Hi, could you please specify what problems you have experienced while working with the theme? We’re upset to hear such a feedback, besides we haven’t had a possibility to assist you as we received one request from your current user account with the only question about the Layer and Revolution sliders activation, and our support agent have replied to your request, please check the inbox and Spam folder. Please note that Layer and Revolution sliders come with the theme and can be used for free without authorization key (which we can’t distribute), and updates for the sliders are provided in theme archives on Themeforest. This situation is typical for many other plugins as well, you can read more about bundled plugins in the following Envato article: https://goo.gl/TqW93v
And you can always receive update for slider, as well as any assistance regarding it, by contacting our support team. We’re eager to help you get the best experience using the theme, just please describe the issues you faced, and our support team can always be reached at http://cmsmasters.net/support. Thank you!
I am having problems getting a refund for a poor quality theme.
Very slow response from the "support" that is recommended to anyone who isn't getting along with the theme.
Who first after 24 hours suggested we work out the many many issues with the theme gradually one by one, which I can only imagine how many weeks would take at this speed. now it's been 34 hours since last communication and no response, so I wonder if I will get a faster response with a public comment.
I am happily using another theme now, and don't regret the move.
I will update once I get the return processed. Shocked at the service from such a large provider, you just don't expect this today.
If you have any time sensitive work, avoid.
Hi, please note, that our support team works Monday to Friday and response time might be up to 2 business days, but usually we get back to our customers within 1 working day only. Appreciate your patience.
We are surprised and upset to hear such a feedback, as the theme is successfully used by hundreds of our customers, and was checked by the Themeforest review team. Neither we have received any issue reports for the SEO Business theme lately. Perhaps something has gone wrong with the installation, lots of issues turn out to be local and can be solved.
If you need help with the theme - the support team is always ready to assist you, just please submit your ticket at http://cmsmasters.net/support and provide the link to your site and relevant WordPress credentials, we’ll surely help you with any questions concerning theme functionality and troubleshooting, guide through the installation and demo content uploading process.
Bad support, theme with many bugs!
I do not recommend, visual composer does not work and support does not solve my problem
Hi, please note that the theme was not advertised as the one that supports a wp-backery visual composer, and it comes with another composer plugin by cmsmasters. You are trying to use a third-party plugin instead of the plugin the theme was created for, and this is a reason for theme malfunctioning. Please uninstall the mentioned plugin - all the content can be added and edited with a cmsmasters visual composer plugin, that is fully integrated in the theme and is successfully used bt thousands of customers. Should you need any help, please feel free to contact our support - http://cmsmasters.net/support
Please note that the theme was tested by Envato reviewers and is proven to work well without raising any issues, just please make sure not to install plugins that were not meant to be used on this theme.