144 comments found.
Hi Support, I created a new support ticket 5 days and no one is replying, helping or even looking at my ticket. Please see my ticket and provide support.
Scott
Hi Scott, We have replied. Sorry about the delay.
Thanks
I replied yesterday to your response with more details on the issue.
Is this theme still supported with updates? I ask because there are a lot of features that have stopped functioning such as the light box feature and other plugins. This theme does not work properly with the the latest version of PHP. Reverting to earlier versions of PHP pose a security risk. Are there solutions available for addressing these problems?
Hi, Yes, its supported with updates. You can update the theme to latest and update the plugin if you have updated WordPress without updating the theme.
You can update the theme using Envato Market plugin https://www.envato.com/blog/install-themeforest-wordpress-theme/
We will be deploying an update for PHP 8. PHP 7.x will not pose security risks. WordPress requirements still say PHP 7.4 and above. https://wordpress.org/download/
PHP 7.x is still widely used. PHP 8 is very new and has lots of changes made so we are working on an update.
Thanks
With Wordpress 5.9.1 and PHP 8.1 the page builder no longer works. How can I fix this? Best regards.
Hi, Please revert to PHP 7+, we’re making an update to PHP 8 very soon.
Thanks
I reinstalled your theme SceneOne | Photography Theme for WordPress with wordpress 5.9.1 and PHP 8.1 for my server, when I install the sample data, the page builder no longer works. Thank’s for your answer. Best regards
Hi,
Could you send us an email via our profile for support to help. You can mail us via https://themeforest.net/user/imaginem
Thanks
Hi, the mobile menu trigger (hamburger icon) has stopped working on my client’s site. The menu does not appear. I’m trying to have her track down the purchase code so I can log into your support site, but thought I’d also post here. She has version 2.6 installed on WP 5.7. Thank you!
Hi, That’s an older version of theme and reason why it isn’t working with WordPress 5.7
Could you upgrade the theme to latest and ensure the plugins in notice are updated as well. You’ll find the plugin in wp-admin > Appearance > Install plugins. The plugins need to be updated after updating the theme.
Option 3 in the following link explains how to update the theme using Envato Market plugin.
https://envato.com/blog/install-themeforest-wordpress-theme/As last step purge cache if you use a caching plugin.
If it still doesn’t work after updating then let us know through theme support.
Thanks
Thanks for your help! It’s a little difficult to tell what the latest version of the theme is on here. The changelog on the Item Details page stops at 2.6 but looks like the current version is 3.3. But I was able to update it and it’s working. Thanks!
Hi,
Current version 3.3
You can see the latest version available after the Envato Market plugin is authenticated.
https://envato.com/blog/install-themeforest-wordpress-theme/ We also have a changelog in Theme download pack. https://d.pr/i/5MSGITIf you use Envato Market plugin it will indicate whenever an update is available.
We have updated the item comments log.
Thanks
Hi, I’m having some sort of issue with jQuery. The Pagebuilder is not showing at the bottom of the Post page, just the title for it. I installed Enable jQuery Migrate Helper and then the Pagebuilder flashed on for one second and disappeared again. In the code, I see it it says class=handle-actions hide-if-no-js but I don’t know how to get around this. What am I missing? Thank you!
HI, We can’t authenticate your purchase of the theme. Your username says you have not bought it. Could you ask your client to email us from our profile if you’re working with a client. https://themeforest.net/user/imaginem
If you upgraded WordPress to latest then you’ll need to upgrade the theme. After upgrading the theme do ensure to upgrade all the plugins in notice. They can also be found in wp-admin > Appearance > Install Plugins
The theme can be upgraded using Envato Market plugin, in option 3 of following link https://envato.com/blog/install-themeforest-wordpress-theme/
Thanks
Thanks for your reply. I’ll get in touch with my client!
Hi, I have a problem with “theme options” after updating wordpres – when i click on “theme options” they start to load, but not appear?
Hi, Sorry to hear about the trouble. Updating WordPress also requires updating the theme. The latest WordPress upgrades includes lots of changes. We have released theme updates to meet those changes.
You can upgrade the theme to latest using Envato Market plugin. Options 3 in the following link includes details on how to upgrade. Do ensure to update all the plugins in notice after updating the theme. You’ll find those in wp-admin > Appearance > Install Plugins.
https://envato.com/blog/install-themeforest-wordpress-theme/If it still doesn’t work then send us an email via our profile for us to help.
https://themeforest.net/user/imaginemThanks
The theme is very nice,when importing demo pages u have tons of choices. The Page builder is fast and essential comparing to others.Support very well organized.I have to spend this line to say thank you to Mondre for solving my enquiry.Good job all the team.
You’re most welcome and thank you 
Hi. The theme is really great, but I was surprised by the cost of the support extension. I wasn’t able to finish the site within the support period, and now I’m facing a lot of problems due to deprecated functions. I already updated the theme , plugins and pretty much everything as you suggested to other people in the reviews, but it is still not working right. I’ve used wordpress themes for a while and I never faced such a high support cost to solve a problem that is caused by theme code, and not by the webdesigner’s work. It’s a pitty that such a great theme is damaged by the lack of support.
Hi, Sorry to hear about the trouble. Support extension price is not something we can control. It is relative to item price for all themes sold at Themeforest and under the same policy.
We also did not receive any emails or messages from you regarding this earlier.
We can help check what’s happening in your setup through email. You can mail us via our profile page with details and support will help. Here’s the profile page link. We look forward to your email. https://themeforest.net/user/imaginem
Thanks
hello, i it possible to use menu with anchor for the one page template ?
Hi. Can you tell me if, the new version of theme works or is it compatible with php 7.4? Thanks.
Hi,
Yes, the theme is PHP 7.4 compatible.
Thanks
I have upgraded my site to WordPress 5.5 but the theme is not compatible. My site is broken. I pin pointed the error to a plugin associated with the theme. Any solution? Also why isn’t there a child theme included? I’m afraid that I will lose my configurations upon updating the theme.
Hi,
Could you activate jQuery migrate plugin for now to get things working and send a mail to us via our profile to check what’s happening.
https://themeforest.net/user/imaginemThanks
Hello,
is it possible, to create a filterable masonry gallery without texts, that opens a lightbox? If yes, this theme will be in my cart. 
Thank you!
Hi,
Do you mean a like this but without the title or description text https://imaginem.io/sceneone/galleries/gallery-filter-tag-lightbox/
Yes, displaying title and description is optional.
Thank
Thank You! Yes, but also as “Masonry”?
Yes, Masonry is an option too. You can choose to have the style with masonry or in a non-masonry layout combined with or without filters.
Thanks
Hi,
We recently moved the demo to a new server and it was due to that. It should display now.
Thanks
I am getting the CSS error even when I upload just the Zip. What do I do now? If it won’t work, how do I go about getting a refund?
I figured it out. I think.
I registered for support but I do not see any place to actually ask a question ,but here. I figured the CSS styles out, but now I am having trouble with the Demo. I am going step by step through the instructions but when I get to the part where I am supposed to load the demo it says there is a problem and to contact you.
Hi, We got your question to support forum and have replied.
Thanks
Hi, can you please let me know if the below is possible before I purchase please:
*All questions are related to the fullscreen slideshow layout.
1. Can I use the minimal/ transparent menu layout with a left aligned logo? or does it have to be centred?
2. Can I remove the ‘button/ purchase’ icon that is shown on the bottom left of the page so it is not visible?
3. Can I remove all the menu choices at the top of the page – e.g. homepage, portfolio, contact etc? As I would only like my logo to be visible & the contact icon (3 horizontal lines), which pulls out from the right, as shown on your demo. As the site will be this page only, so don’t require any other menu choices/ tabs.
4. Using this layout can you scroll between videos & images on the same page, one after the other? Or do videos need to be on a separate ‘video’ page(s)?
5. is there a max amount of images/ media that you can use in this layout?
Hi,
1. You can set transparent header to left logo as well. It can be set from page settings https://d.pr/i/0LsAAK
2. The button will only display if you provide a url to the button. You can remove it by not entering a url to it.
3. You can set an empty menu to not display one.
4. We did not understand your question on scrolling between videos and images. Do you mean set a mixed slideshow with images and videos as fullscreen, such as the one seen in homepage. You can add a mixed slideshow with images and videos using Revolution slider and set it as homepage which will work.
5. There is no image limits set by the theme.
Thanks
Hello – I just bought your theme a couple of hours ago. As I’m trying to set up instagram (I wanted the homepage with instagram on it) widget, your method does not work. Instagram has changed its API and so it is no longer compatible with your theme. This is a big deal for me. Please let me know if you intend to provide a work-around VERY soon. I may have to ask for a refund.
Hi, Give us a little while to see the progress of new Instagram API implementation. We are scheduled to get this in as an update.
Thanks
Hi,
You can update the theme to latest to get the New Instagram API to work.
1. Update the theme. You can easily do so using Envato Market plugin
2. After updating make sure to update all the plugins in notice. You can update from the notice or goto wp-admin > Appearance > Install Plugins
3. There’s an additional plugin called Smash balloon social photo feed which is in notice. Install and activate it. You can authenticate your instagram account using this plugin. Instagram now requires plugin and app based authentication.
4. After authenticating simply use the Instagram widget to have the animated instagram images as seen in demo.
Let us know through theme support if there’s any problem.
You can Register to support forum then create a New Support Thread here
Thanks
Hi, I have integrated nulled version, it’s very slow is it i need to purchase, if i purchased is it will speed?
Hi,
Nulled softwares are illegally obtained copies. It could be altered or changed compared to the original.
With a genuine theme obtained from themeforest you will get access to our support. If it is slow then we can provide information why it’s slow and advise on ways to make it faster through theme support.
Thanks
Hey, I want to activate woocommerce now, but I have seen that the theme is only comaptible until version 3.1, even if the actual version of woocommerce is about 3.8 …is there any possibility to fix this issue or are you working on a newer template-version so I can use woocommerce without any issues in the frontend? thank you very much! Lisa
Hi Lisa,
There won’t be a problem. You can update the theme to latest and use latest WooCommerce. We have set versions for compatibility listing.
Thanks
Hey, but in wordpress there is said that the theme is the lastest and newest version but woocommerce still tells me after being activated that there is a compatibility problem that is caused by older templates that overlay woocommerces templates and destroy the look of the website in the frontend. The website isnt edge to egde anymore after activating woocommerce and suddenly there are titles on every page which I decativated. What shall I do now?:-( Thank you for helping!
Hi Lisa,
This should not happen. We can help you through theme support to check what’s happening.
You can Register to support forum then create a New Support Thread here
Thanks
Hi There, I am trying to update the them to the latest one and I get this error: Could not copy file. sceneone/framework/plugins/imaginem-builder-r4.zip Could you please help?
Hi,
Are you updating using FTP?
Could you try the envato market plugin to update https://envato.com/market-plugin/
Let us know through theme support for us to help why this is happening if it doesn’t work.
You can Register to support forum then create a New Support Thread here
Thanks
Hi Team, Thanks for the reply. I used the envato market plugin when I got the error.
Hi,
It’s likely related to server permissions where the update plugin is prevented to copy it.
The alternative to update will be FTP. Could you check instructions on FTP install https://envato.com/blog/install-themeforest-wordpress-theme/
Upgrading the theme is the same process as installing. In this case you’ll need to over-write the folder. A good method is to FTP transfer the theme folder as another name ‘sceneone-new’ , and then rename the active one ‘sceneone-backup’ and new one ‘sceneone’
Make sure not to visit the dashboard during the switch otherwise WordPress will reset the theme to default if it can’t find the theme folder.
If you need to over-write the plugins, then all the plugins can be found in: /sceneone/framework/plugins/
Simply install those from wp-admin dashaboard after deleting the related ones, or over-write them to WordPress plugins folder after extracting each zip.
You can also contact your host if you’d like to correct the error envato market plugin is giving. Your host should have all the details regarding the error to correct it.
And as best practice you can keep a backup just in case there’s any problem during the upgrade.
Thanks
Hi. I’m trying to figure out how have a project image with the description to the left, with heart icon, like in your demo. But I can’t seem to figure out how to make it and your document is not very informative. How can I do this: http://sceneone.imaginem.co/project/vivamus-suscipit/?menu_type=vertical-menu
Hi,
You can use the project details block in pagebuilder to display that section. Here’s screenshot https://d.pr/i/VaT84C
Thanks
