Web Themes & Templates

Discussion on Sartre - Responsive Multipurpose WordPress Theme for Creatives

ThemeMountain

ThemeMountain supports this item

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79 comments found.

Hi, something’s broken with the grid: after clicking on an image in portfolio, lightbox will open but not showing anything: https://wp.thememountain.com/thememountain-sartre/photography-one-page/ Please fix it, this is very important to me. Thanks.

the update has been prepared. I think that it will be available by tomorrow. Please keep an eye on any email from envato for the Sartre wp theme update.

That’s good news, David! Thank you.

Thank you for waiting, we are now submitting the update to themeforest.

Dear ThemeMountain,

Last week i buyed the Sartre Wordpress theme. I’m really happy with this theme. But i have a question. On every page i see the page title. How can i disable this including the whole (black) block? I’m looking around the options but i can’t find a way to switch it off.

See also the screenshot in the attachment.

For your information; i try to setup a website with the home page as a one-page-lay-out and some single pages with portfolio item details.

Hope you can help me.

Kind regards,

Marx Meinen

Hi, that is called “masthead” and you can hide it with “Page Option” in page editor. https://imgur.com/a/06oAn6J

Hi David,

Thanks a lot! It works.

Marx

Hi, i removed the woocom plugin, yet “CART” and a blue dot still appear on my overlay menu. How can i remove it? Do you have a custom css i could add or point me to where i can edit this out?

2ny

2ny Purchased

Hi. Why is not WPBakery Page Builder updated in your update yet?

tm_david

tm_david Author Team

Hello, it has been updated. Please download from the dashboard

tnsmco

tnsmco Purchased

Hello! I’m trying to use the theme but the templates doesn’t work. It never happened before. What’s going on?

Screenshot http://i67.tinypic.com/fzby85.png

tm_david

tm_david Author Team

That can be guessed but what have you done and what are the differences between new and old so called settings?

tnsmco

tnsmco Purchased

Just a normal Wordpress installation. Can I send to you the login and you see by yourself?

tm_david

tm_david Author Team

Let me check up with my supervisor if that is possible. Will get back to you tomorrow.

RyanGr

RyanGr Purchased

Hi,

I used your support since 2 days but didn’t get any answer. Can you please take my ticket ?

Thanks.

Hello!

I just found out, that when im using the original child theme, the logo transition when scrolling messed up. In the main theme it slides down and if I activate the child theme, it kind of slides to the left but not in a smooth / beautiful way. Looks broken. Would be cool if that gets fixed in the next update.

Still an awesome theme which I recommend everybody to buy!

Kind regards

tm_david

tm_david Author Team

thanks for letting us know. I think that you can try replacing the outdated css in the child theme: https://imgur.com/a/kxHhBSH with the one that you can find in the parent theme (found in assets/css/sartre/core.min.css)

Sorry, I was too fast! It is not the child-theme, it is a configuration problem, because now I have the problem with the main theme too. Switching back from the child theme just resettet all header/logo options it seems. Theme is up to date.

Got it. The problem only occurs, when I am using just the hamburger menu inside Header Settings > Header Navigation Appearance > Header Navigation Type. My solution/workaround now was to choose the hybrid version without assigning a default type navigation.

Just wanted to let you know that ThemeMountain Plugin v. 1.1.38 breaks the layout/style of the restaurant menus/pricelists: https://imgur.com/a/4pMzEvS

Hi David, I noticed there was an update for the theme today. When I update the theme, there’s also an update for ThemeMountain plugin, but for Sartre theme it goes into a loop, although it shows the steps ‘plugin updated, plugin activated’, it stays at version 1.1.33 instead of 1.1.38. For Warhol theme this does work. Also I noticed there was not WPBakery plugin update included unfortunately.

tm_david

tm_david Author Team

Hi, I just checked up the file sent to Matt. It IS indeed tm-plugin 1.1.38, which is supposed to be 1.1.39. It should not be 1.1.33. If you can give me your temporary email address, I can send 1.1.39 as an attachment. WPBakery plugin version has been reverted to an older version (js_composer.5.7) because of compatibility issue.

Hi David, I’m still at 1.1.33 because of the issue mentioned above from about 2 months ago. Will 1.1.39 resolve this? You can send the plugin to envato[at]manillion.com please. Also thanks for the info on the WPBakery plugin. Cheers, Tom

Hello! Is there a known issue with the masthead background image? I am experiencing a bug that happens every now and then, cant recreate it by force, in which the background image does not get loaded. Its like 9/10 times the background image gets displayed, but then sometimes it does not, which looks broken/really bad of course.

The console does not spit out any errors when this is happening, but it seems to be a JS error, according to the generated inline css. See my screenshot. => https://pasteboard.co/IomlcXh.jpg Sadly I cant give you access to the dev-site where this is happening right now.

Is it a known bug, which gets fixed soon / can you tell me how to manually apply a patch until then?

Kind regards!

tm_david

tm_david Author Team

sorry, yes you mentioned above, I have not heard of it before. are you using the latest version? and have you been updating child theme since?

Yes, I am using 1.1.30 with the child-theme which was inside the package. I am trying to trace this bug it a little more now. Was hoping that this is a known issue.

tm_david

tm_david Author Team

can you try updating the child theme file, specifically default.php? That is where all the js codes are queued to be loaded.

Do you have in plans any kind of update so that the SARTRE template can be compatible with the latest version of WP?

tm_david

tm_david Author Team

Sartre IS compatible with the latest version of WP.

OK, thanks – good to know. I thought that the latest supported software version was WP 4.9.x.

tm_david

tm_david Author Team

For using Visual composer, you will need to update the plugin to the latest, and you might have to disable Gutenberg depending on your workflow. We provide the option in the ThemeMountain Admin options or you can alternatively use the “Classic Editor” plugin.

can’t download the theme off themeforest.. tried multiple times on different broswers

tm_david

tm_david Author Team

Hi, can you contact with envato?

tm_david

tm_david Author Team

as listed here: https://envato.com/contact/

The WP page baker interface seems to broken for pages and posts. Folio still works. I have seen this problem on two different sites. IS this a known problem?

tm_david

tm_david Author Team

ok, that is gutenberg taking over classic editor. First, you need to update your theme (Version: 1.1.29), then Visual Composer plugin (WPBakery Page Builder Version 6.0.3). You can install “Classic editor” plugin or go to the ThemeMountain admin options, and you should find “Gutenberg Options” https://imgur.com/a/zaPcNtD

Thanks David. That worked.

tm_david

tm_david Author Team

You are welcome Glad to hear that it worked. :)

Hello,

My name is Sajjad from RTL-Maker . net

Are you have some themes or plugins that have no RTL support yet?!

But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.

We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net

Best Regards - Sajjad

Hi, my support expired recently and I just noticed an Issue I am going through and can’t solve it. Has anyone experienced any problem with contact form 7? The thing is I set up everything correctly and the form doesn’t send anything, I don’t get even any message and the form stay filled. Already contacted customer support of my hosting and he couldn’t find the source of issue. So trying it here. ... My WP is 4.9.10 and using contact form 7 – 5.1.6

EDIT: I solved the issue. The problem was with Google reCaptcha

tnsmco

tnsmco Purchased

Hello! Is this theme multisite compatible?

tm_david

tm_david Author Team

Yes it is

Hi,

Can you please check my ticket

https://thememountain.ticksy.com/ticket/2301862/

Thanks,

never-mind I figured it out

Video background behind a row stops working in mobile view, it works fine on desktop view. Is this the WP Bakery Visual Composer issue or is it disabled by default in theme?

I actually need it working on every responsive mode. Kindly help on this.

I have sent 2 tickets more than 3 days ago in the item support system but sadly no one replied to it. It seems that support is hard to get though we have paid the support.

Hello Sir i cant find the all pages i installed but pages are not shown.

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