Hi! How can I export/import my Satellite7 settings? Thank you!
Unfortunately, there is no option to backup it from theme’s options. You will need to backup your db.
Why does it always take weeks until someone answers to an ticket.
We made the woocommerce update and now our website has a big error which is because of your template.
Please provide an update of your template and answer my
Did you update our theme also to version supporting new version of WooCommerce. We posted a note while ago in the update log: – Added WooCommerce 2.1 integration (from this version our theme is compatible only with WC 2.1 +). You can read it here: http://themeforest.net/item/satellite7-retina-multipurpose-wordpress-theme/5622532.
Just assigned your ticket to support team.
I’ve been having problems with my site using the Satellite 7 Theme.
The site is www.wtepanama.com
Here are the problems I’m experiencing:
1. The site loads very slow in some cases.
2. In most cases the logo loads very slow.
3. Sometimes when I try to navigate to another page, I will arrive at a blank page with a little smiley in the corner, and the page never loads.
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can review your setup and help you
Hi Yes. Ive submitted the ticket. The ticket # is 230463
Thanks. Just assigned it to support team
Does this theme support the plugin Member Mouse? http://membermouse.com/
I’m working on a site for a client, and they really like the theme. But it needs to be able to function with this particular membership plugin. Please let me know ASAP, if possible. Thanks.
We are not sure, but we can give you access to our test site so you can try it. Just email this request to email@example.com and ignore auto-reply message.
Hello, please reply to Ticket: #231186. Thank you!
Thanks. Just assigned it to support team.
I’m having some issue’s importing the Demo content for the slider. Created a ticket on the support forum a few days ago. Hop you can help.
Ticket number: 229730
Thanks in advance.
Thanks. Just assigned your ticket to support team.
Hi how to i add my own header image to the top of the site.
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can help you
On the home page, just under the slider where icons are, did you use columns for that part? column1/4?
Yes, we used columns and placed other elements inside each column.
Can i use my own images instead of icons?
Thanks for the quickest reply..
Yes, you can place images there and center them.
I just bought the theme and upload it through FTP client, however on the theme section on the WP admin panel when I activate your theme it gave me this error:
Parse error: syntax error, unexpected T_VARIABLE in /home/lte/public_html/wp-content/themes/satellite/includes/google-fonts.php on line 1
I tried to log the issue on the support site but the site not accepting a new user nor login through FP.
please check and advise
resolved .. thanks for the quick support
You are welcome
I bought your nice template but I have problem with the filter on portfolio page. When I click on the filter “all”, there is a redirection to homepage.
Could you help me ?
And I would like to take off the”like-heart” from the portfolio page. I already test to integrate the css code in the custom css field like that but nothing happens…
Thanks a lot
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can help you with both issues
How do i add the faces on the testimonials? i tried adding here [testimonials type=’normal’ testimonialImageLink1=’’ testimonialImageLink2=’’ testimonialImageLink3=’‘] but its not working, how do i add it?
You need to paste full url link to testimonialImageLink 1,2 or 3 fields. For example:
[testimonials testimonialImageLink1='http://demo.qodeinteractive.com/satellite/wp-content/uploads/2013/09/testimonial1.png' testimonialImageLink2='http://demo.qodeinteractive.com/satellite/wp-content/uploads/2013/09/testimonial2.png' testimonialImageLink3='http://demo.qodeinteractive.com/satellite/wp-content/uploads/2013/09/testimonial3.png']
hi how do you change the portfolio list in the home page to a mother list
What exactly means mother list?
((another)) i am sorry about that i need to change the portfolio_list to any other list i can make
If you are talking about url part, you can change that
When the product clicked, and at the bottom there is “Related Products”, but it only show recent or newest products that was uploaded. It supposedly show the related products or products with same category or same tags. Please help us.
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review the problem and help you
I have problem with the Google SEO description for my site. Though I have correctly entered the SEO Meta tags and descriptions, google search engin still display random text from my site. How can I do about it?
Did you check if Qode SEO is enabled in Qode options? We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
I have some issues with Setellite7 theme. Qode Options – General font options – Link style – Font decoration – Underline. This option didnt work properly, didnt saves parameter.
Please help me.
No problem. Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look and help you.
How do i add 2nd menu at the top? and also where do i get the license key for layerslider to update automatically?
You can add menu to Top Header. You can enabled it in Qode > Header and Footer. You can add content to it in Appearance > Widgets. We will provide update of plugins included with the theme, as we are not allowed to share our extended license key.
Hey i tired to do as you instructed but i cannot find those options, under menu i am getting this message “Your theme supports 1 menu. Select which menu you would like to use.”
And under header and footer is basically fonts and colors.
I can add it for you. Just submit ticket to http://qode.ticksy.com/ and include WP admin access. Please post ticket ID here.
hey here is my ticket numb #243289
Thanks. Our support will take a look in the AM.
HEy can you look at the ticket, the person handling it is taking me up and down..
Hi, great theme, can you tell me how i can fix an outline in the sidebar lef or sidebar right?i would like to separate from the main text in each webpage!!!!
thanks for your nice words, we are glad that you like our theme
Submit your ticket to http://qode.ticksy.com/ with link to your site and our support stuff will send you all that is needed.
It would be good to add a feature carousel for “my clients” there to show the logos with optional links.
What you think of this? Hope to hear from you!
thanks for your suggestion, we will consider adding this.
I need to change the delay in the transition of the pages, as I can see the function in the archives? It is very slow now.
If you mean the effect itself (fade-in/fade-out, etc.) then that can be sped up, however if you mean the actual loading of the page, that is up to the speed of the server. Please let us know what you are referring to.
I’m trying everything I just bought a VPS dedicated only to this website.
Now I meant the speed of the effects.
I found the reference delay ‘ajax.min.js’ file. I made changes and see good results.
Take me to other tips to optimize.
I use wp-super-cache also works well.
Please submit a ticket to http://qode.ticksy.com/ with a link to your website and wp-admin access and our support staff will inspect your site and see if they can help you speed it up.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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