Thanks for the great theme SoftHopper. I found a lot of great theme on Theme Forest but the way you help your customers to acheive what they want to do is almost perfect for me. No support ticket platform, we can communicate to your by email and you answer fast. Sometimes you even fix the problem for us instead of telling us what to do. It's surprising and satisfying. We stay curious of what you did to fix it though... haha. Sometimes we would like to have more details in your answers but the main goal is done : problems fixed. So all good ;) Congrats for the good job and good luck (or should I say success) with your sales!!
A developer who listens to the suggestions made by his users? A developer who actually takes the time to make adjustments and updates based on the suggestions of his users? That is rare! I have updated my 4 star review to 5 stars purely based on the level of support I have received (not to mention that this theme is perfectly suited for my needs).
Good job - I almost look forward to having more user issues ;)
This is the BEST theme I have used on Theme Forest. The support is amazing, the developer responded to my emails very fast and fixed my issues immediately. LOVE LOVE LOVE this theme and its developers!