Discussion on Sartre - Responsive Multipurpose WordPress Theme for Creatives

ThemeMountain

ThemeMountain supports this item

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60 comments found.

pukkaDE

pukkaDE Purchased

Hello!

Is there any way to run this theme without having to have WooCommerce installed AND activated?

I would preferr to not have it on my server because it will not be used. To reduce possible security issues, I want to get rid of it. If I deactivate + delete the plugin right now, I get a white screen of death.

Thanks for any help on this!

Hi pukkaDE,

Thanks for getting in touch here.

Please join us in our support forum and we’ll help you with this. Our support can be found here: https://thememountain.ticksy.com. Note: you’ll need your Item Purchase Code to create a ticket ( need help finding your IPC, click here).

Cheers,

pukkaDE

pukkaDE Purchased

I tried solving my problem on my own but failed until now. I created two tickets on your helpdesk.

Thanks in advance!

1. Background image quality in mobile version is poor. The zoom is too big and it looks bad. 2. There are some problems when you need bigger logo – for example in my case logo on hover is doubled and I decide to disable hover and linking the logo. 3. There is big error with backgrounds. When I set the background for 1 section, it duplicates to section inside. For example I have background for section and inside theme sets the same background and it looks very bad. I should disable it by display: none in CSS… 4. There is another big problem in slider and carousel in the team section on iOS – in most cases I was getting neverending loading. I should change slider to other… Anybody could help me? I hope that theme author correct this problems in the next version, but now the situation is not good for me.

pukkaDE

pukkaDE Purchased

Does somebody who bought this theme use their own custom post types and got them to use the themes custom meta boxes for pages, so the single pages look like the rest of the website? If yes, I would appreciate if you would let us know how you did it via E-Mail over our profile. :)

I emailed you regarding the Terms & Conditions issue with Woocommerce. I have a license through Envato Elements so Ticksy will not let me verify the purchase to submit a ticket. You’ve helped me recently and I am hoping to hear back. Thank you.

tnsmco

tnsmco Purchased

Hi! :D Why when I use the Hero 3 with Left Aligned Border the image background looks good on desktop but on mobile looks in bad quality?

you probably answered this already but is it possible to have the main menu at the top and then have a secondary menu on the left side or right side of a page?

codanic

codanic Purchased

I purchased your theme today but was unaware that the demo wasn’t included which is the only reason I purchased your theme. I didn’t see that notice until I uploaded and checked the docs. It needs the demo so now what do I do? AS a suggestion, usually, someone like myself is shopping through a lot of themes here. It is easy, after 20 minutes or so, to miss all the wording. If you have two themes you should list it at the top before anyone even tries the demo. I want the demo so how do we go about that? Tools>Import doesn’t do it as far as I got.

tm_david

tm_david Author Team

Hello, did you install tm-oneclick? Wordpress should prompt you to install missing plugins. Please do not install tm-commerce if you are not using woocommerce. As for importing demo content, you should find xml files included in the download file.

BornTM

BornTM Purchased

Hello, does anyone know why Contact Form 7 does not work in Mobile, with this Theme ?, I do not want to pay for 6 additional months of support, since apparently there is a conflict.

Can you please tell me how or where to find the Services – Style one page???

within the wordpress theme

Hi robbybates,

Thanks for getting in touch here.

Please join us in our support forum and we’ll help you with this. Our support can be found here: https://thememountain.ticksy.com. Note: you’ll need your Item Purchase Code to create a ticket ( need help finding your IPC, click here).

Cheers,

I feel stupid but where do you edit the default page/post template. When I use a event calendar plugin…the event detail page uses the default page template and part of the event details is under the menu. I need to add a full image or some margin or something so it can be pushed down.

Since last update 17 Sept sticky columns aren´t working … any idea? regards

Hi, I acquired the theme through Envato Elements License so I don’t have purchase code.

I want to know how can I modify the “Full​ Width Hero With Boxed Content” configuration. Is it through a mailchimp plugin? I want to make a list of people who insert their email there and automatically send them an e-mail with a PDF.

Can you help me do this?

Thank you very much, have a great week :)

Is this a site that I have to code? Or is it easy to customize without code?

tm_david

tm_david Author Team

Hello, what are you looking to do with WordPress? You should easily be able t build a site without having coding knowledge, that is the aim of WordPress. We have video tutorials to get started.

Why do all ThemeMountain themes overlay other audio media plugins with the standard wordpress media plugin? Is there a setting to turn this off?

With Megamenu – How do I get the menu sections to split into columns with a Heading? It only seems to work as expected when button or icon is selected, without these they do not split into the columns as expected.

Where to change fonts?

Yes that works. I understand that you just add exact path for the main menu in the theme but it is not global setting for the theme. I was thinking about doing the same thing. But i wanted to have it fixed in a global setting. Looks like it didn’t work for me at the very begininng because you designed the theme in such a way that there are some additional css files that override global settings. and the only way to override those additional css files settings is to add a particular path to a particular block which is not nice.

Thank you for that but I think that is not cool from the developers to do such a thing.

Thank you for the feedback. I also think that it is very complicated already and I understand that it makes it less convenient from the user point of view. I hope that the person in charge of the CSS framework we are using pays attention to your invaluable input.

I hope that helps

Well I got this item through envato elements, not sure if I get the same version there but this template seems not well maintained. For example for folio items there’s no WP Bakery page builder available and only the visual post editor is active. Quite useless if I can’t edit portfolio items like standard posts. What’s going on with these ee themes, are they like old and downgraded versions? Also the grids are super buggy and always rely on feat. images. I did not find a way to pull a custom set of posts into a page Disappointed.

Hello, this theme is still maintained. Please check out in the admin dashboard, you should find “ThemeMountain Theme Options”, then find “Gutenberg Options” tab. There you can choose post types to disable the Gutenberg. Next, you can go “WPBakery Page Builder Settings” then click on “Role Manager” tab, you want to choose “Custom” from a select combobox under the Post types. Hit save after ticking checkboxes.

Thanks, it worked! However I noticed that the version available on Envato Elements is far behind this one (probably 1.1.15 according to the item display but only 1.1.8 according to the documentation files). Unsubscribed from elements, will stick to buying themes on forest…

I thought that the themes updated for the ThemeForest are also automatically updated for Elements. I suppose 1.1.25 or 1.1.24 is the latest version. There has been a lot of minor fixes and enhancement since 1.1.15.

Sorry for lack of proper support on Elements. We have to allocate our scarce resources for support on products sold in the ThemeForest site whist we still have development and other misc. tasks we have to do. The Elements could have been a fantastic idea only if it could feed us enough. Income coming from Elements is far from a sustainable level for developers, realistically speaking.

I love how the top image is one with the header, and then as you scroll there is a sticky header. Do I need to use Visual Composer/or your pagebuilder, to have the top image merge with the header, and then when scrolling down does the theme have sticky header? I prefer to use SiteOrigin Page Builder

also, will this work with WP 5.0.x?

Hello, for the header behavior, you can use Customizer to control.

>> the top image merge You might have to combine settings in our custom Visual Composer elements.

>>SiteOrigin Page Builder Sorry but ours use Visual Composer. VC is shortcode oriented while SiteOrigin uses widgets. They take different approach.

And our themes work with WP 5 and you can use Gutenberg. However you will need to be able to use classic editor to use Visual Composer. We provide settings in the admin option to turn off Gutenberg.

My support is expired. But sinze last update there is a problem with homepage with post. I get the following error: Invalid argument supplied for foreach() in /homepages/…/thememountain-sartre/assets/class/ThemeMountain-TM_Cusomizer.php on line 568

tm_david

tm_david Author Team

We have to ship a new update soon for the newer version of Visual Composer. It would be nice if we could get this sorted out soon. Thank you

tm_david

tm_david Author Team

Hi, I just checked up ticksy and you seem to be registered. Any chance that you could post an issue there? Thank you.

tm_david

tm_david Author Team

>>My support is expired

sorry, I forgot that. yes. please contact us through the contact form in our author page. thank you

HI, I’ve couple of pre-sale questions, I do hope you can help me. I’m comparing Kant theme and Sartre. and I haven’t decided yet which one to buy. I do like some feautures in every of them but I’d like to know:

1. is it possible to have sticky/floating menu in Kant like in Sartre.? I mean not on the right with button but full at the top. 2. is it possible in Sartre. to set up project just like in Kant demo for “sticky columns”? It looks more complex in there. 3. is it possible in Sartre. to have changing/rotating caption just like in Kant “Personal demo”? 4. does WooCommerce work for Kant now? I’ve found some info that it works only for Sartre. at the moment?

In advance thank you for your answers and time. Depending on them I’ll decide which one to get.

tm_david

tm_david Author Team

Yes we have the option for all the WP themes of ours. Please see https://imgur.com/a/0mZtTwe

You’re the best. Never worked with such composed theme so thank you very much for clearing everything out. Gonna get Sartre then. Great support, thanks!

tm_david

tm_david Author Team

Thank you, too! If you face issues after purchase, please use ticksy https://thememountain.ticksy.com/tickets/

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