everything like images, texts etc and edit it from there, but not now. As you can see, even the html is showing in the preview.
I cannot tell. Because you only said “you [have] installed again the Wordpress and the Sartre theme.”
Ok, I will try to explain again. I’ve use Sartre theme before and always worked just fine. However, now the theme is not working anymore. I tried in a new Wordpress setup and the theme’s templates are not loading properly. Even in the old setup, the theme’s templates are not working on new pages. The old pages with the theme’s templates are working fine.
That can be guessed but what have you done and what are the differences between new and old so called settings?
Just a normal Wordpress installation. Can I send to you the login and you see by yourself?
Let me check up with my supervisor if that is possible. Will get back to you tomorrow.
I used your support since 2 days but didn’t get any answer.
Can you please take my ticket ?
I just found out, that when im using the original child theme, the logo transition when scrolling messed up. In the main theme it slides down and if I activate the child theme, it kind of slides to the left but not in a smooth / beautiful way. Looks broken. Would be cool if that gets fixed in the next update.
Still an awesome theme which I recommend everybody to buy!
thanks for letting us know. I think that you can try replacing the outdated css in the child theme: https://imgur.com/a/kxHhBSH with the one that you can find in the parent theme (found in assets/css/sartre/core.min.css)
Sorry, I was too fast! It is not the child-theme, it is a configuration problem, because now I have the problem with the main theme too. Switching back from the child theme just resettet all header/logo options it seems. Theme is up to date.
Got it. The problem only occurs, when I am using just the hamburger menu inside Header Settings > Header Navigation Appearance > Header Navigation Type.
My solution/workaround now was to choose the hybrid version without assigning a default type navigation.
Just wanted to let you know that ThemeMountain Plugin v. 1.1.38 breaks the layout/style of the restaurant menus/pricelists: https://imgur.com/a/4pMzEvS
thank you very much for letting us know. We try to release an update as soon as we can.
Thank you David!
Hi David, I noticed there was an update for the theme today. When I update the theme, there’s also an update for ThemeMountain plugin, but for Sartre theme it goes into a loop, although it shows the steps ‘plugin updated, plugin activated’, it stays at version 1.1.33 instead of 1.1.38. For Warhol theme this does work. Also I noticed there was not WPBakery plugin update included unfortunately.
Hi, I just checked up the file sent to Matt. It IS indeed tm-plugin 1.1.38, which is supposed to be 1.1.39. It should not be 1.1.33. If you can give me your temporary email address, I can send 1.1.39 as an attachment. WPBakery plugin version has been reverted to an older version (js_composer.5.7) because of compatibility issue.
Hi David, I’m still at 1.1.33 because of the issue mentioned above from about 2 months ago. Will 1.1.39 resolve this? You can send the plugin to envato[at]manillion.com please. Also thanks for the info on the WPBakery plugin. Cheers, Tom
Is there a known issue with the masthead background image?
I am experiencing a bug that happens every now and then, cant recreate it by force, in which the background image does not get loaded. Its like 9/10 times the background image gets displayed, but then sometimes it does not, which looks broken/really bad of course.
The console does not spit out any errors when this is happening, but it seems to be a JS error, according to the generated inline css. See my screenshot.
Sadly I cant give you access to the dev-site where this is happening right now.
Is it a known bug, which gets fixed soon / can you tell me how to manually apply a patch until then?
hello, can you let us know what js error you are seeing in the console?
There is no JS error in the console when this happens. The only indicator for the error is the inline CSS “unknown” for the background source.
sorry, yes you mentioned above, I have not heard of it before. are you using the latest version? and have you been updating child theme since?
Yes, I am using 1.1.30 with the child-theme which was inside the package. I am trying to trace this bug it a little more now. Was hoping that this is a known issue.
can you try updating the child theme file, specifically default.php? That is where all the js codes are queued to be loaded.
Do you have in plans any kind of update so that the SARTRE template can be compatible with the latest version of WP?
Sartre IS compatible with the latest version of WP.
OK, thanks – good to know. I thought that the latest supported software version was WP 4.9.x.
For using Visual composer, you will need to update the plugin to the latest, and you might have to disable Gutenberg depending on your workflow. We provide the option in the ThemeMountain Admin options or you can alternatively use the “Classic Editor” plugin.
can’t download the theme off themeforest.. tried multiple times on different broswers
Hello, yes the sartre wordpress is available for download.
It wont let me download… it gets stuck at 22.1MB I’ve tried multiple PCS and internet connections… its broken. You might need to re upload the files.
Hi, can you contact with envato?
as listed here: https://envato.com/contact/
The WP page baker interface seems to broken for pages and posts. Folio still works. I have seen this problem on two different sites. IS this a known problem?
Can you upload a screenshot of it? thank you
ok, that is gutenberg taking over classic editor. First, you need to update your theme (Version: 1.1.29), then Visual Composer plugin (WPBakery Page Builder Version 6.0.3). You can install “Classic editor” plugin or go to the ThemeMountain admin options, and you should find “Gutenberg Options” https://imgur.com/a/zaPcNtD
Thanks David. That worked.
You are welcome Glad to hear that it worked.
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Hi, my support expired recently and I just noticed an Issue I am going through and can’t solve it. Has anyone experienced any problem with contact form 7? The thing is I set up everything correctly and the form doesn’t send anything, I don’t get even any message and the form stay filled. Already contacted customer support of my hosting and he couldn’t find the source of issue. So trying it here. ... My WP is 4.9.10 and using contact form 7 – 5.1.6
EDIT: I solved the issue. The problem was with Google reCaptcha
Hello! Is this theme multisite compatible?
Yes it is
Can you please check my ticket
never-mind I figured it out
Video background behind a row stops working in mobile view, it works fine on desktop view. Is this the WP Bakery Visual Composer issue or is it disabled by default in theme?
I actually need it working on every responsive mode. Kindly help on this.
I have sent 2 tickets more than 3 days ago in the item support system but sadly no one replied to it. It seems that support is hard to get though we have paid the support.
Hello Sir i cant find the all pages i installed but pages are not shown.
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