Crumina

Crumina does not currently provide support for this item.

738 comments found.

Hello,

From yesterday I experience a problem with the metro visual builder. When I try to edit a text module, the “content” section inside is missing and it’s not vissible. It’s not only on the text module, but in every module where you can see “content” section. For example into the CTA module as well.

MVB_Problem
cloud based image processing

I think the problems comes from a WMPL Plugin that I am using for multy language. I uninstalled all plugins and 1 by 1 saw that the WPML plugin is the issue. Both the plugin and the theme are with the latest updates. Anybody has a clue what is going on?

Cheers, Stan

Hi Stan,

There is no such issue on our end. Please, submit a ticket at our help desk and provide us with link to your site, your WP login credentials and FTP access data. We will check youru settings more detailed.

Thanks!

Best regards, Crumina

Hello! Do not see the blog post I Disable the template, and can be seen, but with it activated, individual posts are not seen

http://rains.es/blog/jornada-tecnica-piscinas-de-verano-mantenimiento-gestion-y-control

Hi,

We can’t tell you for sure what is causing the problem. But we noticed that you use an extremely old theme version 1.5.5. We recommend you to update the theme on the first turn. If it doesn’t solve the problem, we will need to take a look at your settings and code. Since you have renamed the theme, automatic updates are not available for you. Please, email us to info@crumina.net and we will send you the latest theme version back.

Thanks!

Best regards, Crumina

Hi, are you going to update this theme for woocommerce 3.0?

Hi,

Yes, of course, we plan to release update with woocommerce 3.0 support in the nearest time.

Best regards, Crumina

The template image shows that this as Version 2 yet having purchased it, it is only version 1.9 – not even version 1.9.6, which is the latest version shown in the Changelog. Also, I do not think this is compatible with PHP 7, as it crashes Wordpress to a white screen of death as soon as it is activated and the only way back is to delete the theme folder via FTP so WP defaults back to TwentySeventeen! I am not very impressed so far and unless this is sorted, I’ll be asking for a full refund.

Hi Nigel,

We replied you in the ticket and attached the latest theme version. It must work with PHP 7. Sorry for inconvenience!

Best regards, Crumina

Thank you, that is excellent customer service. I will check the ticket and download the update. Best wishes, Nigel.

Hello, I buy yesterday the theme but as soon as I activate it puts the site blank and I have to rename the file by ftp to have the default settings. What is the problem and also I have the message themeforest-5681032-second-touch-powerful-metro-styled-theme ==> The style sheet is missing. I have the second touch version 1.9. I’m stuck and I can not figure out the solution. What do I have to do. I download the theme several times but it is the same problem.

Hi,

It seems you are trying to install the entire theme package instead of just installable secondtouch.zip archive. Please, follow theme installation tutorial here https://crumina.net/submit-ticket/

Thanks!

Best regards, Crumina

hi, I only install the second touch folder. The installation is good to pass but as soon as I activate the theme the whole site on page. I have more access to my administration page.

Hi,

Could you please send us to info@crumina.net your website URL, your WP-admin login and password and FTP access data? Our coders will check your code and will try to help you.

Thanks!

Best regards, Anna

Skedar

Skedar Purchased

Hello, im having a big issues here…im trying to use the template again (i stop work on my website for 1 year), so ok..i download the theme and trying to install it…

my error is the same of the “nigelstreeter” this theme crash the Wordpress if im using PHP 7.0. so, i change to 5.5 only to make the tests.

I trying to install the Demo files…this stuck on 90%. and because i try to install again and again making changes on php.ini (max time execution, memory and etc). hes duplicate the MENU, but thats all…no images, no pages, no demo files. still stuck on 90%.

Thats it?!

The template is dead? no new support?

wheres the FORUM of Crumina anyway? because a lot of this problems are ansers in the forum (and a lot of .css modificantion i made and i will need again are in my ansers in the forum).

Since i buy this template i have issues, a lot of them, and 1 year later, i still have.

Hi,

The updates for Secondtouch theme are available via auto updater. But they are not accepted on Themeforest because of the new theme requirements. Please, send us email to info@crumina.net and we will provide you with the latest version with the fix for PHP 7.0.

As for demo data, we can give you full duplicator package if needed.

Unfortunately, support forum was deleted about 3 years ago. And the theme is no longer supported for about a year.

Best regards, Crumina

Skedar

Skedar Purchased

Ok! thx for you reply

shardyl

shardyl Purchased

deleted as I figured it out.

Hi! Is there by any chance a way to align center the visual page builder modules?

That just doesn’t work :( I will contact the dev for more help.

Another issue regarding your demo template, the menu is not changing on mobile (hiding buttons) and the logo on mobile don’t align center like your demo. could you help me with this? Thanks in advance Francisco

For this we need to see your site. Now it is under construction. You can email us the login credentials over info@crumina.net

Hi regarding VC and Table plugin issue it work fine after the VC update ;) thanks

Second Touch Theme Requirements

Hello. Please help. Where can I get the following plugin updates please? Crumina Menu Customizer – Im on version 1.5.6 and require 1.6 Crumina page slider – Im on version 1.4.2 and require 1.5 Metro Visual Builder – Im on version 1.9.5 and require 1.9.6.

Also where can I get the version 2 of the theme please? I am on V1.9.6.

Thanks

Hi James,

We replied you on this question per email. Please, check your mailbox.

Best regards, Crumina

Hi.. is this permanent if i buy this template?

Yes, this is a theme for Wordpress.

okay.. thank you so much for the answer, very helpfull.

Always welcome

naveg

naveg Purchased

Hi, Metro Visual Builder is not loading on our Second Touch version 2.0 theme. We can not edit any page using the builder. What we can we do to fix this problem.

Best regards

Hi,

Metro Visual Builder loads fine on our end. Please, provide us with your site URL, your WP-admin login credentials and FTP access data to check your settings.

Thanks!

Best regards, Crumina

Hello, I can not access the different sections of the second touch theme options? I would like help.

Hi,

No problem. Please, send us to info@crumina.net :
  • your site URL,
  • your WP-admin login credentials,
  • FTP access data

And describe more detailed what exactly doesn’t work. We will try to assist.

Best regards, Crumina

Hi, I sent you by email the description of the problem and the information. Thanks

As soon as I activate the theme, it returns blank page even in the admin area. Only after renaming the theme folder site loads again.

After enabling WP Debugging I get the following error: Fatal error: Redefinition of parameter $screen in /themes/secondtouch/inc/post-type.php on line 89

I checked it with different versions of Wordpress and even different environment. Always getting the same result. Please help!

Hi,

Please, mail our support team to info@crumina.net and we will provide you with the working version.

Thanks!

Best regards, Crumina

Skedar

Skedar Purchased

Hi, i know this template dont have support anymore but PLEASE help me!

I only want to know 1 css code!

1- How i MOVE the logo in my templante, to top, down, left, right..etc.

Can you help me please?

Hi,

The logo in Secondtouch is aligned on left hand side, so there are only 3 options to move it. Below are the requested codes. Please, use only one of them:

#logo {
    padding-top: 40px;
}
#logo {
    padding-bottom: 40px;
}
#logo {
    padding-left: 40px;
}

Thanks!

Best regards, Crumina

Skedar

Skedar Purchased

Thx! i love you.

Hello, how can I get the latest version of revolution slider. Thank you.

Hi,

Please, forward this message to info@crumina.net and we will provide you with the latest version of revolution slider.

Best regards, Crumina

Dear Crumina Team, the distance between the menu and the content belowis to big. How could I minimize the space between?

Hi!

Please use this CSS for the tile font-size:

.tiles-block .tile-item .back {
    font-size: 18px;} 

Best Regards, Crumina

Dear Crumina team unfortunaltely I need one more time your help. Using such a page slider (6tiles): http://staging.proscola.ch/

is it possible to change the size of the tiles and furthermore can I increase the space between them? Kind regards and thanks for your great help!

Hi!

Sorry, but since the slider has more complicated structure, there is no simple CSS solution. This can be done only modifying the slider’s code, but such kind of customization is out of support terms.

Best Regards, Crumina

where can I download version 2.0 I have a license

Hi,

There is no version 2.0 of this theme. It’s just a part of the theme name, which means that this theme is kind of a version 2.0 of the Onetouch theme :)

Best regards, Crumina

Hello, we need the latest version of the following Plugin: WPBakery Page Builder. Where can I get it. Thank you.

Hi!

Please write us to info@crumina.net and we will give you a download link. Thank you!

Best Regards, Crumina

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