Hi guys, i’ve just installed the theme in Binary transfer mode etc, but this is going in my footer and the search box is all messed up in the header as you can see below
I can’t work out how to set it up like you have in the demo theme! Also do you use visual composer with this theme?
This is because you don’t have WPML plugin installed. If you don’t plan to use it, just go to Appearance > Widgets and remove language selector code from there.
We can help you with setup if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
I’m having an issue with the way the header displays on Firefox. The menu button for the Side Area is aligning more towards the center, which is throwing off the menu alignment. It displays correctly in Safari and Chrome. We’re only having the issue in Firefox.
You can see the issue here: http://bit.ly/SY961p
Please let me know if you have any ideas of what might be causing this. Thanks!
We can see there is no enough space everything to fit.
In order to debug and fix this, please submit ticket to http://qode.ticksy.com/ and include WP admin access.
When I try to update to version 1.4 my blog is not loading. WP admin also. When i put back old version everything is working.
I update it via FTP.
Did you read 1st paragraph here: http://themeforest.net/item/satellite7-retina-multipurpose-wordpress-theme/5622532/faqs/17769?
that’s it. Thanks
You are welcome
OK…I installed 1.4 but short codes button is still not working
Did you empty cache of your browser, as fix is in JS file which is cached in browser.
How do you import the layer sliders? I tried opening a ticket but its taking over 24 hours to get a reply
There was problem with Ticksy whole day and we couldn’t work on tickets. It’s back live now and we will get to your ticket when we handled older tickets.
Can’t you just help me on here?
What’s your ticket ID? We will provide updated version of LayerSlider export file.
Please post it again, we don’t see anything here.
oh dear #213591
Thanks. Just assigned it to our support team.
sorry for the question, that is the same of Dharmadhyaksha: when I add social shortcode on header widget, they all come in twitter icon!
There is probably some mistake in the shortcode. We can take a look and help you if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
can you tell me something?
What’s your ticket ID?
This theme is great and I built a great website!
Now, I’m heaving problems with mobile view. I’ve tried to disable plugins, reinstall theme, and didn’t work.
Can you guys please help me?
Thank you very much
What problems do you have with mobile view? Please submit all issues to http://qode.ticksy.com/ so we can address them
Hi, presale question
Do you have a show case of websites using your theme?
We are not allowed to share links to our customer’s sites, but maybe some customers can share their links here?
Also, you might try to search comments and see if someone shared link to his web site
The website it http://seattleselitept.com/
The question is: I have used the Birchpress Scheduling Plugin as well as FormCraft contact form plugin and they appear to be loading funny. If you take a look at the “Schedule an Appointment” page and the “Contact Us” page you will see what I am referring to. However if you refresh the page everything loads perfectly. How can we fix this so it doesn’t load messed up the first time. I have purchased most of your themes and would really appreciate good support on this issue.
You need to edit page containing plugins and to set Choose Animation to No Animation in Qode Custom Fields so this page is not loaded using our page (ajax) transitions.
I just purchased today. I wanted to know if your team can login to my WordPress and just copy and paste the entire website that you guys made on here http://demo.qodeinteractive.com/satellite/ I already created an account at http://qode.ticksy.com/ and created a ticket # but no response yet.
Thanks in advance.
paste your ticket id here and we will assign it to our support stuff.
Ticket ID is 222374
I just replied to the same ticket. Can you guys bring in your demo slider as well and I will be all set.
Can you assign someone really fast to Ticket 222374 so I can get the sliders and menu from the sample located at http://demo.qodeinteractive.com/satellite/
Thanks. Just assigned your ticket to support team
How do you change social icons for blog and social media to match new theme colours when changing in Qode panel under global?
social icons are all images that you need to alter them manually in some image processing software. Images are located in theme-folder/css/img folder.
Hi , I cannot upload and install this theme to wordpress in the regular way, usiting the interphase of wordrpress ( Apearence>Themes>Add New > Upload> Install )
is there manual way how to do it?
Are you gettings this error message: http://themeforest.net/item/bridge-creative-multipurpose-wordpress-theme/7315054/faqs/20522
Hi I have uploaded this theme, but I cannot find sample pages like parallax which are in demmo, please let me know how to upload it
Did you try to import our demo site?
I’m very happy for using the Satellite7 theme and it’s the most wonderful theme I’ve ever used (and I used many). But during my last update, i faced some issues. Awesome QTeam can you please help?
I update the last version of your theme and mess up all the site.
a) the menu disappeared even if in admin show just fine
b) the most of the content of all sidebars (incl footer) moved outside of them (in inactive sidebar)
c) the Qode shortcode button doesn’t working.
d) The custom settings changed to default (font colors etc)
e) the pages lost their custom sidebar. Without reason, theme choose to replace them with other sidebars.
I had to return to the previous version that is working just fine…. Any thoughts guys?
Thank you in advance
Did you follow update instructions here: http://themeforest.net/item/satellite7-retina-multipurpose-wordpress-theme/5622532/faqs/17769 (please read 1st paragraph)
I’m not using FileZilla and I’ve done this but still have problems. I upload it to a brand new website and only I got is a white screen. Any thoughts?
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review the problem.
I want to purchase the theme and i have a single question:
On the home portfolio can i choose how many items will be displayed via admin area or do i need to code it ?
this is the page where i want more portfolio items displayed
Thank you for interest in our theme Yes, you can choose number of portfolio items displayed there
Thank you. BTW. Great theme I will purchase it very soon.
Hi, Do your theme support Visual Composer?
Unfortunately not, it’s based on shortcodes.
Hi – I just updated like you instatructed and the shortcode button doesn’t work again. What is this bug?
Please empty cache of your browser, as fix is in JS file and it’s cached.
I created a custom post type and then duplicated single.php and modified it to view those custom posts. However, when selecting a link to one of the posts, it displayed the post in the same list format versus showing the full post details.
Would you be able to point me in the right direction to make that happen?
I have attached my custom post type details within a support ticket on your support website: http://qode.ticksy.com/ticket/226382
Thanks. Just assigned your ticket to support team.
Thank you. I posted a response to that ticket when you have a moment to review it.
No problem. Just assigned it again
i do no see how to setup Home page on the documentation or even how to activate it, don’t see the option in your control panel as well…
How do i activate it?
You can make any page to be your home page in Settings > Reading.
Ok Thanks, i am trying to click the shortcode button but when i do nothing is happening, what could be the problem?
I even tried different browsers but still it does not work
I cleared my cache as well but still…
Did you update theme to latest version, as shortcode issue (with WP 3.9+) was fixed there?
I tried to but it says “Are you sure you want to do this, please try again”, is this a memory problem on my server or not?
Here are update instructions: http://themeforest.net/item/satellite7-retina-multipurpose-wordpress-theme/5622532/faqs/17769
How do I upload the demo content and have my site appear as the demo?
You should follow steps from our documentation. We can also help you with import if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
i have problem with the responsive function
it does not work fully
how can I solve?
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review your setup and help you. Please explain all problems in the ticket.
Hi! Open the ticket 3 Days Ago and no answer.
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