Discussion on Sentric | Support Forum WordPress Theme

Discussion on Sentric | Support Forum WordPress Theme

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65 comments found.

Theme is throwing an error on Forums

Warning: ksort() expects parameter 1 to be array, object given in /nfs/c04/h03/mnt/80301/domains/imaginemthemes.com/html/wp/wp-content/plugins/bbpress/includes/core/template-functions.php on line 316

Hi,

That’s a warning notice you’re getting with Debug On. Without PHP notices on screen it will process it without any notice, since it’s not an error. It’s only notifying it for development purpose.

You can register and let us know through theme support forum for us to help you with this.

You can Register to support forum then create a New Support Thread here

Thanks

i tried from theme options to remove login button but it doesnt go can you please assist me support.haarnio.fi

Hi,

Do you mean the login button in the header ; right hand side.

Could you try adding following to custom CSS

.header-log-user {
   display: none !important;
}

If it doesn’t work then let us know through theme support

You can Register to support forum then create a New Support Thread here

Thanks

I want to purchase this theme , it is very good theme. pls reply 1. where is registration page 2. send demo link to user and admin both 3. can we restrict a user to post certain numbers of characters or words only, just to limit big post , comment or reply

Hi,

Thank you for taking interest in purchasing Sentric theme.

1. To register it currently uses the native WordPress registration section. This way you can alter that page and use plugin to add any extra fields to it.

2. We did not completely understand what you meant. Could you describe with more details.

3. Sorry, currently we don’t have such as restriction within theme functions.

Thanks

Hi: I am contacting you because I want to buy a bbPress theme, but need to know if it will be compatible with my Main WP theme. I am using a default theme in my site, that has a framework and lot of options. If I get a bbPress theme, it will be compatible? Or I need to make a hack or custom code? Thks…

Hi,

Thank you for taking interest in purchasing Sentric theme.

Sentric Support Forum theme is a theme by itself so it can’t be activated alongside another theme. The theme will work with bbPress as a plugin for forum functionalities.

Thanks

Your theme do not update for a long time… Is it still working well?

Hi,

Yes, it uses native features in WordPress to run the theme so won’t have a problem. And the forum uses bbPress plugin.

Thanks

Hello! Is it possible to add post count and extra things to the forum profile?

Hi,

Thank you for taking interest in purchasing Sentric Theme.

We currently don’t have post count feature. Extras not seen in theme demo can be added through additional codes. We can note this down as a feature request.

Thanks

I would buy this theme if you could provide that. Thank you.

Hi, Sorry, currently we won’t be able to provide custom codes for this immediately as it’s not there in the theme.

Thanks

Hi,

Does this theme allow users to create support tickets? I’m looking for this functionality but so far I only found this one https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 and I wanted to be well informed before choosing a first theme for my wordpress site.

Thank you

Hi,

Thank you for taking interest in purchasing Sentric theme.

We use BBPress as a forum for the theme. All threads created in the forum as treated as support threads. They have a marked resolved, pending, not as a support ticket or assigned to a particular staff.

Status of each thread can be seen with the related icon. For example resolved tickets will be seen with a tick.

You can check BBPress plugin here https://wordpress.org/plugins/bbpress/

And theme demo displays all the features.

Thanks

Hi,

I customize a site for a client but the sentric theme was build by another webdesigner, so I don’t have the licence key. And I have a big problem. I activate only two plugins. Userpro and BBpress. If I activate userpro, the design of bbpress is broken. If I deactivate userpro, the design of bbpress is ok.

The only plugin we use to manage the forum is BBpress plugin https://wordpress.org/plugins/bbpress/

There’s no other plugin requirement for the theme for the features it has. All other functions are from theme functions for BBpress.

Thanks

OK. But which plugin do you use to build the login form in frontend ?

That’s an inbuilt form. You can populate it using the login widget in the widget section – drag and drop to dashboard section seen in widget screen.

Thanks

Cannot Login or log out, tab opens but is blank with no login form http://ochoamarketing.com/forum/

Hi, You’ll need to use the login widget. Add it to the dashboards widget area from wp-admin > Widgets section.

Could you try this. Please post to our support forum otherwise. Here’s support forum url: http://support.imaginemthemes.co/

Thanks

want to increase size of menu font is too small Thankss

Hi,

Use following code to increase menu font size.

.homemenu ul li a {
    font-size: 12px;
}

Thanks

I see this has not been updated in over a year and no recent comments.. Is this theme still supported before I purchase?

Hi, Yes, the theme is supported. We use standard wordpress functions and bbpress functions to make the theme work which makes it very stable. It’s fully functional and supported.

If you have any problems we can help through our support forum. http://support.imaginemthemes.co/

Thanks

I purchased this theme but dont know how to show forum in the main menu. I added my question on support website, please help me.

Hi, We have answered the question ( Link )

Thanks

Hi, I’m sure this is basic functionality however I much check before purchasing, Does the login have a forgotten password option and can groups of users be notified by email once someone has posted a message

Hi,

The theme uses WordPress login section to manage logins. It currently doesn’t have a custom login screen.

Wp login screen has the option of forgotten password setting.

BBpress has the ability to notify any thread subscribers to be notified with a setting. It’s not a group setting though. It’s user based.

There are some plugin which notify admins ( https://wordpress.org/plugins/search.php?q=bbpress+notify )

If you can run the plugin with bbpress if it suites your requirements. The theme uses BBPress as it’s forum and will work with plugins made for it.

Thanks

Hi, Just purchased this theme but having trouble setting up a register page for the frontend, how do I go about it?

Hi, Please post to our support forum if you haven’t posted yet so our support can help you with this.

Here’s support forum url: http://support.imaginemthemes.co/

Thanks

Hi this is pre-purchase question

Does it supports wordpress 4.5.2

Thanks & Regards

Hi, Yes it supports WP 4.5.2

Thanks

Hey guys. I just wanna add a register button to the side menu. In which file do i find the menu? thanks guys

Hi,

Please post to support forum so our support can provide you the instructions.

Here’s support forum http://support.imaginemthemes.co/

Thanks

Hi, is it any options to remove login button?

Hi, Yes, the login button can be enabled/disabled via theme options.

Thanks

Hi! Two questions/remarks:

1. As someone else commented before: live search would be absolutely crucial!

2. Are custom tags supported for knowledge base articles and forum posts?

Best, resus

Hi,

1. I’ve noted live search as a requested feature.

2. Knowledge base support tags. I’m not sure if you meant this as custom tags.

The forum types don’t support tags but the Forum topic types support tags. You can check this by installing BBPress plugin to see how it works.

Thanks

Hi guys, thank you for a great looking theme.

Quick question from me and apologies you may have answered this.

Im looking for a solution that integrates Help, Knowledge Base and Forums. Basically, we will (sadly) have a lot of people logging tickets and I want those to have some lodgement options to put the tickets into the forums (a work around may be just calling the “start a discussion” button “log a ticket)

I would like super users in the “community” to be able to answer these questions, basically community helping community, but also building up this knowledgebase of answers that are autosuggested at the same time.

So basically, can I log tickets, can the community answer them and can they store the data in BBPress forums for indexing and later search and response?

Feasible with this or with a few plugins?

Hi,

The theme has Knowledgebase and Forum using BBPress. The theme uses standard functions and filters within BBPress to extend as a support forum.

To log a ticket users need to create a new thread using BBPress forum. And the keymaster or moderator status users can answer them. Normal users can answer then as well. These functions allow it to be a community based support forum as well. It’s doesn’t have logging tickets as a separate function.

1. Auto suggestion of answers is not within the theme functions.

2. Support threads can be answered by others as well as keymasters and moderators.

3. Searching can be done in global , all forums or within a specific forum. This makes it easy for users to find answers.

4. Creating tickets uses BBPress forum threads. Each thread in a forum is a support ticket. Each of those threads can be marked with support status such as ‘resolved’ , ‘pending’ , ‘not a support ticket’ or assign the ticket to a support moderator or keymaster to be answered ( check demo for features )

Thanks

Pre-purchase question.

does this theme support

-WPML

-RTL Language

-WooCommerce

-Change Slug or control it

-SEO Metadata

Hi,

WPML is supported.

RTL, WooCommerce isn’t there yet.

Change of Slug can be done by editing the code. We can provide instructions for this through support forum.

SEO Metadata is not added natively by theme as this can be done through SEO plugins.

Thanks

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