48 comments found.
Hi there,
I’m using Scara theme for a while, but I have some problems that Navigator style and footer have changed to default, not a theme style.
Could you please help me?
Thank you
Hi, healthnzgs
Thanks for your reply.
Please let us know about your issues in more detail and we’re confused whether you submitted our ticket to get our support or not.
If not yet, please submit it at this link http://cmsmart.net/your-profile/user_list_ticket
And then our dev will support you to fix your issues better.
Best regards,
tiva_theme
Hi there, I created a ticket at cmsmart.net under GOODSTORE NZ account. Please solve this issue. Thank you.
Hi there,
I’m using Scara theme for a while, but I have some problems that Navigator style and footer have changed to default, not a theme style.
Could you please help me?
Thank you
Hi, healthnzgs
Thanks for your reply.
Please let us know about your issues in more detail and we’re confused whether you submitted our ticket to get our support or not.
If not yet, please submit it at this link http://cmsmart.net/your-profile/user_list_ticket
And then our dev will support you to fix your issues better.
Best regards,
tiva_theme
I’ve purchased your theme and installed it yesterday. However, Origin Page Builder is not working when I activate Tiva widgets plugin.
When I deactivated Tiva widgets, this page builder works properly.
Actually, I don’t understand how this problem has occurred as this theme is built using those plugins.
I unticked Use Classic Editor for New Posts, but still same.
Please let me know how to solve it.
Hi healthnzgs,
Many thanks for your contact.
Have you tried to raise our support ticket before? If not yet, please submit it by following this link: http://cmsmart.net/your-profile/user_list_ticket
After that you can describe your issues more details and then our support team can check and help you out of the issue better.
Best regards,
tiva_theme
Hi there, I already submitted a ticket 3 hrs ago but haven’t received a reply yet.
Hi healthnzgs,
Thanks for your quick reply.
Actually, our system has many former tickets to be solved, so it will take us some time to check and reply to your ticket.
By the way, our team is also trying to solve your ticket and is going to reply to you early so please be patient in case you have to wait for a long time.
Thank you in advance.
Best regards,
tiva_theme
Hi there,
I’d like to apply for Demo3 (shoes theme) on my website but can’t find this main page. Could you please let me know where it is?
Thank you
Hi Teamgy,
Many thanks for your purchase our product.Sorry for late reply due to weekends. => To fix this error, can you kindly help us to create a ticket at this link https://cmsmart.net/your-profile/user_list_ticket & provide us your site info (admin, FTP and Cpanel) so that our support team can follow up and assist you on this issue. Regards,
Tiva Theme
Hello, do you have a video on how to customize the theme? Thank you.
Hi tadimages,
Many thanks for your contact.
Have you tried to raise our support ticket before? If not yet, please submit it by following this link: http://cmsmart.net/your-profile/user_list_ticket
After that you can describe your issues more details and then our support team can check and help you out of the issue better.
Best regards,
tiva_theme
Hi How can I import the Demo Content from the MINIMAL HOMEPAGE Demo?
Thank you
Hi therefore_,
Many thanks for your contact.
Have you tried to raise our support ticket before? If not yet, please submit it by following this link: http://cmsmart.net/your-profile/user_list_ticket
After that you can describe your issues more details and then our support team can check and help you out of the issue better.
Best regards,
tiva_theme
Hi all, You could update the theme? Woocommerce reports incompatibility with current version.
Hi. Could you give us the Admin and FTP to email tivatheme@gmail.com ? We will help you to fix it.
I want to purchase your theme, but it says that
“There has been an error processing your request Exception printing is disabled by default for security reasons. Error log record number: 1140823384944”
How can I fix it? Does your theme scara fit with wordpress?
You mean you got this error when purchased the product ? This problem belong to the Envato market. You can contact the Envato support to solve the problem.
Yes, the Scara theme fit with Wordpress.
I did’t find the fitness homepage on this WooCommerce Theme. Is it included in it? After I purchase it, can I use the same homepage?
Hi. There is not fitness homepage on the current version of Scara now. There are 8 homepages as our demo.
Hi,
We’d like to include a link in the footer copyright, how could we do it?
Many thanks in advance and regards.
Hi,
To do it, please modify line 60 and 69 of file wp-content/themes/scara/footer.php:
From: <?php echo scara_template_options(‘footer_copyright’) ? esc_html(scara_template_options(‘footer_copyright’)) : esc_html__(‘© 2017 Scara – All rights reserved. Designed by TivaTheme’, ‘scara’); ?>
To: <?php echo scara_template_options(‘footer_copyright’) ? scara_template_options(‘footer_copyright’) : esc_html__(‘© 2017 Scara – All rights reserved. Designed by TivaTheme’, ‘scara’); ?>
Hi, we have changed as you said but it doesn’t work, could you please assist? Many thanks
Yes, we can help you. Could you give us the Admin and FTP to email tivatheme@gmail.com to check ?
Email sent, many thanks.
We have got it and answered you.
Hi Sir,
Nice theme,congrats. We have selected Homepage 3 as default but it still shows the navigation from Homepage 1, how do we change this?
Many thanks and regards.
Hi. Could you give us the Admin to tivatheme@gmail.com ? We will check it.
Hi guys, is there a visual composer included in this theme?
Hi. There is not a VC included in this theme. Thanks for your attention.
Hello. I have a problem because I am trying to duplicate the Home 1 parallax item on my site and there is nowhere to add the background picture? Its just staying blank. How do I set this up?
Hi. You can set it on the tab [Design] of Row property : https://gyazo.com/d94ecc73b0cdb9d38660da9b8765a0a0
yes, but it still stays blank. Only on layout 1, home 1 I get a small centered image – but that’s still wrong. I checked the css and there is no img class added with a link at all (safari) – I have screenshots if we can switch to email
oh yeah… the ROW’s property….
stuff i need to finish
The touch of the buttons (view cart and checkout) in cellular mode is very difficult to click. Apparently does not recognize the touch of the cell phone well. (very high)
Fix the display of the ON SALE page for products marked as reduced. (see page created https://yanier.com.do/shop/on-sale/) (high)
The filters of the products do not work for the page in English. (redirects to a different page). The shop page in English is https://yanier.com.do/en/shop/, and the product filter redirects to: https://yanier.com.do/en-shop/ so it does not show any information when one tries to use the filters. (medium)
Change the homepage URL in English. From: https://yanier.com.do/homepage-2-fashion-en/ A: https://yanier.com.do/homepage-en/ (low)
The pages of My account and Wishlist (from the header bar) do not recognize the language used (the translation). (low)
The photos of the products and the photo of the header do not load for the woocommerce emails. (high)
The emails from the Yanier domain arrive in the spam tray. (medium)
Hi,
1, The touch of the buttons (view cart and checkout) in cellular mode is very difficult to click. Apparently does not recognize the touch of the cell phone well. (very high) -> Could you give us the FTP to email tivatheme@gmail.com ? We will fix it.
2. Fix the display of the ON SALE page for products marked as reduced. (see page created https://yanier.com.do/shop/on-sale/) (high) -> We see that the structure of this page is very strange. It seem be not on our theme. How do you create this page?
3. The filters of the products do not work for the page in English. (redirects to a different page). The shop page in English is https://yanier.com.do/en/shop/, and the product filter redirects to: https://yanier.com.do/en-shop/ so it does not show any information when one tries to use the filters. (medium) -> Have you tested it with Tweenty Sixteen?
4. Change the homepage URL in English. From: https://yanier.com.do/homepage-2-fashion-en/ A: https://yanier.com.do/homepage-en/ (low) -> It is the config on the website, not related to theme.
5. The pages of My account and Wishlist (from the header bar) do not recognize the language used (the translation). (low) -> The text on file wp-content/themes/scara/woocommerce/wishlist.php
6. The photos of the products and the photo of the header do not load for the woocommerce emails. (high) -> This problem not related to the theme.
7. The emails from the Yanier domain arrive in the spam tray. (medium) -> This problem not related to the theme.
Hi, Will I have issues if I use WooCommerce? Are you planning to update your theme to be compatible with the latest versions of WooCommerce and WP?
I just purchase Scara theme, but I'm receiving some message about compatibility with some plugins like this "Your theme (Scara) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce."Hi. Yes, you may get problem if update WooCommerce. We have not enough resource now, so we have not plan to update the theme.
I’m getting an error that says “Warning: sprintf(): Too few arguments in”, when I install the plugins of the Theme.
Hi. Could you give us the URL to check ? (if the error appear on admin, you can give us the admin account to email tivatheme@gmail.com).
hi team i have this pop-up sing about WooCommerce template files, in my wordpress dashboard : “Your theme (Scara) contains non-updated copies of some WooCommerce template files. These files must be changed to be compatible with the current version of WooCommerce. You can see what files have been affected on the system’s status page. In case of doubt, consult with the author of the topic.”
regarding this i have some issues to fill the product area, i wan to talk about after the “WooCommerce template files”update.
Im doing final test to launch the store, please i really appreciate full assistance.
Best Regards Norberto Aquino
Hi. It because the theme is built on WooCommerce 3.1.2. You have updated the WooCommerce on your website to higher than 3.1.2, so the warning appear. To turn off it, you need modify code on files on folder wp-content/themes/scara/woocommerce. For example: modify line 16 of file wp-content/themes/scara/woocommerce/content-product.php:
From:* @version 3.0.0To:
* @version x.x.x
x.x.x is the current WooCommerce version on your website.
hi, thanks for the tip but i still having some issues, for example: the 1st one is feature image in products and post doesn’t load.
2nd – the touch buttons “checkout and view cart” doesn’t work properly in mobil version. it looks like the touch sensor doesn’t recognize the buttons.
3rd – i create a “on sale” products page, and i want to display the category “on sale” but i dont know what plugin use to display those properly … the page is “https://yanier.com.do/shop/on-sale/”
4th – my web was build in Spanish and then in english, the url for english home page is ” https://yanier.com.do/homepage-2-fashion-en/ ” and i want to change it for https://yanier.com.do/homepage-en/ .. ho can i do that?
5th – the widget in the right side of the navigation bar, the one it show my account, wish list and sign out links is displaying the Spanish language as is the first language. i have those kind of translation issues after use pollyland plugin to translate the theme.
6th – images for header and products doesn’t display in woocommerce emails.
Could you give us the demo URL for each problem for check ? We access website https://yanier.com.do but not see anything.
Hi, lets work one by one to solve 1 problem at a time like: the 1st one is feature image in products and post doesn’t load. i,ll give you url of images that show that, the images doesn’t load in backend either frontend. Images:
frontend view
https://yanier.com.do/wp-content/uploads/2018/02/Screen-Shot-2018-02-26-at-3.42.22-PM.pngbackend view
https://yanier.com.do/wp-content/uploads/2018/02/Screen-Shot-2018-02-26-at-3.48.52-PM.pngBack end view product list
https://yanier.com.do/wp-content/uploads/2018/02/Screen-Shot-2018-02-26-at-3.50.21-PM.pngyou can see missing thumbnails, another thing i want to add is: one of my coworker install a plugin call socializer, i want to know if that is related to de errors because i was thinking that or woocommers unupdated themplates. what you think?
best regards
Hi. We access your links but not see anything: https://gyazo.com/21e4c9e3fd965720340eb2e3502d08a8. Could you check it?
hi here is link to download ziped folder with the three images i tried to send you before.
https://yanier.com.do/screenshoots.zipfrontend view Screen-Shot-2018-02-26-at-3.42.22-PM.png
backend view Screen-Shot-2018-02-26-at-3.48.52-PM.png
Back end view product list Screen-Shot-2018-02-26-at-3.50.21-PM.png
this are the images for the problem above.
best regards
N. A.
Have you uploaded the featured image for product on admin ? We see on the admin, the product has not image (Screen-Shot-2018-02-26-at-3.48.52-PM.png).
yes, but the the upload system isn’t working properly, thats why i sent you the pic. Can you go inside and try to upload one please?
If that, the problem because of the core system Wordpress on your website (not related to theme). May be your server not allow to upload image (the permission). You should ask your webmaster about it.
yes, but everything start when i updated the woocommercce, that’s why i ask you to update the theme, we need the update!!! ... i’m reading more people asking you for the update. it’s the first time I hear that the “theme” is not going to be updated. If that the case i want my money back!!!! ... im going to write to themeforest to complain about it.
i updated the woocommerce and i have a lot of problems with the theme …. i need a theme that do all the updates as woocommerce does. I’ve been working in this store for 4 month so far, and you guys are not doing the updates. I need a replay because i have customer waiting for this proyect. Im in final steps to deliver this proyect. i need i have more then 5 issues with the problem i need to talk with a manager on duty. i have three weeks trying to fix this problems with no results, you only answering me every two days reponding stupid answers … this theme is not working because the update!!!!!!!!!
Mobile version doesn’t work properly, “checkout” and “go to cart” is really hard click it. when you go to the product, product zoom doesn’t let you manage the product right.
- As we said above, your problem not related to the theme. It happen on admin, you can’t upload image for product. So it because of the core of your website. You can test by switching theme to default WP theme (Tweenty Sixteen).
- The updating theme is not compulsive task for author. We have many work. So we can only update when we have enough resouce and time.
i sent you more then 6 o 7 above erros that you theme have … Errors___ Hi team, i’m almos finishing with this project, i will need assistance with:
1- products thumbnails doesn’t work properly, when you click it send you to 404 page. it looks like broken links.
2- i need to translate woo commers pages, like: checkout, Cart, My account and Shop.
3- in products page i need to gtranslate “recommended and related ítems” for: Recommneded = Recomendado …. Related Items = Articulos relacionados
4- there is a problem with the translation and the stock: When you buy an article in spanish(last one), if some one buy the same product in english, the store deosn’t show no more in stock. Can you check that please?
5 search results are displayed with some sidebars, how i edit those sidebars?
We remember that we have supported you about the translation via email. The translation is not error. You need study how to translate text for Woocommerce here: https://docs.woocommerce.com/document/woocommerce-localization/
1- Have you tested with the default WP theme(Tweenty Sixteen). With each problem, please test with Tweenty Sixteen (switch your theme to Tweenty Sixteen). If the problem not happen with the default WP theme, it means our theme (scara) has problem. In this case, could you give us the Admin and FTP to email tivatheme@gmail.com. We will check and fix it.
4- This problem is not related to the theme (it belong to Woocommerce). You can test by switching to Tweenty Sixteen theme.
5- To change the layout of search page, you need modify file wp-content/themes/scara/search.php
Hi – the demo data install absolutely does NOT work. I just have a broken, useless site.
Could you give us your admin to email tivatheme@gmail.com ? We will help you to install the demo data.
also my tiva video widget on the about us page does not work.
Hi. We go to www.neema.online but see the message: coming soon page.
please look again
It because the config of your server (Refused to display in a frame because it set ‘X-Frame-Options’). https://gyazo.com/7ba6db6cc3925a2c741367f82ecaf32e. You can try to replace the link https://www.youtube.com/watch?v=8aGyhiPA8hU with https://www.youtube.com/embed/8aGyhiPA8hU
i have done that and still nothing
It work now. You only need set the background for the row which contain widget, after that, you will see the play button to play video. (https://gyazo.com/d9dc48173c802918e464454af9675f94 )
hey there ; i am having a problem… for some reason there is a slider missing on all pages except the homepage. how can i resolve this? take a look….www.neema.online
Hi. We go to www.neema.online but see the message: coming soon page.
please look again
You mean the slideshow on homepage (https://gyazo.com/85442b570031b643d6119a88d61fd3c1) not display on other pages? It is default operation of theme. If you want the slideshow on other page, you need config it on your page (put slideshow widget on your page).
no, i dont think you understand. there is a big gap between the menu and the page content even adding a slider makes no difference. All that happens is that the slider is added but the space is still there
look again at this page https://neema.online/about-us/
as you can see, the slider has been added but there is still a gap and on the wordpress dashboard there is no slider or missing space or element.
Sorry, we still not understand your problem. If possible, could you give us the image on which you mark the area you talk about.
look at the image i have linked…. no matter what i add to the page, it is always added below this blank space.
https://gyazo.com/4d6a7d8f85b3869f327e0b1fe9f9edbfscara_breadcrumb($title);
where do i go to access this?
You can use the FTP. You need ask your webmaster for info to access your website source code.
i got it done, but how do i do the same for all the woocom shop pages?
Please remove it on these files:
- wp-content/themes/scara/404.php
- wp-content/themes/scara/archive.php
- wp-content/themes/scara/index.php
- wp-content/themes/scara/page.php
- wp-content/themes/scara/search.php
- wp-content/themes/scara/single.php
- wp-content/themes/scara/woocommerce/wishlist.php
- wp-content/themes/scara/woocommerce.php
Salut!!!
My name is Andrew. I bought your Scara theme. And it’s a cool thing. But I have questions. 1. when I add the product, the program creates an address for it (http://www.spbastard.com/product/name of the product). But I do not have a product page. There are pages: tee, hoodie, blog … but no product.
Need help!))
Sorry, we don’t understand your question. You means you don’t have the menu to link to product detail page? To add this menu, on admin: Appearance -> Menus -> Products -> Choose product detail -> Add to menu (https://gyazo.com/d616d5e0c7cdf55c3e72a2f7b0caf0b8 )
