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Hello, after the update to the latest version of sentinel and vc i have a problem, in every new page vc elements appears twice, any suggestions?
Thanks in advance
I am glad, that you could solve the problem. Please, next time reconsider to use our SUPPORT CENTER.
Thanks and cheers! —FRESHFACEIf you like the item and want to support us, please consider rating it in “My Account -> Downloads”.SUPPORT TOOLS
Hello, The visual composer has stopped working when we click on back end editor nothing happens and it doesn’t work so cant edit the site.Is there a way of fixing this?
I’m sorry for delayed answer. We already issued updated version of Sentinel and Visual Composer few weeks ago. Simply re-download the template from themeforest, delte the VC plugin and install it again. This should fix your issues.
I was using, I bought the Sentinal contact.
Now Settings Visual Composer plugin does not work.
Product License Enter key theme forst I enter user name and api. He does not accept.
Please re-download the package from themeforest and re-install the visual composer again. This way you will get the latest version.
Do I throw a recovered file on the current theme?
Can not edit page gets stuck with Visual Composer
Did you delete and re-installing everything I need?
Yes, you will need to delete and re-install the template downloaded from themeforest. But dont worry, it does not lead to any data loss, since all your data are stored in database
I’m trying to translate the months to spanish since Theme Options – Translations – Months. But nothing happens. Months are displayed in English on my website.
Can you help me?
These are PHP variables. You should set it in your WP config file, using the “setlocale” function. More info could be found here
setlocale(LC_TIME, 'es_ES'); // substitute your locale if not es_ES
Thanks for the help but I don’t understand too much of PHP. Where and how should I place the setlocale variable?
Try to use our Fresh Custom Code plugin, located in WP Admin -> Appearance -> Custom Loops, create new custom code and insert the PHP code here.
If it does not help, open your /wp-config.php file and insert the line there
ok! thank you!!
I was glad for being helpful
Please give me & us all who purchase the template a proper solution for this issue – Visual Composer license key – Its not work as i cant update the version,
I have version 4.3.2 installed. i need to Update to 4.11.2
Since the first time i needed to update it gave me this error, and you always told and answer the same answer to us, yet i cant update this plugin! What going on here is this kind of trick you do on us?
Its always give me “An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.”
Please give me a clear answer and proper solution, HOW I LICENSE & UPDATE THE WPBakery Visual Composer?
Its problem to download every-time the new template version and install it again, over and over… just to be able update visual composer. I customize the template and work with WPML 6 language site. any rewrite of the template will affect the site badly. i just need to update WPBakery Visual Composer in simple way.
Firstly let me thank you for your purchase. We delivery Visual Composer within every theme update. In current situation, we would love to provide any license code, but due to envato licensing this is not possible and will not be possible in the future.
Simply re-download the package from themeforest and install the visual composer from there.
Also if you changed any template files, I would recommend you to do it via child themes. This way you will not loose any content, when updating theme.
Thanks for the advice,
i download the file today and replace the exist one with the new one, Now i cant see the site, its give me an empty page. In adition i cant login via the wordpress admin login page.
This is the path where i replace tje file: hadar-electric.com/public_html/wp-content/themes/sentinel/visuaComposer
Please your advice.
I’m afraid that I was not able to understand your questions. The VC should be installed in /wp-content/plugins/js_composer
This is interesting as the VC path in my files is locate here: hadar-electric.com/public_html/wp-content/themes/sentinel/visuaComposer
no VC folder here: /wp-content/plugins/js_composer
See attached pict to see the js_composer file as its look at this moment before i do any change
I upload the backup in order to see the site again and able to login via wordpress admin panel,
The VC File as its looking now, which since forever was there, i never touch it, hadar-electric.com/public_html/wp-content/themes/sentinel/visuaComposer
please let me know what we should do to solution the update for the latest version?
I upload the complete theme lates version which i download today and yet the VC not update
Latest Theme https://dl.dropboxusercontent.com/u/56355535/Theme%204.7.jpg
VC not update https://dl.dropboxusercontent.com/u/56355535/VC%20prob.jpg
I also delete the plugin, than i upload it to the exact location you guide me, but no solution, now the plugin even not pressent in the wp admin panel> plugin.
See the exact place: /wp-content/plugins/js_composer https://dl.dropboxusercontent.com/u/56355535/FLZ.jpg
Also i install it vis the wp admin panel, however its give me again the old version. How i update it?
Could you please send us your WP login?
Yes, Can you write me the privet link/ e mail to send it ?
Yes please, use our portfolio page here: http://themeforest.net/user/freshface
I send you the information including ftp info.
Expecting to your solution,
I uploaded latest version of VC to your site. Could you please let me know, if it was helpful?
Yes, it was very helpful, Now its work perfect with the latest version.
See the attached link with the current status > the plugin not activate, also, i try to activate it but its say no license found. https://drive.google.com/file/d/0B8IDkX2zLipONFBEN2RKLUhOdW8/view?usp=sharing
what i going to do in the next version release, or 2 years ahead… how i will be able to update it on my own?
Happy to help!
Only we can provide you with newer versions of VC during our regular theme updates. If you want to update on your own you would need to purchase the VC license but I strongly advise against it because it would broke your site very soon without us reviewing the new version of VC first. The VC developer changes core code quite often unfortunately so it tends to break a lot and we need to fix things anyway. Which is why I recommend simply waiting for new VC updates from us, updates we try to keep problem free by investing a lot of time in fixing things the VC developer has changed. From your POV it might seem like it’s plug and play (and it should) but realistically speaking it is unfortunately not and we do need to spend a considerable amount of time for every new VC version we want to include. I hope this brings some light into this.
Thanks and cheers!
I understand it now clearly and want to say BIG THANKS for this important information explain. The perfect time you take to solve it and the professional support.
I will keep follow your update and will act by your guide, when new version will be approve by you, i hope to be able update it by myself.
Much appreciating and lot of thanks for solving this issue.
I’m really glad to hear that, feel free to contact us in case of any questions or problems
Hello Dear, I bought this license for this theme 02/06/2015, but pluguin “visual composer” stopped working, and when I put the purchase code the system says that the password is wrong,
the main topic page here on ThemeForest says the following: “4+ premium plugins included,” you could help me with this please?
Item Purchase Code: 098a11fe-6efd-4a96-ae42-df4b490e7ac4
Firstly let me thank you for your purchase and apologize for any inconveniences. Could you please re-download the latest release of Sentinel theme from themeforest? If this does not help, could you please delete the visual composer plugin and then install it again? If this does not help, please email us with your WP login, trough our profile page, and we will do our best to help you asap
which your email please?
You can send us the email trough our profile page, which could be found here : http://themeforest.net/user/freshface
Hello Dear, I sent the email with access informations, best regards
Hello dear, could check if you received my email, please. Best Regards
I have already sent an email to you twice and had no response,
I delete the plugin wp baker visual composer, and now is no longer available for installation.
I know that this support has expired, but the plugin is included in the purchase and should work, please I need a solution, the website is all messy.
I downloaded the latest version of the theme and updated, seems to have worked well,
Thank you, the problem was solved!
I’m really glad to hear that. Feel free to contact us in case of any questions or problems.
Hi!. I have a problem. I can’t get the sidebar to show on my blog posts. Any ideas how to do this? I have activated in Site preferences > Blog but doesn`t appear. Thanks
Dear Freshface, I am dealing with a problem regarding the “google maps widget” that is included in the Sentinel-theme.
Since a while, the red dot and the info-bubble on the google maps (that are setup in the sentinel maps widget) simply dissapeared.
I thought it is a browser problem, but no, they are not there anymore. The sentinel theme just displays the google map, but with not red dot to indicate the exact address, and with no info-bubble.
This is the site where it happens:
(I took over the maintenance of this site, and I have no contact to the designer that originally built it – otherwise I would have asked this questions into the support forum – but I have no purchase code for the theme, as I did not purchased it personally)
thank you in advance,
Hey, Freshface, it seems that you ignore comments that have no “purchased” tag! Anyway, I found the purchase code in the meantime (i’ll try to enter it, but still don’t know where!). I hope that my issue, which is important, will get a bit of attention, at last!
I thought that it was somebody else, but I purchase the theme myself.
well, I entered my purchase code, but it still does not function, to see here the “purchased” tag, and the same happens in the freshface support forum.
I’m sorry for delayed answer, it was weekend. Anyway could you please register to our support forum and post your ticket there? We will do our best to make it work for you asap
Hello, could you please update the changelog online (linked on item details page). It has not been updated since 4.3!
Here is the latest one: http://pastebin.com/raw/gXpZCmsn
I need the license to update the plugin “visual composer” I’m having trouble with hosting, they are demanding the update to resolve the problems of vulnerability and others.
I read the link below, you can send me the license, or send me the updated plugin,
could help me with this please?
We are issuing updates of the composer within the updates of the theme. We cant send you the version of composer, because its highly customized and we have to test it really carefully, because there are lot of changes from the original author usually.
I downloaded the latest version of the theme and updated the website, however, the plugin not updated and is as outdated,
What is the solution to my problem please?
I need to solve it urgently because I am having problems with hosting because of outdated plugin!
Please delete the Visual Composer plugin. You will be then offered to install it again, and it will be the newer version.
I deleted the plugin and installed again,
but unfortunately it did not work!
what the next step please?
Could you please send us your WP login trough our admin account? I’ll do my best to make it work for you ASAP
Could you please email us your WP login? I’ll do my best to make it work for you ASAP.
It’s possible to have a update with last Visual Composer (4.1.2) who don’t work with last WP (4.5.3) and correction of woocommerce theme issue on cart page ?
(Screenshot > https://www.evernote.com/l/ACXUe1u9EAdNqoC_QtaSEoKiEv0FlTyplgwB/image.png)
(Sorry for my bad english)
Last woocommerce is v 2.6.3
Hi is compatible with WP 4.6??
Yes, it should be compatible out of the box
Hi. I can’t seem to update the Visual Composer plugin. I don’t know where to get the license key which I think was included in the Sentinel theme when I bought it. Any advice?
VC plugin updates are delivered within the theme.
Thanks, I hope you will assist me further then.
I have Sentinel v. 4.7 – from Apr 25, 2016, which I thinks is the latest version right? But in my list of plugins, I get the message, that there is a new version of WPBakery Visual Composer (v. 4.12.1).
The reason why I am so keen on getting VC updated is that there seems to be a problem with the version that I currently use (v. 4.2.3); when I try to edit a page on the backend, the VC just displays “Loading, please wait….” and stays like that for ever.
As I mentioned, I can’t update my pages because the VC plugin is broken (it’s an old version), but since the plugin is delivered by the Sentinel theme, I need your advise on this.
We will need your WP login, in order to inspect / fix this issue. Please use the “Add Private Information” button, right below the reply form in our SUPPORT FORUM.
I guess you talk about the SUPPORT CENTER on http://support.freshface.net/. I don’t see a reply form, probably because my support has expired. I’m not going to buy a support pack for a product that, seen from my perspective, is broken and that I already payed for.
Send us your WP credentials via email.
Everything seems to be in order now, I appreciate your help, thanks!
I am sorry for inconveniences, but could you send us your WP credentials to inspect this problem? Please use our support forum.
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