Hi we have a small problem with adding content into the Description field for category pages. We are using the 4 column shortcode. This displays perfect on all other pages/posts EXCEPT for category pages. When used in category pages, each column includes an extra
There are no extra p tags appearing in the text view of the description field
Could you please submit a ticket to https://qode.ticksy.com , with a link to your site, so that our support team can see this and provide help.
we have submitted a ticket
Thanks for following up on this.
Can we have a reply to our ticket please??
Please tell us the ID of your ticket?
The comments are empty, please paste the url to your ticket here?
The ticket has been answered, check ticksy and continue the further conversation there with our agents.
Hi, my shop page looks diferent than yours in the demo, i read here i need to uncheck the “disable woocommerce css” but i can’t find it in the woocommerce configurations, i’m using woocommerce 2.5.5.
Just to complement, it don’t show the categories, filters and etc…
You need to create custom widget area in Appearance -> Widgets, and put all these woocommerce widgets in it (Filters, Product Categories…) and to include that sidebar for your shop page!
Thank you so Much, it worked perfectly!
Just one more question:
-The shop page shows all my products, how can i limit to only 6 products, and don’t show the option to the person see all the products in the page list below?
-If there is a away for me to hide a category from the shop page it would work as well.
There’s no such an option by default. But you can use some of the WooCommerce shortcodes in page content area, like this for example
[recent_products per_page=”8” columns=”4” orderby=”date” order=”desc”]
to display only certain number of products on your page, and not all.
You can learn about woocommerce shortcodes here https://docs.woothemes.com/document/woocommerce-shortcodes/
So you could use Product Category shortcode, to show only products from certain category.
And i need to put this code on the shop page, do i need to put it directly in in the woocommerce shop page code?
Already solved it, thank you so much Team Qode!
You are welcome. Thank you for the update
Hi Code Team!
There is a way for me to let the page scroll be the default?
And how can i translate the checkout page?
1. If you want, in Qode -> Global Options , you can disable Smooth Scroll and then the default one will be used.
2. You need to translate default WooCommerce labels, read this https://docs.woothemes.com/document/woocommerce-localization/
Is there any
You can activate and use Header Top area, and show custom menu/links you create in a top bar of your site, like on the apple official.
Really enjoying using this theme. Well done.
One question. Is there a way to have a youtube video display on the blog page with its thumbnail from youtube? At this point the title of the video appears in the blog but no image. (with the “small image” blog setting) I could change the blog setting to full width image full post and the actual vid appears. I understand that I can create a featured image of the thumbnail and make that the featured image of the video post but I wondered if there may be an easier way to do that with the small image blog setting?
Thanks for any help. Beautiful and flexible theme.
Did you make your posts to have type Video ? http://screencast.com/t/1QyctJ4Aik
Then you just need to add video ID in Video Post Format panel, http://screencast.com/t/WEJj87u8RNR and the video will be shown on blog lists , including Small Image blog lists.
Yes, thanks for your response. I put the video id into the correct spot, list the height as 540 and check it as youtube but when the blog loads in small image mode a correctly sized black video box comes up with the white triangle in the middle. But if you click the white triangle it gives you an error message. “An error occurred, please try again later (playback ID: Btu_ybptl9tatdf6)” This occurs on both my desktop and phone. If you choose “blog full width image full post” you get a large black box with the arrow that does the same thing but the video appears underneath in full size. Any ideas?
Then submit a private ticket please to https://qode.ticksy.com with a link to your site so we can inspect this further.
I tried to submit a ticket but after a good deal of effort to explain the problem it was rejected saying my support had expired. :>(
Have you tried with some other videos? It could be that some of them have restrictions from being shared? And check the video ID field, you need to paste only video ID (not the full url) there.
If the issue is still on, it’s necessary for our support to have a look.
Thanks for your response. Yes, I have tried multiple videos and they all do the same, and have only pasted the id not the url. Video field is checked. Not to worry, I can create a page to house only videos and simply not have videos on the blog. Plenty of workarounds if there is not a simple answer.
Yes understands, but it should also work this way.
I have a site wide issue with some script after updates, the logo is missing in the header of all pages, plus the slides on the homepage and the map on the contact page. Also, the shop has defaulted to 12 products per page, when I had it at 100 per page. No idea what happened!!
Please make sure you’re using the latest Satellite 2.2 version. Update the theme if you’re now, and clear browser cache. If the issue is still on, submit a ticket to our support at https://qode.ticksy.com so they can check and help.
I downloaded the latest files, FTP the zip file to my server, expand, and I am getting version 2.1, not 2.2, and still same described issues.
Tried uploading via Wordpress, vis FTP transfer, via server upload, always getting Version: 2.1
Yes, we just checked it – and we haven’t incremented theme version in style.css file. It still says 2.1 , but that’s actually 2.2
Submit a private ticket please to https://qode.ticksy.com with a link to your site so we can inspect this further.
Submitted (had to renew support to be able to do so, $40).
This issue is now quite urgent, as the script problem is preventing orders going through the shop!!!
Tell us the ticket ID please?
We just got an empty message? Paste the full url to your ticket please.
ID is 806028
We have informed our support team about it, one of the agents will check the ticket really soon, and you’ll hear back from them.
We submitted a ticket 3 days ago and still haven’t heard back. Please help.
Private Ticket #804661
Sat Jun 18 20:56:29.904814 2016 pid 14667 PHP Warning: Invalid argument supplied for foreach() in /nas/content/live/freshtips/wp-content/themes/satellite/includes/shortcodes.php on line 690, referer: http://www.freshtips.com/wp-admin/post.php?post=82&action=edit
please help asap!
Sorry for waiting, one of the agents is working on your ticket now, please check ticksy and continue the talk with our agent there to get this resolved as soon as possible.
We have a theme conflict with the event calendar pro plugin. I know this, because when I change the default theme, the calendar works. what happens is it places “search” in the url when month is clicked which is breaking it. causing an error to say “There were no results found for “Search” this month. Try searching next month.?” Do you have a resolution to this?
We cannot confirm compatibility with that plugin, but we could try to help you if you submit a ticket at https://qode.ticksy.com/ and our support agents would take a closer look if there is any possible solution.
Hi, do you plan to update the WooCommerce files to be compliant with their newest version? Or does it matter?
Yes, we’re working on it. We have already released updates for several themes for the latest WooCommerce compatibility, and we will release the updates for all other themes in the upcoming days as well.
Hi guys, the responsiveness breaks badly for iPad portrait layout (768×1024). Massive gaps appear between sections. Is there a fix for this?
Please submit a ticket to https://qode.ticksy.com , with a link to your site, and our support team will check this and help.
Ticket id 829591
Please check ticksy and reply back to our support staff, so they can continue on working on this with you.
Is there a way to switch off the scroll on parallax section? We want the background to scroll with the content?
There’s no direct option for this.
You can achieve this following next steps:
1. Go to your page and turn it to Text View: http://screencast.com/t/LgdTMIGyZGSX
2. Surround you section with one which will have some css class. For example my_class: http://screencast.com/t/XPbS4zky3
3. In custom css set background picture by adding custom css in Qode->Global options->Custom css:
How can i Disable the Mobile Meju button?
You can disable it by adding this css in Qode->Global options->Custom css:
but note that in this case you won’t be able to trigger mobile menu functionality (to open menu on mobiles)
Can you update please the File: includes/google-fonts.php. There are no emptyspaces inside. I had try some different editors – the original file is broken.
Parse error: syntax error, unexpected ’$fontArrays’ (T_VARIABLE) in /home/**/public_html/wp-content/themes/satellite/includes/google-fonts.php on line 1
We checked the file, and and there is no sign for that kind of error. Error would mean that there is missing semicolon after declaration of global variable:
but this is not the case. Please, can you try to update the theme to latest version. Update instructions can be found on the following link https://themeforest.net/item/satellite7-retina-multipurpose-wordpress-theme/5622532/support
Also, make sure that you are using PHP version recommended by the WordPress (PHP 5.6) https://wordpress.org/about/requirements/ since maybe because of lower PHP version empty space after equal sign is triggering that error in your case.
Let us know how it turned out.
I am really struggling to change the colours that are imposed by the theme.
The Qode options panel offers to modify a number of colours (First main, Second main, Third main, Highlight colour etc…..) but is totally unclear as which corresponds to what.
What is the “first main colour”, what does that mean and where is is applied? What do you call the “second main colour”? And how do you call that blue colour that appears everywhere? How can this be changed?
Many thanks for your help!
First, Second, and Third colors – These options allows you to globally manage colors on your site. Many elements (buttons, icons, separators, etc.) will be displayed in one of the three predefined colors. You can define these colors and apply them in order of dominance. The First Main Color will be the most widely used color, and the third color will be the least used color. Keep in mind that these colors can be, in many cases, overridden in shortcode options, should you decide that you want to use a different color on a certain element.
If you need additional assistance with setting / changing some of the theme colors, please contact our support by submitting a ticket at https://qode.ticksy.com/ and provide a link to your site with WordPress admin access.
Hi, i want to buy these theme, but i have question about nice thin font. Its included? Thank you for answer.
And thanks for the interest in our theme.
Entire demo content can be imported to your installation and it will look like you are seeing it on our demo site.
If you have any other question, just let me know and I’ll be happy to reply.
I would like to buy another license for this theme for a new website. But the only problem I have is that the portfolio in this website is very important. In a post of three years ago you posted:
“Unfortunately, filter for child categories are not possible in this theme.”
Is it possible by now? And if it’s not possible, what plugin do you recommend that has this feature?
Unfortunately not. Feature is not approved by our dev team at that time. We can add +1 to that feature request, but we can’t promise you anything else at this point.
Hi I have added a video to the background of the layerslider, works fine on chrome but not edge or IE.
I added MP4, Webm, ogv
If it video is not working on some browser then it is probably because video have some problem so try to recreate additional video formats. You can use some online tool like this one http://video.online-convert.com/
Also, make sure that you are adding video as layer and videos should be added something like this:
I have a question about the floating right column in the portfolio page. How can I disable the floating? I would like the content of column2 stay on top of the page.
I know my support is expired but I only used it once so this is my second question.
I’m also working on another website where I want to use your theme again and buy another license.
Thanks for understanding and your reply!
You should be able to achieve this with custom CSS code below:
margin-top: 0 !important;
Apply the code from Qode options > Custom CSS field, and check one of your portfolio items.
I found a question on Satellite when use iPhone Safari,When I use iPhone Safari,if the element have animation,it will disappear and show white screen. But iPhone chrome/iPad Safari do not have this problem. Satellite Demo site have same problem too.
We will pass this to our dev team so they can check this, and to prepare a fix if needed. Regarding problem on your installation, can you contact our support by submitting a ticket at https://qode.ticksy.com so they can investigate this directly on your side, and to check if there is some workaround for this. Also, please provide WordPress admin access and a link to your website in the ticket.
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