78 comments found.
Hello I updated the theme to the latest version but I have problems with the visual composer as happened some time ago. It is not possible to modify the pages. The problem has persisted for some time.
Hello!
There are no known issues with the latest theme version functioning. Please make sure to use 1.1.6 theme version, update plugins and clear cache, it should be helpful.
In case the problem remains actual from your end please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
Hi,
The person who made the website for us bought this theme from you in 2018. They installed it on time-academy.co.uk.
Now I can’t reach the person who made the site.
‘visual content composer’ is not running in the administration panel of my website and I cannot update my site.
It doesn’t work even though I upgraded the php version.
The person who made the site did not give the license code of the ‘Discussion on Schule’ theme.
How can i solve this problem.
Hello, thank you for contacting!
There are no known issues with the latest theme version functioning. To make the theme function correctly there is a need to use the 1.1.5 theme version, update plugins and clear cache.
The latest theme version is available for download on Themeforest. To get the theme update there is a need to log in to the account from which the theme was purchased and download the theme. If you don’t have access to the account from which the theme was purchased and can’t contact the person who bought it to get the purchase code, there is no other way but to make a purchase again, appreciate your understanding.
hi,
if we have a purchase code can i get the updated files.
Hello!
If you have the purchase code you can contact our support team at https://cmsmasters.net/help-center/ and our support agents will provide you with the latest theme version.
i have got the theme from elements envato and updated the theme to the latest version but the issue is i cant seem to edit any page? it keep getting this:
This block has encountered an error and cannot be previewed. ?
how to solve this issue.
Hello, thank you for contacting!
There are no known issues with the latest theme version functioning. Please make sure to use 1.1.5 theme version, update plugins and clear cache, it can be helpful. The problem you’ve mentioned isn’t a typical one and in case it remains actual there is a need to investigate it from your end. We should note that themes that are used via Envato Elements don’t include personalized support. To get support please buy the theme on Themeforest and submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
CMSMasters Content Composer is not updating when I click to update?
Hello, thank you for contacting!
The issue you have isn’t a typical one, it is difficult to recommend anything without seeing the problem and that there is a need to investigate it from your end. Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you!
wait next update plugin…..!!!!!
Hello, thank you for contacting!
The theme is updated as needed to make it compatible with the latest WordPress and plugins versions. At the moment there are no known issues with the latest theme version functioning but sure we’ll update the theme in a case of need.
If the update for slider plugins is meant – please contact our support team at https://cmsmasters.net/support/ and we’ll gladly provide you with the latest versions of the Layer slider and Slider Revolution plugins.
Thank you!
Hello, I am currently using your theme and updated version 1.0.6 to 1.1.1 but I am having trouble using the code-block editor when editing pages ( even using the classic editor plugin ). Note: this theme is being used in wordpress.com not self-hosted and I am using the child theme as well.
Hello, thank you for contacting!
There are no known issues with the latest theme version (1.1.2) functioning. Please update the theme and the plugins and clear cache, it should be helpful.
Should you have any other questions please contact our support team at https://cmsmasters.net/support/ and our support agents will gladly help you.
Thank you!
Hi
Deprecated: contextual_help não é usado desde a versão 3.3.0! Use get_current_screen()>add_help_tab(), get_current_screen()>remove_help_tab() em substituição. in /home2/pg19833/public_html/ispn/wp-includes/functions.php on line 5586
How we can fix this error. Thanks
Hello, thanks for contacting!
There are no known issues with the current theme version functioning – please make sure to use 1.1.1 theme version. Don’t forget to update the theme plugins and clear the cache after the theme update.
In case the issue remains actual please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Hello
Wanted to know if i purchase the theme from envato elements will i get theme updates or not..?
Hello, thanks for contacting!
Elements items do not offer support and updates in the same way that regular purchases do. You need to be actively subscribed to access new versions of the theme regardless of if you previously downloaded an older version. To access theme update simply download your theme again to get the most up-to-date version.
We should note that themes that are used via Envato Elements don’t include personalized support. To get support the theme should be purchased on Themeforest.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hi, how do I change the view of “The Events calendar” after the upgrade to “Schule Theme”? Thanks https://www.gymka.cz/events/list/
Hello, thanks for contacting!
We recommend you to deactivate ‘Use updated calendar designs’ option in the Events calendar setting, it should be helpful. https://www.screencast.com/t/1gama5noos
Personal assistance is provided via the tickets system – should you have further questions please submit us a request at http://cmsmasters.net/support/ and our support agents will take care of it.
Thank you.
Content composer is not working. While clicking on content composer a hash link is coming only. Composer window is not even opening. How to solve this?
Hello, thanks for contacting!
Please make sure to use the current theme version (1.0.9) in order to avoid possible issues with the theme functioning. Please make sure to update the theme plugins after the theme update and clear your browser cache.
If the issue remains actual please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Content Composer is not working. While clicking on this nothing is opening. Even can’t see the content which are already is a post or page. I am using the latest version of the theme.
Hello, thanks for contacting!
There are no known issues with the current theme version (1.0.9) functioning. Please make sure to update the theme plugins after the theme update and clear your browser cache.
If the issue remains actual please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
The Visual Editor is not working. When you click to edit, the popup screen is blank?
Hello, thanks for contacting!
Please make sure to use the current theme version (1.0.9) – it should solve the issue you have. Please don’t forget to update the theme plugins and clear your browser cache after the theme update.
If the issue remains actual and you need our personal assistance please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hello cmsmasters, unfortunately, I have the same problem as the palmamondal user before (Schule Theme) . Now our customer would like to make a change in the backend urgently and cannot do that due to the visual editor error. Unfortunately, it is not possible for me to switch to WordPress 5.5.3. Any problem solving news? I need a timely solution. Many Thanks!
Hello, thanks for contacting!
The current theme version (1.0.9) that is available for download on Themeforest at the moment is compatible with WordPress 5.6. We recommend you to update the theme in order to avoid possible issues with its functioning.
To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as schule/schule). I recommend you to rename the theme version you used previously (for example name the theme folder “schule-old”), in such a case this theme version will be backed up at your server.
Besides don’t forget to update plugins as it is noted on the WordPress admin panel after the theme is updated.
Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear your browser’s cache in order to see the changes.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
Visual editor properties is not working. https://prnt.sc/w2ezhh
I have bought this theme from https://elements.envato.com/
Hello, thanks for contacting!
The issue you have is caused by WordPress 5.6 update. Our developers are working on the theme update to make it compatible with the current WordPress version. The theme update will be uploaded as fast as possible and will be available for download as soon as it passes approval from Themeforest reviewers, appreciate your patience.
At the moment we can recommend you to use WordPress 5.5.3 version in order to avoid possible issues with the theme functioning, thank you for understanding.
I have been trying to add a post slider on my home page as it shows in your demo site and I have added a post slider on my home page in the news section but it’s not working/ displaying on the page. It’s been more than 24hr that i have submitted a request, I didn’t get any response. Hope to get response soon
Hello, thanks for contacting!
We highly appreciate your patience. You see, our help desk works Monday through Friday (while general turnaround time for tickets is 2 working days). Your request is answered at the moment – check please.
Hello, I purchased your theme through my Envato Elements account and I was trying to see if there is a way to hide the “Back-to-top” arrow on the theme. I use a video player and whenever it goes to full screen the arrow appears at the bottom and if you click on it the top menu overlaps the player. Thank you for your help.
Hello, thanks for contacting!
Desired result requires customization and can be achieved with help of a custom code.
Please note that themes that are used via Envato Elements don’t include personalized support. To get support please buy the theme on Themeforest and contact our support team at http://cmsmasters.net/support/ and our support agents will gladly help you.
Thank you.
Hello, How do I change the quotes slider image (the ellipses container) to a larger size? its resizing it to be 75px x 75px
Hello, thanks for contacting!
According to the theme design the Quotes slider uses a circle with 75px width (maximum image size is 300px x 300px or the same ratio). To achieve desired result you can either use a css code to change default theme styles and then you can have a 300px x 300px square or if you need bigger image or an image with other ratio you can modify shortcode template via a child theme. We should note that theme customization and code changing are beyond our support policy, appreciate your understanding.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hi, I downloaded this theme from Envato Elements. I installed and imported demo without any error. Very nice design. I love it but I have one issue with my events page. It show incorrectly as you can see in the image link below. Any idea how to fix this? Thank you
https://i.imgur.com/QsGKyoU.pngHello, thanks for contacting!
We can recommend you to proceed to the Events Calendar settings and disable Use updated calendar designs https://www.screencast.com/t/mhDtovH0HlL
Please note that themes that are used via Envato Elements don’t include personalized support. To get support please buy the theme on Themeforest and contact our support team at http://cmsmasters.net/support/ so that we can provide you assistance.
Thank you.
It works! Thank you for your support. Your theme is beautiful.
You are welcome and thank you for the feedback!:)
Hi, Slider Revolution is not allowing me to edit my slides thru your theme… any ideas? Thanks
Hello, thanks for contacting!
Please make sure to use current theme version that is available for download on Themeforest. To update the theme please download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (make sure there are no nested folders such as schule/schule). I recommend you to rename the theme version you used previously (for example name the theme folder “schule-old”), in such a case this theme version will be backed up at your server.
Please don’t forget to update plugins as it is noted on the WordPress admin panel after the theme is updated. Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear your browser’s cache in order to see the changes.
In case the issue remains actual after the theme update please contact our support team at http://cmsmasters.net/support/ and provide a link to your site and your WordPress and FTP credentials so that our support agents can investigate it.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Thank you for your response, I will do as instructed.
You are welcome!:)
Hi, I have managed to update the slider revolution, and I have updated the theme to1.0.6. But it will not let me update the plugins.
The error message I receive is:
An error occurred while updating MailPoet 3 (New): Download failed. cURL error 77: Problem with the SSL CA cert (path? access rights?)
Any ideas of how to fix?
Thanks
Hello!
The error you mentioned isn’t theme-related but is a server side error. It means that the chain certificate files are missing or “broken”. Usually, this is caused by outdated SSL certificate(s) for cURL installed on the server but may as well be caused by wrong or “incomplete” configuration. We don’t deal with server configurations and recommend you to contact your hosting provider – he should be able to help you.
Personal assistance is provided via tickets system – please contact our support team at http://cmsmasters.net/support/ if you have other questions.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi, I went to the hosting first, and they said it was a theme error. I will investigate further. Thanks
Is there a demo login?
Hello, thanks for contacting!
We can’t provide credentials to log in to your demo site, appreciate your understanding.
Here is a link to the theme online DOCS, please look through as it contains screenshots from a dashboard and other useful information concerning the theme functioning. http://docs.cmsmasters.net/schule/
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
