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I have a question:
When I use the “Gallery Post Setting” option unchecked “show images in slider”, me pictures in the post and all ok until then appear.
The problem is when you click on the pictures, these are deployed lightbox way, but I have to keep watching as closing information, for example, a cross. How can you fix this ?.
Hi! I’ve just answered to the ticket you sent.
I do not understand your answer. Can I have help?
You have sent a ticket to our support at firstname.lastname@example.org and I’ve replied to your ticket there.
Hi, how to reset the counter to 0 views.
There’s no way to do that as there’s no real purpose to doing so. If you need any other help let us know! Cheers!
I need to delete them, because when fleshing out the site and make revisions views I created “false” which in this case would be the mine, I do not want to add.
Please send us a support mail at email@example.com with your purchase code and we’ll see what we can do.
Thanks, I already solved.
You’re very welcome. Cheers!
I have two pre sale questions.
Is it possible to have a Soundcloud post combined with a featured image?
And do you have a “related posts” option build in?
Thanks in advance
We don’t have a related posts feature buil in unfortunately but you can use a soundcloud and a featured image.
Hello, pre-sale question—can I turn off the page transitions? In the demo, the page transitions are a big pink circle. Otherwise it is lovely! Thank you!
The page transitions are only for the demo purposes.
Have a great day!
I may have posted this question in the wrong spot. Here it is again. Love the theme, thanks!
“Hi, not sure if I will explain myself well—I am interested in my site looking as close to the demo as possible, however, I have a year’s worth of content that I’d like to migrate to this new design. How can I do this, while also making my site look like your template? Thanks!”
Also, it seems like a lot of your instruction’s photos seem to be broken, so it’s a little harder for me to follow.
This should help a lot: http://snoopyindustries.com/dailynews-documentation/
You should install your theme, the rest should follow. If you have any posts that require any particular attention I could let you know, just send us the link at firstname.lastname@example.org if you’ve already sent us an email please send me your ticket id.
Thanks, it looks very helpful. One more thing. A lot of my posts seem to not pick up the featured image correctly. It shows up a quarter of its size instead of fitting into the template. Is my image just too big, or too small? Thank you!
most likely too small. We can force them fullwidth, but it won’t look ideal. We can know more once you send us your link.
Do you know a good plugin for subheaders? As of now, I am using h4 tags in my heading, and of course that screws up how the title appears throughout the site. Thanks for all of your help. The theme is beautiful.
Send us a link so we can have a look and suggest something. If you don’t want to post it here, send us the deets at email@example.com
Hi! Thanks for the cool theme! The day before yesterday I sent in your support request. There is a problem with publishing articles. Request number – 1425. My e-mail – firstname.lastname@example.org
Will wait for a response
Hello! Your support is working or not? It’s been a week and I still have not received. In the theme there is an error – gallery not working. I sent you an email but received no reply. I first bought your product and expect quality support. Sincerely, Igor.
Thanks for your patience, we’ve been on a short Easter holiday, that’s why support was a bit delayed. We’re going to look into your ticket right away.
Okay I got your answer, you’re asking me to provide my FTP details. But I already did that in the first letter. Please take a look.
Hello! Is there any progress in solving my problem? I see you went to admin panel and published an article with galleries. But nothing has been working for a few days
Please check your inbox.
Hello! Yes, you are right. I didn’t notice not sent you FTP details. Sorry, I’m ashamed Replied to your email.
Are you getting our replies? We’ve sent a couple, and followed up today too.
Hi! Of course, I need help. Don’t understand what the problem is. Yes, I immediately sent you a letter on April 14. As you requested, I gave you my FTP details. Didn’t you get the letter? Screenshot: http://prntscr.com/6w6e92 Well, just sent a new email with FTP data to your email email@example.com. Thank you for your patience
Hi! Thanks for the help, but the problem is not solved. Yes, gallery is now added. But when I click on article, you receive the same error. I sent the screenshots to your email.
Still hoping for your help. Because the gallery is cool!
Hi, just sent a reply.
Thank you! Everything works. Catch of 5 stars!
Sweet, thanks so much on the 5 stars. We’ll be close if you need anything else!
Hello! Did you receive my message on June 9? I just sent it again.
Just answered. Cheers
Making sure you’re satisfied with our products is of utmost importance for us, so if you’re having any questions regarding our products here are your options:
1. Already purchased the theme? Please email us here and our team will take care of your issue.
2. Pre-purchase question? Feel free to leave a comment here!
If you have any questions we recommend checking our Documentation available here.
The BigBangThemes Team
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