FRESHFACE

FRESHFACE supports this item

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1031 comments found.

echabi

echabi Purchased

Hello, after the update to the latest version of sentinel and vc i have a problem, in every new page vc elements appears twice, any suggestions?

Thanks in advance

echabi

echabi Purchased

Problem solved

Hi echabi!

I am glad, that you could solve the problem. Please, next time reconsider to use our SUPPORT CENTER.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Hello, The visual composer has stopped working when we click on back end editor nothing happens and it doesn’t work so cant edit the site.Is there a way of fixing this?

Hi JamesR88!

I’m sorry for delayed answer. We already issued updated version of Sentinel and Visual Composer few weeks ago. Simply re-download the template from themeforest, delte the VC plugin and install it again. This should fix your issues.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Hello there,   I was using, I bought the Sentinal contact. Now Settings Visual Composer plugin does not work. Product License Enter key theme forst I enter user name and api. He does not accept.

Hi oztunctemur!

Please re-download the package from themeforest and re-install the visual composer again. This way you will get the latest version.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Do I throw a recovered file on the current theme? Can not edit page gets stuck with Visual Composer

Did you delete and re-installing everything I need?

Hi oztunctemur!

Yes, you will need to delete and re-install the template downloaded from themeforest. But dont worry, it does not lead to any data loss, since all your data are stored in database

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Hi!

I’m trying to translate the months to spanish since Theme Options – Translations – Months. But nothing happens. Months are displayed in English on my website.

Can you help me?

Thanks!

Hi lacanijilla!

Try to use our Fresh Custom Code plugin, located in WP Admin -> Appearance -> Custom Loops, create new custom code and insert the PHP code here.

If it does not help, open your /wp-config.php file and insert the line there :-)

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

ok! thank you!! ;)

Hi lacanijilla!

I was glad for being helpful :-)

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Ravits

Ravits Purchased

Please give me & us all who purchase the template a proper solution for this issue – Visual Composer license key – Its not work as i cant update the version, I have version 4.3.2 installed. i need to Update to 4.11.2

Since the first time i needed to update it gave me this error, and you always told and answer the same answer to us, yet i cant update this plugin! What going on here is this kind of trick you do on us?

Its always give me “An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.”

Please give me a clear answer and proper solution, HOW I LICENSE & UPDATE THE WPBakery Visual Composer?

Sincerely, Ravits

Hi there!

Happy to help! :)

Only we can provide you with newer versions of VC during our regular theme updates. If you want to update on your own you would need to purchase the VC license but I strongly advise against it because it would broke your site very soon without us reviewing the new version of VC first. The VC developer changes core code quite often unfortunately so it tends to break a lot and we need to fix things anyway. Which is why I recommend simply waiting for new VC updates from us, updates we try to keep problem free by investing a lot of time in fixing things the VC developer has changed. From your POV it might seem like it’s plug and play (and it should) but realistically speaking it is unfortunately not and we do need to spend a considerable amount of time for every new VC version we want to include. I hope this brings some light into this.

Thanks and cheers! :)

Ravits

Ravits Purchased

Dear FRESHFACE,

I understand it now clearly and want to say BIG THANKS for this important information explain. The perfect time you take to solve it and the professional support.

I will keep follow your update and will act by your guide, when new version will be approve by you, i hope to be able update it by myself. :)

Much appreciating and lot of thanks for solving this issue.

Sincerely, Ravits.

Hi Ravits!

I’m really glad to hear that, feel free to contact us in case of any questions or problems :-)

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

alxweb

alxweb Purchased

Hello Dear, I bought this license for this theme 02/06/2015, but pluguin “visual composer” stopped working, and when I put the purchase code the system says that the password is wrong,

the main topic page here on ThemeForest says the following: “4+ premium plugins included,” you could help me with this please?

Item Purchase Code: 098a11fe-6efd-4a96-ae42-df4b490e7ac4

Hello Dear, I have already sent an email to you twice and had no response, I delete the plugin wp baker visual composer, and now is no longer available for installation.

I know that this support has expired, but the plugin is included in the purchase and should work, please I need a solution, the website is all messy.

best regards

Hello Dear, I downloaded the latest version of the theme and updated, seems to have worked well, Thank you, the problem was solved! best regards

Hi alxweb!

I’m really glad to hear that. Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Hi!. I have a problem. I can’t get the sidebar to show on my blog posts. Any ideas how to do this? I have activated in Site preferences > Blog but doesn`t appear. Thanks

Dear Freshface, I am dealing with a problem regarding the “google maps widget” that is included in the Sentinel-theme. Since a while, the red dot and the info-bubble on the google maps (that are setup in the sentinel maps widget) simply dissapeared. I thought it is a browser problem, but no, they are not there anymore. The sentinel theme just displays the google map, but with not red dot to indicate the exact address, and with no info-bubble. This is the site where it happens: www.luxuryexoticproperties.com

(I took over the maintenance of this site, and I have no contact to the designer that originally built it – otherwise I would have asked this questions into the support forum – but I have no purchase code for the theme, as I did not purchased it personally)

thank you in advance, Horia

Hey, Freshface, it seems that you ignore comments that have no “purchased” tag! :) Anyway, I found the purchase code in the meantime (i’ll try to enter it, but still don’t know where!). I hope that my issue, which is important, will get a bit of attention, at last! :) I thought that it was somebody else, but I purchase the theme myself.

well, I entered my purchase code, but it still does not function, to see here the “purchased” tag, and the same happens in the freshface support forum.

Hi horia_m!

I’m sorry for delayed answer, it was weekend. Anyway could you please register to our support forum and post your ticket there? We will do our best to make it work for you asap :-)

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Hello, could you please update the changelog online (linked on item details page). It has not been updated since 4.3!

Hi there!

Here is the latest one: http://pastebin.com/raw/gXpZCmsn

Thanks and cheers! :)

Hello Dear, I need the license to update the plugin “visual composer” I’m having trouble with hosting, they are demanding the update to resolve the problems of vulnerability and others.

I read the link below, you can send me the license, or send me the updated plugin,

could help me with this please?

Item Purchase Code: 098a11fe-6efd-4a96-ae42-df4b490e7ac4

best regards

Hi alxweb!

Could you please send us your WP login trough our admin account? I’ll do my best to make it work for you ASAP

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Hi alxweb!

Could you please email us your WP login? I’ll do my best to make it work for you ASAP.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Hello Dear, I sent access to wp the link below: https://themeforest.net/user/freshface

email FRESHFACE

best regards

It’s possible to have a update with last Visual Composer (4.1.2) who don’t work with last WP (4.5.3) and correction of woocommerce theme issue on cart page ? (Screenshot > https://www.evernote.com/l/ACXUe1u9EAdNqoC_QtaSEoKiEv0FlTyplgwB/image.png)

Thanks. Best regards,

Stephane (Sorry for my bad english)

Last woocommerce is v 2.6.3

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